• Solved

When printing bank statement part of document is completely blacked out

I have a problem printing my bank statement using Mozilla Firefox. Portions of the statement (in a table format) are completely blacked out. Other portions of the stateme… (read more)

I have a problem printing my bank statement using Mozilla Firefox. Portions of the statement (in a table format) are completely blacked out. Other portions of the statement which are also in a table format print tine. I do not have the problem when using Microsoft Edge (same desktop) or Safari (iPad) and I am using the same printer for all three browsers. The statement utilizes Acrobat Reader so I first uninstalled and then reinstalled Acrobat Reader. The problem persisted. Clearly, the problem is with Mozilla Firefox. I have taken all the steps suggested in "Fix printing problems in Firefox" to no avail. This included resetting all Firefox printer settings. Since it is my bank statement I cannot send you a copy of the printout. However, I will say that the Mozilla Firefox print preview does not show any portion of the document being blacked out - it only occurs upon printing and only when using Mozilla Firefox.

Asked by bobcard 1 hour ago

Answered by jscher2000 1 hour ago

  • Solved

Blocked Firefox Startup page

Hi, It seem that the Firefox.exe was hacked on my PC. Namely, there is no way to get rid of some Turkish webpages like https://www[.]ahaberci[.]com/sifresiz-trabzonspor-k… (read more)

Hi, It seem that the Firefox.exe was hacked on my PC. Namely, there is no way to get rid of some Turkish webpages like https://www[.]ahaberci[.]com/sifresiz-trabzonspor-konyaspor-canli-izle-bedava-bein-sports-1-canli-yayin-izle-justi-49375h.htm which appear on starting the Firefox. I checked for the malwares the PC with several antivirus software. I uninstalled Firefox and reinstalled it without saving data from the previous versions, with no success. I tried all methods offered by the Firefox Help, but does not work. Please, help me to fix the problem. I am attaching screenshots to illustrate the problem.

Thank you, Katalin

link broken to avoid misclicks and malware -Andrew

Asked by Katalin 3 days ago

Answered by Katalin 22 minutes ago

  • Solved

Google Calendar

I use Firefox as my regular browser and Google's GSuite for mail, calendar, and so on. This morning, Google Calendar will not load completely. GMail works fine. The sideb… (read more)

I use Firefox as my regular browser and Google's GSuite for mail, calendar, and so on. This morning, Google Calendar will not load completely. GMail works fine. The sidebar Calendar in GMail works, but the "standalone" calendar site does not work.

I checked this in a Chrome browser and there is no problem - it all works fine. The problem is only in the Firefox browser.

Is anyone else having this problem or have any suggestions?

Asked by kentabachnick 5 hours ago

Answered by cor-el 2 hours ago

  • Solved

Lost passwords when I Refreshed Firefox

I refreshed Firefox and lost all my passwords, this according to the description of "Refresh" was not supposed to happen. There is only one profile. What if anything can … (read more)

I refreshed Firefox and lost all my passwords, this according to the description of "Refresh" was not supposed to happen. There is only one profile. What if anything can I do to get all my pwords back? Thanks for your help.

Asked by bobbob3 22 hours ago

Answered by FredMcD 19 hours ago

  • Solved

Firefox "Print Preview" has disappeared from the File menu in 84.0.2

Firefox "Print Preview" has disappeared from the File menu in 84.0.2; all I have now is "Print", which brings up a Microsoft Edge style print dialog. Is this an upgradin… (read more)

Firefox "Print Preview" has disappeared from the File menu in 84.0.2; all I have now is "Print", which brings up a Microsoft Edge style print dialog. Is this an upgrading error, or is it just the way Firefox will be now?

Asked by firefox1202 2 days ago

Answered by jscher2000 2 days ago

  • Solved

bookmarks menu (turned on in customization)

My problem is that I must have accidentally dragged a folder from bookmarks to the bookmarks menu bar. It can't be deleted (option grayed out), can't view properties (gra… (read more)

My problem is that I must have accidentally dragged a folder from bookmarks to the bookmarks menu bar. It can't be deleted (option grayed out), can't view properties (grayed out) and even when I attempt to to restore bookmarks from an earlier date it does not correct the issue.

I have restarted the computer.

I have restored bookmarks after deleting them all.

I have attempted to backup bookmarks (before trying to remove them) and no matter what that folder won't budge from the right side of my bookmark menu. I can make it disappear by turning off bookmark menu but that's not useful to me. (Did you know that when you back up bookmarks - firefox puts them into a json extension! Try to restore that file - it's NOT even an option! Rather the options are import from this browser or that one - that's another issue all together so let's set it aside for another time.)

I am totally frustrated because I am almost 100% certain that this done by me in my speedy way, trying to drag a bookmark to the folder rather than hitting the star and putting it in the appropriate folder.

The only thing I haven't done is uninstall this firefox and reinstall it. I am a bit scared to do that. I have been a firefox user early on. How do I save these bookmarks without creating the same issue again? I don't want to go through the entire ordeal only to find out something is corrupted in my profile. What then.

Ideas would be help me a great deal. Please be patient. I am used to doing things on my own but I can follow directions. The only problem I have is that pesky file that won't be dragged, or deleted, or moved in any fashion. Is there a bookmark cloud on mozilla where I can just reinstall my bookmarks, passwords and add-ons without a lot of hassle? I sincerely have done all I know how to do.

Thanks for your help.

Asked by cvillegal 23 hours ago

Answered by jscher2000 13 hours ago

  • Solved

(ProtonMail) How do I get a new page to load in the same page, not a new tab?

Hi; hope all is well in your world! I have a ProtonMail account. (It works fine, I recommend it!) Had it for years, but have not used it much. Looking into VPN and proton… (read more)

Hi; hope all is well in your world!

I have a ProtonMail account. (It works fine, I recommend it!) Had it for years, but have not used it much. Looking into VPN and proton offers one, so trying to find out more, and so am now exploring the proton site quite a bit.

I can log into ProtonMail itself very easily; I get directed to my ProtonMail inbox. Cool so far. But clicking on 'help' takes me to ProtonMail Support, in a new tab. Not so cool, because I'm now not logged in. If I hit the 'LOG IN' button at the top of that page, I can log in (again) very easily. But it takes me back to my ProtonMail inbox! Same problem if I try to log in to the Protonmail Blog.

I've tried everything I can think of. I've checked through all the ProtonMail support articles (that claim they are 'step by step guide to find easily your answer'); I've investigated 'Common Login Problems', and none of the offered solutions apply (I'm not having a problem logging in; I'm having a problem logging in to something other than the inbox.) I've tried disabling browser extensions; checked the settings of Javascript, Session Storage, and Cookies; even tried using a different browser.

I think the answer to this conundrum is to configure Firefox -- just for proton -- so that instead of opening a new tab it opens the content in the same tab. But I've searched Firefox help, and have not been able to discover how to do that.

I fear I am slowly but surely going insane.

Please help!

Asked by pendantry 3 days ago

Answered by pendantry 3 hours ago

  • Solved

Constant Reconnect exclamation triangle even after going through reconnect steps

I am constantly seeing the yellow triangle with exclamation point in the menu asking me to reconnect to Firefox account. I click and reconnect -- still there. I reset Fir… (read more)

I am constantly seeing the yellow triangle with exclamation point in the menu asking me to reconnect to Firefox account. I click and reconnect -- still there. I reset Firefox -- still there.

Asked by Megan 4 hours ago

Answered by Megan 3 hours ago

  • Solved

Deleting "Other Bookmarks" on toolbar

An update of Firefox today left me with a toolbar with precious acreage devoted to the large, clumsy and unnecessary "Other Bookmarks" tab. I read on this help site the … (read more)

An update of Firefox today left me with a toolbar with precious acreage devoted to the large, clumsy and unnecessary "Other Bookmarks" tab. I read on this help site the technical solutions, which are way over my head (it is not even remotely clear how to get an "address bar," much less enter software instructions in it!). For the rest of us dummies out there, can someone tell me if it is possible to get rid of this Other Bookmarks button? (I say it is unnecessary because clicking on the very compact right-pointing double arrow-heads always takes one to Other Bookmarks -- no need to waste toolbar space with the actual words!). I have not found any solution to this problem. In my view, it was a bad idea to "add" this feature--it should be removed in future updates!

Asked by tarr123 1 day ago

Answered by cor-el 23 hours ago

  • Solved

Google Meet Sharing Screen

Just recently (Jan. 21st), I tried to share my screen while in a Google Meet and received the message, "You must grant permission in order to screenshare." I don't recei… (read more)

Just recently (Jan. 21st), I tried to share my screen while in a Google Meet and received the message, "You must grant permission in order to screenshare." I don't receive this message when I try it in Google Chrome. I've been able to share my screen in Google Meet when using Firefox in the past, but don't remember the last time I did. So, not sure when this issue really started. I would like to continue to use Firefox for this function, so any assistance is greatly appreciated.

Asked by s-coressel 6 hours ago

Answered by Scribe 6 hours ago

  • Solved

Personal bar for bookmarks

Hello, Sorry I am not English so I will try to be clear. I haven't found the answer to my question on the forum. I have bookmarks in folders or with their icons in my "pe… (read more)

Hello,

Sorry I am not English so I will try to be clear. I haven't found the answer to my question on the forum.

I have bookmarks in folders or with their icons in my "personal bar" under the adress bar. Previously, with my older computer, I had no problem, but now, I have automatically "autres marque-pages" (other bookmarks ?) that appears on the right of this bar, and it wasn't the case before. I don't understand why, only my personal bookmarks should appear.

I am attaching a picture of it.

Anyone has a clue ?

Thanks

Asked by wokgui 1 day ago

Answered by terauck 17 hours ago

  • Solved

Syncing to 2nd computer

I am logged in to Firefox on my iMac. I added the 'master password' and wrote that down as my Firefox password, and deleted the previous password. It is only 4 characters… (read more)

I am logged in to Firefox on my iMac. I added the 'master password' and wrote that down as my Firefox password, and deleted the previous password. It is only 4 characters.

I now want to sync to my Macbook Air, but it does NOT accept that password, complaining that it is only 4 characters.

How can I sync to my Macbook Air?

Thanks!

Asked by netra 2 weeks ago

Answered by jscher2000 2 weeks ago

  • Solved

Firefox extension PUP flagged by Malwarebytes

why did Malwarebytes flag THIS AS A PUP OPTIONAL PCVARK and what does it mean? C:USERS\PAUL\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\5EVGVEX9.DEFAULT-RELEASE\EXTENSIONS\… (read more)

why did Malwarebytes flag THIS AS A PUP OPTIONAL PCVARK and what does it mean? C:USERS\PAUL\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\5EVGVEX9.DEFAULT-RELEASE\EXTENSIONS\{246C9D65-51E6-4B0C-9CCF-B081BF9242}XPI

which extension is it? should it be whitelisted or removed? my first scan ever with malwarebytes.

Asked by pgriffiths 21 hours ago

Answered by jscher2000 14 hours ago

  • Solved

Text is crummy

When I display a page with text it is really bad in firefox but not any other browser that I have. This just seems to have happened. I am on Windows10. Sometimes when … (read more)

When I display a page with text it is really bad in firefox but not any other browser that I have. This just seems to have happened. I am on Windows10. Sometimes when the page loads the text is great, but only for a second and then goes bad - I think the term is pixily?

Asked by bwilson21 23 hours ago

Answered by bwilson21 17 hours ago

  • Solved

Video looks laggy

It's been a while since I noticed Firefox video is laggy on every website. I thought it was about some driver problem but everything else seemed to work well. I downloade… (read more)

It's been a while since I noticed Firefox video is laggy on every website. I thought it was about some driver problem but everything else seemed to work well. I downloaded Chrome and it didn't have any problem running any video.

I tried clearing Firefox's cache and I tried to "refresh Firefox" on about::config, but it didn't work. I don't have any missing system updates, I'm running Firefox 84.0.2-1.fc33 on Fedora Workstation 33.

I don't like using Chrome so your help will be really appreciated.

Thanks in advance!

Asked by Christian 6 days ago

Answered by jonzn4SUSE 6 days ago

  • Solved

Print Preview / Shrink To Fit / Simplify Page all missing

Is anyone else having problems suddenly with getting to Print Preview and then either using the Simplify Page or Shrink to Fit options?? I used all of these features fre… (read more)

Is anyone else having problems suddenly with getting to Print Preview and then either using the Simplify Page or Shrink to Fit options?? I used all of these features frequently but this morning I tried to get to them and they're suddenly all GONE! Am I the only one who used them??

Asked by cyoungohio 1 day ago

Answered by jscher2000 1 day ago