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Need help changing primary e-mail address on Mozilla support forum

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to s… (read more)

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to support.mozilla.org

The first screen (whose URL I don't want to try to get right now because doing so might sign me out of my Support.Mozilla.org account) offered only an option for creating a new account, not signing into an existing account. It turns out that this is a very significant wording mistake that needs to be corrected.

Since I thought my existing account didn't exist anymore, I made a new account with my new e-mail address.

Then I found that the short username assigned to my new account had a "1" suffixed - which meant that my existing account did exist after all. So I deleted the new account. I also managed to sign into my existing account by using the misleadingly named "Create a new account" method.

The next problem was how to change my primary e-mail address. There is no evident way to do this. I eventually found article https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts which confirmed my suspicion that the recommended workaround is to add the new address as a "secondary address," then delete the primary address. This is another significant issue that needs to be corrected. I'm registered on possibly dozens of Web forums etc. & all of them (except Mozilla) simply let me change my e-mail address when I need to.

Anyway, now apparently the support forum doesn't let me add my current e-mail address as a secondary e-mail address, because there is still a record of this address on the defunct account that I just now created. Also, the error message here is worded incorrectly (it claims that my new e-mail address is the same as my old e-mail address).

Can I please have assistance from a forum admin in getting my e-mail address updated, without change to my short username.

I also wish there were a more obvious way to ask for help (or raise defect reports) regarding the forum itself.

Thanks for your help.

Asked by dg1727 2 hours ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 17 minutes ago

How to avoid: Firefox overwrites my opt-in form's emai address line as I am creating my Landing Pg in GetResponse?

How to avoid: Firefox overwrites my opt-in form's emai address line as I am creating my Landing Pg in using autoresponder GetResponse.com? … (read more)

How to avoid: Firefox overwrites my opt-in form's emai address line as I am creating my Landing Pg in using autoresponder GetResponse.com?

Asked by TIGERPLAN 1 hour ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 hour ago

Lots of trouble backpaging in Firefox

Firefox has been my browser of choice for many years, and over all those years I've had one nagging persistent problem with it that there seems no possible fix for and it… (read more)

Firefox has been my browser of choice for many years, and over all those years I've had one nagging persistent problem with it that there seems no possible fix for and it will not go away no matter what measures I try. Backpaging takes several attempts to work when it should just work the first time. I've had to try up to 7 times to get back to the previous page, both with the button and my mouse. I know this has been a problem for years for others too, because I searched on it, and Mozilla seems incapable of doing anything about it, or perhaps they are just unwilling to bother with it. Which is it? Do they just not care, or is this beyond their ability to resolve?

Asked by amylewis1954 3 hours ago

Last reply by FredMcD 2 hours ago

Can't connect to conferences in browser

I am not able to join my universities online classes through Firefox. I thought it might be just an issue with the unis conference service, but I tried discord as well a… (read more)

I am not able to join my universities online classes through Firefox. I thought it might be just an issue with the unis conference service, but I tried discord as well and it's the same problem. Stuff I have tried: look into the permissions options and resdet the permissions (didn't even ask me for pemission again), check if the "block new requests" is marked (never was), didn't help launching firefox in trobleshoot mode to see if it's one of the addons that is the root of my problem, but it didn't change anything.

The only thing that helped was to reset Firefox, but that only fixes it temorarily (about 3 days). After that it reverted back to not letting me join calls. Now I could keep resetting my broweser every three day, but that's a bit bothersome.

Asked by martingraf.1998 1 week ago

Last reply by FredMcD 2 hours ago

Display problem of my blog in Firefox 88.0

Hi all, since I set up my blog I am sometimes & very infrequently experiencing the problem that either the style sheets are not supported (see attachment), or I am ge… (read more)

Hi all,

since I set up my blog I am sometimes & very infrequently experiencing the problem that either the style sheets are not supported (see attachment), or I am getting an error message to the effect that the address of my blog can't be reached. I already posted in the WordPress forum, and a user took a look at my blog, but couldn't replicate the error. So I came to the conclusion that this is maybe an issue with Firefox. My question: Can anybody replicate this error, and may--if possible--be post a solution here?

TIA,

Claus

Asked by Claus Cyrny 5 hours ago

Last reply by jscher2000 3 hours ago

start video in backgroud

Hello everyone! I need to start a video even though my page is in the background, this does not start until the page is in the foreground, I have already checked the foll… (read more)

Hello everyone!

I need to start a video even though my page is in the background, this does not start until the page is in the foreground, I have already checked the following param network.http.throttle.enable network.http.throttle.suspend-for network.http.throttle.version media.suspend-bkgnd-video.enabled media.videocontrols.picture-in-picture.video-toggle.enabled dom.min_background_timeout_value but none works, any idea how I can activate the video in the background

Asked by dfgoyeneche 1 week ago

Last reply by jscher2000 3 hours ago

"View Image"

Why was this changed? I always used view image, and if I needed it in a new tab or a new window I could use control + click or shift + click. This literally removes a fea… (read more)

Why was this changed? I always used view image, and if I needed it in a new tab or a new window I could use control + click or shift + click. This literally removes a feature for no reason. I don't want my images in a new tab all the time, sometimes I don't need the current tab. I'm just dumbfounded

Asked by alenthas 2 weeks ago

Last reply by Matt Winegardner 4 hours ago

FireFox crashes even with clean install

Hi all, My FireFox suddently didn't work since last night. I tried clean install and everything (deleting folders in program files/ program files x86/clear profiles/regi… (read more)

Hi all,

My FireFox suddently didn't work since last night. I tried clean install and everything (deleting folders in program files/ program files x86/clear profiles/registry). Nothing worked. It gives "crash report" even during clean installation. Please help. Below are the details:

AvailablePageFile: 10999209984 AvailablePhysicalMemory: 3578597376 AvailableVirtualMemory: 138531592568832 BreakpadReserveAddress: 3175895007232 BreakpadReserveSize: 83886080 BuildID: 20210504152106 CPUMicrocodeVersion: 0xb4 CrashTime: 1620743598 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1620742654 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 943 StartupCrash: 1 StartupTime: 1620743598 SystemMemoryUsePercentage: 57 ThreadIdNameMapping: 16696:"IPC I/O Parent",18832:"Link Monitor #1",14548:"Timer",9540:"Socket Thread",8272:"Permission",17288:"BackgroundThreadPool #1",15792:"JS Watchdog",1216:"JS Helper",16264:"JS Helper",11752:"JS Helper",14284:"JS Helper",14856:"BGReadURLs",18232:"Cache2 I/O",6584:"Cookie", Throttleable: 1 TotalPageFile: 16283537408 TotalPhysicalMemory: 8498909184 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 2.96851 Vendor: Mozilla Version: 88.0.1

This report also contains technical information about the state of the application when it crashed.

Asked by oppi.catti 1 day ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 5 hours ago

How to export Saved passwords

Hi All, I would like to change my laptop, so I would like to export my saved passwords, but I am unable to see such option to export all saved passwords. Please help me A… (read more)

Hi All, I would like to change my laptop, so I would like to export my saved passwords, but I am unable to see such option to export all saved passwords. Please help me Asap.

Thanks, Jagadekara Reddy

Asked by jagadekar 3 weeks ago

Last reply by Rafael Lecuona 6 hours ago

Vertical scollbar too thin to select on all sites, including Mozilla

I can't figure out how to make the vertical scrollbar actually usable. Firefox works fine on my PC but I also have a new Mac and on that machine the scrollbar is totally … (read more)

I can't figure out how to make the vertical scrollbar actually usable. Firefox works fine on my PC but I also have a new Mac and on that machine the scrollbar is totally unusable on all sites, even with a stylus. I saw a couple posts about creating some custom code for this but I'm not a developer. This can't be only my problem? How do I just make it wider?

Asked by sarah.berry9 23 hours ago

Last reply by FredMcD 7 hours ago

Bookmarks toolbar organization

I have used the bookmarks toolbar (windows pc) for years. Recently, when I open the browser my bookmarks revert to an alphabetical order. For example, I have the Wall S… (read more)

I have used the bookmarks toolbar (windows pc) for years. Recently, when I open the browser my bookmarks revert to an alphabetical order. For example, I have the Wall Street Journal (WSJ) as my first bookmark but now it is buried at very end. How do I save the customized order of the bookmarks?

Asked by steenth 1 week ago

Last reply by TyDraniu 7 hours ago

Extensions "Menu Button" on the Toolbar

I wonder if in the new release of Mozilla Firefox there is an Extension that places an "'Extension Button"' in the Toolbar that works as an Extensions Menu including a t… (read more)

I wonder if in the new release of Mozilla Firefox there is an Extension that places an "'Extension Button"' in the Toolbar that works as an Extensions Menu including a table of all Extensions, where someone can very easily pin or unpin Extension icons from the toolbar or can handle the Extensions properties.

Herewith I attach relevant Screenshots from three well-known Browsers including this future on the toolbar. (Microsoft Edge, Chrome, Opera)

Asked by rogergr311049 1 day ago

Last reply by vizhizhan9522 9 hours ago

Close multiple tabs menu

Hi there, I was wondering for the past few months if there is maybe someone at Firefox DEV/UI team who so much hates the Close multiple tabs menu item, that slowly but su… (read more)

Hi there,

I was wondering for the past few months if there is maybe someone at Firefox DEV/UI team who so much hates the Close multiple tabs menu item, that slowly but surely is getting to disappear?

  1. In the good ol days there was a separate menu item Close Tabs To The Right under the tab right click menu. Which was very useful and I used it a lot.
  2. Then this developer/designer from above, or some political committee decided that to remove that one and to put it as a submenu under a new menu item Close Multiple Tabs. That was outrageous, but I said well, maybe they have some weird reason behind this change so I should probably get used to the new version. In the end the Close Tabs To The Right menu item was still first in the list.
  3. Then since last week or two, I realized that this evil entity above decided to set the Close Tabs To The Right to be the second one in the list under the submenu! And this is too much! I've made like countless mistakes of closing the very important tabs on the left for the past few days by just wrongly assuming I'l clicking the right submenu item.

So guys and gals or aliens or whatever you are, what are you trying to do? Ruin the browser on purpose?

I'm using the Firefox for decades as my main browser, but it is getting worst and worst with every new release. And the reasons to still stay with it are diminishing. Which is sad...

Asked by zoran.tanevski 1 week ago

Last reply by msrant1 9 hours ago

User names and passwords not stored

We proceeded exactly according to the description for installing the option to save user names and passwords for further use. But it doesn't work. There comes the questio… (read more)

We proceeded exactly according to the description for installing the option to save user names and passwords for further use. But it doesn't work. There comes the question if user name and password should be stored and despite you get "yes" they are not stored. Everything funcions well on our other computers but it doesn't work on our additional computer we are just installing. What could be the problem?

Asked by gst0112020 1 week ago

Last reply by yongyee373 9 hours ago

Homepage

Since the latest Firefox update, I cannot make Google my homepage on a Lenovo AIO. It is driving me crazy. Firefox will only accept its own homepage for the homepage whic… (read more)

Since the latest Firefox update, I cannot make Google my homepage on a Lenovo AIO. It is driving me crazy. Firefox will only accept its own homepage for the homepage which I don't want. This does not happen on my other computers. What is up with this?

Asked by gdwagner1 6 days ago

Last reply by yongyee373 10 hours ago