Firefox Community Forum

I can't download ANYTHING on Firefox I've been tempted to switch to Chrome again because of this like why can I not download I don't THINK I did anything wrong either and it's really becoming frustrating I'm sorry

The last couple of updates seem to have impacted capabilities on Youtube. Specifically, under notifications, when you click the 3 dot option menu, the menu decouples from the option menu and goes to the top of the screen. Not the worst thing in the world but is incredibly annoying when trying to clear/hide multiple items.

Good day After the last update, the browser changed the appearance of the YouTube player. In all other browsers it is standard, please help return it to how it should be

firefox stalls on ubuntu and the OS says it is running but I cannot or don't know how to restart/reset it from the terminal. A reboot of the computer solves the issue but I have to re enter the bios password etc. Is there a simple solution?

Firefox closed the browser for an automatic update two days ago, and when it came up back after the update all my open windows and tabs simply disappeared. History tab was reset to a blank page, there was no trace of anything. I tried the access through 'Menu / History / Recently closed windows' or '.../ Recently closed tabs' and they were both blank, empty, zero, nada ... This is the first time it happens to me, and I'm surprised and disappointed that such a predictable and basic bug shows up on an update.

I have a couple dozen tabs I use for task f-ups, it' unproductive and annoying to get them all back up to work. If this happens again I doubt I keep using Firefox as my preferred browser.

1. Anybody else suffering the same issue?
2. Is there a cure for the problem?

Firefox has been running incredibly slow. I currently only have this window open, but if I open my task manger it shows 10 Firefox windows running. If I right click and end task, it will end the task, but shortly there after a new one will pop up. 1 of the is running in efficiency mode. I assume this is what is slowing down performance, but I do not know how to fix.

(April 2025) So suddenly, after my most recent FF update, if I have a document open in FF and hit "print" and choose "use system dialog box" (or whatever the exact wording is), Firefox Print opens up instead of my usual system dialog box. Why is this happening, and is there a setting I can change to DEFAULT to the regular SYSTEM PRINT dialog box instead.

I do not like FF Print. It prints one page at a time w/ like a minute pause between pages in a multi page document. And when I need more settings, it opens up the HP dialog box anyway, so wtf is the point? I just want my system dialog box back where all my print settings are in one place.

Thank you for any help!

After installing the latest version of Firefox on Windows 11 I can no longer view certain sites (like Allstate.com). Tried clearing data, uninstalling/disabling all extensions and addons, etc., nothing works. Previous version worked fine. Love Firefox, been using for years (before Edge and Chrome came out), still, seems to slowly getting less functional as many sites I simply need to open in Edge or Chrome. Sad as I think that Firefox is the best browser, but, if most sites are developed with Chrome/Edge in mind then Firefox will fall behind in terms of compatibility.

This issue came up in early April 2025.

Programs other than Firefox (e.g. Edge, Media Player) behave normally: when playing sound, if nothing is plugged into the 3.5 mm jack, the sound comes from the desktop's external speakers; and when an audio device (speakers or headphones) is plugged into the 3.5 mm jack, the sound instead comes from that device.

Where as Firefox will play using the internal speakers as expected, but when a device is plugged into the 3.5 mm jack, no sound signal goes to that device.

It seems then that the hardware is okay, and the problem must lie within Firefox, or within a Windows setting that is very specific to Firefox.

The sudden onset earlier this month may point to either a Firefox update, or (less likely) a Windows update.

Hello,

I never received a confirmation code to sync with my other computer. I've tried to followed all the instruction per request, still no avi.

I've followed below instruciton from your team:

   Search your inbox for emails from accounts@firefox.com with the subject line "Confirm your account". Be sure to also check Spam/Junk folders.
   Add accounts@firefox.com to your whitelist/address book. After that you, will need to trigger another confirmation email by trying to sign into your account again.
   Check that you’re using the correct email address. Very often the email you’re trying to sign in with is not the email the account was created with.
   If you're using an email application to check your inbox, try using your email provider's website instead, or vice-versa.
   Disable any VPN or special DNS configuration when attempting to sign into your account

After many years of successfully using Mozilla Firefox, the last few weeks I noticed a problem that gradually progressed that made it difficult to add a single Bookmark. Now the Bookmark displays only: Manage Bookmarks, Bookmark Current Tab, Search Bookmarks, Bookmark All Tabs, Bookmarks Toolbar, Other Bookmarks, Mobile Bookmarks. Not only could I not add the new Bookmark but I no longer could view ANY of my Bookmarks created over the years. This error started out easily corrected by going to different website and then back to the one that I wanted to save. Today, that did not work and no matter what I tried including completely shutting down and turning back on my computer to the Firefox browser, I could not add ANY website to bookmark. What I tried next was to sign out of Firefox which required me to create a new password because the previous one created was not accepted. After creating a new log in credentials I then tried to use Sync to retrieve my data which was unsuccessful because no entries under Bookmarks were present. What if anything can I do to retrieve these important Bookmarks? Thanks

I was in the middle of a bunch of work and this Avira pop up showed up blocking 1/3 of the screen. Probably a scam, but no way to get rid of it. Finally I had to reboot. I googled options and none of them worked. I have been getting Avira "scare tactics" but they were easy to close. But this was extremely annoying. If this continues, how to I get rid of it??

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where the bookmarks reside and cannot find a file. What is the procedure to get this done?

I keep getting pop-ups in the right lower corner from "mozilla firefox" (not sure if they are legit). They will say: "zeus.2020 trojan detected" or "virus detected" or "system is infected", etc. All have "Mozilla Firefox" in the upper left of the pop-up, and "via rgfirewall.xyz" at the bottom. Is this truly legit, or is it just a nuisance? I've just been closing them with the x or dismiss buttons.

While using Outlook.com email in my Firefox browser, I attach a zip file to send to someone.

They reported that the zip file is empty. This happened two more times.

I confirmed that the zip file that I was uploading from my hard drive did indeed have files included.

I then downloaded the attached zip file from the email in my "Sent" folder. It was empty.

When I tried using "Outlook.com" in the Chrome browser, I did not have the same problem.

I'm using Firefox ESR version 128.9.0, on Windows 10.

(The downloaded empty zip file also had "utf-8" added to the file name - that problem is addressed in other tickets and is being worked on. I am not asking about that.)