Firefox Support Forum

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

Hello,

Since the last windows update, I have been having trouble with Firefox. Please see attached images for example. I have tried a refresh and even a re-install of the browser but no resolution.

I appreciate your help.

When using Paypal to pay for a purchase, from EBAY, the login screen for Paypal hangs, is not displayed, It does work when using IE (last version). It did work properly up to a couple of weeks ago.

Typed-in "OTHER"; don't know how to solve problem. www.i-say.com member for over 12 years. Now, when I open a i-say survey, it doesn't come to me. I-say tells me FIREFOX won't allow their survey into my computer. I've spent almost 20 hours trying to fix problem (I'm not computer literate). Something happened in FIREFOX during their last upgrade and I don't know how to fix it.. Can someone help me with "very simple" instructions? Thank you/

Hello If I open Firefox on my Smartphone it shows me blank site,see added screenshot. I did uninstall it already and new installation but still the same.This happen since this morning. I use Huawai y7 Android 5,1 The image i send you ,suppose to be the google search site I can do it with any site its not readable. The only page which is working is the starting page of firefox AS I said I am using FF since 3 years on my phone worked perfect but since this morning no more Best regards Joachim Hof

Sorry my english i am german

How do I fix this? Firefox won't start (it did a few days ago).

Version 87 running on Windows 10.

Error Msg: The code execution cannot proceed because VCRUNTIME140_1.dll was not found.

There is a file: VCRUNTIME140.dll in the C:\Program Files\Mozilla Firefox folder.

I reinstalled Firefox but that didn't help.

Hi all,

Is that a way to automatically upgrade Firefox without starting it? I've got GPOs in place to autoupdate it (set "application autoupdate" to 'enabled' and "disable update" to 'disabled'), but still not being able to upgrade if not using it.

I've got several users with other browsers and if they not use Firefox, it seems that the version is not upgrading and could be a lack of security.

What I am missing?

Thanks for your reply.

I have some feedback regarding the new UI update, but neither the link in the release notes (As always, we welcome your feedback feedback.) nor the Settings -> Help -> Submit feedback ... button (Settings button redirect ) take me to a form.

I lost all faith in Firefox a few years ago after a botched upgrade ruined it, so I downgraded and stopped upgrading entirely. The new interface is garbage, and I hate it. Everything HAS to be a distracting theme. Stupid.

But I'm finally trying to upgrade anyway for security reasons. When I try to use the new version of Firefox, I try to import my bookmarks, and only the bookmarks NOT inside the Bookmarks Toolbar import. Obviously, this means I can't upgrade, and I sure as hell am not risking upgrading this browser directly, since I have zero faith in Mozilla these days.

My question to Mozilla: Why can't we just import directly from another version of Firefox like I could if I'd been smart enough to use Chrome instead? And I receive a bloody warning when I open it, telling me to either create a new profile or quit, so there isn't even an option to import my bookmarks directly! I'm honestly thinking about just dropping you for Chrome at this point. It would just be easier.

My question to everyone: WHAT AM I SUPPOSED TO DO to get my bookmarks toolbar imported? I export. I import. NOTHING.

Thanks!

Hi there! Some background info: I have a desktop PC. I just got the newest firefox update. ...Thanks; I hate it. And they've altered the way the bookmarks look. So now the bookmarks drop-down menu is so long that I have to scroll down to see everything on it, (I didn't have to before). And what's worse is that sometimes one moment it will be over the Windows taskbar that's at the bottom of my screen and suddenly it will disappear UNDER the taskbar where I can't see everything and I struggle to access anything with my mouse. It's SO aggravating. How do I fix this??

I've recently started seeing Firefox not displaying correctly. This includes the page itself as well as the tabs. Letters will be missing, colors incorrect, as well as just being illegible as in the images provided. Image 1 - tab names missing and the green color is not the correct one for that part of the page. Image 2 - Get Help menu options unreadable along with tab names missing.

The browser hangs while loading pages for a few minutes, then works fine for a while and the same thing again. The crash description says: MOZ_CRASH Reason (Sanitized) Shutdown hanging at step profile-before-change. Something is blocking the main-thread. ID crashes bp-6d847054-2b84-48de-85db-d854f0210422 bp-23a15938-bbd1-4c13-94fc-08db10210422 bp-d8cb25b9-82dc-4212-8173-f3cb20210422

What can I do to fix the problem? Reinstalling the browser did nothing

I have a quick question, why can I open and log on to one website but another web site I can open but logon attempt results in Access Denied. I can open the both websites with Edge & IE, any help is greatly appreciated.

Some fields error after backspacing or attempting to fix data. Even when deleting all info in field such as date or even wordpress blog body, text won't input in correct order or at all. If opening same website in Chrome for example, this doesn't happen.

Hi I got a problem which I think is caused by Firefox/Facebook.

Sometimes (quite often) when I'm in Facebook and scrolling down, suddenly Facebook starts to scroll on its own and then the cursor starts flickering. The only way to correct this is to restart the computer. Very often when i log in for the first time afters such a restart all my desktop icons are shown wide apart, and the I have to logoff/logon again. Then it works until the next time.

I have switched the hardware acceleration of in Firefox with the same result.

Acctually, it happend right now, and now I don't have Facebook open.

If I can't fix it i have to stop using Firefox!