Firefox Support Forum

Hi,

The saved-telemetry-pings folder in my Firefox profile doesn't get cleaned up of the old telemetry pings, and it just keeps growing over time.

I have pings in this folder that are from October 2021 and I doubt this is a normal behavior.

It's not the first time this thing happen, and October 2021 is probably the last time I cleaned this folder.

How do I make it so it doesn't keep telemetry pings, but I can still use telemetry. I use the beta Firefox, and I'd like to keep some telemetry as some of the devs at Mozilla foolishly rely on the telemetry to slash features, when telemetry is so broken it's better set to disabled than enabled.

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought all my passwords etc were safe and that I could recover them on my new machine once I had loaded Firefox, but passwords do not appear in the privacy and security section. Can I get all my old info back please and if so how? Many thanks Michele

For the last several FF versions, although I choose a light theme, the pull downs/menus always wind up dark with white text. It also shows up when I am editing options in FF itself. How do I stop this? I want a light background with black/dark text.

I know register an account and login both Mac. But looks like they are two different accounts! I confirmed both Mac are on latest FF 103.0.2, I login the first one with my id, register it with my email. Then when I try to login the second one, it is asking for register again! Not login! So they always have different bookmarks. I've tried two id, drhtd@163.com and gyfguo@cn.ibm.com, both can't work, any help is appreciated, this bother me for long time.

Upon starting a Youtube video the browser freezes momentarily. The video loads slowly regardless of the video quality selected. This is what happens: >click on video >link opens >Video starts loading, but won't play immediately >Freezes momentarily if interacting with the browser >Starts playing without issues (loads incredibly slow when trying to forward of rewind the video). Things I have tried: - Disable hardware acceleration. Did not make a difference. - Other browsers do not have the same problem. - Internet speed is fast enough at all times. - Clearing Cache/cookies. - Disabling add-ons. - Graphics drivers are updated.

Laptop specs: Dell XPS 9500 OS: Windows 11 Processor: 10th Gen Intel Core i7 Graphics: Intel UHD graphics. NVIDIA Ge-Force GTX 1650 Ti Memory: 16GB DDR4 Channel SDRAM at 2933MHz. Storage: 1 TB

I can provide a screen recording to show the exact issue.

My browser keeps crashing when I join a platform like Kaiser to check my messages. When I click to read message. It glitches and then crashes. Other browsers are not having this same problem

1. navigate to this demo site 2. when the progress bar stops, the color of the progress bar changed, as if it's css property `background` was set to `linear-gradient`

other browsers work well

I have read hours of Q&A about this problem here in this forum before posting, and cannot find a solution.

Until very recently, whenever I would click a link in a page, it would "Open in Firefox" in a new tab. Then after reading it or printing it or whatever I wanted to do, I could click the download [Fx98PDFviewer-DownloadButton] button if I wanted to save it, and an Explorer would open up allowing me to select where I want to put it and what I want to call it (if I wanted to change the name it comes with) before downloading/saving.

Now, when I click a link it just downloads (even though most of the time I don't want that). Despite all I've read, I've tried a dozen settings, and I CANNOT get that behavior back.

If I set the browser.download.improvements_to_download_panel to False, and select "Open with Firefox" when it prompts me, I can't get it to STOP prompting me. It prompts me EVERY TIME, even though I have checked the box repeatedly for "Do this automatically for files like this from now on"

And yet it is STILL downloading automatically when it opens for viewing in the new tab, and I am forever now cleaning and deleting crap out of my downloads.

I have my default PDF reader set to the reader I like, and when I'm NOT in Firefox, I do NOT want to have to right-click and select my preferred reader each time.

But when I AM IN FIREFOX, what I need it to do is

- Open in Firefox, in a new tab, 
- DON'T prompt me, just do it, and 
- DON'T download it, unless if I then want to keep it I click the download [Fx98PDFviewer-DownloadButton] button.

HOW CAN I GET IT THIS BEHAVIOR BACK PLEASE?

Using the Tab key to select the next link will focus on some smaller links.Most of the time I just want to choose the big link that the search returns instead of some prompt content.Is there any way？Help please.

I did a FIREFOX reset.

All my Logins are missing. I've never seen this occur.

FIREFOX: 103.0.2 64bit

THIS IS A HUGE LOSS.

Help would be greatly appreciated.

Bill Prusak [email removed from public]

When I try to restore my bookmarks, it says it can't process the backup file. When I try to restore using the saved HTML document, it won't come up in the file window.

YouTube worked fine in the past, but for at least the last few days (likely longer) Firefox 103.0.1 won't play anything. Chrome works fine still. Other large transfers work fine.

Latest video I tried to play: https://www.youtube.com/watch?v=WkN8Aqb2IBc Is a DND group playing with an actor from The Outpost (TV show on CW)

In Firefox I see the initial video preview image, and after clicking to play I get a constant spinning progress animation but the video never plays. Turning on the debug overlay info shows plenty of download capacity detected (I forget the name in the UI) but very little ever transfers (bars further down).

Only oddity I can see in the debug info it puts in the the clipboard is the wrong Angle GPU. I have 2 x NVIDIA 1080ti's in SLI, and it sees a 980. Chrome shows the expected value instead. I filed a bug on the Angle project just in case. I looked on the Firefox about:support page with hardware acceleration disabled and it showed two webgl driver entries (1 and 2), both with 1080ti listed.

I tried disabling the performance feature setting and hardware acceleration (closed app then opened again). No difference.

Windows 10 x64, latest patches. Latest NVIDIA drivers through GFE (auto updates itself). Two Windows 10 graphics options are on (GPU scheduler and Variable Refresh Rate).

I've seen a couple notifications from Windows about Firefox "attempting" to use GPU hw acceleration, but I have no idea why it'd be blocked. Clicked it and it did nothing. I looked in my event viewer and didn't find anything useful either. I haven't manually set any applications to use a certain GPU. Integrated GPU from CPU is disabled in BIOS.

GPU isn't overclocked. CPU is barely. And I see no reason to think this is related. In the past I'd get reboots and event viewer errors. Even when it worked in the past I was similarly overclocked. All programs (diagnostics) I've run to verify proper functioning have passed.

When typing any letter - ctrl+f popup opens and then starts searching - I have to press escape to get out but then this starts happening again for any window I have tried changing config to disable this but that does not work ? is this a malware - that cannot be removed ?

When I try to do a Google search, I get the potential security risk message. I have set it to no proxy, cleared the cache and cookies, created a new profile, ran my antivirus and a few other things that I can’t remember. I’m on Windows 7. I get the same message for all search engines. I actually was able to do a successful search a few times over the last week, but I couldn’t click and get to any site from the results.