Problems Viewing Videos

I had to stop using Firefox over a year ago because almost every time I'd come upon a video, the page went crazy--like it had 5 pages jumping on top of each other. I'd lo… (read more)

I had to stop using Firefox over a year ago because almost every time I'd come upon a video, the page went crazy--like it had 5 pages jumping on top of each other. I'd lose control of my mouse and couldn't close Firefox or access Task Manager. Basically, nothing worked. About 3 months ago I tried Firefox again and was so happy because I was able to use it again with no problems--UNTIL the past 2 Firefox updates. Now it's back to the same old problem and I'm back to using Chrome. Why is this happening and is there any solution?

Asked by GinaWA 1 minute ago

Tabs not opening

Clicking to open a tab browsing usually results in about:blank appearing on the task bar. This always occurs in a gmail page. In addition, some websites are very slow to … (read more)

Clicking to open a tab browsing usually results in about:blank appearing on the task bar. This always occurs in a gmail page. In addition, some websites are very slow to open.

Asked by cyrilep 2 minutes ago

Acronis reported that Firefox browser was infected with ransomware - Now FF will not launch - No permissions

Hi all, On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I… (read more)

Hi all,

On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I wanted to delete or quarantine the files. I elected to quarantine them so that I could investigate the claim/issue. Acronis reported that the files were now quarantined. From that point on, I could not launch Firefox. I deleted the app, and downloaded the latest FF from Mozilla and installed it. When I attempt to launch it, a popup states that I do not have the required permission to launch the app. (see image) I have checked Acronis and have taken a screen shot of the problem files (see image). In an effort to clear the Macbook Pro of any residual issues, I ran a full scan with CleanMyMac X MAS, and cleared all caches and redundant files. This ran and reported the job done and zero malware found. Kaspersky Total also reports no malware found. I downloaded the current Mac release of FF again and installed it, but still cannot launch it because I don’t have the relevant permissions. The app properties have been checked and as Admin, I have all relevant permissions. However I still cannot launch FF browser. Any advice/recommendations would be welcome, as Firefox is my main browser, after Safari.

Asked by r.oberin 22 minutes ago

problem transferring URL

I use my Firefox browser to create my business newsletter. Once I have published the completed newsletter on Firefox, I copy the URL and paste it into my mailing service… (read more)

I use my Firefox browser to create my business newsletter. Once I have published the completed newsletter on Firefox, I copy the URL and paste it into my mailing service (Mailchimp). I have been doing this successfully for at least a decade. Recently, however, I have been unsuccessful, and Mailchimp tells me that it must be a problem with the Firefox URL.

Please help me. This is an important part of my business marketing.

Asked by susansmithblakely 3 days ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

AWS website hosting

I found out that AWS was the heretofore host for my website, wonderbookstore.com. It was up and running for several years and was just taken down a week ago. I was told I… (read more)

I found out that AWS was the heretofore host for my website, wonderbookstore.com. It was up and running for several years and was just taken down a week ago. I was told I needed Firefox in order get access to AWS. Well, okay I now have Firefox installed, so please get me the email or phone number or URL so that I may contact them for a restoration of my website.

Thank you, Forest Trowbridge

Asked by Forest Trowbridge 1 hour ago

A small amount of videos don't end, but only when sound is disabled

I've been using Firefox for several years, and this has never happened before. This is a pretty strange problem and I'm having trouble describing it, so please bear with … (read more)

I've been using Firefox for several years, and this has never happened before. This is a pretty strange problem and I'm having trouble describing it, so please bear with me.

Since a day or two ago, I've been experiencing a problem where a small number of videos play, but once they get to right before the end, it'll abruptly stop. The play button looks as though the video is still playing even though it's really not, and clicking the play button does nothing. The only way to get the video to play again is to either refresh the page, move the progress bar back to a previous part of the video, or go all the way to the end of the video, in which case it'll allow me to replay it. The videos this problem happens on are completely random, but the problem persists on the same exact videos. This happens with both direct links to videos (i.e. videos like this one) and "embedded" videos (like videos on Reddit, TikTok, YouTube, etc). However, this only happens if the video has no sound or the sound is off, whether I've muted the tab or turned the sound off on the video directly. It also doesn't matter if the video is looped.

There's also a slightly different variation of this issue that seems to happen less often. With this problem, videos will stop right before the end like the videos that have the other problem, but only for a few seconds - after that, the video will end like normal and I can replay it.

I've tried restarting my computer, playing the problematic videos in a private window, disabling all of my extensions, using Troubleshoot Mode, refreshing Firefox, and even uninstalling and reinstalling Firefox. This problem does NOT happen on Microsoft Edge. I'm 99% sure it's because of the new update (105.0), as this issue has only started happening after I updated to it. I updated to 105.0.1 earlier today, and it's still happening. I'm thinking of going back to 104.0.2 if this glitch doesn't get fixed (or at least I don't get help) soon, because I know this issue will seriously get annoying after a while.

Two of the videos that have this problem are this video and this video. Note that both have the secondary version of this problem. I would have uploaded a video of the problem to this post, but this website doesn't let me, so I attached the best screenshot I could take instead.

Any help would be appreciated!

Asked by David_H23 3 days ago

Last reply by David_H23 1 hour ago

Text overlapping on table content

I got this issue when tried to read some API document provided by a marketplace that i have project with. I tried on another browser and it shown normal, not a single tex… (read more)

I got this issue when tried to read some API document provided by a marketplace that i have project with. I tried on another browser and it shown normal, not a single text is overlapping. I've tried some suggestion on another topic to pick No Style on Page Style menu (View -> Page Style -> No Style) but it got more messed up and tried changing font size but still got no improvement. Helpp me pls~

Asked by Gwick 1 week ago

Last reply by Terry 1 hour ago

How to delete these notifications that appear when screenshots are taken

Hello, I want to permanently remove these notifications by whatever means necessary. This is the same issue that was[[ previously discussed here.|https://support.mozill… (read more)

Hello,

I want to permanently remove these notifications by whatever means necessary.

This is the same issue that was[[ previously discussed here.|https://support.mozilla.org/no/questions/1237229]] previously discussed here. However, the chosen solution is only a temporary workaround, I am only interested in a permanent fix. I have dom.webnotifications.enabled set to false yet these notifications still appear. Is it possible to disable them using a policies.json file?

Asked by gsrgtrdg4565653 7 hours ago

Last reply by Terry 1 hour ago

repeated Mozilla logo notification opens Instagram on Macbook air desktop- 9/25/22 only

Yesterday, whenever I looked at Instagram on my iPhone 8 (software is up-to-date/ current), a Mozilla icon would appear with a tiny iPhone icon that said, "notification f… (read more)

Yesterday, whenever I looked at Instagram on my iPhone 8 (software is up-to-date/ current), a Mozilla icon would appear with a tiny iPhone icon that said, "notification from iPhone." When I clicked on it, it would either take me to the Instagram login page of a particular Instagram account I follow, or else take me to my own Instagram profile page. I did not sign into Instagram in the open tab upon receiving these notification. I'm including some screenshots so you can see how it appeared on my screen. The other Instagram accounts besides my own that would appear in my Firefox browser tab were both people in the UK, for what it's worth, contacts of mine on Whatsapp also.

I just found it kind of creepy and thought I should report it to Mozilla.

Thanks, JJ

Asked by jenjusti11 1 hour ago

404 Not Found error message

I am getting a 404 Not Found message on only one page of a gigantic web site (www.bowl.com). I go to this page 10 or 15 times a week--for almost 20 years--and have never… (read more)

I am getting a 404 Not Found message on only one page of a gigantic web site (www.bowl.com). I go to this page 10 or 15 times a week--for almost 20 years--and have never had a problem. Bowl.com's IT department has no idea why. I have cleared my cache and history (many times over the last week or so), and nothing seems to work.

I can access this page with Edge, and with my smartphone and on other computers in my network (Firefox), but I have to access this page with my THIS computer.

Asked by pjteahan 3 hours ago

Last reply by pjteahan 2 hours ago

Gmail and Google do not recognize me and require that I "ID" myself through my cell phone

Please tell me how to fix this. I am a PC, not a mac. If i leave gmail for an instant, I have to go through a long routine to get back in. I do check the box that say… (read more)

Please tell me how to fix this. I am a PC, not a mac. If i leave gmail for an instant, I have to go through a long routine to get back in. I do check the box that says remember me on this computer. This does not happen on my phone. I love Firefox and don't want to use another browser.

Asked by ellen.mertins 8 hours ago

Last reply by Jer 2 hours ago

Uninstall firefox not working

Hello, Uninstall for Firefox does not work. When I try to uninstall a "refresh" window opens. I do not want to refresh, just uninstall. Whatever process I try yields t… (read more)

Hello,

Uninstall for Firefox does not work. 

When I try to uninstall a "refresh" window opens.

I do not want to refresh, just uninstall.

Whatever process I try yields the same result.

Thank you Ben

Asked by benzsj 4 hours ago

Last reply by jonzn4SUSE 2 hours ago

How to create a Windows 10 desktop shortcut which starts a new instance of Firefox with a specific URL

Preamble: for most of the day I have Firefox open with several tabs. For a specific project I want Firefox open with one tab showing a specific webpage. At the same time … (read more)

Preamble: for most of the day I have Firefox open with several tabs. For a specific project I want Firefox open with one tab showing a specific webpage. At the same time I don't want to delete the existing tabs in the existing instance of Firefox - I want to keep them running in the background. Question: how do I create a desktop shortcut which opens a new single instance of Firefox with a single tab showing a specific URL ?

Asked by pacman101 12 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago