Firefox Support Forum

Hi there,

I recently installed Firefox on a new computer after previously syncing my Firefox account on the previous computer but when I installed Firefox and logged into my account again on the new computer I discovered that my Bookmark Tool bar items are missing?

Can anyone help me fix this please?

Many thanks.

I am in Windows11 insider dev channel, when I tried to sign in Firefox downloaded from Microsoft Store, it said "Cookies and local storage are required Please enable cookies and local storage in your browser to access Firefox Accounts."

Hello,

I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

Hey I was just trying to login to my account after I created a new windows and I got this issue The confirmation email we sent to *********@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account

Well can you just unlock my account as I know the password and have big data needed there. Also this email is closed by google and I mean closed not forgotten so it won't receive any emails.

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Hello,

My name is Marina. I'm user of Mozilla for a long time. I have saved all my working link in the tool Speed Dial. It was for 3 years. It all my work. Today I'm shocked and don't know how I can restart it. Could you please help me with this issue?

I set up FF Sync between my desktop and my Android phone, but I do not see any of my desktop tabs on my phone. I saw something about sharing the desktop tab with other devices, but there are no *3 dots* next to my address bar to allow me to do this.

How is this done?

It might be just another promised *feature* that doesn't work as advertised, or at least doesn't live up to the hype that FF boasts.

Thanks, Bruce

Hi, I have an old computer which I have Firefox on with tons of stuff...after getting a new laptop and syncing the two I want to now delete Firefox from the old laptop and use it for other things and still have all the old stuff on the new laptop. I thought the server keeps everything and if I sign out the old laptop that whatever was saved in to the new laptop stays. However, on the new laptop after signing off the old one from sync I don't see the tabs anymore. It makes sense because there is nothing to sync but how do I do what I want then? Many thanks for your assistance. Do I have to "send" 1000 tabs from old to new? Isn't the server maintaining the tabs/history even after I sign off the old laptop from sync?

Many thanks in advance for your assitance.

I just installed a fresh windows on my PC after my HDD started to break down slowly. I bought an SSD and fresh installed it. I entered my password for my account and it locked me for 30 mins, and as I was in a hury I didn't wanted to wait for the cooldown, so I went straight to reset it, (because I had like 2 tries to find my password back) and I needed the account sync RIGHT NOW. I had no idea if I resetted my password, it would delete all I had on that account. Is there any way to get my log-ins back? They are really important as I had some stuff that I don't use often and I needed them there. Or is anything that I can do at least to recover my passwords? PLEASE HELP

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing anything. Not even being able to "see" that I had a laptop before.

Any options to bring back my bookmarks?

I signed up/logged in to firefox before I reset my PC, to save all my bookmarks and passwords, only for me to finally get my PC back up and running with NOTHING synced. How do I fix this there is 0 chance I get back my old install as I have formatted.