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changing primary password to view my saved passwords

i need to change my primary password but i cant get it done because someone in my home set it up on my computer i tried uninstalling it doesnt work my email is shenson121… (read more)

i need to change my primary password but i cant get it done because someone in my home set it up on my computer i tried uninstalling it doesnt work my email is shenson121286@gmail.com

Asked by Toggle 1 month ago

Last reply by cor-el 1 month ago

Since recent Firefox browser update, consistently get error message: Secure Connection Failed An error occurred during a connection to ----.com. PR_END_OF_FILE_ERROR ...

I am not a geek, and the documentation about this problem elsewhere in Mozilla support is way over my head. I just need plain language - and maybe visual - instructions… (read more)

I am not a geek, and the documentation about this problem elsewhere in Mozilla support is way over my head. I just need plain language - and maybe visual - instructions on how to stop getting this error message. It never happened until a Firefox browser update a few weeks ago (September 2021). Often if I click the 'try again' button a couple of times, I can finally get through to the website I am trying to connect to, but this shouldn't be happening. It's annoying. I use Avast antivirus software if that's useful info. thanks.

Asked by sally.richman 1 month ago

Last reply by FredMcD 1 month ago

Easyjet site fails to search for flights "Access Denied"

I can't use the Easyjet site successfully in Firefox Here is my error Access Denied You don't have permission to access "http://www.easyjet.com/en/buy/flights?" on this s… (read more)

I can't use the Easyjet site successfully in Firefox

Here is my error

Access Denied You don't have permission to access "http://www.easyjet.com/en/buy/flights?" on this server.

Reference #18.9eb0f748.1633001682.54a86dff

I have cleared all Easyjet cookies. Same result.

I have to use another browser. Zero issues in Chrome or Edge....this is a Firefox problem.

I can use the site up to a point. It allows me to make my selections. The error occurs as soon as I click on "Show Flights".

Any idea what's causing it?

thanks.

Asked by richardrea36 2 months ago

Last reply by FredMcD 1 month ago

Connection freeze on one website

Hello Can you check why Firefox 92.01 (64bit) running under macOS Big Sur 11.6 is unable to make me watch online movies/series on https://www.tv5mondeplus.com/ Olders v… (read more)

Hello Can you check why Firefox 92.01 (64bit) running under macOS Big Sur 11.6 is unable to make me watch online movies/series on

https://www.tv5mondeplus.com/

Olders versions was not able to work properly either on this website. Firefox open it and let me visit the site normally but as soon as I click on a program to look at, looks like the screen and connection freeze... Little Snitch Traffic monitor indicates that there is no more data exchange but connection still active.

Asked by cldjr 2 months ago

Last reply by FredMcD 2 months ago

Audio doesnt work, but video does

Whenever I try to play a video, the video plays perfectly but there isnt any audio. It took me a while to recognize this problem because the audio works perfectly in yout… (read more)

Whenever I try to play a video, the video plays perfectly but there isnt any audio. It took me a while to recognize this problem because the audio works perfectly in youtube

I have already cleared the cookies and the cache, I have made sure to allow DRM protected videos, I have made sure to allow autoplay of media with sound in all websites, but nothing has fixed it yet

Asked by sv.y4zmin 2 months ago

Last reply by cor-el 2 months ago

Text suddenly gets replaced with solid coloured boxes

Hi. Text on my Firefox suddenly turns into solid coloured boxes. This problem has started only recently and is happening only of Firefox. I have not made any changes to m… (read more)

Hi. Text on my Firefox suddenly turns into solid coloured boxes. This problem has started only recently and is happening only of Firefox. I have not made any changes to my PC recently.

Asked by yash 2 months ago

Last reply by FredMcD 2 months ago

Unable to sign in to websites I have visited for years

I am suddenly unable to sign in to websites I have visited for years. Receive the following messages over a multi-day period. USAA.COM - We are unable to complete your re… (read more)

I am suddenly unable to sign in to websites I have visited for years. Receive the following messages over a multi-day period. USAA.COM - We are unable to complete your request. Our system is currently unavailable. Please try again later.

AA.COM - We're working on our site Please start over by returning to the Home Page. AA Home Page Thank you for your patience.

WWW.PENFED.ORG - fail Yet an immediate switch to Edge allows me to log in

Asked by tcooney8 2 months ago

Last reply by cor-el 2 months ago

Loss of and inability to access and restore bookmarks and history system

Hello, I'm using Firefox 92.0.1 for Mac OS (10.12.6). Upon restarting my computer, my bookmarks were lost. First, it was stated that "The bookmark and history system will… (read more)

Hello, I'm using Firefox 92.0.1 for Mac OS (10.12.6). Upon restarting my computer, my bookmarks were lost. First, it was stated that "The bookmark and history system will not be functional because one of Firefox's files is in use by another application. Some security software may cause this problem." When I tried to restore the old bookmarks, it there was a list from which I could select, but every choice resulted in an "unable to process the backup file" response. Upon restarting my computer and reinstalling Firefox, It now said "for quick access, place bookmarks here on the bookmarks toolbar." That said, it won't let me do so.

I've tried the other recommendations offered through support for restoring bookmarks (though, admittedly, many were outdated, referencing links circa 2016), and have had no luck so far. If the worst case scenario is that the old bookmarks can't be accessed, is there at least a way to reestablish the bookmark and history system and start anew?

Thanks in advance. (Attached below are examples of the error message.

Asked by r.sharpe3 2 months ago

Last reply by cor-el 2 months ago

top sites 3 dots disappeared and there are no blank boxes to add a top site

Mac book air -----I was able in the past to add a new website to top sites in Firefox but they disappeared. In addition there are no blank boxes so I can add a website in… (read more)

Mac book air -----I was able in the past to add a new website to top sites in Firefox but they disappeared. In addition there are no blank boxes so I can add a website instead new boxes appear even if I dismiss them. Thank you

Asked by bgstock 2 months ago

Last reply by cor-el 2 months ago

firefox does not play audio on any web page

Firefox 92.0.1 in Windows 10 Pro x64 will not play any audio. I have Opera, Edge, and Chrome installed and they all play audio just fine. I have done the following: - D… (read more)

Firefox 92.0.1 in Windows 10 Pro x64 will not play any audio. I have Opera, Edge, and Chrome installed and they all play audio just fine. I have done the following:

- Disabled all extensions - right clicked the volume icon to open the volume mixer and made sure Firefox volume was set correctly

       (at same level as everything else) (see attached picture)

- went into settings -> sound -> advanced sound options -> App volume and device preferences and

       made sure Firefox was set to Default (just like all the other browsers) (see attached picture)

- Uninstalled / reinstalled firefox - Created a brand new profile, from scratch - Reinstalled my sound drivers and NVIDIA video driver - restarted windows

How do I fix this problem?

Asked by radar 2 months ago

Last reply by Bithiah 2 months ago

Crashing while having a videocall on Facebook

After I answer a call or I call, we both have black screen and nothing is happening. If however a call starts, video and sound stops comming (other person still can see a… (read more)

After I answer a call or I call, we both have black screen and nothing is happening. If however a call starts, video and sound stops comming (other person still can see and hear me, but on my site everything is silent and frozen).

Asked by djankowski03 2 months ago

Last reply by cor-el 2 months ago