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The pause button on the keyboard doesn't stop the video in Firefox.

When I press the pause button on my keyboard, it doesn't stop the YouTube video like it used to. I'm not sure why it stopped working. I've checked the key, and it works f… (read more)

When I press the pause button on my keyboard, it doesn't stop the YouTube video like it used to. I'm not sure why it stopped working. I've checked the key, and it works fine in Chrome.

Asked by Robert Clave 2 days ago

Last reply by zeroknight 1 day ago

Get UAC popup requiring permission to update

Hi, I have been using firefox for many years and never showed me an UAC popup requiring permissions to update firefox as soon as i clicked the firefox icon in the taskbar… (read more)

Hi, I have been using firefox for many years and never showed me an UAC popup requiring permissions to update firefox as soon as i clicked the firefox icon in the taskbar. Today suddenly required it. I am administrator in windows 10, and have automatic updates enabled as always. I am using 125.0.3 (64-bit) version. This could be a bug or a virus? i am worried that could have given permission to a virus to install something else when i pressed the firefox icon.

Asked by YoPispo 3 days ago

Last reply by zeroknight 1 day ago

How to stop Firefox from loading automatically upon booting up or restarting

How do I get Firefox browser to stop from loading automatically upon booting up or restarting?? This has been happening since the last browser update. I checked the Fir… (read more)

How do I get Firefox browser to stop from loading automatically upon booting up or restarting?? This has been happening since the last browser update. I checked the Firefox controls but could not find a button to toggle this off. Please advise. Thank you.

Asked by Steve & Lynda 2 days ago

Last reply by cor-el 2 days ago

Firefox hangs in news reader

The news reader (powered by Technavia) for the Tucson Daily Star starts OK but continually slows down and eventually Firefox hangs and is non responsive. It happens in d… (read more)

The news reader (powered by Technavia) for the Tucson Daily Star starts OK but continually slows down and eventually Firefox hangs and is non responsive. It happens in different places. The same news reader works OK in Edge or Chrome. Any idea how to trouble shoot this?

Mike Mulcahy

Asked by mike739 2 days ago

Last reply by jonzn4SUSE 2 days ago

Extremely High Ram Usage

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so… (read more)

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so much memory up and really slowing my machine down on the internet also. Tell me how to fix otherwise I will have to switch to a different web browser. I realy love firefox and have been using since It was released. I really Don't want to switch Browers but this is to much any more. It has become much worse than a Year ago. I do Not have any addons or extension installed now, I don't use them enough to install. Thank you for your help in this BIG HOG memory problem.

Asked by customhitcher 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Recaptcha. Are you goping to let is work again or must I go to Chrome?

I use RECAPTCHA to validate my access to a number of websites. Still works fine if I use Google Chrome. Firefox has shut off access to this App. Why? I have tried using t… (read more)

I use RECAPTCHA to validate my access to a number of websites. Still works fine if I use Google Chrome. Firefox has shut off access to this App. Why? I have tried using the Proxy option, I have tried not using the Proxy Option. Nothing seems to work. Are you planning on addressing this issue or must I go to another browser to do what Firefox USED TO ALLOW ME TO DO?

Was this breakage planned or did you screw up and do inadequate testing?

Asked by Phredd 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

McAfee Intrusions

Lately, when I'm on a website and click into an article to read, suddenly the McAfee anti-virus ad or whatever you call intrudes and takes over the browser page I'm on an… (read more)

Lately, when I'm on a website and click into an article to read, suddenly the McAfee anti-virus ad or whatever you call intrudes and takes over the browser page I'm on and won't allow me to navigate way or stop it unless I close the browser tab and/or navigate away from the page all together.

Why is this happening? Is it something in the my particular browser? If yes, how can I remove and prevent this from happening?

Is it something that is occurring on the server of the site I'm visiting? Should I notify them what is happening?

Any help and advice greatly appreciated. It is very annoying. I don't have McAfee installed and it's not a pop-up, it happens within the browser page itself.

Thank you,

Marty

Asked by Martin Brown 2 days ago

Last reply by cor-el 2 days ago

history

How to PROPERLY erase history? I mean, you erase HISTORY...click...there you go...?!?!?...but, what's happening? I erased HISTORY...ah, I erased it FROM the panel but, it… (read more)

How to PROPERLY erase history? I mean, you erase HISTORY...click...there you go...?!?!?...but, what's happening? I erased HISTORY...ah, I erased it FROM the panel but, it WILL remained on the list that it shows on top of the icon (sic) ...someone suggested to go on the panel, select privacy, scroll to history, pass over "Never remember history...." (?) AND then you "click"... Clear...what is the point? clear means clear means clear from EVERYWHERE...sorry about the mess I wrote but I was frustrated

Asked by minutes2go 3 days ago

Last reply by zeroknight 2 days ago

Website not workin

I use Lightfolio.com for my website hosting. My computer does not let me login or load the website using Firefox. I've deleted the cookies, and played with the settings, … (read more)

I use Lightfolio.com for my website hosting. My computer does not let me login or load the website using Firefox. I've deleted the cookies, and played with the settings, and it still doesn't work. I'm really needing help as this is dampering my business.

Asked by shannonharrisphotography 3 days ago

Last reply by zeroknight 2 days ago

Login problem to the The Guardian Newspaper site/ hangs after clicking "sign in"

Yesterday I was unable to sign into The Guardian website (https://profile.theguardian.com/signin?INTCMP=DOTCOM_NEWHEADER_SIGNIN&ABCMP=ab-sign-in&componentEventPar… (read more)

Yesterday I was unable to sign into The Guardian website (https://profile.theguardian.com/signin?INTCMP=DOTCOM_NEWHEADER_SIGNIN&ABCMP=ab-sign-in&componentEventParams=componentType%3Didentityauthentication%26componentId%3Dguardian_signin_header and https://profile.theguardian.com/signin? )

The problem is that after I click "Sign In", that little circling line becomes the Energizer Bunny, circling away and circling away, but not logging me in.

I have no problem logging in using those login pages on Edge, so confident of username/password combo

I have (repeatedly) turned off tracking protection, Adblock Plus & Privacy Badger for the site, cleared history (cookies and cache, as well as all), followed the complete set of instructions at https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords, and refreshed Firefox. Still the same problem.

HELP - I don't want to be forced to use Edge :)

Asked by PaulWermer 2 days ago

Last reply by zeroknight 2 days ago

Browser re-sizing on start up

When I open the application it loads as a small window that I have to maximize to make it full screen. It never used to do this so I need some help to fix this. I've take… (read more)

When I open the application it loads as a small window that I have to maximize to make it full screen. It never used to do this so I need some help to fix this. I've taken a quick look through settings etc and can't see anything wrong...

Asked by matt_parker 2 days ago

Last reply by zeroknight 2 days ago

Hotmail through Firefox breaks my network card

I had a few issues with Hotmail and Firefox in the past as described in other posts. Now it has stepped up a gear. I can use the internet for anything, but the moment I o… (read more)

I had a few issues with Hotmail and Firefox in the past as described in other posts. Now it has stepped up a gear. I can use the internet for anything, but the moment I open my Hotmail account in Firefox my Lan card stops working. At first I had no idea it was Hotmail, I tried everything from switching cables to using wifi only. When it happened on wifi I realised every time I went into Hotmail on Firefox my network card stopped functioning and I had to restart the computer. The thing is, when I use Hotmail through Microsoft Edge nothing happens and all is well with the world!!! No network card shutdown. I could read between the lines but I'm no conspiracy theorist, however, I don't think the problem is with Firefox. Is there any solution? I don't use Edge and I don't want to start.

Asked by M Donaldson 1 week ago

Last reply by jonzn4SUSE 2 days ago

Change of primary email adress

My provider has deleted my email account without prior notification. I have no second email adress registered, and also no access to my old email adress. How can I chang… (read more)

My provider has deleted my email account without prior notification. I have no second email adress registered, and also no access to my old email adress.

How can I change my primary email adress now?

Asked by martin.rusch 3 days ago

Last reply by cor-el 3 days ago

Issue Loading Certain Parts of Websites

So I noticed an issue with certain websites a few days ago. I was trying to make a hair appointment online, it was asking me to fill in my email, and the box wouldn't let… (read more)

So I noticed an issue with certain websites a few days ago. I was trying to make a hair appointment online, it was asking me to fill in my email, and the box wouldn't let me click on it. I used a different browser, and it worked just fine. Same thing today: I was trying to make a lab appointment, the next step was verifying I'm not a robot, I clicked the box, and it had a loading circle eternally. I tried it on a different browser, and it worked within seconds, no loading. I've never had this issue with Firefox before! I tried clearing my cookies and cache, and that didn't do anything unfortunately. Let me know what I can do to fix this problem! I normally loved Firefox and it's my main browser, so I'm hoping to resolve this issue. Thanks so much!

Asked by Elizabeth 3 days ago

Last reply by cor-el 3 days ago