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Can't Sign-Out of Firefox Account

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access a… (read more)

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access anymore. How do I sign-out of the old SSD so I can get access to my Firefox account on my new SSD?

Asked by Graham Coutts 16 hours ago

Last reply by Graham Coutts 12 hours ago

Closing Firefox account associated with deactivated email

Hi there, I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inacti… (read more)

Hi there,

I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inactive and I can no longer access it. This means that when I attempt to log into Firefox with that account, I cannot enter the verification / 2FA code because I cannot access the email.

Is there anyway I can close that Firefox account anyway? I do have the Firefox recovery key for that account though. I just wish for all the data associated with said account to be deleted.

Thanks

Asked by croslandjozef 1 day ago

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 4 days ago

Last reply by cor-el 3 days ago

Not sure how to describe this one

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any… (read more)

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any of those accounts, so now I am locked out of my discord account and roblox account.

Asked by christian.william.lorenz 1 week ago

Last reply by andmagdo 1 week ago

verification email returned - locked out of account

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my acco… (read more)

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my account was locked. I will change the email for the account once I am able to log back in.

The email I am currently using to log in is a valid email. It simply was turned off the first two times I tried to log in.

What can I do to get the lock removed to log in?

Asked by CJ Evans 1 week ago

Last reply by cor-el 1 week ago

No longer have the sign in email

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date … (read more)

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date Firefox keps send security codes to the DEAD email address so I can never reach them. What now. Can I have my account deleted and start over, if so how ? You cannot email me with posible solitions unless you use my secondary email. I was unable to change that to the primary.

Asked by Russ 2 weeks ago

password issue

I have been a longtime user of Firefox Sync. I can login to my account. My system 'remembers' my password. All of my email addresses are current, but I do not want to r… (read more)

I have been a longtime user of Firefox Sync.

I can login to my account. My system 'remembers' my password. All of my email addresses are current, but I do not want to reset my account.

Again, I can login to my account page, but I cannot change my password. When I attempt to, it says that the Current Password is incorrect. I now have a Yubi Key, and want to change my Firefox Account password to the OTP (static) on my key.

So, I logged into my account to send this email. If I click on Log In on my account page, I can. But I cannot change my password.

Can you help?

Please & Thank you, Tony DeNardo

Asked by linuxexpert 3 weeks ago

Data Recovery

I was using Firefox as my default browser and had data like bookmarks, add-ons for everyday use, etc. but after I reinstalled windows and installed Firefox again I forgot… (read more)

I was using Firefox as my default browser and had data like bookmarks, add-ons for everyday use, etc. but after I reinstalled windows and installed Firefox again I forgot which email was link to my data as I had multiple emails logged in. Now I have tried 2-3 emails which didn't work in bringing my data back and I don't remember the password of my other emails, I can recover them by forgot password but I it says resetting password will clear history bookmarks, etc.| I can afford to loose history and saved passwords but is there a way I can get Firefox back to my configuration and add-ons, etc I was using previously?

PS: I do have windows.old file after windows installation-If it could help./

Asked by varunvora9898859131 1 month ago

Last reply by cor-el 1 month ago

Hacked browser account

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another accou… (read more)

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another account to ask this question. Any help would be appreciated. Thanks Graeme

Asked by graemekal 1 month ago

Last reply by FredMcD 1 month ago

  • Locked

deletion of firefox account with the email address [email address] needed as i have no longer got access to it

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have a… (read more)

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have access to it at all

Asked by donovangregg 1 month ago

Last reply by Seburo 1 month ago

Remove email from account

I have an email which is associated with my firefox account, but I cant make a new account with the same email. Is it possible to remove that email from my account so I c… (read more)

I have an email which is associated with my firefox account, but I cant make a new account with the same email.

Is it possible to remove that email from my account so I can make a new one?

Asked by acct4vpn 1 month ago

Last reply by cor-el 1 month ago

I forgot the main email address form my old Firefox account

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now. I've used… (read more)

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now.

I've used Firefox for many years back in the day, but I can't log in my old account because it seems my old email has been replaced by another one, and my email is now the secondary email for that account.

So every time I try to log in, I just get a message "needs main email address", which I, unfortunately, don't remember. I tried all addresses I have, but none of them worked.

I need help to either get access to my old account or at least delete it.

Any help would be much appreciated.

I can share the email address I'm speaking of upon request.

Asked by Wagnelles 1 month ago

Last reply by cor-el 1 month ago

Orphaned Firefox account

Hi, Apologies if this question has been asked already, but I seem to be in a catch 22 that I can't get out of. I have an existing FF account that I have the email and pas… (read more)

Hi,

Apologies if this question has been asked already, but I seem to be in a catch 22 that I can't get out of. I have an existing FF account that I have the email and password for and can log in to. The primary email address is my old work email (which I no longer have access to) and the secondary email address is my personal email (which I do have access to). It seems in order to make ANY changes to the account, I need to have access to the primary email address (which I can't get). So now my personal email address can't be used as a FF account as it's already linked to another account. It there anything I can do here?

Also, is this not a security flaw? That I could add someones email as a secondary ID and tie up that address?

Asked by Kev D'Arcy 1 month ago

Help : Unlock my account

Hi, I tried to sync my Firefox account but this happened : The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox da… (read more)

Hi,

I tried to sync my Firefox account but this happened :

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data.

Thanks!

Asked by Yousef 1 month ago

Last reply by Yousef 1 month ago

Is there a way to sign-in without code authorization?

I got locked out of my email address so i can't authorize the sign-in with the code. Is there a way to bypass the authorization or do i just have to create a new account?… (read more)

I got locked out of my email address so i can't authorize the sign-in with the code. Is there a way to bypass the authorization or do i just have to create a new account? I really don't want to lose all my bookmarks.

Asked by kosmici.brezmleka 1 month ago