Firefox Support Forum

Why I can't I see this? or where can I find it?

Various Fire Fox sources say I need to set up an Firefox Syn account and that I can make a selection to do this in Firefox preferences. However this is no option for this available. There is a single option labeled sync but it doe does not synchronize my laptop to my account and none of my bookmarks etc are up to date.

This has happened to me on 3 different computers.

Today, I installed Modicia linux operating system on a new computer. Then, I installed Firefox browser. I logged into Firefox the normal way and all my book marks and passwords etc... were imported into the browser, but when I clicked the "Home" button, my customized home page was gone. There were just a couple buttons pre-configured to whatever the default thing is showing twitter and 2 or 3 other buttons, but not what I had spent 3 hours configuring on my other computers. This has only happened on a new install of Firefox.

When I went back to my old computer and started Firefox, they were all gone!!! All of them. How do I get them back without programming each individual button all over again? The picture shows what it looks like NOW. Before installing Firefox on this new computer, all 32 buttons on my home page were individually configured with URLs and custom icons. Walt

Hi there, I have saved my google account's password in my Firefox account and its something very strong. Now I try to sync Firefox but it asks me to enter 6 digits code sent to my email but I can't access my email unless I access my passwords in my Mozilla account!

Hi, Could you recover for me last session, which I was used on my account? I accidentally logged off, before I opened last session on the new computer... please advice. Best regards, Krzysztof

Fix it so the FireFox browser Version 88.0 for Ubuntu (Linux) works AGAIN at saving website Login data using a Primary password via your 'FireFox Sync' advertisement (documentation).

I use Firefox as my default browser. I have sync turned on. Im signed in thru my google account. Firefox does NOT sync to my Chrome browser and Google account. Whats the fix?

When I tried to reset my Firefox account password, I got an email from accounts@firefox.com (screen attached) which was supposed to contain a link for resetting the password. None of the elements of the email was actually a clickable link. Luckily I finally remembered my password, but if I hadn't, I wouldn't even have a way to ask for support. Pls, fix the email you send your users.

P.S. Why does resetting password delete your data, like bookmarks etc.? (screen attached) Now, this is whole other level of crazy, from a user's perspective, isn't it? An analogy would be email service deleting your emails after changing password. I want my data stored after changing password. Or don't I?

Cheers

Hi, I'm having some issue with the syncing of bookmarks. Some changes in bookmarks in one device (desktop) don't synchronize properly to others devices (desktop also). I have lost many bookmarks, names changed that don't change, disappearing of complete folders, etc. This are the last three error-sync-number.txt files I have on about:sync-log of an affected device, hope someone notices something relevant that could help me solve this horrible problem. Thanks a lot in advance!

> 18 KB 5/11/22 06:03:25 GMT-3 [code] 1652259651046 Sync.LogManager DEBUG Flushing file log 1652259651047 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259651066 Sync.LogManager DEBUG Log cleanup threshold time: 1651395651066 1652259651136 Sync.LogManager DEBUG Done deleting files. 1652259802124 Sync.Service DEBUG User-Agent: Firefox/100.0 (Linux x86_64) FxSync/1.102.0.20220428192727.desktop 1652259802124 Sync.Service INFO Starting sync at 2022-05-11 06:03:22 in browser session 36uL2omhWuR8 1652259802124 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1652259802127 Sync.Status INFO Resetting Status. 1652259802127 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1652259802128 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1652259802128 FirefoxAccounts DEBUG getOAuthToken enter 1652259802129 FirefoxAccounts TRACE getCachedToken returning cached token 1652259802129 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1652259802129 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1652259802336 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/collections 1652259802337 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/configuration 1652259802518 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/configuration 1652259802519 Sync.Service DEBUG Fetching global metadata record 1652259802519 Sync.Service DEBUG Weave Version: 1.102.0 Local Storage: 5 Remote Storage: 5 1652259802519 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1652259802519 Sync.Service INFO Testing info/collections: {"addons":1639889656.63,"clients":1652259584.94,"tabs":1652259589.3,"extension-storage":1652258689.77,"bookmarks":1652259781.8,"crypto":1615941892.22,"prefs":1650594434.54,"forms":1652258783.37,"meta":1652221152.47,"passwords":1651525754.58,"history":1652258554.35} 1652259802519 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1615941892.22 1652259802519 Sync.Synchronizer DEBUG Refreshing client list. 1652259802520 Sync.Engine.Clients DEBUG Resetting clients last sync time 1652259802731 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/storage/clients?full=1&limit=1000 1652259802734 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 4 reconciled. 1652259802734 Sync.Engine.Clients DEBUG Refreshing the known stale clients list 1652259802737 Sync.Engine.Clients INFO Uploading 0 outgoing records 1652259802739 Sync.Synchronizer INFO Updating enabled engines: 4 clients. 1652259802739 Sync.Synchronizer INFO Syncing all enabled engines. 1652259802740 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259802741 Sync.Engine.Prefs INFO Uploading 0 outgoing records 1652259802742 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259802742 Sync.Engine.Passwords INFO Uploading 0 outgoing records 1652259802743 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259802743 Sync.Engine.Tabs INFO Uploading 0 outgoing records 1652259802745 Sync.Engine.Bookmarks DEBUG Checking if server sync ID aE3qOUNckAPl matches existing 1652259803063 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/storage/bookmarks?newer=1652259495.91&full=1&sort=oldest&limit=1000 1652259803076 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1652259803441 Sync.Engine.Bookmarks INFO Records: 1 applied, 1 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259803441 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust 1652259803552 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree 1652259805378 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree 1652259805601 Sync.Engine.Bookmarks.Mirror DEBUG Building merged tree 1652259805698 Sync.Engine.Bookmarks.Mirror DEBUG Applying merged tree 1652259805707 Sync.Engine.Bookmarks.Mirror DEBUG Updating local items in Places 1652259805707 Sync.Engine.Bookmarks.Mirror DEBUG Cleaning up observer notifications left from last sync 1652259805707 Sync.Engine.Bookmarks.Mirror DEBUG Inserting Places for new items 1652259805708 Sync.Engine.Bookmarks.Mirror DEBUG Updating origins for new URLs 1652259805708 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply remote item ops 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Staging change GUID ops 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply new local structure ops 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Removing tombstones for revived items 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new tombstones for non-syncable and invalid items 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Removing local items 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Recording observer notifications for removed items 1652259805752 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} 1652259805753 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1652259805753 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1652259805753 Sync.ErrorHandler DEBUG bookmarks failed: MergeError: Failed to execute statement with code 19 (NOT NULL constraint failed: itemsRemoved.title)(resource://gre/modules/SyncedBookmarksMirror.jsm:1397:5) JS Stack trace: MergeError@SyncedBookmarksMirror.jsm:1397:5 handleError@SyncedBookmarksMirror.jsm:764:22 1652259805754 Sync.Engine.Addons DEBUG Refreshing reconciler state 1652259805754 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Notes by Firefox (version=4.3.7, id=notes@mozilla.com) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Side View (version=0.4.6423, id=side-view@mozilla.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon AdBlocker for YouTube™ (version=0.3.4, id=jid1-q4sG8pYhq8KGHs@jetpack) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon HTTPS Everywhere (version=2021.7.13, id=https-everywhere@eff.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Privacy Badger (version=2021.11.23.1, id=jid1-MnnxcxisBPnSXQ@jetpack) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Facebook Container (version=2.3.2, id=@contain-facebook) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Multi-Account Containers (version=8.0.7, id=@testpilot-containers) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon DoH Roll-Out (version=2.0.0, id=doh-rollout@mozilla.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0.1, id=formautofill@mozilla.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=39.0.1, id=screenshots@mozilla.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon WebCompat Reporter (version=1.4.2, id=webcompat-reporter@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Picture-In-Picture (version=1.0.0, id=pictureinpicture@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon System theme — auto (version=1.3, id=default-theme@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=1.2, id=firefox-compact-light@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=1.2, id=firefox-compact-dark@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Alpenglow (version=1.4, id=firefox-alpenglow@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Google (version=1.2, id=google@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Amazon.com (version=1.3, id=amazondotcom@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Wikipedia (en) (version=1.1, id=wikipedia@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Bing (version=1.3, id=bing@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon DuckDuckGo (version=1.1, id=ddg@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Add-ons Search Detection (version=2.0.0, id=addons-search-detection@mozilla.com) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compatibility Interventions (version=100.2.1buildid20220504.194401, id=webcompat@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.8.1.1, id=gmp-gmpopenh264) 1652259805759 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1652259805762 Sync.Engine.Addons.Store DEBUG reset-search-defaults@mozilla.com not syncable: vetoed by the addon manager. 1652259805762 Sync.Engine.Addons.Store DEBUG reset-search-defaults@mozilla.com not syncable: vetoed by the addon manager. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG proxy-failover@mozilla.com not syncable: vetoed by the addon manager. 1652259805763 Sync.Engine.Addons.Store DEBUG lush-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG lush-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG lush-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG abstract-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG abstract-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG abstract-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG elemental-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG elemental-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG elemental-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG cheers-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG cheers-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG cheers-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG graffiti-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG graffiti-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG graffiti-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG foto-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG foto-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG foto-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259805765 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805765 Sync.Engine.Addons INFO Uploading 0 outgoing records 1652259805765 Sync.Engine.CreditCards DEBUG First sync, uploading all items 1652259805766 Sync.Engine.CreditCards INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805766 Sync.Engine.CreditCards INFO Uploading 0 outgoing records 1652259805767 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805767 Sync.Engine.Forms INFO Uploading 0 outgoing records 1652259805767 Sync.Engine.History DEBUG Checking if server sync ID AssaVewF6on9 matches existing 1652259805768 Sync.Engine.History INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805768 Sync.Engine.History INFO Uploading 0 outgoing records 1652259805773 Sync.Engine.Extension-Storage INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805773 Sync.Engine.Extension-Storage INFO Uploading 0 outgoing records 1652259805774 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of creditcards - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of history - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping validation: no engines qualify 1652259805775 Sync.Synchronizer INFO Sync completed at 2022-05-11 06:03:25 after 3.65 secs. 1652259805775 Sync.Declined DEBUG Handling remote declined: [] 1652259805775 Sync.Declined DEBUG Handling local declined: [] 1652259805775 Sync.Declined DEBUG Declined changed? false 1652259805776 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1652259805776 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1652259805776 Sync.SyncScheduler DEBUG Next sync in 90000 ms. (why=schedule) 1652259805784 FirefoxAccounts TRACE not checking freshness of profile as it remains recent /code

> 19 KB 5/11/22 06:04:59 GMT-3 [code] 1652259805784 Sync.LogManager DEBUG Flushing file log 1652259805785 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259805837 Sync.LogManager DEBUG Log cleanup threshold time: 1651395805837 1652259805916 Sync.LogManager DEBUG Done deleting files. 1652259812133 Sync.RemoteTabs INFO Generating tab list with filter 1652259812135 Sync.RemoteTabs DEBUG Processing client: {"id":"ZR6LxLtNKGqh","type":"client","name":"desktop’s Firefox on debian","clientType":"desktop","lastModified":1652229630900,"tabs":[]} 1652259812173 Sync.RemoteTabs DEBUG Processing client: {"id":"aab49c5ed25f534e3ac7f72d373eb9ba","type":"client","name":"moto's Fennec on lineage","clientType":"phone","lastModified":1652259589300,"tabs":[]} 1652259812174 Sync.RemoteTabs DEBUG Processing client: {"id":"zq1KOQxjaa8G","type":"client","name":"dell’s Firefox on arch","clientType":"desktop","lastModified":1652258966940,"tabs":[]} 1652259812175 Sync.RemoteTabs INFO Final tab list has 3 clients with 204 tabs. 1652259895778 Sync.Service DEBUG User-Agent: Firefox/100.0 (Linux x86_64) FxSync/1.102.0.20220428192727.desktop 1652259895779 Sync.Service INFO Starting sync at 2022-05-11 06:04:55 in browser session 36uL2omhWuR8 1652259895780 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1652259895786 Sync.Status INFO Resetting Status. 1652259895786 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1652259895787 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259895787 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259895788 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259896174 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/collections 1652259896175 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/configuration 1652259896175 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259896358 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/configuration 1652259896358 Sync.Service DEBUG Fetching global metadata record 1652259896358 Sync.Service DEBUG Weave Version: 1.102.0 Local Storage: 5 Remote Storage: 5 1652259896359 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1652259896359 Sync.Service INFO Testing info/collections: {"clients":1652259584.94,"meta":1652221152.47,"extension-storage":1652258689.77,"bookmarks":1652259781.8,"prefs":1650594434.54,"history":1652258554.35,"forms":1652258783.37,"passwords":1651525754.58,"tabs":1652259589.3,"crypto":1615941892.22,"addons":1639889656.63} 1652259896359 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1615941892.22 1652259896359 Sync.Synchronizer DEBUG Refreshing client list. 1652259896359 Sync.Engine.Clients DEBUG Resetting clients last sync time 1652259896360 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259896567 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/storage/clients?full=1&limit=1000 1652259896570 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 4 reconciled. 1652259896571 Sync.Engine.Clients DEBUG Refreshing the known stale clients list 1652259896573 Sync.Engine.Clients INFO Uploading 0 outgoing records 1652259896574 Sync.Synchronizer INFO Updating enabled engines: 4 clients. 1652259896575 Sync.Synchronizer INFO Syncing all enabled engines. 1652259896576 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259896576 Sync.Engine.Prefs INFO Uploading 0 outgoing records 1652259896578 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259896578 Sync.Engine.Passwords INFO Uploading 0 outgoing records 1652259896579 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259896579 Sync.Engine.Tabs INFO Uploading 1 outgoing records 1652259896592 Sync.Engine.Tabs INFO Posting 1 records of 5266 bytes with batch=true 1652259896592 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259896593 Sync.Collection DEBUG POST Length: 5266 1652259896852 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/storage/tabs?batch=true&commit=true 1652259896855 Sync.Engine.Bookmarks DEBUG Checking if server sync ID aE3qOUNckAPl matches existing 1652259896864 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259896865 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust 1652259896943 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree 1652259898602 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree 1652259898838 Sync.Engine.Bookmarks.Mirror DEBUG Building merged tree 1652259898936 Sync.Engine.Bookmarks.Mirror DEBUG Applying merged tree 1652259898944 Sync.Engine.Bookmarks.Mirror DEBUG Updating local items in Places 1652259898944 Sync.Engine.Bookmarks.Mirror DEBUG Cleaning up observer notifications left from last sync 1652259898944 Sync.Engine.Bookmarks.Mirror DEBUG Inserting Places for new items 1652259898945 Sync.Engine.Bookmarks.Mirror DEBUG Updating origins for new URLs 1652259898946 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply remote item ops 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Staging change GUID ops 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply new local structure ops 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Removing tombstones for revived items 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new tombstones for non-syncable and invalid items 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Removing local items 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Recording observer notifications for removed items 1652259898967 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} 1652259898968 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1652259898968 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1652259898968 Sync.ErrorHandler DEBUG bookmarks failed: MergeError: Failed to execute statement with code 19 (NOT NULL constraint failed: itemsRemoved.title)(resource://gre/modules/SyncedBookmarksMirror.jsm:1397:5) JS Stack trace: MergeError@SyncedBookmarksMirror.jsm:1397:5 handleError@SyncedBookmarksMirror.jsm:764:22 1652259898969 Sync.Engine.Addons DEBUG Refreshing reconciler state 1652259898969 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1652259898972 Sync.AddonsReconciler DEBUG Rectifying state for addon Notes by Firefox (version=4.3.7, id=notes@mozilla.com) 1652259898972 Sync.AddonsReconciler DEBUG Rectifying state for addon Side View (version=0.4.6423, id=side-view@mozilla.org) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon AdBlocker for YouTube™ (version=0.3.4, id=jid1-q4sG8pYhq8KGHs@jetpack) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon HTTPS Everywhere (version=2021.7.13, id=https-everywhere@eff.org) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon Privacy Badger (version=2021.11.23.1, id=jid1-MnnxcxisBPnSXQ@jetpack) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon Facebook Container (version=2.3.2, id=@contain-facebook) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Multi-Account Containers (version=8.0.7, id=@testpilot-containers) 1652259898974 Sync.AddonsReconciler DEBUG Rectifying state for addon DoH Roll-Out (version=2.0.0, id=doh-rollout@mozilla.org) 1652259898974 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0.1, id=formautofill@mozilla.org) 1652259898974 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=39.0.1, id=screenshots@mozilla.org) 1652259898974 Sync.AddonsReconciler DEBUG Rectifying state for addon WebCompat Reporter (version=1.4.2, id=webcompat-reporter@mozilla.org) 1652259898975 Sync.AddonsReconciler DEBUG Rectifying state for addon Picture-In-Picture (version=1.0.0, id=pictureinpicture@mozilla.org) 1652259898975 Sync.AddonsReconciler DEBUG Rectifying state for addon System theme — auto (version=1.3, id=default-theme@mozilla.org) 1652259898975 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=1.2, id=firefox-compact-light@mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=1.2, id=firefox-compact-dark@mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Alpenglow (version=1.4, id=firefox-alpenglow@mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Google (version=1.2, id=google@search.mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Amazon.com (version=1.3, id=amazondotcom@search.mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Wikipedia (en) (version=1.1, id=wikipedia@search.mozilla.org) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon Bing (version=1.3, id=bing@search.mozilla.org) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon DuckDuckGo (version=1.1, id=ddg@search.mozilla.org) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon Add-ons Search Detection (version=2.0.0, id=addons-search-detection@mozilla.com) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compatibility Interventions (version=100.2.1buildid20220504.194401, id=webcompat@mozilla.org) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.8.1.1, id=gmp-gmpopenh264) 1652259898981 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1652259898984 Sync.Engine.Addons.Store DEBUG reset-search-defaults@mozilla.com not syncable: vetoed by the addon manager. 1652259898984 Sync.Engine.Addons.Store DEBUG reset-search-defaults@mozilla.com not syncable: vetoed by the addon manager. 1652259898984 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259898984 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259898984 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259898984 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG proxy-failover@mozilla.com not syncable: vetoed by the addon manager. 1652259898985 Sync.Engine.Addons.Store DEBUG lush-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG lush-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG lush-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG abstract-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG abstract-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898986 Sync.Engine.Addons.Store DEBUG abstract-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898986 Sync.Engine.Addons.Store DEBUG elemental-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898986 Sync.Engine.Addons.Store DEBUG elemental-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG elemental-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG cheers-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG cheers-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG cheers-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG graffiti-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG graffiti-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG graffiti-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG foto-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG foto-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG foto-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259898989 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898989 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259898990 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259898991 Sync.Engine.Addons INFO Uploading 0 outgoing records 1652259898992 Sync.Engine.CreditCards DEBUG First sync, uploading all items 1652259898993 Sync.Engine.CreditCards INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259898994 Sync.Engine.CreditCards INFO Uploading 0 outgoing records 1652259898996 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259898997 Sync.Engine.Forms INFO Uploading 0 outgoing records 1652259898997 Sync.Engine.History DEBUG Checking if server sync ID AssaVewF6on9 matches existing 1652259899001 Sync.Engine.History INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259899002 Sync.Engine.History INFO Uploading 0 outgoing records 1652259899005 Sync.Engine.Extension-Storage INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259899006 Sync.Engine.Extension-Storage INFO Uploading 0 outgoing records 1652259899007 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of creditcards - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of history - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping validation: no engines qualify 1652259899008 Sync.Synchronizer INFO Sync completed at 2022-05-11 06:04:59 after 3.22 secs. 1652259899008 Sync.Declined DEBUG Handling remote declined: [] 1652259899008 Sync.Declined DEBUG Handling local declined: [] 1652259899008 Sync.Declined DEBUG Declined changed? false 1652259899008 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1652259899008 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1652259899010 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1652259899019 FirefoxAccounts TRACE not checking freshness of profile as it remains recent /code

> 2 KB 5/11/22 06:09:16 GMT-3 [code] 1652259988136 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1652259988140 Sync.RemoteTabs DEBUG Processing client: {"id":"aab49c5ed25f534e3ac7f72d373eb9ba","type":"client","name":"moto's Fennec on lineage","clientType":"phone","lastModified":1652259589300,"tabs":[]} 1652259988141 Sync.RemoteTabs DEBUG Processing client: {"id":"zq1KOQxjaa8G","type":"client","name":"dell’s Firefox on arch","clientType":"desktop","lastModified":1652258966940,"tabs":[]} 1652259988142 Sync.RemoteTabs INFO Final tab list has 3 clients with 204 tabs. 1652259988264 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1652260155235 Sync.Browser INFO Sending a tab to aab49c5ed25f534e3ac7f72d373eb9ba using FxA commands. 1652260155235 FirefoxAccounts INFO Sending a tab to 1 devices. 1652260155236 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1652260155265 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/devices/invoke_command 1652260155265 Services.Common.RESTRequest DEBUG POST Length: 628 1652260156263 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/devices/invoke_command 200 1652260156263 Hawk DEBUG (Response) /account/devices/invoke_command: code: 200 - Status text: OK 1652260156263 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -263 1652260156263 FirefoxAccounts ERROR Sending was only partially successful: {"enqueued":true,"notified":false,"notifyError":"noCallback"} 1652260156263 FirefoxAccounts INFO Payload sent to device aab49c5ed25f534e3ac7f72d373eb9ba. 1652260156264 Sync.Telemetry DEBUG recording event: {"object":"command-sent","method":"open-uri","value":"8458dd71d26f3e4d7459e280d1daec613cc99a766e8fcaa59cfa441d515a1072","extra":{"flowID":"6907319e-b139-4d6b-aafc-d0acbd7bf4db","streamID":"857419c1-9576-42c0-b6d0-df68bbb8dab8"}} /code

Please tell me what is the red field error saying...

I can't remember creating firfox sync on another email thet, that one in image I send with this message.

Perhaps You can tell me what email adress I forgeted or it is bug or something ?

I have a new laptop and I go to log into my Firefox account in order to sync and the following happens:

1. Login screen pops up and I enter my primary email address and click Next 2. Asks for my password, so I enter my password and the screen changes. 3. Says an email has been sent to your email address with authentication code - PROBLEM: should be using the authenticator app. 4. I get an email and it says I have to authorize on my authenticator app so I try that but says code invalid. 5. I go into my account on my old laptop and remove 2-step authentication and try again. 6. On my new laptop, I try logging in again and it sends me the email with a code. 7. Enter the code and says invalid password and shows an old email address that has not been used for a few years. The email address does not appear in my Firefox account. My primary and backup email addresses use my current email addresses. 8. Unable to get it to authenticate using the right email address after it accepts my proper email and password.

Yes, password I use initially is correct as I can log in using it on my old laptop.

HELP!

I have lost access to my Firefox account to get back on Facebook and my email address. Can you help me out to get back on my Firefox via my desktop Firefox app, please.

Hello,

My name is Cezar Dobre and I have a problem with my account: - after I have reinstalled my operating system, I tried to recover my old data - I lost my recovery key so I have reset my password - I didn't know that if I do so, my data will disappear - meanwhile I have also found my previous recovery key

How can I get my old data back? Please help!!

Thank you!

Dear Firefox,

I have FINALLY given up on your sync feature as it keeps adding deleted bookmarks and folders. It is so bad that all the duplication of bookmarks and folders are so random that can mount to thousands and thousands or copies.

I have UN-SYNC all my devices as this cannot go on as I have followed your instructions to the T.

Just that you know.