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no trace of logins.json on update

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've… (read more)

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've found the advice about copying key4.db & logins.json from the Old Firefox data folder that has appeared on my desktop. The problem is I can see key4.db but there is no trace of logins.json. I have show hidden files enabled. Have tried searching the folder and still got no trace. NB there was also no logins.json in new profile folder until I created an account for this support posting, although I realise it may not create until a log on is saved.

The issue is the missing passwords are computer generated and only saved in my firefox browser, and there were definitely some saved with usernames etc.

I noticed a comment that logons.json is a text document. I only have 4 of those - AlternateServices, pkcs11, SecurityPreloadState & SiteSecurityService State. I assume none of these could be logins under a different name?

Asked by krffji 1 week ago

Last reply by mr.speedlight 14 hours ago

Remove email from account

I have an email which is associated with my firefox account, but I cant make a new account with the same email. Is it possible to remove that email from my account so I c… (read more)

I have an email which is associated with my firefox account, but I cant make a new account with the same email.

Is it possible to remove that email from my account so I can make a new one?

Asked by acct4vpn 1 day ago

Last reply by cor-el 17 hours ago

deletion of firefox account with the email address d2onovangregg@yahoo.com needed as i have no longer got access to it

GOOD DAY FIREFOX OR MOZILLA SUPPORT I WOULD LIKE YOU.S TO DELETE MY FIREFOX ACCOUNT WITH THE EMAIL ACCOUNT d2onovangeregg@yahoo.com as i have no longer got access to it … (read more)

GOOD DAY FIREFOX OR MOZILLA SUPPORT I WOULD LIKE YOU.S TO DELETE MY FIREFOX ACCOUNT WITH THE EMAIL ACCOUNT d2onovangeregg@yahoo.com as i have no longer got access to it

Asked by donovangregg 23 hours ago

Migrating normal Firefox profiles to Firefox ESR ones

We have around 1000 Firefox installations on our government organization, all installed via the Firefox MSI installer. Unfortunately, we came late to realize that the Fir… (read more)

We have around 1000 Firefox installations on our government organization, all installed via the Firefox MSI installer. Unfortunately, we came late to realize that the Firefox ESR would be a much more suitable product, compared to the normal Firefox branch.

Now, some years ago we would simply mass uninstall the normal Firefox and mass install the (latest) ESR version and all would be well. Problem is that we have to keep existing profiles (including passwords/bookmarks etc), something that is not supported in the latest Firefox builds.

Can anyone offer some advice/"hacks" to accomplish this? Note that whatever we'll do, we'll have to do it automatically, we lack the man-power to do this manually on a system by system basis...

Thanks in advance for any information provided.

Asked by Michail Pappas 1 day ago

Firefox constantly crashing when setup to update via GPO

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO. Firefox is now crashing on multiple Computers, I think they might … (read more)

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO.

Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO.

Any help please , crash report attached


https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

Asked by rwaldron1 1 day ago

Last reply by FredMcD 1 day ago

  • Solved

Constant Crashing on Mac OS – Little hope for solution

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I … (read more)

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Asked by stephenp1394 3 weeks ago

Answered by cor-el 3 weeks ago

PNC Virtual Wallet won't allow log in from Firefox browser

My PNC virtual wallet account will not allow secure log in from Firefox browser. PNC customer support stated this has happened to many customers using Firefox recently. … (read more)

My PNC virtual wallet account will not allow secure log in from Firefox browser. PNC customer support stated this has happened to many customers using Firefox recently. I've contacted PNC Virtual wallet support and this information will be forwarded to their IT support team. Someone from their team is to contact me within 72 hours. I recently updated to Firefox/Mozilla version 93.0. But this was occurring prior to the update. Can you please help fix Firefox with it's better security features so I can use Firefox browser instead of Microsoft Edge?

Asked by kmhometowngirl 2 days ago

Last reply by FredMcD 1 day ago

Media Key functionality intermittent

Periodically Firefox will stop accepting media key input from my keyboard, the media keys continue to function for Chrome (neither are open at the same time, when functio… (read more)

Periodically Firefox will stop accepting media key input from my keyboard, the media keys continue to function for Chrome (neither are open at the same time, when functionality fails in Firefox, I open chrome to test if the keys are working) media.hardwaremediakeys.enabled is set to true, have swapped it to false and back, restarted, double and triple checked the physical media keys. Sometimes Firefox will just accept the media key input, and sometimes it won't

Asked by takashi1532 2 months ago

Last reply by soapmuncher 2 days ago

403 error on xero.com login service

I and some colleagues using firefox get a 403 error when switching to xero.com authorization services. go.xero.com my.xero.com login.xero.com/identity/user/login … (read more)

I and some colleagues using firefox get a 403 error when switching to xero.com authorization services.

1) There is no error in other browsers and with postman. 2) On all versions of firefox, error 403. 3) When installing a clean isolated system on a virtual box - error 403. 4) The error occurs on any connected network. 5) WireShark showed packet loss: (on screenshot).

Technical features: 1) Windows XP (x32),Wwindows 10 (x64) 2) Firefox versions: 52.0-92.0 (latest)

P.S. Xero recommends that you contact you directly for assistance. Because not all users get this error under firefox.

Asked by lyama961 1 month ago

Last reply by lyama961 3 days ago

Trying to open Firefox results in a blank window quickly opening and reclosing.

I just installed the Firefox browser using the installer on the official website. When I attempt to open Firefox, even as administrator, the window either quickly opens a… (read more)

I just installed the Firefox browser using the installer on the official website. When I attempt to open Firefox, even as administrator, the window either quickly opens and closes or doesn't open at all. I have no clue what is happening.

Asked by grayhoang 6 days ago

Last reply by FredMcD 3 days ago

Firefox unable to detect malicious websites

Firefox is unable to warn me of malicious websites like: https:// financeonline. to/in-en-azim-hashim-premji-loop/ ?header=logo&sxid=a3k8k1w6z21u&ttorigin=a3k8k1w… (read more)

Firefox is unable to warn me of malicious websites like: https:// financeonline. to/in-en-azim-hashim-premji-loop/ ?header=logo&sxid=a3k8k1w6z21u&ttorigin=a3k8k1w6z21u&fbclid=IwAR2Dg3DQ5KSRRxmq3kQS46qbtIC15_m_8lVXNP2Pbjtnxy47QI1EC8vOOzA

Whereas MS Edge Defender Screen did a wonderful job, and also Norton safe web did well in this regard.

Asked by Hellfire 3 days ago

Last reply by jscher2000 3 days ago

how do i get rid of the clicktripz.com window?

There is a clicktripz.com window that has started opening whenever Firefox is started. It is not a tab, it is a pop-behind window which is now popping in front. … (read more)

There is a clicktripz.com window that has started opening whenever Firefox is started. It is not a tab, it is a pop-behind window which is now popping in front.

Asked by Tommyboy 3 days ago

Last reply by jscher2000 3 days ago

Firefox doesn't remember username, but remembers password

On this site: https://www.orange.pl/twojekonto/zaloguj I can't force firefox to remember username (no problem with remembering password on next step). In older Firefox wi… (read more)

On this site: https://www.orange.pl/twojekonto/zaloguj I can't force firefox to remember username (no problem with remembering password on next step). In older Firefox without WebEx there was addon which allowed to manipulate forms to prepare proper autocompletion data. This addon is not supported with WebEx anymore due to lack of proper functions. Instead Firefox Dev Team claims that mechanism built in current Firefox is enough for such tasks and mentioned addons are not needed. Seems it is wrong thinking.

I tried different approaches to save username for mentioned site but without success.

Asked by zygdresze1 4 days ago

I forgot the main email address form my old Firefox account

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now. I've used… (read more)

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now.

I've used Firefox for many years back in the day, but I can't log in my old account because it seems my old email has been replaced by another one, and my email is now the secondary email for that account.

So every time I try to log in, I just get a message "needs main email address", which I, unfortunately, don't remember. I tried all addresses I have, but none of them worked.

I need help to either get access to my old account or at least delete it.

Any help would be much appreciated.

I can share the email address I'm speaking of upon request.

Asked by Wagnelles 4 days ago

Last reply by cor-el 4 days ago

Slow Firefox

System: MSI B640 Tomahawk. I5 10600KU 32GB RAM Video: MSI 3070 X3 System Drive: 250GB fast Samsung SSD, with 50% free. System OS: W10Pro_x64 21H1, Defender, no Firewall,… (read more)

System: MSI B640 Tomahawk. I5 10600KU 32GB RAM

Video: MSI 3070 X3

System Drive: 250GB fast Samsung SSD, with 50% free.

System OS: W10Pro_x64 21H1, Defender, no Firewall, no extra AV. Firefox_93.0_x64

Network: TYPE: Dedicated FIBER LAN Provider: Telenet Account Type: FIBER_200 Plus +


Addons: Adblock + µblock FBPurity Block Sender New Tab Override Cookie Manager and Cookie quick Manager Auto-High-Quality for youtube Ant Downloader Video Downloadhelper Cute Save Button WebP Image Converter Translate Web Page

Additional Information: Open Pinned Tabs: In between 25 and 60, depending on my current activities.

Tried: Disabling each add-on until all were off. Safe Start. Nothing helps.

Understandings: 1) No browser is made to run up to 60 open tabs (possibly even more)!!! 2) I run a "plethora" (compared to most users) if add-ons; these also bring the use speed down. 3) Resource used: 2GB (with "mere 30 pages" open.

BUT: DESPITE that: I ALSO understand that, considering my system and Network Type, it should not even be problematic with 200 pages open at once. 2GB over 32GB of RAM? Not the slightest issue (and it often runs at 4GB RAM in use). My CPU never runs half high, even when I have like 60 pages open: Should not be an issue then either. My Video Card has plenty resource over as well when at highest for me usage." Again, it should be no issue. My Fiber Netware? Telenet BVBA, Mechelen Test results: Ping: 5ms Jitter: 2ms Download: 904.2 Mbps Upload: 038.3 Mbps Not the best, not the worst, but for simple browsing, more than, I would assume, plenty.

So, what gives, what is the issue? No extreme strain on the system, no background high-resource issues, sure: one or two add-ons in Firefox but these as well do not strain my system, no AV issues, no Firewall issues (I turned that off, I fail to get the need for one as a house-dog-tree user), yet slow performance. Also, while 30'ish tabs running, 2GB used of RAM? My my, what the hell do they do as Site Admins to have these amounts (and NO, I do not do porn, thank you.  :P I am well aware of other people having insane issues surfing porn, as I helped many of these folks)? Sure, Deviant is a larger one that is open, being a graphical site, but like Quora, FB, Hot- and G-Mail and similar, these ain't, so to get a 2GB usage is weird, I would assume. I said, assume: yes, I am not specifically an internet know-all, I know of networking as a former NOVEL Netware Supervisor under UNIX (also Spupervisor), but Networking in a company is not the same as internet.

So, what is going on, why is my browser so slow? Having turned of all and 1 page open it's lightning fast, but now ... So, it is the open tabs, and the add-ons, though when turned off, I see no real difference. Brings it to tabs. How come, it is this "heavy", even for my system, please?

Thank you. Xog.

Asked by Xogroroth 1 week ago

Last reply by FredMcD 4 days ago

ive just lost all my tabs and settings repeatedly

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from histo… (read more)

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from history as every time i open firefox, a second window opens and then keep cycling thru all the pasty websites i have visited and i cant stop it

Asked by Kevin Borg 2 weeks ago

Last reply by cor-el 4 days ago

How can I get the .cer-File for my secunet Konnektor?

I need to download a certificate from a device in my networt called secunet Konnektor https://www.secunet.com/loesungen/einboxkonnektor on the manual it's written how to… (read more)

I need to download a certificate from a device in my networt called secunet Konnektor

https://www.secunet.com/loesungen/einboxkonnektor

on the manual it's written how to do it.

https://www.secunet.com/loesungen/einboxkonnektor#c1607

I suggest to find a manual somewhere in the first link or in google:

chapter 7.4.3

go to chrome (same with edge)

click on the lock on the left hand side of the link https://XXX.XXX.XXX.XXX:8500/management

somehow click on the button where you can open a small windows called "certificate".

The "General" tab shows informations about the certificate.

Click on the tab "Details" and click on "Copy file".

The certificate-assitent opens and after clicking on next, you choose DER-coded-binary X.509 (.CER)

Save the file somewhere where you can find it.

I can't do this on firefox

On firefox I can find a lock on the left hand side of the link https://XXX.XXX.XXX.XXX:8500/management

when i click on it and then on something else, i can then click on more informations.

a windows opens called "page informations"

under "security" i click on "view certificates" and a new tabs opens called "certificate for konnektor".

but there is no possibilty to download a cer-file. only a pem file and it doesn't really help me.

Asked by hahufomi 1 month ago

Last reply by hahufomi 6 days ago

93.0 update certain websites not working correctly

I have noticed a couple of websites I use for work not working correctly after update. I have tried on other browsers such as chrome and they work correctly. One site www… (read more)

I have noticed a couple of websites I use for work not working correctly after update. I have tried on other browsers such as chrome and they work correctly. One site www.prideprovider.com will no longer allow me to hit the submit button after my information is entered. It worked before the update, but not after. I went through and deleted all history and cookies related to prideprovider and it still doesn't work. Any idea's of what might be going on?

Thanks,

Matt

Asked by mfergusonamc 1 week ago

Last reply by cor-el 6 days ago