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Firefox auto-resetting Passwords, Logins, and history

This has happened now on two different machines, with two different accounts that have had no carryover between them. Every few months, for no reason at all, firefox will… (read more)

This has happened now on two different machines, with two different accounts that have had no carryover between them.

Every few months, for no reason at all, firefox will just "forget" every login. It will forget all page history. It will remember what add-ons are present and will keep the bookmarks, but everything else? Gone.

It is incredibly frustrating and this current account (my father's) is only a month or two old, having set it up on his new computer.

Yes, it does happen in safe mode, and no, factory resetting Firefox is the exact opposite of what we want to happen.

Asked by jollygreenj1 6 days ago

Last reply by jollygreenj1 6 days ago

Widevine and OpenH264 not installing

I have been trying for a long time to get firefox to install either of the two add ons (preferably both), Widevine and OpenH264 but have gotten no result. I have tried ju… (read more)

I have been trying for a long time to get firefox to install either of the two add ons (preferably both), Widevine and OpenH264 but have gotten no result. I have tried just about every solution I have seen online. I have re-installed, tried manual install, using about:config, clearing the HOSTS file, etc. Please tell me there is some way to force these to install. It is driving me mad.

Asked by Crayak 6 days ago

Last reply by Crayak 6 days ago

uBlock prevented loading of some images

I have been having a problem that started a few weeks back. On some websites I could not load some images. Spent a good deal of time trying to fix the issue but to no ava… (read more)

I have been having a problem that started a few weeks back. On some websites I could not load some images. Spent a good deal of time trying to fix the issue but to no avail. Tried most everything suggested. Finally disabled uBlock and all works fine now. I thought starting in the safe mode would disable uBlock but apparently it did not. When I disabled it manually it worked. Now I need to find a replacement ad blocker.

Asked by tom3holer 6 days ago

Last reply by tom3holer 6 days ago

Netflix don't work after update, but with new FF-profile it does

Ok, so I just discovered that my netflix isnt working right since the latest firefox update. When I say it isnt working, I mean there are no preview videos if you hoover … (read more)

Ok, so I just discovered that my netflix isnt working right since the latest firefox update. When I say it isnt working, I mean there are no preview videos if you hoover your cursor over a watchable object, and if you actually click to play something it goes to the selected show and display a red rotating everlasting "loading"-ring, without any percentage and there never are any error codes.

I figured I would try a rollback and did so, only to learn about new firefox profiles. I lost all my addons and settings etc, but netflix worked. Went back to the newest version and my old profile, created a new profile - netflix works.

Why not just create a new profile? Well I have many years of addons and preference-changes that would be lost, and frankly its a bloody drag to deal with something like that.

Is there any way to try to pinpoint the problem here? Ive tried all the googleable stuff, made sure DRM content settings are active etc. etc. Nothing really changed from my side except the new update.

Asked by dontopenthat 6 days ago

Last reply by dontopenthat 6 days ago

Loss of account information

Hello . Recently, I had a lot of problems with Mozilla due to a virus on my system, one of which was leaving my account for no reason. I was scared that my account would … (read more)

Hello . Recently, I had a lot of problems with Mozilla due to a virus on my system, one of which was leaving my account for no reason. I was scared that my account would be changed because I thought it might have been hacked. Now I have reinstalled my video and my account is not connected at all and my devices that were connected to my account are not displayed. Please help, I need my users and passwords because I made most of the complex passwords with Mozilla.

Asked by Samirad 5 days ago

Last reply by Samirad 5 days ago

Favicon is incorrect, how to edit?

Hello, thanks for helping! Win10 Firefox 76.0.1 When I create a bookmark for a particular site by drag-dropping onto Bookmark Toolbar, it's incorrectly using the favicon… (read more)

Hello, thanks for helping! Win10 Firefox 76.0.1

When I create a bookmark for a particular site by drag-dropping onto Bookmark Toolbar, it's incorrectly using the favicon for Google Calendar. The page has nothing to do with google and in the page source, it's pointing to the correct page favicons (i edited to --- for privacy)

<link href='https://---.png' rel='icon' sizes='32x32' type='image/png'> <link href='https://---.png' rel='icon' sizes='16x16' type='image/png'>

Why would this be happening? And how can I easily edit the favicon? Would it be a good Firefox feature request to be able to choose the favicon in Bookmark properties?

Asked by TacosPorfa 6 days ago

Last reply by TacosPorfa 5 days ago

Cannot log in to Faxcebook with Firefox 76 or with Edge

I have my emails on Outlook with a button to log on to Facebook. When I press the button I get a message saying that something went wrong with redirect, it may be that yo… (read more)

I have my emails on Outlook with a button to log on to Facebook. When I press the button I get a message saying that something went wrong with redirect, it may be that you have disabled cookies. (Logging in with Firefox) When I try to login with Edge, I just get locked into a continuous loop. I have read a lot about this over the last month, but anything I try doesn't make any difference, plus I don't understand many of the tech terms. I have been using computers for over 30 years, but my knowledge is restricted to my own limited areas of interest. Any help would be appreciated. Chris

Asked by chris227 6 days ago

Last reply by chris227 5 days ago

Non-playing videos

Last week I had a problem with a Windows update and had to initiate a System Restore in order to get Windows back up and running. Everything seems fine now except for the… (read more)

Last week I had a problem with a Windows update and had to initiate a System Restore in order to get Windows back up and running. Everything seems fine now except for the fact that videos will no longer play. I have looked online and found various suggestions, none of which work. The videos work with Google Chrome, so the problem seems to be localised to Firefox. I am using Windows 10, and when I checked it said that I am using the latest version of Firefox.

Asked by nigerichardson 5 days ago

Last reply by nigerichardson 5 days ago

Gaming payment

I have always been able to buy coins for my gaming, but recently my credit cards are being denied for some reason. Is there a page to go to enable a disabled feature to f… (read more)

I have always been able to buy coins for my gaming, but recently my credit cards are being denied for some reason. Is there a page to go to enable a disabled feature to fix my problem? Thank you for your help  :)

Asked by deedeemcdd 6 days ago

Last reply by deedeemcdd 5 days ago

After update to Win10 1909 (from 1803) takes 100% CPU to load pages

Hi, I've update finally my Win10, with the same latest FF version 76.0.1, I started to have problems. CPU goes often to 100% when I load pages, I can't see nothing for so… (read more)

Hi, I've update finally my Win10, with the same latest FF version 76.0.1, I started to have problems. CPU goes often to 100% when I load pages, I can't see nothing for some minutes.. I need to wait, than it goes down to normal values.

Asked by barabba.furlan 5 days ago

Last reply by barabba.furlan 4 days ago

Need Firefox/Moz://a assistance to correct email address spelling

My hard drive is crashing. I switched to my admin user in a quick clean up effort, yet when I opened Firefox, it does not have me logged in. No problem... or so I though… (read more)

My hard drive is crashing. I switched to my admin user in a quick clean up effort, yet when I opened Firefox, it does not have me logged in. No problem... or so I thought. My password did not work. Though I did not want to reset everything, it was in moving to that option I realized my email address is misspelled. It has one letter in it that is wrong. I believe I have a second email address in the system, yet without being able to log-in, I am stuck. I cannot find a way to submit a ticket for help as with other sites. Does anyone have the answer?

Asked by GwenC 4 days ago

Last reply by GwenC 4 days ago

Firefox crashes. What's wrong with installation?

https://crash-stats.mozilla.org/report/index/bp-fe099922-cb44-4a2a-a401-d01630200519 The firefox crashes occasionally. So I am not able to reproduce the problem as I will… (read more)

https://crash-stats.mozilla.org/report/index/bp-fe099922-cb44-4a2a-a401-d01630200519

The firefox crashes occasionally. So I am not able to reproduce the problem as I will. Could anyone tell me the reason why my Firefox crashes as shown by the crash report?

Asked by jiangbei.wei 5 days ago

Last reply by jiangbei.wei 4 days ago

How to change the content type of Visio .vsdx

I need to download a Visio file with the file extension .vsdx from a program online where I must save the file to my computer. However, Firefox automatically labels the c… (read more)

I need to download a Visio file with the file extension .vsdx from a program online where I must save the file to my computer. However, Firefox automatically labels the content type as a Firefox document, and adds htm at the end of the file. It does not matter if I change the document type to Visio, this continues to happen. It will even save the file as Firefox document, .vsdx.htm. Yes, I have checked my program defaults.

I really just need someone to help me change the code to make Firefox recognize that .vsdx is a forking Visio Drawing file, and not a Firefox document.

Thank you in advance.

-PHP

Asked by Paula Hardilek 4 days ago

Last reply by Paula Hardilek 3 days ago

Bookmark Menu Icon (Star over tray) doesn't shoe bookmarks folders as before

Before downloading/reloading Firefox on my computer last night, a left click on the Bookmark Menu icon (star within a tray; moved into header space from "Customize screen… (read more)

Before downloading/reloading Firefox on my computer last night, a left click on the Bookmark Menu icon (star within a tray; moved into header space from "Customize screen) would yield a listing of my bookmark folders along with bookmarks not placed in folders. Now, to get to the same place, I have to click the icon, then click Other Bookmarks. I had this issue some time ago, and recall the solution was rather simple....something like placing the "Other Bookmarks" in another location, but I can't recall the process....help!

Asked by mschmehl 3 days ago

Last reply by mschmehl 3 days ago

A website wont open completly on Firefox Web but works correctly on mobile

Hi! im moving to firefrox from chrome and im really happy with it but the main trouble i have is that i work with one page in particular in wich i must load documentation… (read more)

Hi! im moving to firefrox from chrome and im really happy with it but the main trouble i have is that i work with one page in particular in wich i must load documentation, to make it i must click and then a pop up should appear (Is in the pop-up where i drag the documents and load them into the page). I've tried it with the latest firefox on Windows 10, a previous version of firefox on Windows 7, on ubuntu, with and without Add-ons and that page in particular wont let the pop-up appear. BUT! if i try it with my phone (with iOS) works completly fine. This thing is driving me crazy, for real. I dont understand why the pop-up wont appear on web but yes on mobile... PLEASE HELP! (Also, i gave the page the permissions to enable pop-ups and re-installed Adobe)

Asked by ikifaR- 4 days ago

Last reply by ikifaR- 3 days ago

Maximized windows slightly too large in dual monitor setup

I use my monitors in a vertical set up, one on top of the other. When I have a firefox window maximized on the bottom screen, the top of the window extends too far and e… (read more)

I use my monitors in a vertical set up, one on top of the other. When I have a firefox window maximized on the bottom screen, the top of the window extends too far and ends up covering the top screen by 8 pixels. I've tried renaming xulstore.json, and while that does work, it ends up being too large again by the end of the session. I'm not sure what else I can do. Thanks in advance!

Asked by g00gly0eyes 5 days ago

Last reply by g00gly0eyes 3 days ago

change solid colors on custom theme search and address bar to white

i had 2 versions of firefox on my desktop, so i deleted the older version....wrong. it was the one that had all of my bookmarks, themes, and plugins, so i had to start a… (read more)

i had 2 versions of firefox on my desktop, so i deleted the older version....wrong. it was the one that had all of my bookmarks, themes, and plugins, so i had to start all over. i got most of them back on but now when i get to my browser with my customized theme, the whole top is solid even though the screenshot of the theme i downloaded shows the address space and search space to be white. the tabs lines are also hard to see. if i remember right from quite a while ago, i had to change something in about:config to get the address bar and search bar to be white and for the tabs to be a different color than the rest of the toolbar. i'm using 76.0.1 (64 bit). see screenshot below

Asked by rranger9 3 days ago

Last reply by rranger9 3 days ago

Firefox Send Issues

I have been using Firefox Send for several months now with no problems. However, at the moment, I upload my documents, copy the link and send my email & link as alwa… (read more)

I have been using Firefox Send for several months now with no problems. However, at the moment, I upload my documents, copy the link and send my email & link as always and everything seems like usual. But when the link is clicked on by the recipient, the documents are not there and only a blank white rectangle appears on the screen within the Firefox tab. Please see the uploaded image.

I am running Windows 10 and Avast security software (nothing has changed). I tried refreshing Firefox, then uninstalling & reinstalling it, then created a new user account, all to no avail. I have a feeling it's a settings issue on my PC (I had some extra users on my system recently), but I don't know where to start looking or how to analyze the options.

I would appreciate any ideas or suggestions as to how to make Firefox Send work again!

Thank you for your help!

Kim

Asked by kimberley.bradley 3 days ago

Last reply by kimberley.bradley 3 days ago

Auto-update consequences: Unwanted (regional) search engines, despite having en-US set as my locale, and partially reset browser settings

Hello everyone, Today my Windows 10 and Firefox browser have automatically updated themselves, which is totally fine, however, to my shock, when I started the browser, I … (read more)

Hello everyone,

Today my Windows 10 and Firefox browser have automatically updated themselves, which is totally fine, however, to my shock, when I started the browser, I found out that my default search engine was replaced by "Yandex", as well as "eBay" was added to the list of search engines, and I always had only Google (default), Bing and DuckDuckGo. I did not consent to this, nor I was warned that was going to happen. It's important to note that while I'm currently residing in Russia and therefore have a Russian IP address, all my programs, my OS and Firefox were set to use English as the default and only language, and I had everything pointing to United States as my only choice of region/location/language in the Windows regional settings. Also, further digging reveled that these were not the only settings that were reset. Among them were ALL privacy settings, toolbar & UI customizations, and Pocket has raised from the dead, despite being completely switched off with about:config settings. And I am yet to discover how many other about:config settings were reset as well. The history, downloads and bookmarks all seem to be unaffected and in place and order.

I know what the first reply is going to be: "You've got a virus, bud", but before anyone jumps to a conclusion that I've indeed got a virus/malware/whatever, absolutely the same thing has happened on my Linux install as well. No, it isn't a virus, at least on my end. It appears that Mozilla is the one engaging in such behavior. How else would you explain that both installs, one of which came from the official Mozilla's FTP, and the other one is from the official Arch repos, are both poisoned by this?! And guess what, I tried to replicate this in a virtual machine — absolutely the same result! All of the regional settings and the guest OS are set to English (United States), but I still get what I now call a "regional inconvenience and overall experience downgrade pack".

I'd really like to hear an explanation as to why this happens and possibly have a responsible person's attention to the matter, or at least be able to file a bug report (if it is a bug, which I doubt it is — take a look at the paragraph above). But regardless of that I believe that such behavior on Mozilla's end is intolerable, infuriating and disrespectful to both users' settings and the users themselves, which is not how I remember Mozilla, when I started using Firefox (that was around when 1.5 came out).

Now, a message to Mozilla: If this continues, and if this is how Mozilla envisioned the future of Firefox, I'm afraid it's time for us to part ways and either use a fork that doesn't do this, or join the evil forces of IE6 2.0... whoops, I meant Chromium/Blink.

You were indeed fighting for our freedoms back in the day, but apparently you are now fighting only for your monetary gains by pre-installing such regional inconvenience and overall experience downgrade packs. If I have an English (US) OS, but live in another country, I still want to have the same experience as English (US) users who are in the US. I don't need such "convenience". You need to understand something: nobody does! If they do have an urge to use a vanda...-"regionalized" browser; they'd download an appropriate version and happily use it with their favorite search engine! Whereas me, and people like me can't, because you are forcing the same experience onto us. I've spent 15 years with Firefox and I wouldn't want to abandon using this amazing browser, but please, change your ways and consider your partnerships. Otherwise I want to do nothing with a browser that respects neither my settings, nor me.

Asked by p0sixkillah 5 days ago

Last reply by p0sixkillah 3 days ago