Firefox Support Forum

I often see a Shortcut on my New Tab that I have never gone to, which says "sponsored" on it. I do not want these ads. I have looked up the answer: https://support.mozilla.org/en-US/kb/sponsor-privacy?as=u&utm_source=inproduct I can manually delete a sponsored shortcut once, but this does not stop them from coming onto future New Tabs. My problem is, the long-term answer simply does not work. Settings -> Home -> Firefox Home Content simply does not contain a section that says "Sponsored shortcuts" and therefore this solution is not accessable. I am on Version 120 as suggested. What is going wrong? How do I prevent these ads from appearing on the New Tab page?

I have been unable to send or receive emails for the past week when I try to send a message I get this message come up .... .. Sending message failed.... The message could not be sent because the connection to outgoing server SMTP smtp.gmail.com timed out try again..... I dont know why this has happened and I cannot fix it???

Firefox browser is not responding. I cannot click the menu as suggested because when I do the whole page crashes. How do I fix this "firefox not responding" issue?

I can't get rid of a solid green screen when playing back internet video, on You Tube for example. The problem only started recently - it was fine before that. I have always used Firefox as my default browser.

When I try to use youtube.com on Firefox I have problems with the page loading correctly. The sidebar menu doesn't populate leaving only a white space where all the options should be. When I click on a video a red progress bar will fill about 75% of the way and then just hang and the video will never load.

I have tried clearing my cache and cookies, deleting all data, refreshing my browser at least 5 times and ran under troubleshooting (safe) mode but the same issue persists.

This does NOT happen under Edge at all, only with Firefox.

Why is when I leave multiple windows open with multiple open in the windows, the next I go to look for the window it's closed. Sometimes it happens when Windows updates, sometimes it doesn't.

Why I'm asking this question here is ridiculous! I never get an answer. Anybody else had a issue with this? Is there a Browser that doesn't do this, I'm fed with FireFox!!

Mozilla is crashing since last 3 days and it is often

Please do the needful urgently.

Submitted Crash Reports Report ID Date Submitted bp-51f75a07-5dab-464b-a880-8af320231126 26-11-2023, 16:16 View bp-fd13d783-6248-4baf-82d9-682d80231128 28-11-2023, 13:35 View

I would like to know how I can middle click with my scroll wheel to open a bookmark in a new tab, but not be dumped straight into that new tab. I like opening multiple tabs at once before going into them.

Thanks guys for screwing up my day with your latest update. I used to be able to download a .pdf and opening it in my ,pdf reader. I NEED to do this for tax reconciliation purposes. Now your crappy program has decided to open .pdfs in itself and I cant get a downloaded copy any more. What the hell was the programmer thinking? Yes I have gone to Applications and checked that it is set to my .pdf reader. Please fix this before I get fined by the tax office.

So my firefox recently started freezing while watching live streams on both youtube and kick. It'll freeze and buffer forever until I either refresh (kick) or hit the grey "live" button on youtube and the whole freezing thing repeats again after 2 minutes. Add-ons and internet speeds attached

How do I paste in the game forge of empires thread windows with my mouse and without clipboard keyboard options in firefox, it will only allow me to use clipboard control V for keyboard not my mouse, using my mouse to select all, copy, it's fine, cannot use paste with mouse, only in browser search bar, i do a lot of pasteing or i would not ask, it works with a diff browser, Firefox is the best for gameing,

Every time I enter a new password at https://secure.newegg.com/identity/signin, I click on Save but the browser does not save it! When I try to log in, Firefox always inserts the previous password that was saved. I have Reset the password twice on the website and have mentioned it to Newegg at least twice now and so far, I have not been able to resolve this problem.

This only occurs with the Newegg website. Why is this?

This is occurring on a computer running Windows 10 Pro version 22H2, Build 19045.3693

I request that this be resolved soon.

Thanks,

Wayne Carpenter

Fix the problem ! If I set up a set of bookmarks and web sites to be opened on startup of Firefox, then use them and save that list forever until I change it.

That is how you product worked until this week. Now, it sucks. And why does the header say that my options are controlled by my organization ? This is my private computer, belongs to me, not any organization !