Firefox Support Forum

Hello, I'm on Ubuntu 22.04 and have the Firefox (107.0 64bit) installed as a snap.

The drag and selecting text and even dragging objects on any websites doesn't work.

• I select text on the website by pressing down and starting to drag the text doesn't select when I leave the hold the entire block gets highlighted
• I use Excalidraw, the pencil tool drag and any object size change while drag doesn't work
• Desmos I can't drag the points on the graph
• The pointer just disappears on videos (not just YouTube) and isn't visible until I pause the video

I was able to use the media buttons on Ubuntu 22.04, until I re-installed Ubuntu on a new drive.

After the re-install, when playing media on Firefox (like on youtube), the pause button on my keyboard does not work, and GNOME notifications does not show the video that is playing (it used to).

Other apps work fine (such as vlc media player), and I cannot figure out why it suddenly stopped working.

Thanks!

Version 105 did not install and get my accounts and passwords from the previous version? This is not a good update! And your help does not HELP!

Why did the Ubuntu update delete all of Firefox (I will also ask on Ubuntu forum)?

The Subject says it. I have this line "Your browser is being managed by your organization." in Config under Sync. I am a private user so there is no organization. I want to get rid of this.

I'm trying to troubleshoot why Google Chat will not sound an audible alert while Google Mail does. I can't find any settings that would affect this so naturally I suspect this organization line.

I'm using the Mozilla .deb and not the Ubuntu snap.

Thanks, John

Firefox browser crashes whenever uploading or downloading is tried. It seems website independent, and even a trial to start download from an email crashes the browser. Report IDs for some of the submitted crash reports:

bp-14ac8a97-77af-46c6-a59b-4f5c30231220 bp-b73b7d46-fbb3-48b7-8298-358db0231220 bp-fe6b5110-282a-428f-b539-a61780231220 bp-c43a750b-6802-4869-9461-c8e9f0231220 bp-2f901767-5dc1-4858-b182-7583f0231220 bp-d6310f4d-ec03-40c7-bae4-0df550231220 bp-e4816ab9-cc8c-4f63-ad87-26f2d0231220 bp-8abda867-a0ee-48fe-9d1e-9d64b0231220 bp-827ddfcf-4352-4f2c-82c4-7e01c0231220 bp-2c16b203-21ca-42e2-b91c-96bbd0231220 bp-e54bcd31-2532-44a8-845c-5a4120231220 bp-15e37b7e-749a-45f5-a9e0-a7c810231220 bp-7204c927-ec96-4318-a298-c7b1f0231220

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken.

For example, when making a new account, the password manager pops up asking if you want to save the username/password, but if you mouse over to that popup then as soon as you enter it it just disappears. When logging in somewhere, if there are multiple choices for userid (say with different dates) none can be chosen. You mouse down to the popup with the choices and there's a weird stroboscopic action where the popup disappears and is recreated as fast as it can, over and over, and nothing can actually be clicked on. If you type in the userid then try to enter the password the same thing happens. It's not possible to use the password manager anymore, both fields need to be typed in manually.

Another example is the search field. If you type something and there are several options from previous searches, and you try to mouse down to pick one, the popup disappears. If you click the search keyword again it highlights as for replacement, then you have to click it again (removing highlight) and only then can you mouse down and choose a search engine.

etc etc etc! All this stuff worked great until the upgrade happened (in the background) and now many things are a huge pain in the ass. Arrgh!

% uname -a Linux spunky 5.4.0-144-generic #161~18.04.1-Ubuntu SMP Fri Feb 10 15:55:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

I tried disabling all add-ons then restarted but made no difference. Password manager is unusable.

Good afternoon. I just made a clean install of Ubuntu 22.04 in my system. I use Firefox, to navigate, study and download diverse things, including work files. When I tried to download those files in my google drive, it shows me the folder which I will use, everything right, but when I hit "Save", nothing happens. Do you know which is the problem? I can access drive from "files" from Ubuntu without problem, upload and download files... Thanks in advance.

Orlando

When I open Firefox through the GUI nothing happens. It acts as if I never tried to open it.

When I attempt to open it via the CLI I get:

joshua@joshua-Z390-AORUS-PRO-WIFI:~$ firefox /snap/firefox/1443/snap/command-chain/desktop-launch: line 52: /home/joshua/.config/user-dirs.dirs: Permission denied sed: can't read /home/joshua/.config/user-dirs.dirs: Permission denied /snap/firefox/1443/snap/command-chain/desktop-launch: line 261: /home/joshua/.config/user-dirs.dirs: Permission denied cp: cannot open '/home/joshua/.config/user-dirs.locale' for reading: Permission denied /snap/firefox/1443/snap/command-chain/desktop-launch: line 266: /home/joshua/.config/user-dirs.locale: Permission denied Error: cannot open display: :0

For context: Ubuntu: 22.04 LTS

The update that I ran was simply generic system updates through the app store. Notably though it was the snap store not the ubuntu software store. Don't know if that matters.

Any ideas? Thanks a million!

I am using Ubuntu Firefox 110.0 (64-bit) on Ubuntu 22.04 x86_64. I am unable to play contents on Disney+, Amazon Prime Video Netflix and such. I was streaming fine until a few months ago. I have checked my settings and they are all properly set. At the time I am writing this report, the Widevine Content Decryption Module is at Version 4.10.2557.0, updated to its latest release. Obviously DRM content is enabled in settings. Changing the useragent did not solve the problem. I have seen this problem reported before for MacOs users but I could not find anything for linux users. Am I the only one having this problem? I hope someone can help. Thanks

When I want to drag and drop a tab into a folder of the bookmark toolbars, I can't do it for some folders.

Specifically, it doesn't work for folders that are somewhat in the area of the tab preview animation that pops up when I start dragging the tab. So that is not the same folders every time, it depends on the tab location in the tab bar.

I hope that the explanation was clear enough, I did a screen record also, made it available here https://ufile.io/pikit6xo (335 kB).

Do someone had a similar issue and found a solution?

I'm in troubleshooting mode. Firefox 100, just updated, but bug was there before. Ubuntu 20.04 LTS

I follow the instruction in the kb of firefox to reset the download settings. But i keep not being able to download any file from any website. I currently have the version 107 in Ubuntu. This problem occur after the last upgrade. How to fix this? Thank you.

Hello, when I search firefox in Ubuntu snap store I see two firefox: Firefox web browser V 108.0 build2 238.8MB and firefox v 108.0 250.5MB. There are both safe? Which one to install?

Hello Firefox team,

I was experiencing GUI issues using latest Firefox in ubuntu 18. Therefore following some instructions I applied the command: ``` mv .mozilla/firefox/ .mozilla/firefox.bak ``` After that I lost all the bookmarks, passwords and important information

How could I restore that please? I really need the help

Thanks

I saw where this was a problem with Netflix, Amazon Video and other sites with Fire Fox and that one person even used professional version and still had the same problem.

What I cannot see is where he got the video codex that allow Netflix to work on Fire Fox version 88, let alone this newest version that Mozilla has created.

Maximizing and minimizing are still normal, but Firefox windows could not be dragged now.

$ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 22.04.1 LTS Release: 22.04 Codename: jammy

$ firefox --full-version Mozilla Firefox 102.0.1 20220707183149 20220707183149

$ firefox --help Usage: /snap/firefox/1551/usr/lib/firefox/firefox [ options ... ] [URL]

$ which firefox /usr/bin/firefox

Hello, I was trying to fix this issue on my browser but I was not able to do it. The OS is Ubuntu 20.04.3 LTS 64-bit. Currently, I'm using Firefox version 99.0a1 but I had the same issue on version 97. Also, I have this issue on only one of my PCs. As I said in the subject: - The browser freezes the whole PC and I have to force reboot it. (I already disabled the hardware acceleration) - the recent download item open button does not trigger the opening of the folder. - If I try to download a file, the browser ask me where to save it. But if I try to download another one the browser shows me the directory with path /run/usr/1000/... I tried to delete places.sqlite but I received the same result. ... I'm attaching two screenshots also. Thanks a lot!

Hi, I have noticed that when using the latest release of Mozilla Firefox on Windows 10 and Ubuntu 22.04 LTS, when I go to ABCnews.go.com and click into a story, there is an autostarting video. But instead of either waiting until I click on it or autostarting normally, it flashes wildly. I have disabled all extensions and the problem persists. Has anyone else encountered this? And more importantly, does anyone have a fix for this issue?

Bob Reed

From some point on, my Firefox started behaving strangely. When I start up the browser, it opens new window under other opened windows instead of does it above ones. When I try to open new window in an already running browser, it does it properly. In my mind, it's really uncomfortable and unintuitive behavior so it will be good if I can fix this issue and make Firefox starts up normally (on top of other windows) like all other applications in my system. I'm currently running on 64-bit Ubuntu 22.04. Firefox (snap) version 109.0.1.

Thank in advance for any help or advice regarding my problem.