• Archived

Firefox doesn't save all my logins/passwords - How can I manually add a website w-login and password?

Under privacy and security - forms and passwords - I have checked "Ask to save logins and passwords" - Many times - when visiting a new site - the dropdown that asks if I… (read more)

Under privacy and security - forms and passwords - I have checked "Ask to save logins and passwords" - Many times - when visiting a new site - the dropdown that asks if I want to save - does not appear - and/or - the login is there - but the password is not saved. "Password Editor" in add-ons is not compatible with my version of Firefox - Without going crazy - there should be a way - under this setting - "privacy and security" - to Manually add a web-site with login/password. And if not - why not?

Asked by PoconoJohn4106 1 year ago

Last reply by Andrew S Hatton 1 year ago

  • Archived

FireFox opens but does not render the window, it flickers in and out but cannot be seen after a few seconds

When I open Firefox it flickers open and you can partially see some of the browser, once loaded it completely disappears.But is still the in-focus window, I can see the c… (read more)

When I open Firefox it flickers open and you can partially see some of the browser, once loaded it completely disappears.But is still the in-focus window, I can see the cursor flashing in the screen that would normally be on the default FireFox search bar. Even though I cannot see it, I still have an icon in the task tray, If I press F11 to go full screen , the browser opens and is visible and functional. If i leave full screen after that the firefox becomes a low res white screen. See attached images.

- I have tried a full uninstall and deleting program files folder and then re-installing - I have uninstalled and installed Firefox 63 Beta - I have deleted and recreated a new profile - I have renamed the xulstore.json file in the profile and a new one created - I have adjusted the FireFox performance settings to no hardware acceleration - I have tried in private browsing - I have tried opening FireFox in safe mode - same behavior - I have removed and disabled any and all plugins.

Asked by catalyph 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Proxy UserName and Password not saved

Firefox 60.2.0 ESR on Win7 and Win10 - but a lot of versions below had same problem We use a proxy - normally with a .PAC file via System Settings but tested settings wit… (read more)

Firefox 60.2.0 ESR on Win7 and Win10 - but a lot of versions below had same problem

We use a proxy - normally with a .PAC file via System Settings but tested settings within FF with .PAC file or directly entered proxy.

It prompts after every launch of FF for Proxy credentials and NEVER shows the "Would you like Firefox to save this login..."

For any other site it always offers storing the credetials and it works like it should be.

EXCEPT I found one solution: When launching FF Cancel the "Authentication Required" (sometimes 3 to 7 times canceling). Than open any page on the web and authenticate against the proxy - it will show the "Would you like Firefox to save this login..." and it is visible in the password store. Thereafter everything is operational.

Another problem: If you ever click on "Never save" for proxy saving credential this proxy site it NOT added to the Exceptions list and cannot be removed and I did not find any way to solve it except removing the Firefox profile.

Tested with German and English Version Searched for a solution since a year ever and ever again configured dozens of parameters in about:config which I found on the web. Credentials for every other site are always saved.

Users with a old Firefox profiles with saved proxy credential do not have this problem, only new FF profiles - since at least a year possilbly longer.

Asked by KlaBa 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Why did Firefox suddenly stopp launching? (Mac)

System: MacBook Pro (Retina early 2015) @2,7GHz i5 OS: macOS High Sierra 10.13.6 Today after trying to open a random website out of my Mail-App, Firefox did't open. Now, … (read more)

System: MacBook Pro (Retina early 2015) @2,7GHz i5 OS: macOS High Sierra 10.13.6

Today after trying to open a random website out of my Mail-App, Firefox did't open. Now, when launching the Firefox-icon in the dock, it does the little jumping-animation, but after that nothing happens. No error-message either.

Before that, Firefox functioned perfectly. I can't remember installing any updates or changing any preferences today.

I tried reinstalling Firefox (clean reinstall) as described in several other posts. Also tried the suggestions on the Mozilla Support-Page ("Firefox won't start - find solutions"). Opening Firefox in Safe Mode or by holding the option-key also didn't work.

Would really appreciate your help, thanks.

Edit: When moving and launching Firefox from another drive (SD-Card or initial "virtual" Firefox-drive) it somehow workes!

Asked by coffeenator1 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Resetting lost passwords

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Del… (read more)

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Dell), all of my saved logins are removed.

After some checking, I found that the actual logins file had been changed from "logins.json" to "logins.json.corrupt".

Why Firefox is doing this is anybodies guess, but it may have something to do with the actual passwords themselves containing characters that it doesn't like.......

Easy resolution - find the "corrupt" file and rename it!

Using Windows Explorer, you will need to make hidden files visible, then go to (User)>Appdata>Roaming>Mozilla>Firefox>Profiles>(71r822oe.*********), then scrol down to "logins.json.corrupt" - select, rename, "logins.json", agree to the change warning, and exit. All now works as before.

(The bits in brackets will be your own name and registry entry)

Please, Mozilla - can you try and stop this happening in the first place ?

Asked by MichaelM46 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to prevent all bookmarks disappearing and not be retrievable?

Twice in the past couple of months I have lost all my bookmarks. I have tried everything Support suggested. No suggestions have been able to solve this bug. How can this … (read more)

Twice in the past couple of months I have lost all my bookmarks.

I have tried everything Support suggested. No suggestions have been able to solve this bug.

How can this be permanently prevented (other than daily backup)?

On a desktop using Windows 7.

Asked by bulldwang 1 year ago

Last reply by bulldwang 1 year ago

  • Solved
  • Archived

the profile

hello, Hi, My profile: APPDATA \ Mozilla \ Firefox \ Profiles \ it often changes itself and I lose all passwords, registered add-ons. What are the causes Cordially. Berna… (read more)

hello, Hi, My profile: APPDATA \ Mozilla \ Firefox \ Profiles \ it often changes itself and I lose all passwords, registered add-ons. What are the causes Cordially. Bernard

Asked by lacourtoisie 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Problem: Some downloads like Vivaldi 2.1 for Windows released today are stuck at 0 bytes/sec in Firefox 63.0 Stable (October 25, 2018)

Sometimes stopping and then immediately restarting what I'm trying to download in Firefox three or four times gets Firefox to download the file to my OneDrive. But in thi… (read more)

Sometimes stopping and then immediately restarting what I'm trying to download in Firefox three or four times gets Firefox to download the file to my OneDrive. But in this case, it doesn't. I want to overwrite the old Vivaldi 2.0 installer file in my OneDrive programs folder with the new Vivaldi 2.1 installer file (.EXE) in my OneDrive "Programs" folder. I'm glad in addition to Firefox reaching version 63.0 Stable two days ago, Vivaldi has reached version 2.1 today. Firefox 63 Stable has many bugs that are easy to notice and need fixing sooner rather than later in my experiences and opinion.

  • Archived

all my bookmarks have disappeared

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Whe… (read more)

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Where did they go? WHY did they go? I want them back.

Asked by Tirsh 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I cannot install any add ons/extensions, I get a popup asking for permissions and it will not accept a button click. that tab will be frozen.

When I try to install an addon, A popup window appears asking for permission to access to some things on my computer. I cannot click the either the cancel or the allow … (read more)

When I try to install an addon, A popup window appears asking for permission to access to some things on my computer. I cannot click the either the cancel or the allow buttons on the popup window. That tab hangs up until I click on another tab.

Asked by larrymz 1 year ago

Last reply by larrymz 1 year ago

  • Archived

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.'

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.' 'Please close the program'. But the program never o… (read more)

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.' 'Please close the program'. But the program never opens. I just simply close the dialog box.

Asked by Phillipp 1 year ago

Last reply by Phillipp 1 year ago

  • Archived

Firefox updates reset settings

Every time Firefox does an automatic update, it resets all of my options back to its defaults. This includes whether to restore last session as well as themes. How can I … (read more)

Every time Firefox does an automatic update, it resets all of my options back to its defaults. This includes whether to restore last session as well as themes. How can I stop Firefox updates from essentially resetting the browser when it updates?

Asked by fgsfds 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I am losing recent bookmarks

I am losing all of my new bookmarks with no crash. I usually save all of mine to folders on the Bookmarks Toolbar. I lost individual links and sub-folders containing li… (read more)

I am losing all of my new bookmarks with no crash. I usually save all of mine to folders on the Bookmarks Toolbar. I lost individual links and sub-folders containing links under multiple folders on this toolbar. Unfortunately my last manual backup is about a week ago. All of those bookmarks from the backup are still there.

I wish Mozilla would at least create an "automatic" bookmark backup feature if this is going to happen.

Asked by jeffer23 1 year ago

Last reply by jeffer23 1 year ago

  • Archived

Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (read more)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Restore previous session doesn't always work.

When using the "Restore Previous session" Firefox keeps refusing to load one of the tabs I had open last at random. Then when I copy the internet address and close the ta… (read more)

When using the "Restore Previous session" Firefox keeps refusing to load one of the tabs I had open last at random. Then when I copy the internet address and close the tab then use the Paste and go in my address bar, it promptly crashes that tab as well. As you can understand this is extremely annoying, so what's going on here?

Asked by Michael11 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefox won't load a site, ie will.

I am using firefox 60.0 I try to play videos from website https://www.cbs.com/watch/. I get this error message. <<this box will not accept the picture of the error … (read more)

I am using firefox 60.0

I try to play videos from website https://www.cbs.com/watch/.

I get this error message.

<<this box will not accept the picture of the error message>>

But USING IE 11.342 the website works and plays the video.

Got any suggestions on what settings I need to change OR DOES FIREFOX NOT PLAY WELL WITH CBS??????????

tried to upload picture of error message, but website would not complete uploading.

Asked by rbis 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Just upgraded and bookmarks are missing and I've tried alot of fixes without success

When walking through the FF troubleshooting page on missing bookmarks I got to the Library and Restore / Backup Bookmarks and then got the error Unable to Process the Ba… (read more)

When walking through the FF troubleshooting page on missing bookmarks I got to the Library and Restore / Backup Bookmarks and then got the error Unable to Process the Backup File.

Earlier I had tried the Profile change as suggested to "place.sqlite.old and that didn't work.

I did find these files (see screenshot) but I don't know how to use them. Thanks for any help. (I knew I shouldn't have updated!!)

Asked by davidjfay 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Profile lost during update

Initially installed FF version 63 on 10/10/ 2018 and has exceeded my expectations. I launch it today and everything is gone. It looked like a fresh install. I got a mome… (read more)

Initially installed FF version 63 on 10/10/ 2018 and has exceeded my expectations. I launch it today and everything is gone. It looked like a fresh install. I got a momentary notification that Firefox had updated successfully. This issue is similar to https://support.mozilla.org/en-US/questions/1223868. I do have a "Old Firefox Date" folder on my desktop. I added a new Profile and copied the necessary files from the folder on my desktop. Problem is...no bookmarks, favicons, login info, etc. I'm not real happy about this because Firefox has the ability to delete profiles and add new ones without notification and then corrupt or lose all my old info. I can't believe I allowed Firefox to update without notification. First of all, what happened and secondly , how do I get info back that isn't where it's supposed to be?

Asked by cactusdr 1 year ago

Last reply by jscher2000 1 year ago