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  • Archived

Firefox Sync stopped working on one Windows 7 device on Dec. 31, no problems on other devices. Also Firefox does not want to properly close on this device.

Since January 2018, my laptop running Windows 7 (32-bit) has been giving me an error after I close Firefox. I have removed and re-installed Firefox but it still errors. … (read more)

Since January 2018, my laptop running Windows 7 (32-bit) has been giving me an error after I close Firefox. I have removed and re-installed Firefox but it still errors. I just found that it is trying to sync and that the last successful sync was on December 31. If I turn off syncing on this device Firefox closes without any error.

Asked by Ron-B 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox Sync logging out and settings being wiped

I installed Firefox for the new synchronization feature, both on my phone and on PC. On my phone the browser functions decently well, albeit extremely slow to search what… (read more)

I installed Firefox for the new synchronization feature, both on my phone and on PC. On my phone the browser functions decently well, albeit extremely slow to search what I type in the bar at the top, usually requiring me to reintroduce it.

Anyway, the problem on my PC is sync always seems to be logged out, requiring me to retype my password (despite telling the browser to save whenever I do) and verify my email. I have done this about 10 times now, and as you can imagine its not pleasant.

Besides this, I have had the browser crash on me about 3 times, only to restart 5 seconds later with no message or indication as to what happened wrong, with the browser's settings reverted to the default (Yahoo search engine, etc.)

That about sums it up. I appreciate any help you can give me, and thanks in advance.

Asked by Jagger425 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox Sync is recognizing my device as is if were different

Not long ago i hard reset my laptop and when i reinstalled Firefox again, it is recognizing it as a different device and for some reason it wont sync back to my previous … (read more)

Not long ago i hard reset my laptop and when i reinstalled Firefox again, it is recognizing it as a different device and for some reason it wont sync back to my previous setup.

Asked by firedragon2508 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox said my device last synced 8 hours ago in Novi MI, and I was NOT there! So I disconnected my android device.

I recently set up my Android phone to sync with Firefox on my home PC. Am concerned when checking devices following an email from Firefox that said last sync 8 hours ago… (read more)

I recently set up my Android phone to sync with Firefox on my home PC. Am concerned when checking devices following an email from Firefox that said last sync 8 hours ago Novi Mi...I am at least 3 hours from there! So I was concerned that my account was not secure and I just disconnected it from the new firefox sync.

Asked by doreenrae 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox won't backup synced mobile bookmarks

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also … (read more)

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also does not save mobile bookmarks. Sync by itself is usually enough to preserve all my bookmarks, but I made the mistake of installing FF ESR alongside regular FF which screwed everything up; it would have been nice to have had my complete bookmarks backed up at that point, so I could have restored all of them.

Btw, my laptop browser is spoofed: I'm using FF 60.0.1 on Linux Mint; I'm syncing my laptop with my android phone (FF 60.0.1 also).

Asked by hedgehoggy 2 years ago

Last reply by cor-el 2 years ago

  • Archived

i've some of cookies in my fire fox account but now i can't find them?

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ? and i saw you didn't have some one in Iran i… (read more)

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ?

and

i saw you didn't have some one in Iran i want work whit fire fox in Iran, what should i do ?

my pleasure Dear .

Asked by roozbeh206 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Does firefox delete sync data if i click on sync now button on a fresh copy of mozilla

I formatted my laptop and logged in to ff account to sync. After waiting 20 minutes with nothing appearing , i clicked on sync now button from tools. Does that replace my… (read more)

I formatted my laptop and logged in to ff account to sync. After waiting 20 minutes with nothing appearing , i clicked on sync now button from tools. Does that replace my existing data with the data from the freshly installes firefox or what.

Asked by Juxhin123 1 year ago

Last reply by dziegler1 1 year ago

  • Archived

Sync on one device doesn't match another

Dying here. Windows did upgrade and somehow wiped out Firefox- Had to reinstall. Tried to sync. had to reset password - didn't know it would wipe details. Have Firefox o… (read more)

Dying here. Windows did upgrade and somehow wiped out Firefox- Had to reinstall.

Tried to sync. had to reset password - didn't know it would wipe details.

Have Firefox on ipad and all details still there- how do I get them to my laptop?

HELPPPPPPP

Asked by Avifichman 2 years ago

Last reply by bygabyga 2 years ago

  • Archived

My account won't sync

I wanted to upgrade to Firefox Quantum. I synced my account, uninstalled Firefox 56, downloaded the latest version online and installed it. However, my account is failing… (read more)

I wanted to upgrade to Firefox Quantum. I synced my account, uninstalled Firefox 56, downloaded the latest version online and installed it. However, my account is failing to sync, and I can't get my bookmarks and logins.

Here's the log: https://pastebin.mozilla.org/9081097

Asked by jacobson_ 2 years ago

Last reply by Sajjad Bin Samad 2 years ago

  • Archived

trying to sync my email it asks for a mobile phone I don't have, so Firefox froze my email please help

Firefox is demanding a mobile phone number to finish the synchronizing, and verify my email. I do not have a mobile phone. I try to use my land line number, but it is not… (read more)

Firefox is demanding a mobile phone number to finish the synchronizing, and verify my email. I do not have a mobile phone. I try to use my land line number, but it is not excepted. This has frozen my email so I can't use it. Please help me get my email back,

To contact me use land line 206-772-4933   or email to    stevenjbier@outlook.com

Asked by stevebier004 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Sync works perfectly on two devices (W7, 64b) but will not update on a third device (W7, 32b), all with latest Firefox version...suggestions, anyone?

I've tried the suggestions found on this site but none work. Two of the computers sync beautifully but the third refuses to sync. There is no error message, simply when t… (read more)

I've tried the suggestions found on this site but none work. Two of the computers sync beautifully but the third refuses to sync. There is no error message, simply when the sync process is complete nothing has been updated.

Asked by JavaDonut 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

how do i sync on demand

I lost my hard drive on my laptop and need to restore my information I have all of my computers on sync also my smartphone. I did have a problem with logging in, forgot … (read more)

I lost my hard drive on my laptop and need to restore my information I have all of my computers on sync also my smartphone. I did have a problem with logging in, forgot my password it was change my other devices are still under the old password I did check to see my other devices they did not show up I know that this maybe a time waiting issue or the password change. thanks for your help Dwight

Asked by dmomberg 2 years ago

Last reply by cor-el 2 years ago

  • Archived

which machine is primary

I have sync configured in Firefox on multiple machines, there don't appear to be any options to determine which machine is primary. When I add a new machine with no bookm… (read more)

I have sync configured in Firefox on multiple machines, there don't appear to be any options to determine which machine is primary. When I add a new machine with no bookmarks where does it get the sync information from? I did this recently and it deleted all the bookmarks on another machine because the new machine didn't have any bookmarks. I previously used a different bookmark syncing add-on that had settings for whether the local machine would be primary or the cloud/hosting server would be primary? Thanks for your help. Chris

Asked by chris4t 2 years ago

Last reply by cor-el 2 years ago

  • Archived

My account is verified but can't sign in because says bad username or password

I created a Firefox Account on my laptop. They sent email with confirmation code. I plugged in confirmation code on confirmation page. They sent an email saying "Firefo… (read more)

I created a Firefox Account on my laptop. They sent email with confirmation code. I plugged in confirmation code on confirmation page. They sent an email saying "Firefox Account Verified on one device; now connect a second device." installed Firefox on my Android Phone, and got a page saying "This Firefox is connected; sign in to Firefox on another device to complete set-up." So I came back to my laptop, went to sign in to my Firefox account, and it doesn't recognize me. What gives?

Asked by EricStein 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox sync is repeatedly losing all my stored passwords and sites.

It's infuriating, this is the second time in two months that Firefox synch has just signed out without a prompt from me. When i sign back in there are no passwords or da… (read more)

It's infuriating, this is the second time in two months that Firefox synch has just signed out without a prompt from me. When i sign back in there are no passwords or data. It's very worrying. Why? how do I fix it? WHAT has happened to all that very critical and private data? I'm very worried that I put my trust in Mozilla when actually it's flaky as hell and just as dangerous.

Using Linux Mint, Firefox 59.0.2, 32 bit

Asked by AUDSIO 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

Can't sync after sign in following laptop crash.

My laptop crashed hard a day or two ago. I lost everything and booted back to factory setting. It's Windows 10 os. When I signed in to Firefox, I received my sign-in emai… (read more)

My laptop crashed hard a day or two ago. I lost everything and booted back to factory setting. It's Windows 10 os. When I signed in to Firefox, I received my sign-in email, so my account seems to be fine, but the bookmarks, add-ons and passwords aren't appearing on my latest install. Please advise.

Asked by Mozwad 2 years ago

Last reply by Shadow110 2 years ago