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  • Archived

Firefox Sync logging out and settings being wiped

I installed Firefox for the new synchronization feature, both on my phone and on PC. On my phone the browser functions decently well, albeit extremely slow to search what… (read more)

I installed Firefox for the new synchronization feature, both on my phone and on PC. On my phone the browser functions decently well, albeit extremely slow to search what I type in the bar at the top, usually requiring me to reintroduce it.

Anyway, the problem on my PC is sync always seems to be logged out, requiring me to retype my password (despite telling the browser to save whenever I do) and verify my email. I have done this about 10 times now, and as you can imagine its not pleasant.

Besides this, I have had the browser crash on me about 3 times, only to restart 5 seconds later with no message or indication as to what happened wrong, with the browser's settings reverted to the default (Yahoo search engine, etc.)

That about sums it up. I appreciate any help you can give me, and thanks in advance.

Asked by Jagger425 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

New PC added to FireFox sync and now nothing is syncing

I added a new pc to my sync. Now I get disconnected on all my devices everytime I try to sync. Here is the error log for the old computer (win 8.1): https://pastebin.mozi… (read more)

I added a new pc to my sync. Now I get disconnected on all my devices everytime I try to sync. Here is the error log for the old computer (win 8.1): https://pastebin.mozilla.org/9075275 And here is for the new (win 10): https://pastebin.mozilla.org/9075276

Asked by Robozou 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Why does Firefox always add back its default bookmarks when signing into Firefox Sync?

I plan to get many new devices running Windows 10 over the next seven years. I don't want Firefox Sync to keep adding back things like "Most Visited" in my bookmarks when… (read more)

I plan to get many new devices running Windows 10 over the next seven years. I don't want Firefox Sync to keep adding back things like "Most Visited" in my bookmarks when signing into Firefox Sync on whatever those new devices may be, the first of which will probably be a Dell Inspiron with an 11-inch screen and at least 12 hours of battery life, which'll be a backup to my Inspiron 7558.

Asked by Thomas James "Tom" Seymour 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

BAD Firefox

Hi! I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro 10, I can't do that. The in… (read more)

Hi! I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro 10, I can't do that. The instructions on your website do not help me. I go to my account in the browser, sync, but the bookmarks are empty!!!! I want my passwords, bookmarks and settings! Bad browser! AND I can't log in to my account for help support!!! The password does not match. You preset a link to change password, I menu it with both big and small letters, but it does not fit!!! 100 attempts!!!!!!!

Asked by Toooryyy 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox Sync is recognizing my device as is if were different

Not long ago i hard reset my laptop and when i reinstalled Firefox again, it is recognizing it as a different device and for some reason it wont sync back to my previous … (read more)

Not long ago i hard reset my laptop and when i reinstalled Firefox again, it is recognizing it as a different device and for some reason it wont sync back to my previous setup.

Asked by firedragon2508 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox won't backup synced mobile bookmarks

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also … (read more)

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also does not save mobile bookmarks. Sync by itself is usually enough to preserve all my bookmarks, but I made the mistake of installing FF ESR alongside regular FF which screwed everything up; it would have been nice to have had my complete bookmarks backed up at that point, so I could have restored all of them.

Btw, my laptop browser is spoofed: I'm using FF 60.0.1 on Linux Mint; I'm syncing my laptop with my android phone (FF 60.0.1 also).

Asked by hedgehoggy 2 years ago

Last reply by cor-el 2 years ago

  • Archived

i've some of cookies in my fire fox account but now i can't find them?

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ? and i saw you didn't have some one in Iran i… (read more)

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ?

and

i saw you didn't have some one in Iran i want work whit fire fox in Iran, what should i do ?

my pleasure Dear .

Asked by roozbeh206 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Not all bookmarks are syncing

I have many, many bookmark - all the the toolbar folder. Most of them sync, but a few folders won't for some reason. "Sync now" seems to have no effect. I used to use Xm… (read more)

I have many, many bookmark - all the the toolbar folder. Most of them sync, but a few folders won't for some reason. "Sync now" seems to have no effect.

I used to use Xmarks, and Xmarks had a lot more control over syncing. You could force upload (overwrite server) and force download (overwrite local), for one thing - that could often be used to fix sync issues. You could also view your server bookmark list online (via web).

How can I troubleshoot this? Or how can I force a sync?

Asked by cbp67 1 year ago

Last reply by Standard8 1 year ago

  • Archived

Question: If I test beta builds of Firefox, can I help making Firefox Sync able to sync my toolbar layout a real feature of Firefox Sync? (September 27, 2018)

I have a good number of add-ons enabled and more disabled than I can count on my Firefox Sync account. I need my toolbar layout synced with my Firefox Sync account so I d… (read more)

I have a good number of add-ons enabled and more disabled than I can count on my Firefox Sync account. I need my toolbar layout synced with my Firefox Sync account so I don't have to re-arrange everything on my toolbar the way I want them to be to each time I get a new device or need to reset one of the devices I have. Additions to Firefox Sync are surely what I want the most added to Firefox for Windows, macOS and Linux here today, September 27, 2018.

Asked by Thomas James "Tom" Seymour 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

FF sync asks for Authentication

Hi. I’ve been using Firefox for like 20 years and for some reason this time on my new iPhone it wants me to authenticate using my app Authy. Because they do not have a d… (read more)

Hi. I’ve been using Firefox for like 20 years and for some reason this time on my new iPhone it wants me to authenticate using my app Authy. Because they do not have a direct link to a Firefox icon etc.… I created a new miscellaneous one as pertheir options and named it Firefox. However when it asked me to use the Authy to finalize the setup after putting in the correct password it never works. It states something like incorrect authentication code. Any and all help would be much appreciated.

Asked by Sweetleaf99 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Mozilla firefox dev. version says it's synced, but nothing is synced, no browsing history, no login record, etc.

I just changed my windows and installed Mozilla firefox developer edition (65.0b7 (64-bit)), It says my account is synced bu nothing is synced at all. I have done syncing… (read more)

I just changed my windows and installed Mozilla firefox developer edition (65.0b7 (64-bit)), It says my account is synced bu nothing is synced at all. I have done syncing my exact account 4 or 5 time before with no problem. What should I do? tnx

Asked by hsbr13 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Linux & Mac computers not syncing bookmarks but show both FF sessions

If I display Firefox Accounts under sync in preferences, each computer shows the other's session, and each indicates the correct time of the other's sync. But the bookmar… (read more)

If I display Firefox Accounts under sync in preferences, each computer shows the other's session, and each indicates the correct time of the other's sync. But the bookmarks are not being transferred between the two. The Linux computer (running Quantum 67.0) has not been used for awhile, but it has a big buildup of bookmarks that need to be transferred to the Mac (67.0.2). Both machines have probably 10's of thousands of bookmarks organized in a complex nested hierarchy.

The Mac and a second Mac (also 67.0.2) are syncing bookmarks with each other correctly.

Asked by ProoVit 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

How to use my old profile?

I have a profile with lots of link and lots of password on this account. For the I wanted to use the same profile. At the registration period, I provided my company mail … (read more)

I have a profile with lots of link and lots of password on this account. For the I wanted to use the same profile. At the registration period, I provided my company mail ID now I quite the job so mail id also disables by the company. Due to some technical issue, I deleted the firefox and reinstall again but when I wanted to login my profile showing verification mail has been sent to your register mail id. But mail not comes to me because mail id has been disabled. So please provide me the alternative way to access my account. Register mail ID was x

Asked by pulakmaity 3 years ago

Last reply by cor-el 3 years ago

  • Archived

i have sync and I saved a bookmark. i cannot find the bookmark when i connected fron another computer

I have sync account in order to save an important bookmark. I haven' t used sync for more than six months. yesterday I signed in my account and I tried to find my bookmar… (read more)

I have sync account in order to save an important bookmark. I haven' t used sync for more than six months. yesterday I signed in my account and I tried to find my bookmark without any success. i used my husband' s computer and he has his own bookmark also. when i signed in i have still watched my husband' s bookmark and not mine. I searched a lot and i tried to find help from guieds but i couldn t make it.\

can you help me please?

Asked by AngelaGkovari 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

How Can I reactivate my Sync Account?

Hello, today I tried to sync my bookmarks after a new installation, but I have received this message (you cant look also the image): "The confirmation email we sent to ma… (read more)

Hello, today I tried to sync my bookmarks after a new installation, but I have received this message (you cant look also the image):

"The confirmation email we sent to marco.russo1959@virgilio.it was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account."

The problem was because my virgilio account was suspend for inactivity, but now it is unlocked

thank you for yours attention

PS I don't know it the image was uploaded, the box shows this message "Uploading "account blocked_3.png"..."

best regards

Asked by marco.russo 2 years ago

Last reply by jayelbe 2 years ago

  • Archived

My account won't sync

I wanted to upgrade to Firefox Quantum. I synced my account, uninstalled Firefox 56, downloaded the latest version online and installed it. However, my account is failing… (read more)

I wanted to upgrade to Firefox Quantum. I synced my account, uninstalled Firefox 56, downloaded the latest version online and installed it. However, my account is failing to sync, and I can't get my bookmarks and logins.

Here's the log: https://pastebin.mozilla.org/9081097

Asked by jacobson_ 2 years ago

Last reply by Sajjad Bin Samad 2 years ago

  • Archived

Sync works perfectly on two devices (W7, 64b) but will not update on a third device (W7, 32b), all with latest Firefox version...suggestions, anyone?

I've tried the suggestions found on this site but none work. Two of the computers sync beautifully but the third refuses to sync. There is no error message, simply when t… (read more)

I've tried the suggestions found on this site but none work. Two of the computers sync beautifully but the third refuses to sync. There is no error message, simply when the sync process is complete nothing has been updated.

Asked by JavaDonut 1 year ago

Last reply by FredMcD 1 year ago