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I can't sync passwords

I am signed into Firefox on desktop and mobile using the same email. I've enabled sync and have synced. Yet my passwords from the mobile browser still don't show on deskt… (read more)

I am signed into Firefox on desktop and mobile using the same email. I've enabled sync and have synced. Yet my passwords from the mobile browser still don't show on desktop. And the instructions to scan a QR code don't work because they state to click the "sync and save data" option on Android, which doesn't exist for me. How do I sync?

Asked by sodapuddle 4 months ago

Last reply by cor-el 4 months ago

Sync Data Missing

Hi I am a web dev, and need FF help on this. All of my sync data is gone, I sign out and back in twice, I checked the profiles there's only one, all of my bookmarks, plu… (read more)

Hi

I am a web dev, and need FF help on this. All of my sync data is gone, I sign out and back in twice, I checked the profiles there's only one, all of my bookmarks, plugins & extensions everything is gone. Please I need those bookmarks some of them were very important to me I can't lose those.

Back-story: I recently want to try two distro that I had been on my list from quite a while now, VanillaOS & BlendOS, I worked on those for 3 or 4 days, before switching back to Arch, on both of them everything was working fine, I had all of my data. On Arch I had to reset my password because I forgot. Then the issue started, at first I thought maybe my internet was slow or something but now on the 2nd my data is still not synced.

I even signed out and back in, I checked the profiles(screenshot below). What should I do?

Asked by Z3R0 4 months ago

Last reply by jonzn4SUSE 4 months ago

Firefox account login page broken on Firefox (but not on Edge)

The page freezes when I try to log in to my Firefox Sync account on Firefox browser: https://i.imgur.com/c7vbWUc.png I can log in to accounts.firefox.com on Edge no prob… (read more)

The page freezes when I try to log in to my Firefox Sync account on Firefox browser: https://i.imgur.com/c7vbWUc.png

I can log in to accounts.firefox.com on Edge no problem, which is how I am posting this.

I've tried reinstalling firefox, refreshing firefox, running firefox in safe/troubleshooting mode, but no luck.

Asked by Tylere Couture 4 months ago

Last reply by cor-el 4 months ago

Separate settings for different accounts, access to bookmarks on server

I came to Firefox Sync via Foxmarks. IIRC, I used to be able to manage different bookmark sets within the same Foxmarks account. Furthermore, logging in to Foxmarks on … (read more)

I came to Firefox Sync via Foxmarks. IIRC, I used to be able to manage different bookmark sets within the same Foxmarks account. Furthermore, logging in to Foxmarks on the web gave me access to the server list of bookmarks, so I could easily back it up to protect against the kind of "initial sync" malfunctions which have been reported several times here.

  1. Numbered list item I use two different logins in my home network: one for everyday work and one for administrative tasks. Is it possible to have separate collections of sync items (e.g. bookmarks, logins) for these two accounts and still use Firefox Syn to sync them between machines, or do I need two different Firefox logins for this?
  2. Numbered list item Is there any way to access the server copy of a bookmark list, other than exporting it from a synced instance of Firefox?

Asked by rsbrux 5 months ago

Last reply by cor-el 5 months ago

My saved logins are gone after Firefox "wrong way" synced my profile to a device without my logins

I used Firefox's saved logins feature for years and had over 100 logins saved on my laptop. I also use Firefox on my IOS phone. After an update (I don't know which one,… (read more)

I used Firefox's saved logins feature for years and had over 100 logins saved on my laptop. I also use Firefox on my IOS phone.

After an update (I don't know which one, updates are frequent), the app on my phone stopped showing my passwords for most of my accounts. For example, in the passwords section of my Firefox IOS app, it would show the names of the over 100 websites I had saved logins for, but would say there was nothing saved as an email/username or password, just empty boxes. There were 8 logins for accounts I had created on my phone, and those ones did display.

I eventually got tired this and tried to sync my account so I would have all of the passwords I saved on my laptop and on my phone, but Firefox, instead of combining the over 100 logins on my laptop with the 8 logins on my phone, removed all of the over 100 logins I had saved on my laptop and replaced them with the 8 logins that were saved on my phone. My phone also still has the 8 logins.

Now I am missing most of my logins, including the email accounts I used and passwords. This is a big issue for me because I've used multiple emails across my accounts. Resetting all of my passwords will be impossible, and I need to access the over 100 saved logins that are no longer on any of my devices.

I followed the instructions in the "Recover user data missing after Firefox update" support page. The only other profile that showed up for me has no logins saved at all, so that's a dead end. I read other pages about "wrong way syncing", but its too late for me to try to tell Firefox my laptop was the master account because the damage is already done.

I need to know if there's a way to recover my profile with all my accounts. Please, share any information that could be helpful. I need it badly.

Edit: grammar mistakes

Asked by polland 5 months ago

Last reply by Paul 5 months ago

"Send tab to device" not working

Hi, some years ago sending tabs to a device worked fine, but for some time now it stopped working. Is it just me or is it a general bug? All my devices are listed in my a… (read more)

Hi, some years ago sending tabs to a device worked fine, but for some time now it stopped working. Is it just me or is it a general bug? All my devices are listed in my account. It also shows that they are updated frequently. I tried sending from Windows-Firefox to Android-Firefox and back. Nothing worked. What can I do? Best regards, Eric

Asked by EP 4 months ago

Last reply by jonzn4SUSE 4 months ago

Saved articles only show on my I-Phone, Windows shows ONLY 2 Archives

This began some time ago. My laptop Windows 10 only has 2 saved articles. My I-Phone has all saved articles. What happened? I used to be able to see the complete collecti… (read more)

This began some time ago. My laptop Windows 10 only has 2 saved articles. My I-Phone has all saved articles. What happened? I used to be able to see the complete collection on both.

Thanks R L Ellsworth

Asked by Taos1947 5 months ago

Last reply by Paul 5 months ago

Firefox Sync broken, keeps messing up my sync

Hello Mozilla, I'm at wit's end with using Firefox sync. I've tried every fix I can find in the support docs, including deleting my account, stopping sync on all devices… (read more)

Hello Mozilla,

I'm at wit's end with using Firefox sync. I've tried every fix I can find in the support docs, including deleting my account, stopping sync on all devices and fully deleting the app on 2 Windows PCs, a Mac, two iPads and an iPhone. I've tried creating a new account, then reinstalling a clean backed up copy that I'd fixed all the screwed up bookmarks, then reinstalled and reysnced all devices and FF sync is still an utter mess.

It keeps messing up the order of my folders and bookmarks, as well as randomly duplicating the bookmarks all over hell and creation in my bookmarks segmentation.

This is the first time I've had a problem with Sync, but I'm getting sick of it, because I cannot rely on it to work and because I'm too reliant on my bookmarks for many things, I'm about to dump using Firefox entirely, which is saying something because I despise other browsers.

I'd appreciate help.

Chris Pierdominici

Asked by Chris 5 months ago

Last reply by cor-el 5 months ago

i cant sign in to mozilla vpn. i click already a subscriber enter details and i get qauthentication error

I signed up to Mozilla VPN but every time i try to sign in on my pc i get authentication error. How do i sign in on my laptop and how do i turn it on in firefox? … (read more)

I signed up to Mozilla VPN but every time i try to sign in on my pc i get authentication error.

How do i sign in on my laptop and how do i turn it on in firefox?

Asked by d760src 5 months ago

Last reply by Paul 5 months ago

Tabs from other device not showing up

I was having some hard drive trouble so I formatted my pc. I did not think much of the browser favorites and tabs because they should have been synced. This time, howeve… (read more)

I was having some hard drive trouble so I formatted my pc. I did not think much of the browser favorites and tabs because they should have been synced.

This time, however, I seem to be unable to retrieve the data from my old computer, there is even a computer in my synced items (I'm hoping from the system before restoring, windows 11 on what used to be windows 10) but am unable to get anything from it, or see the history ect

Asked by bellens_steven_1986 5 months ago

Last reply by jonzn4SUSE 5 months ago

Logins and Moving tabs to create new windows

I am having an issue importing my passwords from Chrome. I am using version 121.0.1 (64-bit). I have tried the import from another browser, it doesn't work. I have saved … (read more)

I am having an issue importing my passwords from Chrome. I am using version 121.0.1 (64-bit). I have tried the import from another browser, it doesn't work. I have saved the passwords as an CSV file and all I am getting is " Error: Missing field". I have tried to follow some fixes for this issue. When I try and manually go through and create a saved login all I get is an error and I would be asked to input an primary password even though I never created one. I tried to create one and it errors out and just says "Unable to change Primary Password." I have signon.management.page.fileImport.enabled = true signon.management.page.fileImport.enabled = true

security.allow_eval_in_parent_process = true

The other issue I'm having and its inconsistent is pulling tabs to create an new window. Sometimes it doesn't work and other others it does. I have verified that browser.tabs.allowTabDetach

Asked by bigpimpen1998je 5 months ago

Last reply by cor-el 5 months ago

i have lost my all saved password

Hello firefox team, recently my firefox account was disconnected then i have refresh firefox and re-signin to my account i saved many password in my firefox password mana… (read more)

Hello firefox team, recently my firefox account was disconnected then i have refresh firefox and re-signin to my account i saved many password in my firefox password manager after sign in my all password was removed. sync system in not restoring my password please help.

Asked by MD Minhajul Islam 5 months ago

Last reply by cor-el 5 months ago