Showing questions tagged: Show all questions

Update to Mozilla Firefox and Now Unable to get My Previous Tabs, Books, and it Seems my profile was Wiped

Aloha — An update to Firefox must have occurred, and I am unable to access my open tabs and bookmarks. I have had a Firefox account for 15 years at least and a lot of inf… (read more)

Aloha — An update to Firefox must have occurred, and I am unable to access my open tabs and bookmarks. I have had a Firefox account for 15 years at least and a lot of information was in my folders and bookmarks. Please let me know how the information can be recovered. I tried to follow several of the instructions provided and was not able to fix the issue. I have a recovery code/Mozilla key, but I am not sure where or how to use it.

I do all my work and personal stuff on Firefox so I need timely assistance to fix the problem.

Thank you, Mike

Asked by mwmelso 1 month ago

Last reply by Paul 1 month ago

Upgrade today 3/5/2026 and firefox has deleted all bookmarks, defaulted to google that doesn't work, Basiically my foirefox brower is now useless!!!!!!!!

Updated and lost everything in my browser and now is complete crap, no bookmarks, and it install google as a search engine that doesn't work. Can you help me rollback to … (read more)

Updated and lost everything in my browser and now is complete crap, no bookmarks, and it install google as a search engine that doesn't work. Can you help me rollback to the version that worked just fine? Searched help and didn't find a way to resolve problem.

Thank You,

James Johnson

Asked by jrjohnson0518 2 days ago

Last reply by TechHorse 2 days ago

Closed tabs

Whenever my laptop starts up,firefox with all of my tabs always starts up with it. When i rose up earlier in the day and started up my laptop firefox with all my tabs ope… (read more)

Whenever my laptop starts up,firefox with all of my tabs always starts up with it. When i rose up earlier in the day and started up my laptop firefox with all my tabs opened up as normal,but this evening everything is gone. I had at least 20 tabs open and they were all important. There was no option to recover the tabs and this isn't the first time this has happened,this is at least the third time that this has happened after the last year and a bit. This is incredibly annoying and frustrating. Is there even any point in asking the community how this can be resolved?

Asked by mrade_fash 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

help getting back my bookmarks

I have spent all day trying to get back my bookmarks after an update. Totally frustrated ......... how do I get them back? I am not at all computer literate........ e… (read more)

I have spent all day trying to get back my bookmarks after an update. Totally frustrated ......... how do I get them back? I am not at all computer literate........ elderly....... thank you

%APPDATA%\Mozilla\Firefox\Profiles\

I have tried this multiple times....... it just is not working.............

Asked by lpage1709@aol.com 1 month ago

Last reply by Paul 1 month ago