\Files showing firefox logo on the side causing problems

Hey, I'm trying to port a game save file to and the game but when i access the save file it shows a Firefox logo on the left and when i try to port the file, it never wor… (read more)

Hey, I'm trying to port a game save file to and the game but when i access the save file it shows a Firefox logo on the left and when i try to port the file, it never works even though i follow all the instructions. Can anyone tell me how to change the symbol back to the normal white blank one please as i think that that is making it not work.

Many thanks :)

Asked by Alex 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

about:processes missing multiple elements

Over the past couple weeks of updates, the about:processes page is now missing several elements, such as the memory usage, CPU usage, and the close (X) button for each pr… (read more)

Over the past couple weeks of updates, the about:processes page is now missing several elements, such as the memory usage, CPU usage, and the close (X) button for each process/tab. See attached screenshot. Normally each row would show the memory, cpu, and if it's a closeable tab, the X button would be on the far right upon hover.

Browser: Firefox Developer Edition 135.0b3 64-bit, build 20250110123854 OS: Windows 10 22H2 64-bit (Windows_NT 10.0 19045)

Let me know what other info you need to squash this bug. Thank you!

Asked by Stan 1 month ago

Last reply by TyDraniu 1 month ago

Recently, anytime I try to open an attachment doc in an email, it is either blank on some pages or all black with limited verbiage. What is going on? How do I fix this

I would like to open attached docs and print them. They are appearing all black with some verbiage, or multiple pages are all white. What is going on? How can I fix this?… (read more)

I would like to open attached docs and print them. They are appearing all black with some verbiage, or multiple pages are all white. What is going on? How can I fix this? Step by step instructions, please. Technically challenged. I do NOT use cloud. will not be using it due to privacy and hacking issues. I save everything to my harddrive.

Asked by mail4me2019 5 days ago

Last reply by markwarner22 5 days ago

protection conection

when i typing the address ofsite for connected to site of Iran goverment show a massage that your conection is not protect .what cause for send this massage . … (read more)

when i typing the address ofsite for connected to site of Iran goverment show a massage that your conection is not protect .what cause for send this massage .

Asked by marjaneh aghdasi 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Text on my screen frequently ends up rendering completely incorrect, and I believe it has gotten worse over time.

I thought it was an issue with my pc, but chrome does not have this issue and neither do other applications. I have tried clearing my cache and cookies as well as ensurin… (read more)

I thought it was an issue with my pc, but chrome does not have this issue and neither do other applications. I have tried clearing my cache and cookies as well as ensuring mozilla was using my computer performance settings as opposed to hardware acceleration. The attached images are a very small example of the issue. Typically, after clicking on the screen or pressing a button the text is corrected but often replaced with new text being "corrupted". Any help would be greatly appreciated.

Asked by Masonpoch7 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Address line now has a ribbon to the left of it

I NEVER seen this before and wonder why this is occurring. When I put an address into the address line, MANY TIMES NOW I see a RIBBON before the address. WHY is that rib… (read more)

I NEVER seen this before and wonder why this is occurring. When I put an address into the address line, MANY TIMES NOW I see a RIBBON before the address.

WHY is that ribbon there?

And HOW DO I GET RID OF IT?????????????????

Asked by L Wille 2 months ago

Last reply by markwarner22 2 months ago

FireFox web browser problem

I had to uninstalled FireFox because of googletagmanger.com. It was causing me problems with all my websites, favorites, and Proton Mail email. I tried several times t… (read more)

I had to uninstalled FireFox because of googletagmanger.com. It was causing me problems with all my websites, favorites, and Proton Mail email.

I tried several times to uninstall and reinstall FireFox, but googletagmanger.com kept still showing until I deleted FireFox and stopped using it.

I only have one place where I can download the iOS FireFox browser app and that is from the Apple Store. If I tried to type it to get it from online, it takes me to the Apple Store. Some day I would like to go back and get the app but the googletagmanger.com would have to be removed.

Asked by Yolanda 2 months ago

Last reply by jonzn4SUSE 1 month ago

Connection not working

Since I updated firefox, something has been wrong. Twice now it's like the browser has just stopped working. When I use google, and I change the search. The page html kee… (read more)

Since I updated firefox, something has been wrong. Twice now it's like the browser has just stopped working. When I use google, and I change the search. The page html keeps changing back and forth between the two pages.

What's worse, is that the connection stops working. I can't get any of the pages to load. I thought it was the WIFI connection but then I started using Microsoft Edge and it's fine. It's not the WIIF. It's the FIREFOX MOZILLA browser that is not letting me load the pages. Which is annoying as hell because I use YouTube a lot and the videos won't play. Or stop loading in the middle. There has to be something that can be done about this.

Asked by Helene 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Mouse Wheel

since i downloaded Firefox 135, my mouse wheel defaults to one line at a time and no matter how many times i change it defaults to one line at a time at the next startup.… (read more)

since i downloaded Firefox 135, my mouse wheel defaults to one line at a time and no matter how many times i change it defaults to one line at a time at the next startup.

Asked by rayunintendedconsequences 5 days ago

Last reply by markwarner22 5 days ago

Washington Post main page not loading

As of February 13, 2025 the front page of the Washington Post website does not load correctly in Firefox 115.20.0esr in Mac OS 10.13.6. The problem persists even in safe … (read more)

As of February 13, 2025 the front page of the Washington Post website does not load correctly in Firefox 115.20.0esr in Mac OS 10.13.6. The problem persists even in safe mode. Thank you.

Asked by Jay 3 days ago

Last reply by jonzn4SUSE 6 hours ago

web page wont display - says not allowed in your country

web page Northern Tool wont display. Get a page that says "Northern tool cant display in your country" Is a US company - I have an account there - get emails from them e… (read more)

web page Northern Tool wont display. Get a page that says "Northern tool cant display in your country" Is a US company - I have an account there - get emails from them every week. This just started last month.

Asked by dbw120271 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Measuring the size between two divs in Firefox Developer Edition

Hello Mozilla Family and Forum Members. It uses a long amount of Mozilla developer edition and it does not show the distance between two divs. How can I turn this on? … (read more)

Hello Mozilla Family and Forum Members. It uses a long amount of Mozilla developer edition and it does not show the distance between two divs. How can I turn this on?

Asked by tekelromeo 5 months ago

Last reply by cor-el 5 months ago

PC won't sleep when firefox is open

I've noticed since I've switched to chrome that my pc won't go to sleep at all when any type of firefox tab is open. I've run the command prompt to confirm that it is onl… (read more)

I've noticed since I've switched to chrome that my pc won't go to sleep at all when any type of firefox tab is open. I've run the command prompt to confirm that it is only firefox which is preventing my pc from sleeping and I also haven't downloaded anything new since switching over. I've seen that sometimes media tabs cause this however even if only the google home page is open it still prevents sleep. This is incredibly frustrating as before I could leave my pc whenever and it would auto sleep and now sometimes it'll run all night. What can I do to fix this. As far as I know there is nothing in the firefox settings page to fix this.

Asked by akshayc2806 2 months ago

Last reply by TyDraniu 2 months ago

Re Firefox Desktop

Why is Firefox Browser no longer an acceptable browser to access some on-line accounts? Business entities are no longer recognizing Firefox. When utilizing another brow… (read more)

Why is Firefox Browser no longer an acceptable browser to access some on-line accounts? Business entities are no longer recognizing Firefox. When utilizing another browser connectivity is no issue.

Asked by Terry5Kelloggs 5 months ago

Last reply by jonzn4SUSE 5 months ago