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External screen goes black on certain websites. DRM issue?

Certain websites make my external monitor go black. Most websites are fine, but for some it just goes to black. Only removing and attaching the HDMI to my laptop again, w… (read more)

Certain websites make my external monitor go black. Most websites are fine, but for some it just goes to black. Only removing and attaching the HDMI to my laptop again, will make the screen return to normal. Could some kind of DRM check be the issue in some way? This is because it happens on netflix.com for example, or apple tv+.

Asked by Sjoerd 2 months ago

Last reply by ABC 1 week ago

Unable to connect to one URL / website

When attempting to connect to https://FIDELITY.COM it continues at "performing a TLS handshake to CFA fidelity.com , but won't connect . Never had this issue. All my … (read more)

When attempting to connect to https://FIDELITY.COM it continues at "performing a TLS handshake to CFA fidelity.com , but won't connect .

Never had this issue. All my other bookmarks work fine.

Fidelity tech support could not identify a problem on their end. Have had clients experience same problem.

Suggested I try Microsoft Edge browser , which works.

Would prefer to connect with Firefox.

Any help is appreciated.

Asked by mrrv001 1 month ago

Last reply by lemoi50 1 month ago

Can't access my gmail.com

I bought a new laptop and installed firefox on it. I tried accessing the gmail.com account but it keeps showing me this page https://support.google.com/accounts/answer/32… (read more)

I bought a new laptop and installed firefox on it. I tried accessing the gmail.com account but it keeps showing me this page https://support.google.com/accounts/answer/32050?hl=en. I have tried severally but can't access my gmail account.

Asked by joshua.asafo04 3 weeks ago

Last reply by careca 3 weeks ago

  • Archived

Search with ctrl-k no longer works when keyword.enabled = false

For quite some time now I've had keyword.enabled set to false in my about:config because I don't like having the address bar try to autocomplete or turn things into searc… (read more)

For quite some time now I've had keyword.enabled set to false in my about:config because I don't like having the address bar try to autocomplete or turn things into search, when I do a ctrl-l.

I do like that I am still able to use ctrl-k to do a search when I need to. This would place a ? at the start of the field and whatever I type gets sent to search.

In a recent upgrade, ctrl-k still places the ? at the start of the address bar but doesn't send things to search. Instead, it now behaves as if I did a ctrl-l and typed in a bad URL.

I'm on Firefox 80 (on Fedora 32) but I can't be exactly sure which upgrade brought this change in behavior.

Is there a way to get the old behavior back? ctrl-l to enter a URL, ctrl-k to search.

Asked by Ed 2 years ago

Last reply by Mike Kaply 1 year ago

  • Archived

Side View Window Error

Cannot display my history in my sidebar. Receive this message: XML Parsing Error: no root element found Location: chrome://browser/content/places/bookmarksSidebar.xhtml … (read more)

Cannot display my history in my sidebar. Receive this message:

XML Parsing Error: no root element found Location: chrome://browser/content/places/bookmarksSidebar.xhtml Line Number 1, Column 1:

Cannot find a way to fix.

Asked by chief1622 2 years ago

Last reply by battistelori 1 year ago

  • Archived

Firefox reports error when I try to open a pdf file attached to an email.

Dell XPS 8930, Solid-state C drive and 1 TB D hard-drive, Windows 10 - updates current, Firefox recently updated to 85.0. Since the update to 85.0 operations in some area… (read more)

Dell XPS 8930, Solid-state C drive and 1 TB D hard-drive, Windows 10 - updates current, Firefox recently updated to 85.0.

Since the update to 85.0 operations in some areas are different, but I was able to restore actions back to how I preferred.

One action causing me grief I haven't been able to resolve is actions involving pdf files attached to an email. I left-click on the attachment download arrow and choices are presented (normal).

If I select "open with Adobe Acrobat" a box appears stating "There was an error opening this document. This file is already open or in use by another application" (I didn't open it and I didn't initiate another App) and the file doesn't open.

If I choose "Open with Firefox" a window opens with "file:///C:/Users/metzg/AppData/Local/Temp/Invoice-1.pdf" in the Address bar, but nothing else happens. If I click the address and click on the address that appears below with " - Visit" added to it the file opens successfully.

If I choose "Download" the pdf file appears in the Download location and will then open normally.

I prefer most often to just open the pdf file directly in Adobe Acrobat and save, print, or take another action of my choice. Since the update to 85.0 this problem has been an issue. I have searched Firefox help and haven't found solutions that specifically address this issue. I have tried changing the settings in options, closing Firefox, opening Firefox and changing back to "Always Ask" and the issue persists.

If someone else has experienced and resolved this issue I would appreciate info on how you accomplished a solution!

Asked by metzger.parker.co 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Incorrect webcam aspect ratio

Hi, I have a 16:9 aspect ratio webcam (a Sony A6300 connected to a HDMI to USB adapter, output 1920x1080 with 30fps). This camera setup works correctly with programs such… (read more)

Hi,

I have a 16:9 aspect ratio webcam (a Sony A6300 connected to a HDMI to USB adapter, output 1920x1080 with 30fps). This camera setup works correctly with programs such as Skype, Zoom and the windows camera app, but it does not work with Firefox.

Instead, Firefox takes my webcam feed and squeezes it into a 4:3 aspect ratio, making my head having the wrong proportions. I have checked this on various websites, from webcam test websites to video conferencing tools, all with the same result. This leads to me the assumption that the problem lies with Firefox. I have checked the settings and found nothing, and Google gave me an unanswered question on Reddit with the same problem and some results aimed at web developers.

My Firefox version is 84.0 and I am running Windows 10 (Windows_NT 10.0 18363).

Best regards and have nice day.

Asked by firefox1216 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Color profile for an image when it has none.

Hi guys. My asumption is that if an image has no color profile, Firefox will trate it as if an sRGB color profile is embeded. But I was reading some tests published by EI… (read more)

Hi guys.

My asumption is that if an image has no color profile, Firefox will trate it as if an sRGB color profile is embeded. But I was reading some tests published by EIZO monitor's website, that say that Firefox will use the monitor's declared profile, for example Adobe RGB, but that sounds a bit wierd to me.

How does Firefox treat the color when an image lacks any color profile?

Here is the article.

https://www.eizoglobal.com/library/management/web-color-management/index.html

Asked by rafael23 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Passwords missing after refresh

I refreshed my Firefox and all of my stored passwords are gone. I went into my Old Firefox folder and copied all of the files that have the stored log-ins and copied thos… (read more)

I refreshed my Firefox and all of my stored passwords are gone. I went into my Old Firefox folder and copied all of the files that have the stored log-ins and copied those files. I then went to About:profiles and pasted those copied files into my Local Directory folder. After that I closed Firefox, re-opened Firefox, and still no stored passwords. What can I do to get those back?

Asked by jrzias 1 year ago

Last reply by cor-el 1 year ago

  • Archived

comment section in You Tube dissapeared yesterday.

Yesterday (01/29/2021) the comments area dissapeared in You Tube. It is only happening in Firefox. All the other browsers are fine. It's not add ons because I tried w… (read more)

Yesterday (01/29/2021) the comments area dissapeared in You Tube. It is only happening in Firefox. All the other browsers are fine. It's not add ons because I tried with the all disabled (I only have a few) and nothing changed. Add public comment is not there, nor any comments.

Asked by truthminers777 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Chronik wird nach beenden von Firefox immer gelöscht

Hallo, die Chronik löscht sich immer automatisch nach beenden von Firefox. In den Einstellungen hab ich auch das Firefox immer eine Chronik anlegen soll eingestellt! Ich … (read more)

Hallo, die Chronik löscht sich immer automatisch nach beenden von Firefox. In den Einstellungen hab ich auch das Firefox immer eine Chronik anlegen soll eingestellt! Ich habe schon Firefox neu installiert, ein ganz neues Profil gemacht und Firefox bereinigt. immer das gleiche Problem, keine Chronik vorhanden?! Was kann ich machen, das die Chronik wieder gespeichert wird?

Vielen Dank füe die Antworten.

Asked by danielzmand 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lightning calendar in the field for the TASKS, ALL TASKS for RECURING TASKS

Hello, After the latest update of Thunderbird, in the Lightning calendar in the field for the TASKS, ALL TASKS for RECURING TASKS for the future and not only for the sele… (read more)

Hello, After the latest update of Thunderbird, in the Lightning calendar in the field for the TASKS, ALL TASKS for RECURING TASKS for the future and not only for the selected day in the calendar appear. Usually "TODAY" is always marked there. What do I have to do so that only the TASKS up to the marked date appear in the future? Since my knowledge of English is unfortunately not sufficient to describe this complex problem in English, I use the Google translation function and have added the original German text below for explanation. Perhaps that helps to understand the formulation of my request? I would be very happy to hear from you. Kind regards George

Original text in German: Hallo, nach dem neusten Update von Thunderbird, erscheinen im Lightning-Kalender in dem Feld für die AUFGABEN nun auch ALLE AUFGABEN bei WIEDERKEHRENDEN AUFGABEN für die Zukunft und nicht nur für den jeweils gewählten Tag im Kalender. Normalerweise ist dort immer der "HEUTIGE TAG" markiert. Was muss ich tun, damit künftig wieder nur die AUFGABEN bis zum markierten Datum erscheinen? Da meine English-Kenntnisse leider nicht ausreichend sind um dieses komplexe Problem auf English zu beschreiben, nutze ich die Google-Übersetzungsfunktion und habe den deutschen Ursprungstext zur Erläuterung unten angefügt. Vielleicht ist trägt das zum Verständnis der Formulierung meines Anliegens bei? Über eine Antwort würde ich mich sehr freuen. Freundliche Grüße Georg

Asked by tomsb 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

My laptop location in Firefox is Old data

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current … (read more)

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current location in North Carolina. This true whether I'm logged into my Google account or not Signed in to my Google account.

In Firefox I've checked Tools/Options/Privacy & Security/Permissions/Location/Settings. It lists 3 sites that have asked for access to my Locations: google, home depot and BedBathBeyond. Yet when I use Google to search "weather", it gives me Wayne NJ. This section will not let me add Google Maps.

In Security I changed Block Pop-ups to continue to have a checkmark but added google.com and maps.google.com as exceptions and restarted Firefox. Google Maps still shows Wayne NJ and weather sometimes shows North Carolina but mostly shows Wayne NJ

Are there any other settings in Firefox I need to update? Or are there settings in Windows I need to update.? I'm using Windows 10 and Firefox 85.0

Asked by emdwayne20 1 year ago

Last reply by delius1967 1 year ago

  • Archived

distorted page

I do not have Firefox, I have Edge since Explorer seems to be too old. I downloaded Firefox once a year or so ago, but when completing forms such as on-line stores at Chr… (read more)

I do not have Firefox, I have Edge since Explorer seems to be too old. I downloaded Firefox once a year or so ago, but when completing forms such as on-line stores at Christmas or other times it was impossible to get the right information, size, quantity, filled out and I had to go downstairs to my Desktop or have my daughter complete it on her laptop and at my age, I am sometimes unable to go downstairs. Would the new version avoid this or would I still have the same problem.

Asked by David and Sylvia 1 year ago

Last reply by Mamoon 1 year ago

  • Archived

plugin LsNvrNetClient

Good evening To see video from my cameras I need to install LsNvrNetClient plugin. I downloaded HsVRWebPlugin_9.1.34.3.exe and installed it to the directory C: \ Progra… (read more)

Good evening To see video from my cameras I need to install LsNvrNetClient plugin. I downloaded HsVRWebPlugin_9.1.34.3.exe and installed it to the directory C: \ Program Files (x86) \ HsVRWebPlugin.

In this folder I can find: HSAVPlayer.dll, HSRtspAccess.dll, LibThread.dll, npLsNvrNetClient.dll, unins000.dat, and unins000.exe. In help I found advice from the supplier: For Firefox browser, Left-click on the upper right corner of the browser "Open Menu" and select "add-ons" to find "LsNvrNetClient", select the "Always active"

In plugins (CTR + SHIFT + A) I don't have "LsNvrNetClient". What can I do?

Asked by DEMONIDES 1 year ago

Last reply by TyDraniu 1 year ago