Firefox Support Forum

When I upgraded to the latest version of Firefox (September 12, 2023 release - 117.0.1 (64-bit)). I could not connect to the Internet with Firefox (Default Browser for Windows 10). I could connect to the Internet with Google Chrome and Microsoft Edge. After several hours of troubleshooting, I discovered that I had to: (1) click the Firefox menu button, (2) click Help, (3) select More Troubleshooting Information, (4) click Refresh Firefox ..., and (5) then click Refresh Firefox in the confirmation window that opens. After that Firefox closes to refresh itself. Then I can use Firefox to connect.

Please explain why must I go through this process now, in order to get Internet connection? Additionally, it took me a few hours to discover this process. It was NOT easy to find.

Is there another process that is more straight-forward?

Thank you! Hw Payne hwpayne@gmail.com

I have Mac Pro 2018 and having a problem with Thin Lines on left side of the browser (Firefox Mac) i can't find anyone on line with same problem explaining how they resolved the issue!

Firefox automatically updated on 18/09/2023. I now get the 'unable to connect' message for many bookmarked tabs (e.g. hotmail sign in). I have not changed any firefox settings and I can connect to the sites in Chrome. I'm running mac 10.15.7 Is this a bug or do I need to change a setting? Thanks in advance for help... Tim

i am unable to connect to state of california edd.ca .gov. once i am on the website and edd tries to send me an email it comes back with an error saying that they were unable to verify my email and to repeat the login process again

Hey there, I did some random fiddling around with my Lenovo Ideapad 320/Windows 10 and now I have the following msg when I use Firefox browser..... "XUL runner: The profile was last used with a newer version of this application. Please create a new profile". I am able to use my browser ordinarily but this msg comes up when I open the browser. I am at not at all knowledgeable about this kind of thing, so should I just ignore and carry on browsing or what would you suggest I do? If the problem needs to be resolved by me, I would definitely a point by point explanation to rectify this. Look forward to hearing from you and hope you're having a good day so far

Regards

Jeanine Schouw jeanineschouw@gmail.com

Watching videos on Twitter/X doesn't seem to work too well on Firefox. I don't have an account, but I sometimes have to watch a clip on the site. The problem is that you cannot skip the video i.e. you cannot move the dot that shows where you are on the video; you have to watch it from the start, till the end. You cannot also change the volume, apart from clicking on the "mute", so technically here you have the options of full sound and no sound. Twitter has always worked perfectly on the Microsoft Edge that came with the Windows on this desktop PC (bought in fall 2020).

hello, many years ago, I used to be able to keep my browser history for years. now it only saves about 1 year and 6 months. since it is my memory, I found it very helpful. I can't find any information on how to customize that feature so it is never deleted. I'm using firefox 115.2.1esr on windows 7. thanks a lot for your help.

Firefox stopped computer from working in the middle of important file upload to force an update. Now it will not attach any file to email at all, not even a link. Have shut down computer twice to restart and still nothing will attach.

Is it to possible to set Firefox to use a 2.2 gamma instead of the sRGB piecewise function, when enabling color management?

In case this is not possible, could the devs please consider adding this option? SRGB piecewise function is not appropriate for LCD displays with contrast ratios below 2000:1.

Suddenly, I found I could not access Wall St Journal through my public library website using Firefox: I had one-time accessed Wash Post through the same site vs. daily accessing WSJ and after that any access would lead me to WP and not offer WSJ as a choice. Per the public library advice, I switched to Edge and immediately could access WSJ per usual and did not have the problem as with Firefox. Why? I have also had some sites which could not be accessed through Firefox but only through another browser like Edge.

Embedded videos play on Safari but not Firefox. When I looked at the previous questions about this they were addressed in June 2012. Apparently it is happening again, at least in my case. Maybe it happened with the last upgrade, I don't know, but I never had this problem before. Would appreciate any input. I haven't changed any of my settings. Thanks.

Hello I use webrtc to organise online calls and, for some time now, I've noticed that I'm getting echoes on Firefox whereas in the same situation (same output/input) I'm not getting any on Chrome...

I've tried looking at the getUserMedia level by changing the following parameters: **echoCancellation**, **autoGainControl**, **noiseSuppression** but that doesn't change anything.

I have the impression that this is due to the latest browser update...

No problem with chrome.

Any ideas ?

Thanks