Showing questions tagged: Show all questions
  • Archived

bookmarks toolbar

just switched to 2020 MacBook Air. when adding a bookmark to the bookmark toolbar, the icon and name shows. How do I delete the name so only the icon shows? Not sure i… (read more)

just switched to 2020 MacBook Air. when adding a bookmark to the bookmark toolbar, the icon and name shows. How do I delete the name so only the icon shows? Not sure if it's part of the new touchpad or what!!!

Asked by apvisionMac 1 year ago

Last reply by Chinmay 1 year ago

  • Archived

i can't scroll down on the privacy & security preferences so I can't reach the segment where I can delete cache/cookies. what do i do? turned off the Mac laptop and turned it back on. nothing. i HATE that there is no person to talk to over the phone!

I followed the instructions on the help site. Went to preferences. Went to Privacy and Security. But when I try to scroll down to find the Delete Cache/Cookies (or whate… (read more)

I followed the instructions on the help site. Went to preferences. Went to Privacy and Security.

But when I try to scroll down to find the Delete Cache/Cookies (or whatever it says -- I don't know because I can't get to it!), my laptop scrolls down to Sync, the next category below Privacy & Security.

I turned off the Mac laptop and turned it back on. nothing. Help.

I'm sure I'm doing something incredibly stupid and it's a quick fix. If only there were a phone number to call . . .

Asked by joanryan1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

accessing Twitter

I suddenly am unable to access Twitter on Firefox, either when I use my bookmark for Twitter or when I search for Twitter on Google and click on the link to the main Twit… (read more)

I suddenly am unable to access Twitter on Firefox, either when I use my bookmark for Twitter or when I search for Twitter on Google and click on the link to the main Twitter homepage. Nothing happens with either case. The other browser I use (Safari) has no problems accessing Twitter.

Asked by Doug 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Will Firefox retain open tabs and saved browsing sessions when upgrading Mac operating system?

Hi, I'm wanting to upgrade my Mac OS. Will all my Firefox data be retained including my saved sessions? Will opening Firefox have everything just like it was before the u… (read more)

Hi, I'm wanting to upgrade my Mac OS. Will all my Firefox data be retained including my saved sessions? Will opening Firefox have everything just like it was before the update, so that the last current session will open up with all the previously open tabs?

Asked by 777bb 1 year ago

Last reply by la3amon 1 year ago

  • Archived

How to load css/js on a site with an unsecure connection

Hi, firefox browser (using it on a macbook, the version is up to date) will no longer load the css/js on a site that i use frequently. It's not a problem on the side of t… (read more)

Hi, firefox browser (using it on a macbook, the version is up to date) will no longer load the css/js on a site that i use frequently. It's not a problem on the side of the site, as it works fine on chrome and safari (and even on my mobile ios firefox browser). After troubleshooting a bit (deleting and redownloading the browser/removing all addons/ensuring that the page style isn't set to 'no style'/deleting the cache/adding it as an exception to enhanced tracking protection/enabling 'security.enterprise_roots.enabled to true in advanced configuration), and exploring help articles of a similar nature, I've determined that it most likely won't load the stylesheet because the site has an unsecured connection. This is a site that I use frequently and I trust enough to continue using with an unsecure connection, but I've been unable to get Firefox to recognize it as an exception in a way that will allow me to use the site in its full capacity.

Asked by summertimesadness99 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Preferences not save if Firefox not in Applications folder (Mac Mojave)

I put my applications in SubFolders inside Applications folder. Firefox was in one of them. Each time I quit it, my preferences settings were lost, and I had to reconnect… (read more)

I put my applications in SubFolders inside Applications folder. Firefox was in one of them. Each time I quit it, my preferences settings were lost, and I had to reconnect to my Firefox account. Since I put Firefox in Applications folder (not in a subfolder) it works. I think it should work even in a subfolder.

Asked by Tom25 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Open all links in new tab

In chrome there is a setting to open ALL links in a new tab. Cannot find in Firefox. I want ALL links to open in new tab all the time. I found something a couple of weeks… (read more)

In chrome there is a setting to open ALL links in a new tab. Cannot find in Firefox. I want ALL links to open in new tab all the time. I found something a couple of weeks ago changing "false" to "true". No clue where it is now and clearly it didn't work. Please help or I have to go back to Chrome.

Asked by sspillum 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Is there a way I can view my password in my current computer where I started my account

I am wanting to sign in on another device, but forgot my password. if I sign out of my Mozilla account on the computer I currently use, is there a way to view my passwor… (read more)

I am wanting to sign in on another device, but forgot my password.

if I sign out of my Mozilla account on the computer I currently use, is there a way to view my password so I can sign in to Mozilla on my other device and sync it?

Asked by kby1952 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox ( and Chrome ) wont connect on Macos10.15.6 .

One of my computers a Mid 2014 MacBook Pro laptop runs Safari fine with MAcOS 10.15.6 , but since the update will no longer connect to Firefox or Chrome browsers. A newe… (read more)

One of my computers a Mid 2014 MacBook Pro laptop runs Safari fine with MAcOS 10.15.6 , but since the update will no longer connect to Firefox or Chrome browsers.

A newer desktop iMac 2019 has completed the Update and has no problems running the most uptodate versions of Safari 13.1.2, Firefox 79.0 , or Chrome ( 84.0.4147.135 ). I tried re-installing the Firefox and Chrome programs , but no success.

Any suggestions on how to correct. Browser connectivity problem. (My network settings are identical on both computers )

Asked by loulavopa 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

saving passwords

Everytime I put in a password Firefox asks me if I want to save it. It never saves it. The next time I return to that website I put the password in and it asks me if I wa… (read more)

Everytime I put in a password Firefox asks me if I want to save it. It never saves it. The next time I return to that website I put the password in and it asks me if I want to save it again. Why does it keep asking me to save the password if it never saves it?

Asked by nickvatterott 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Mac Firefox update dialog

Can you please turn OFF the update window that happens every time I launch Firefox now? I do not have rights to update my machine and the updates are handled by corporate… (read more)

Can you please turn OFF the update window that happens every time I launch Firefox now? I do not have rights to update my machine and the updates are handled by corporate IT. It's extremely annoying.

Asked by me142 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bitwarden & DuckDuckGo Extensions in Toolbar

I just enabled FireFox sync, but for some reason I can't seem to get the Bitwarden Extension nor my DuckDuckGo Extension to show up in the top toolbar (top right) like it… (read more)

I just enabled FireFox sync, but for some reason I can't seem to get the Bitwarden Extension nor my DuckDuckGo Extension to show up in the top toolbar (top right) like it does on my other computer.

My 2 extensions are installed and running, so not sure why they don't show "up top"

Any help greatly appreciated.

Asked by MDP 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

firefox will not let me get onto ebay.

Since I have installed the new version of firefox I can not get onto ebay's website. Ebay works fine on other browsers but not on firefox. the regular ebay website does… (read more)

Since I have installed the new version of firefox I can not get onto ebay's website. Ebay works fine on other browsers but not on firefox. the regular ebay website does not come up...it appears as an outline with only words without the ability to navigate normally on the website. I am not very tech savvy and I don't know how to fix this. Help

Asked by mmhr 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Colours are too saturated

I have the newest iMac since yesterday. MacOs Catalina 10.15.6 The colours in Firefox are since then way too saturated. There is a big difference with for example Safari.… (read more)

I have the newest iMac since yesterday. MacOs Catalina 10.15.6 The colours in Firefox are since then way too saturated. There is a big difference with for example Safari. How can I fix this? I understand that I should disable color management, but I have no idea how or where? (I am not a computer wizz, rather a dummy, so no complicated solutions please.)

Asked by cdv53 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Restoring lost tabs after a Refresh

I'm using Firefox as my browser, on a desktop Mac (OS). Please write out any possible solutions to my problem with as much detail as possible, step-by-step. (I'm recoveri… (read more)

I'm using Firefox as my browser, on a desktop Mac (OS). Please write out any possible solutions to my problem with as much detail as possible, step-by-step. (I'm recovering from a concussion, and at least for now, I need instructions to be very detailed. Thanks.)

I did a Refresh. (I've never done a Refresh before.) In the past, my tabs would be automatically restored if I quit and then re-opened Firefox. I assumed this would happen after the Refresh. My tabs did not get restored, and Restore Previous Session (in History) is greyed out. Same when I click on the button that looks like three horizontal lines, at the top right-hand corner of the menu bar. When I went to the Restore Tabs page that comes up when you re-open Firefox, the box that usually shows the tabs from the previous session was empty.

Please can someone help me get back the tabs I had just prior to doing the Refresh.

Asked by jane.alexandra.kessler 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Stopping automatic pdf downloads on Firefox using MacOS

It does not matter how many times I change this setting in preferences to "Open in Firefox" I still get this pop-up every time I click a pdf. It also does not matter how … (read more)

It does not matter how many times I change this setting in preferences to "Open in Firefox" I still get this pop-up every time I click a pdf.

It also does not matter how many times I select "open with preview" and click "Do this automatically for files..." box. Every time I click the next pdf the same thing pops up!?!?!?!

And additionally no matter my selection I make ends up leading to a pdf being downloaded automatically.

This is beyond frustrating. Please help.

Asked by douglasprice434 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago