Firefox Support Forum

Hello, after updating Firefox to v.119 a couple of issues have developed that I can’t seem to resolve.

First of all the Firefox logo has disappeared from my home page. To show what I mean here are some screenshots: The 1st one shows what I see when I open the browser as normal - as can be seen I have several extensions normally in use so the 2nd image shows Firefox opened in ‘Troubleshoot’ mode.

Both these two were taken with the Privacy & Security settings set to ’Strict‘, the 3rd image shows ‘Troubleshoot ’mode with Privacy & Security set to ‘Standard’. ~~~ Now onto the subject of fonts; I’ve done some searching around and even with the Privacy & Security settings customized to ignore fingerprinting, Firefox still ignores my font-setting preference, which is FreeSerif, usually at 14 or 16pt size. Despite me unchecking the setting to allow websites to use their own fonts I cannot get any page to load using my preferred font. This causes me problems as I suffer from a particular type of astigmatism which makes san-serif fonts difficult to read.

Thanks in advance for any help offered.

Andy King

I don't remember with which version of Firefox for Linux this issue started; but I cannot play multiple videos at once. If I open two tabs with video sources one of the videos will automatically pause if I start watching the second one.

I have tried disabling my add-ons but the issue persists and I don't think there should be any reason for any of them interfering with videos.

Currently running Firefox 120.0 (64-bit - Arch Linux)

Sometimes a bookmark folder on my toolbar randomly won't open. I can go to Manage Bookmarks and see the bookmarks there, but the folder on the toolbar won't open when I click on it. I haven't changed anything on the folder. Sometimes deleting a bookmark in the folder and restarting Firefox fixes the folder, sometimes it doesn't.

I haven't noticed any errors.

I'm using Firefox 118.0.2 (64-bit) on Ubuntu.

Every time firefox has updated this year it prevents me from signing into my Navy federal credit union account. I get the following error message; Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/mfa.fcc" on this server.

Reference #18.82b3417.1697332724.50b30aec

I have had to turn off the ad blockers in the past and delete all the history including sign ins to get it to work again. This update I again went through all of that and also tried turning off every extension, turning off firefox tracking blocker and even reset the network setting to no proxy. Nothing works. Will I have to go back to using the google spyware browser just so I can do my banking? Or can this problem finally be fixed? If firefox worked with NFCU forten years prior without any difficulty I don't know why it cant be fixed.

Is there a way to use the default xfce windows instead of firefox`s own? I mean I have my own setting in the xfce window manager that are not applyed to firefox. fo example: I unchecked Raise windows when clicking inside application window, that is not applyed to firefox, I also have a context menu when right clicking on other windows title bars that I can customize, In firefox I have something total else.

Hello, I did something stupid. I was trying to set up the dark/light theme via cli, and I asked openai about it.

It suggested this command:

echo 'user_pref("lightweightThemes.selectedThemeID", "firefox-compact-light@mozilla.org");' | jq -s '.[0]' > ~/.mozilla/firefox/*.default-release/prefs.js

Which resulted in the following error:

jq: parse error: Invalid numeric literal at line 1, column 11

When I opened mozilla, my profile was reset, and websites won't load (except this one!). They just hang there loading forever. My internet is fine, chromium works perfectly.

So how do I fix this and is there a way I can recover my profile? (Yes I know I should've made backups)

Sometimes I get notifications from Firefox which send me to "usefulcontentsite.com" (don't click this, might be harmful!) and when I click them, uBlock Origin blocks them. So I'm pretty certain that is spam (or worse). However, I could never attribute this to any page or maybe some harmful extension I have installed. Also, I mostly block site's requests for notifications.

Here is the list of installed add-ons: - ClearURLs (recommended by Mozilla) - Firefox Multi-Account Containers (official extension) - KeePassXC-Browser - uBlock Origin (recommended by Mozilla) - User-Agent Switcher and Manager (recommended by Mozilla)

So imo nothing exotic here.

Does anyone here have a clue where those notifications might come from?

I'm using my imac to report problem...My laptop froze while using proton vpn to watch sportsurge. force quit unplugged and could not connect with firefox when i turned computer back on

The videos on YouTube work, but when I go to other pages I get this message, I already tried removing all the add-ons, the hardware acceleration, even doing a 0 installation and it still gives me the problem, and also in others devices with fedora, I get the same error.

I am using the latest version of Firefox on Linux Mint. I've had some flash on opening issues that I've been unable to permanently prevent. Suddenly my adblock software is not working. I tried uninstalling, reinstalling, different adblocks-no improvement. No extension software is showing on my toolbar and selecting the extensions software just brings up a suggested extensions.

I visit antiwar.com, read an article, read comments, then try to give a thumbs up on a comment I agree with. I click on the Disqus box to log in, but the vote count doesn't go up. I've already tried setting NoScript to allow everything on that site, but nothing changes. I've already tried uninstalling Firefox then reinstalling it on my Debian based Linux computer, but the settings are remembered. I have also tried to refresh Firefox like this page says: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings But the instructions are apparently for an older version of the browser because step number 1: Click the menu button Fx89menuButton, click Help and select More Troubleshooting Information. does not lead to what is shown on step 2. No "Refresh Firefox" boxes appear.

Is there some setting I need to change in about-config?

The font that I want Firefox to use for rendering web pages is in my system (/usr/share/fonts/truetype/), but Firefox doesn't include it in the list of fonts that I can choose from. Other applications (System Settings, LibreOffice) can use the font that I want.

Where does Firefox look for the fonts that it offers for me to choose from?

This issue was discussed in https://support.mozilla.org/en-US/questions/1354942, but the answer given was "The fonts are usually ordered in several section", which doesn't tell me where to put my font so that Firefox will see it.

I also think I remember seeing a comment somewhere that Firefox doesn't offer some of the fonts that it can see. How does it choose which fonts to offer? If I need to change my font so that Firefox will let me use it, I can do that with a font editor, but I need to know what the criteria are. Having glyphs for Basic Latin evidently isn't a requirement, see https://connect.mozilla.org/t5/ideas/avoid-problem-with-unsuitable-default-font/idi-p/37281.

It's no big deal but my music folder which is all YouTube wont sort by name all other bookmark folders I have sort fine. When I sort by name it is all random. This issue started about 2 or 3 Firefox updates ago before it would sort by name no problem I am using 118.0.1 I don't know if YouTube has changed something with there icons or its just a bug in Fire Fox

When you download and click on a file without the program to use it installed, the KDE portal opens up, and the only option is to go to the discover store to get the required program since you dont have anything else that's usable. However, the new program does not show up in this window, and the window to choose the associated program cannot be closed.

So, to get it to go away, I chose to associate .pptx with the dolphin browser temporarily so I could choose the correct program afterwards. After going into the firefox settings (General>applications) and setting the powerpoint files to open with ONLYOFFICE, it still ignores my changes and opens up the dolphin browser every time. I set the normal linux file association to ONLYOFFICE, so clicking on the file outside of firefox opens the correct program. I tried uninstalling firefox and deleting "all" associated files through the discover store, and still had the same problem upon reinstalling. I can clearly see there are some remaining Mozilla files on my drive despite the fact I said to delete all of the associated files, but for some reason I do not have permission to delete them, no matter what I try.

When downloading and clicking a .pptx file through chromium, the correct application loads right away, so this is clearly a problem with only firefox not updating its file associations despite me repeatedly trying to do so through the system settings.

when I try to click drop down menus on rpg mo, like settings/game options or anything in the gear drop down menu it wont let me click. I can't play rpg mo is there a reason for this like is it not html they are using but it works on windows? I am using suse linux leap.

I stream video and after 10 minutes, graying out of screen or simply the steaming stopped. Repeatedly same problems. Problem for same streaming not seen using chrome.

I do online payment and screen locks up. I refreshed... no change. I paid in chrome... no issues Now notified that I may have paid twice. WTF?

Why suddenly problems with firefox.

Running Linux mint

It seems that this problem is common in firefox community. So first of all I basically tried all default troubleshooting steps such as dealing with cookies (turning off, tuning on, exceptions), cleaning data, cleaning cache, security settings, etc etc, even though I am on freshly installed firefox.

So lets see now, problem is with https://vk.com/ website. It works until processing my login info. After I enter necessary credentials, it reloads and just produces infamous error. Network monitor displays loop of login.vk.com domain migrating cookies to login.vk.ru which restores them and then finally trying to open actual account php page starts the loop anew. Well until NS_ERROR_REDIRECT_LOOP stops this shamelessness. Resetting all browser data back, just enables me to enter my credentials again and the same process starts again. I can access this website from the same network from different browsers from different devices and operating systems.

Currently I encounter this problem on recently installed Arch linux, with basically dwm and firefox, and since I had very rough time with how unpredictable this system were so far, I don't know how much it is browser issue, so I think I should mention it.

Thank you in advance.

When I open Firefox, the wrong town name is always there with temperature. Can't Firefox remember my town name? I'm getting a little upset that so simple a problem can't be fixed automatically. Sincerely Bob

I wanted to make a lengthy post on a website today, but I accidentally hit CTRL + R twice which bypassed the "This page is asking you to confirm that you want to leave — information you’ve entered may not be saved." safety net. Is there a way to deliberately disable any and all refresh shortcuts and buttons when a safety net shows up, so my buttery fingers don't ruin my day to it's absolute maximum?

I want safety nets to be deliberately annoying.