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Plzzz help!!!!!

dupe of https://support.mozilla.org/en-US/questions/1289605 - locking this thread AdapterDeviceID: 0x1c02 AdapterDriverVersion: 26.21.14.4250 AdapterSubsysID: 11c21b4c A… (read more)

dupe of https://support.mozilla.org/en-US/questions/1289605 - locking this thread


AdapterDeviceID: 0x1c02 AdapterDriverVersion: 26.21.14.4250 AdapterSubsysID: 11c21b4c AdapterVendorID: 0x10de AvailablePageFile: 9555845120 AvailablePhysicalMemory: 11241431040 AvailableVirtualMemory: 138531514019840 BIOS_Manufacturer: American Megatrends Inc. BreakpadReserveAddress: 1713406214144 BreakpadReserveSize: 83886080 BuildID: 20200217142647 CPUMicrocodeVersion: 0x9a CrashTime: 1591246653 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1591246300 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Beijing Kingsoft Security software Co.,Ltd":["kwsui64.dll","kisfdpro64.dll"],"Microsoft Corporation":["msvcp140.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","usp10.dll","NapiNSP.dll","winrnr.dll","pnrpnsp.dll","wshbth.dll","amsi.dll","dbgcore.dll","webauthn.dll","wininet.dll","wbemsvc.dll","fastprox.dll","wbemcomn.dll","wbemprox.dll","Windows.Globalization.dll","DWrite.dll","urlmon.dll","dbghelp.dll","iertutil.dll","BCP47mrm.dll","Bcp47Langs.dll","ColorAdapterClient.dll","mscms.dll","avrt.dll","npmproxy.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winnsi.dll","wtsapi32.dll","netprofm.dll","nlaapi.dll","wsock32.dll","D3DCOMPILER_47.dll","d3d11.dll","dcomp.dll","WINMMBASE.dll","winmm.dll","uxtheme.dll","dwmapi.dll","version.dll","DXCore.dll","dxgi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","winsta.dll","userenv.dll","umpdc.dll","msasn1.dll","powrprof.dll","profapi.dll","kernel.appcore.dll","msvcp_win.dll","cryptsp.dll","wintrust.dll","win32u.dll","gdi32full.dll","crypt32.dll","KERNELBASE.dll","bcryptPrimitives.dll","ucrtbase.dll","bcrypt.dll","windows.storage.dll","cfgmgr32.dll","ole32.dll","kernel32.dll","shlwapi.dll","imm32.dll","combase.dll","user32.dll","ws2_32.dll","clbcatq.dll","shell32.dll","rpcrt4.dll","SHCore.dll","oleaut32.dll","nsi.dll","setupapi.dll","msvcrt.dll","sechost.dll","psapi.dll","msctf.dll","gdi32.dll","advapi32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 177 StartupCrash: 1 StartupTime: 1591246653 SystemMemoryUsePercentage: 34 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20200217142647","version":"73.0.1","vendor":"Mozilla","displayVersion":"73.0.1","platformVersion":"73.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16318,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"zh-Hans-CN","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":18363,"windowsUBR":836},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":"NVIDIA GeForce GTX 1060 3GB","vendorID":"0x10de","deviceID":"0x1c02","subsysID":"11c21b4c","RAM":3072,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumd.dll","driverVendor":null,"driverVersion":"26.21.14.4250","driverDate":"2-24-2020","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":144,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"blocked"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-no-angle"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["金山毒霸铠甲防御"],"antispyware":null,"firewall":["Windows 防火墙"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"zh-CN","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"accessibility.force_disabled":1,"browser.cache.disk.capacity":1048576,"browser.search.region":"CN","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","extensions.screenshots.disabled":true,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":5},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 13112:"Gecko_IOThread",14180:"Timer",7220:"Link Monitor #1",12508:"Socket Thread",18936:"JS Watchdog",18576:"JS Helper",11508:"JS Helper",14060:"JS Helper",452:"JS Helper",11024:"JS Helper",8612:"JS Helper",1536:"Cache2 I/O",11776:"Cookie",12456:"StreamTrans #1",14084:"GMPThread",13176:"Worker Launcher",12692:"WindowsVsyncThread",17308:"Compositor",15268:"ImgDecoder #1",15008:"ImageIO",12812:"IPDL Background",6896:"DOM Worker",5756:"StreamTrans #2",5316:"QuotaManager IO",16140:"StreamTrans #3", Throttleable: 1 TotalPageFile: 18184658944 TotalPhysicalMemory: 17110917120 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 3.44 Vendor: Mozilla Version: 73.0.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 服务提供商 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP 服务提供商 : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 服务提供商 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP 服务提供商 : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: zh-CN

Asked by 365176255 2 months ago

  • Locked

error gah crush

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1296642. Please follow up there, thanks.] during i open the browser to watch a news i seen the pop… (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1296642. Please follow up there, thanks.]


during i open the browser to watch a news i seen the pop up gah:) crush and need help how to fix thank you..

Asked by jast ienag 2 weeks ago

  • Locked

Troubleshooting browsing error message

duplicate of /questions/1298925 Hello, I recently installed Firefox, and obviously did something wrong since in my privacy settings because I can no longer browse. I get … (read more)

duplicate of /questions/1298925

Hello, I recently installed Firefox, and obviously did something wrong since in my privacy settings because I can no longer browse. I get the following message: An error occurred while processing your request. Reference #97.ccae0017.1597175032.1c44ff1.

Asked by suzan1 3 days ago

  • Solved
  • Archived

add ons does not open

Have problems with flash sites, after following the complete uninstall and delete instructions for flash, re-starting computer and re-installing, problems were still ther… (read more)

Have problems with flash sites, after following the complete uninstall and delete instructions for flash, re-starting computer and re-installing, problems were still there, then tried to uninstall realplayer plugin, and noticed add-ons didn't open. It Does open in safe mode though, managed to uninstall rp plugin, but problems still exist. Re-installed firefox, didn't help either.

Asked by ro33 7 years ago

Answered by ro33 7 years ago

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Firefox won't load google image search results

Firefox won't load google search results. It will load the page of results with the thumbnails etc. but if you click any of them, just a loading spinning icon appears on … (read more)

Firefox won't load google search results. It will load the page of results with the thumbnails etc. but if you click any of them, just a loading spinning icon appears on the tab and it never loads.

I have tried: Both logged in and out of google account, All other areas of google work with no problems (news, shopping etc.), Site working perfectly in Internet Explorer, Running firefox in safemode, Manually disabling all plugins and addons, Clearing the cache and cookies, Opening results in new tab just results in white page with web address but it never loads, Restarting both my PC and router.

It's not been working for at least the past 6 hours. Last time I used it was about a week ago and it was working fine then. I've not noticed any problems on any other sites this week that I can recall.

Asked by laughsofgreed 7 years ago

Answered by laughsofgreed 7 years ago

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  • Archived

back navigation arrow doesn't work anymore, also not getting suggestoins when I start typing a URL... how can these be fixed?

So after I deleted a bunch of files/applications today (computer was threatening to crash), Firefox started to do a couple weird things. Navigating backward is no longer… (read more)

So after I deleted a bunch of files/applications today (computer was threatening to crash), Firefox started to do a couple weird things. Navigating backward is no longer possible; the back navigation arrow is greyed out. Also, when I start typing a URL, it no longer suggests the rest of it, either in the URL bar itself or in a drop down menu (it used to do both). 16.0.2 is the current version, right? That's the one I kept, I deleted the others. Recently, I got the announcement that Apple isn't supporting my operating system, Mac OS X 10.5.8 anymore, I don't know if that is relevant. How can these things be fixed?

Asked by kristengalvin 7 years ago

Answered by Mushaf 7 years ago

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  • Archived

Firefox ignoring styles

I recently changed to a new computer and I have been having problems with Firefox that I haven't experienced before. Whenever I use Firefox I find myself having to force … (read more)

I recently changed to a new computer and I have been having problems with Firefox that I haven't experienced before. Whenever I use Firefox I find myself having to force refresh (Ctrl+F5) a site almost every time. I do this when I see the site that I am at looking weird (like the picture below) like it is ignoring the styles. Can anyone help me fix this?

I have tired running Firefox in safe mode, Chrome renders just find all of the time, and I have cleared the cache and everything multiple times

https://docs.google.com/open?id=0B5G_RAIUyaK8ZHFNaHQtLUxIYmM

Asked by SamuraiBoy90 7 years ago

Answered by cor-el 7 years ago

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  • Archived

I perhaps have all ready sent this problem. I cannot attach a file to my e-mail. ATT support says I ne to change browsers. Help me fix the problem

I have been working with ATT support and was raised to the third help level. I can send attachments with Gmail with your browser and I can send attachments with my wife'… (read more)

I have been working with ATT support and was raised to the third help level. I can send attachments with Gmail with your browser and I can send attachments with my wife's laptop with your browser. This has been going on for a month now. ATT support to help me be able to send my ATT e-mail with attachments. They say I need a different browser. I do not want change or leave Firefox. Can you help? Richard Schroeder dmtrans@sbcglobal.net

Asked by dmtrans 7 years ago

Answered by cor-el 7 years ago

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why does flash keep crashing on my laptop but not on my pc?!

firefox will open and everything works until i load any fb games or videos, flash crashes.flash is good on my desktop pc. my laptop is brand new, firefox and flash are u… (read more)

firefox will open and everything works until i load any fb games or videos, flash crashes.flash is good on my desktop pc. my laptop is brand new, firefox and flash are up to date, i'm sure flash is on. i dont know what to do. getting frustrated!!

Asked by omg1012 7 years ago

Answered by cor-el 7 years ago

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  • Archived

No CSS loaded and no video plays in FF17

I have my firefox 17.0. It did not load the css of any website and it can not play any video though I have latest version of Flash 11.5. It shows only black screen and vi… (read more)

I have my firefox 17.0. It did not load the css of any website and it can not play any video though I have latest version of Flash 11.5. It shows only black screen and video is not loaded.

Asked by ronak1411 7 years ago

Answered by philipp 7 years ago

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Since I installed Firefox 17.0.1, the program has become unstable. I have a hard time getting the program to respond to start. I have to try at least 3 times

As I mentioned, the program will not start on the first time that I click the icon. The hourglass appears for a second or two and then disappears. I have to try at lea… (read more)

As I mentioned, the program will not start on the first time that I click the icon. The hourglass appears for a second or two and then disappears. I have to try at least 3 or more times before the program responds. Should I try to uninstall 17 and reinstall 16. I have already uninstalled 17 and reinstalled it.

Asked by rainbow-clouds 7 years ago

Answered by cor-el 7 years ago

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When I try to open Firefox, I get an error message that begins "The procedure entry point ?CreateDrawTargetForCairoSurface@Factory...could not be located..."

When I try to open Firefox, I get an error message that reads "The procedure entry point ?CreateDrawTargetForCairoSurface@Factory@gfx@mozilla@@SA?AV?$TemporaryRef@VDrawTa… (read more)

When I try to open Firefox, I get an error message that reads "The procedure entry point ?CreateDrawTargetForCairoSurface@Factory@gfx@mozilla@@SA?AV?$TemporaryRef@VDrawTarget@gfx@mozilla@@@3@PAU_cairo_surface@@ABUIntSize@23@@Z could not be located in the dynamic link library gkmedias.dll.

My only option is to click okay in the Error Message Box, but Firefox will not open then.

Asked by bgallagher 7 years ago

Answered by cor-el 7 years ago

  • Solved
  • Archived

Firefox randomly closes without any error messages

It doesn't matter what site I'm on and it even happens sometimes when the browser is minimized and not being used. The window will disappear as if I've hit the close butt… (read more)

It doesn't matter what site I'm on and it even happens sometimes when the browser is minimized and not being used. The window will disappear as if I've hit the close button, then when I start the browser again it usually brings my tabs back up or shows me the "This is embarrassing" window. I'd say it happens about every half an hour.

Asked by dietcoke 7 years ago

Answered by iamjayakumars 7 years ago