Firefox Community Forum

CrashID: bp-5b2cb490-913f-4ffa-8f1b-35cba0240323

Hello, since today I am experiencing instant crash on start up. It was perfectly fine yesterday (10 hours ago). Even attempting to open safe mode when offered also instant crash. Firefox is currently unuseable.

I believe the recent 124.0.1 is the issue ? Can this be confirmed, where can I check if this issue is widespread & the ETA to an eventual fix ?

I am tired of this [removed] browser quitting, even when I don't have it open...I am going to uninstall it and NEVER install it again...I tried a full uninstall to see if it would fix whatever the [removed] issue with it was, but it is doing the same [removed] again!...I don't have this problem with any other browser I use on my system (Chrome, Brave, Opera and Tor)...I am tired of dealing with this [removed], so you can just take your [removed] and shove it!!!

How the hell does a browser crash when it isn't even being used???!!!

No need to respond and ask for any logs or other [removed], because it will all be gone!!!

I asked this question about 115.4.1 and was told to try in safe mode. However I cannot connect to my mail servers of which I have 2 and Gmail when in safe mode. Please look into the resource handling problem with the new Thunderbird under Win10.

1) Whenever I open Thunderbird the Gmail messages apparently get refreshed taking several minutes. I have cleaned up that inbox and limited to 366 days of mail.

2) I spent hours moving mail from past year from my other accounts into local storage. You no longer can scroll and block select more than about 20-30 messages at a time regardless of the background activity 1) above. The program requires you to repeatedly release shift key to grab more than a few messages. If you are able to grab say 1000 messages, and try to move them, the system chokes and does not respond.

3) Any background activity impedes the ability to scroll the inbox.

The new versions are crippled in some way as far as resources. The older version was more tolerant.

Please listen to complaints. Putting in safe mode I cannot troubleshoot. It is also very difficult in Win10 to follow instructions to safe mode unlike previous OS.

After i moved to another location and getting now internet via fiber and via fritz!-router 7530 i have issues with readability in many cases: Google News, Mailbox at GMX. To the 7530 my notebook is normally connected via WLAN. Text is in places often not shown, or colored in black or green or magenta, Images are often in places or complete filled with flicker (white, green, magenta, black). I suspected the WLAN connection and searched and read the ffox-help und tried some things, but nothing helped. Using a long cable from 7530 to nb has no effect.

I made a fack saved login called ilove123.com

and i had the password be 123

i then clicked the three bars selected help selected more troubleshooting information and selected open folder of my profile

i selected loginsjson searched for ilove123 and it was found

i then removed the saved login ilove123.com

and i repeated the process of reopening profile folder

i selected loginsjson lookked for the login it was not there

but when i selected loginsbackupjson

it was there!

which can only mean my login that i accidently deleted is also in the loginsbackjsonfile of my current profile

but how do i decrypt it?

firefox has fully stoped working for me, i cant open even one tab a message appears that says' guh your tab has crashed' i cant do absolutely anything, please i need help

A blank survey pops up in my homepage each time I open Firefox, I haven't filled it yet since I don't know what it entails and what it is about. There is no option to close it either, and it seems bugged as it isn't going away even after updating the version of Firefox, it is still present on 125.0.2 version. Kindly assist regarding the same. I have attached a picture of the same herewith.

I have the profile folder of loginjson, loginbackupsjson and key4

what am i supposed to do to recover my deleted passwords

please give me the steps on what i need to do with these files

If I Open normal window (not private) then click menubar/3 bar menu (upper right side) and click 'new private window' and then close normal window, it also closed my private window. v121.00

I need detail instructions please on how to recover my deleted passwords with the loginsbackupsjson the key4 and loginsjson

if you are not going to respond with detail instruction then do not respond at all

I need step by step instruction on what i do

please for 1 moment realize your not talking to a fellow expert or an intermediate competant person in this field

you are talking to a 100% novice i need detail instruction

for example

step 1 open profile folder step 2 right click blank step3 create new file step 4

this is what i need i need detail instruction and i dont understand why i have to repeat my self mutliple times

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:121.0) Gecko/20100101 Firefox/121.0)

I updated FF build from 120.0.1 to 121.0, then sound disappeared from all websites!!! and I checked my laptop the sound is working in other apps! now I watch YouTube like Charlie Chaplin. This issue happens in a new profile, as I created another one to see if it's a profile related problem, Thank you.

It turns out the copied logins-backupjson file i had pasted on my desktop screen was already overwritten by an added or removed login, thus writing over when it did have the saved login removed that i was trying to recover

is there any other way to recover the removed login?

i saw this response by Cor-el for another user with a similar situation

If you still have the signons.sqlite that was used in a previous Firefox version then you can try to restore passwords saved in that file.

Firefox 32 and later builds store the passwords in the logins.json file in the profile folder and no longer use the signons.sqlite file that has been used before (the matching key3.db file is still needed). If you still have the signons.sqlite file used in previous Firefox versions then you can try to force Firefox to migrate the passwords saved in that file (you will lose passwords saved in Firefox 32+ versions). You can force Firefox to reimport the passwords from the signons.sqlite file and rebuild the logins.json file with these steps:

   reset the signon.importedFromSqlite pref on the about:config page to the default value via the right-click context menu
   delete the logins.json file in the Firefox profile folder with Firefox closed 

When you restart Firefox then you should have the signon.importedFromSqlite pref with the value set to true and you should have the passwords imported in the Password Manager unless there may have been errors.

I am using Firefox on a Mac Mini, previously on Monterey but now on Sonoma.

Since about a month ago, any update of Firefox would cause a crash on start up, and the last working version is 118. The latest version of 121 has not fixed this problem.

Firefox would crash after a few seconds after starting up the app. I have attempted the following:

• Creating a new profile or "Refresh Firefox": same crash.
• Disabling extensions: same crash.
• Troubleshoot mode: does not crash, but does not fix anything under normal mode.
• Removing files related to Firefox before a clean install: same crash. I only deleted ~/Library/Application Support/Firefox and the app bundle – not sure if anything else could help.
• Creating a new macOS user, and install Firefox: does not crash.

I am almost ok with wiping my profile just to be able to use Firefox again, but apparently I do not know the correct files to wipe.

Links to crash reports using version 119 and 121:

• https://crash-stats.mozilla.org/report/index/899205d8-a383-4428-bb3d-583750231028
• https://crash-stats.mozilla.org/report/index/4b02c442-5611-450b-8a71-a5bed0231226

Greetings Firefox Community

As I long time user and supporter (have donated and even got a shirt to show!) I have never had any issues with my beloved FF. If anything minor had happened, I would always find a quick fix on the community forums.

This one is an odd ball: for a while now Firefox forgets all saved passwords but only after a cold reboot (not a restart or sleep).

It's my elderly mum's laptop, which I manage for her using a remote desktop app. It's a fairly new Asus Vivobook with Win11, fully updated and free from viruses and hacks as we have installed paid versions of both Malwarebytes and HitmanPro.Alert. My Windows desktop runs exactly the same OS and those two security software, and my FF never ever forgets anything! The only difference is that her Windows and FF are set to the Italian language while mine is English.

After trying a "refresh", I exported her passwords and bookmarks and took the drastic step of completely wiping FF and even removing profiles. Reinstalled the latest x64 version and the problem is still happening.

Had a good look at both security software to ensure there was no funny setting to cause that to occur, fact is the laptop also runs Chrome and Edge with all the same saved passwords yet those two pesky browsers never forget anything!

Personally, I'd much prefer for her to continue to use FF rather than the other two, so I am shouting out for HELP, please! Hope someone has seen this and/or knows how to fix it.

Many thanks in advance and Merry Christmas to all! Cheers Paul Perth - Australia