Firefox Support Forum

Hello everyone,

i just wanted to post this here so others may find it via google. I had a problem with videos randomly playing with black borders. That was really annoying because sometimes it cut out portions of the video. But after months of trying and searching nothing came out, except the "fullscreen black border 'api-config' fix" wich didn't help me. And now finally I figured it out! It was my damn AMD driver...! It was set to "Home Video" in "Audio and Video", wich enabled "AMD video stabilization".

So in quick summary: When you have black borders while watching video in Firefox; make sure in your AMD-driver, in "Audio and Video", "AMD video stabilization" is turned off!.

Hope this helps someone, bye :-).

my browser was running insanely slow so i decided to close it out only to open it back up to being logged out, tabs gone (but still synced for now) and at least 1 extension which is now no longer available for download gone! i'm p***ed mostly because the extension (enhancer for youtube) was the only good one of it's kind and now it's gone for absolutely no reason. i did not clear any data or cookies prior to this so why?!

Looking to restore the bookmarks and saved logins. They accidentally ended up in the trash. I retrieved the files from the trash but now have no idea what to do with these pieces as shown in the "Uploaded images". Any advice is greatly appreciated. Hoping someone can say: "this is where the saved login data is located and this is where the book marks are located AND this is where they need to be reinserted. Thanks in advance.

Not sure which is the cause. On multiple laptops and desktops after last Windows 11 update and then an immediate Firefox update, the software protection service of Windows 11 goes into high cpu mode consuming 40-50% of cpu when Firefox is opened. Running Firefox version 122.0 (64-bit) version. Tried in safe mode and still having issue. Just an FYI for developers to look into for next Firefox update.

Crash ID: e56598a1-4e28-4d2c-a610-ea52a0240122 Signature: [@ nsGlobalWindowOuter::PrepareForProcessChange ]

   Details
   Crash Annotations
   Bugzilla
   Modules
   Raw Data and Minidumps
   Extensions
   Telemetry Environment
   Correlations
   Debug

Signature nsGlobalWindowOuter::PrepareForProcessChange More Reports Search UUID e56598a1-4e28-4d2c-a610-ea52a0240122 Date Processed 2024-01-22 19:21:04 UTC Uptime 1,609 seconds (26 minutes and 49 seconds) Install Age 5,802 seconds since version was first installed (1 hour, 36 minutes and 42 seconds) Install Time 2023-06-12 14:42:42 Product Firefox Release Channel release Version 114.0.1 Build ID 20230608214645 (2023-06-08) Buildhub data OS Windows 10 OS Version 10.0.19045 Build Architecture amd64 CPU Info family 21 model 2 stepping 0 CPU Count 8 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

GM107 [GeForce GTX 750 Ti] (0x1380)

Startup Crash

False

Process Type content MOZ_CRASH Reason (Sanitized)

MOZ_CRASH(PrepareForProcessChange GetRemoteOuterWindowProxy)

Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ffb888e5e89 Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,373,959,680 bytes (138.53 TB) Available Page File 21,755,187,200 bytes (21.76 GB) Available Physical Memory 6,344,536,064 bytes (6.34 GB) System Memory Use Percentage 63 EMCheckCompatibility

True

App Notes

FP(D10-L1100-W0000100-T000) DWrite? DWrite+ WR? WR+

Crashing Thread (0), Name: MainThread Frame Module Signature Source Trust 0 xul.dll nsGlobalWindowOuter::PrepareForProcessChange(JSObject*) dom/base/nsGlobalWindowOuter.cpp:2557 context 1 xul.dll nsDocShell::Destroy() docshell/base/nsDocShell.cpp:4580 cfi 2 xul.dll nsWebBrowser::SetDocShell(nsDocShell*) toolkit/components/browser/nsWebBrowser.cpp:1143 cfi 3 xul.dll nsWebBrowser::InternalDestroy() toolkit/components/browser/nsWebBrowser.cpp:175 inlined 3 xul.dll nsWebBrowser::Destroy() toolkit/components/browser/nsWebBrowser.cpp:868 cfi 4 xul.dll mozilla::dom::BrowserChild::DestroyWindow() dom/ipc/BrowserChild.cpp:759 cfi 5 xul.dll mozilla::dom::BrowserChild::RecvDestroy() dom/ipc/BrowserChild.cpp:2471 cfi 6 xul.dll mozilla::dom::PBrowserChild::OnMessageReceived(IPC::Message const&) ipc/ipdl/PBrowserChild.cpp:7202 cfi 7 xul.dll mozilla::dom::PContentChild::OnMessageReceived(IPC::Message const&) ipc/ipdl/PContentChild.cpp:8820 cfi 8 xul.dll mozilla::ipc::MessageChannel::DispatchAsyncMessage(mozilla::ipc::ActorLifecycleProxy*, IPC::Message const&) ipc/glue/MessageChannel.cpp:1800 inlined 8 xul.dll mozilla::ipc::MessageChannel::DispatchMessage(mozilla::ipc::ActorLifecycleProxy*, mozilla::UniquePtr<IPC::Message, mozilla::DefaultDelete<IPC::Message> >) ipc/glue/MessageChannel.cpp:1725 inlined 8 xul.dll mozilla::ipc::MessageChannel::RunMessage(mozilla::ipc::ActorLifecycleProxy*, mozilla::ipc::MessageChannel::MessageTask&) ipc/glue/MessageChannel.cpp:1525 cfi 9 xul.dll mozilla::ipc::MessageChannel::MessageTask::Run() ipc/glue/MessageChannel.cpp:1623 inlined 9 xul.dll mozilla::RunnableTask::Run() xpcom/threads/TaskController.cpp:555 inlined 9 xul.dll mozilla::TaskController::DoExecuteNextTaskOnlyMainThreadInternal(mozilla::detail::BaseAutoLock<mozilla::Mutex&> const&) xpcom/threads/TaskController.cpp:879 cfi 10 xul.dll mozilla::TaskController::ExecuteNextTaskOnlyMainThreadInternal(mozilla::detail::BaseAutoLock<mozilla::Mutex&> const&) xpcom/threads/TaskController.cpp:702 inlined 10 xul.dll mozilla::TaskController::ProcessPendingMTTask(bool) xpcom/threads/TaskController.cpp:491 cfi 11 xul.dll mozilla::TaskController::TaskController::<lambda_5>::operator()() const xpcom/threads/TaskController.cpp:221 inlined 11 xul.dll mozilla::detail::RunnableFunction<`lambda at /builds/worker/checkouts/gecko/xpcom/threads/TaskController.cpp:221:7'>::Run() xpcom/threads/nsThreadUtils.h:548 cfi 12 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1239 cfi 13 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/threads/nsThreadUtils.cpp:479 inlined 13 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:107 cfi 14 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc:369 inlined 14 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:362 cfi 15 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:344 cfi 16 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:148 cfi 17 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:615 cfi 18 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:738 cfi 19 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc:369 inlined 19 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:362 cfi 20 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:344 cfi 21 xul.dll XRE_InitChildProcess(int, char**, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:673 cfi 22 firefox.exe content_process_main(mozilla::Bootstrap*, int, char**) ipc/contentproc/plugin-container.cpp:57 inlined 22 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:375 inlined 22 firefox.exe wmain(int, wchar_t**) toolkit/xre/nsWindowsWMain.cpp:167 cfi 23 firefox.exe invoke_main() /builds/worker/workspace/obj-build/browser/app/d:/agent/_work/2/s/src/vctools/crt/vcstartup/src/startup/exe_common.inl:90 inlined 23 firefox.exe __scrt_common_main_seh() /builds/worker/workspace/obj-build/browser/app/d:/agent/_work/2/s/src/vctools/crt/vcstartup/src/startup/exe_common.inl:288 cfi 24 kernel32.dll BaseThreadInitThunk cfi 25 ntdll.dll RtlUserThreadStart cfi

Sho

Locking this thread, please continue here: [/questions/1437760]
Recently upgraded to a new laptop, Thinkpad X1 Carbon 11th gen. Running a Wayland-based WM. OpenGL is working fine everywhere except Firefox. Works fine in Chrome, Blender, glxgears, Steam games. Firefox 121 gives the following error:

[GFX1-]: Failed to compile vertex shader: gpu_cache_update [ERROR webrender::device::gl] Failed to compile vertex shader: gpu_cache_update

Confirmed that MOZ_ENABLE_WAYLAND=1 is set.

❯ glxinfo -B name of display: :1 display: :1 screen: 0 direct rendering: Yes Extended renderer info (GLX_MESA_query_renderer):

   Vendor: Intel (0x8086)                                                                                                                                                                                                          
   Device: Mesa Intel(R) Graphics (RPL-U) (0xa7a1)                                                                                                                                                                                 
   Version: 23.1.9                                                                                                                                                                                                                 
   Accelerated: yes                                                                                                                                                                                                                
   Video memory: 31754MB                                                                                                                                                                                                           
   Unified memory: yes                                                                                                                                                                                                             
   Preferred profile: core (0x1)                                                                                                                                                                                                   
   Max core profile version: 4.6                                                                                                                                                                                                   
   Max compat profile version: 4.6                                                                                                                                                                                                 
   Max GLES1 profile version: 1.1                                                                                                                                                                                                  
   Max GLES[23] profile version: 3.2                                                                                                                                                                                               

OpenGL vendor string: Intel OpenGL renderer string: Mesa Intel(R) Graphics (RPL-U) OpenGL core profile version string: 4.6 (Core Profile) Mesa 23.1.9 OpenGL core profile shading language version string: 4.60 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.1.9 OpenGL shading language version string: 4.60 OpenGL context flags: (none) OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 23.1.9 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20

❯ inxi -G Graphics: Device-1: Intel Raptor Lake-P [Iris Xe Graphics] driver: i915 v: kernel

          Device-2: Bison Integrated RGB Camera type: USB driver: uvcvideo                                                                                                                                                         
          Display: wayland server: X.Org 23.2.4 driver: loaded: i915 note: n/a (using device driver)                                                                                                                               
          resolution: 1599x999~90Hz                                                                                                                                                                                                
          OpenGL: renderer: Mesa Intel Graphics (RPL-U) v: 4.6 Mesa 23.1.9 

❯ uname -a Linux nflx-erahhal-x1c 6.6.12 #1-NixOS SMP PREEMPT_DYNAMIC Mon Jan 15 17:57:06 UTC 2024 x86_64 GNU/Linux

Only one bitchute vid-site won't play in firefox, all other vids play. Other subscribers have same problem. USA Prepares https://www.bitchute.com/video/lsqwdjy27l0w/ https://www.bitchute.com/channel/rongibsonchannel2/

Trying to save a web page as a PDF to Evernote; error message Can't tell if this is an Evernote problem or a Firefox problem. 1. Click the "Print" button on the web page. 2. Scroll down to "print using system dialog". 3. Click the "PDF" button and scroll down to "Save PDF to Evernote". Error message appears: "error running print workflow". I've used this function many times before and it has worked with no problems. (I tried the "Mail PDF with Postbox" option on the PDF menu and it works.)

Came here after a response on my google play review.

The problem is exactly as the title describes. Playing videos on various websites, such as Youtube, Vimeo, Twitter and Reddit for example, on firefox mobile (including firefox focus) results in the videos playing back with low fps instead of their native fps.

Refreshing the page the video is on sometimes fixes the issue, than once you pause the video and resume it the problem with the low fps shows up again.

Reinstalling doesn't fix it and downgrading to an older version made the problem occur less, but videos would still sometimes play back with low fps.

If screen recordings help figure out the problem please tell me.

I'm currently looking for a job, and I keep my windows separated by category, so I have one that is job search related, and the other that is more general. In my job search window, I have many tabs open for different job postings that I want to hang on to /keep track of. When I want to jump to one of these tabs, I open a new tab and type in whatever its title would be, and then when it pops up in my history I click the "Switch to tab" shortcut to get to it. I find it saves time as opposed to sifting through 50 tabs. In this case, I was trying to find a tab that was opened to a sales job posting, and I clicked switch to tab. However, it took me to a what I think is an entirely separate window, one that I didn't even have open previously, and my jobs window disappeared. I tried to reopen it in History, but it didn't show up. Does anyone know what might have happened here, and how I can recover that window?

Computer stopped responding to wireless keyboard & mouse. I tried turning it off & back on, unplugging & replugging, switching dongles around; no good. Went out & bought a cabled mouse; seems to be working OK now. Except that the history of my last session HAS VANISHED. HELP, PLEASE!

Hi,

I cannot launch Firefox profiles starting with version 121. For instance, I use the following command to launch the default profile:

• /Applications/Firefox.app/Contents/MacOS/firefox-bin -P default -no-remote

I get the following output in Terminal app after the above command is executed:

• zsh: killed /Applications/Firefox.app/Contents/MacOS/firefox-bin -P default -no-remote

When I install the older version, the command works.

Thanks for your help.

authentication required window popups. And do not close with "cancel" or Esq.

The story: I've used proxy but subscription expired, so i do not have working credentials, but I cant change settings cause "authentication required" - blocks everything . how the fuck i turn it off?! options\settings is fucking locked by this pop up.

so for bad english... but have no other words for "this design" to lock everything after proxy pop up.

Hi, I have been quite satisfied with Firefox for a while, but these problems are ruining the experience for me. 1. The tabs keep refreshing when I switch apps or even when I stay on the browser, just by changing tabs and leaving it open within the session. I usually open a lot of tabs, and this has nothing to do with the inactive ones. 2. I used to be able to play YouTube videos in the background or with my screen off on the Firefox browser on my Android phone without problem. But now the audio keeps pausing and doesn't continue to load, even closes itself after a few seconds of loading. Nothing i've done, including downloading the video playback fix addon, clearing cache, restarting phone and turning off and on data saving mode/background data permission, has fixed this problem.