Firefox Support Forum

I cannot access my primary Firefox account, don't have a two-step authentication app configured for the account, can't find recovery codes, and don't have a logged-in device. In addition, I subscribe to premium services linked to the affected Firefox account, so I'm now unable to access them as well. To ask this question, I created a new Firefox account.

What should I do now? It seems I'm stuck paying for services I can no longer access. I can't even cancel the premium services since I can't access the affected Firefox account. How can I contact Mozilla Corp?

My windows got corrupted had to reinstall everything and this means i have lost my old Firefox account password is there anyway i can get all those saved passwords as i need them. Any help would be great

When i am loading my proxy into the multi container app i get a message that reads "please enter valid url link" do i need to enter an actual link or just the proxy numbers and port? I reached out to my proxy provider and they do not provide an actual link to the proxies.

im afraid to download anything. i should not have to download firefox browser, i have been using this acct for years. i tried to update ccleaner last nite and windows defender caught a trojan but removed it right away all other places i have been were fine today what happened to my firefox and duckduck go etc

When I drag the padlock to my desktop to create a shortcut, only a generic page image appears as the icon. How can I get Firefox to include a UNIQUE icon for each webpage? Other browsers, such as Brave, create an icon that is unique for the website it references. This makes it VERY easy to locate and organize all the shortcuts on my desktop.

The images I have included show the (in my opinion) ugly/useless Firefox icon vs. the aethestic/useful Brave icon.

I have a user who runs SRS/Crystal Reports on their Windows 11 Lenovo laptop, but every time we go to the website where a Java-enabled pop-up window for viewing spreadsheets is supposed to load we keep getting a "A plugin is required to play this content" error message, but no option to install/approve the running of Javascript.

I have downloaded and installed the JRE and JDK on the endpoint device, but still no luck getting Firefox to load it. I am running the 32-bit version of the web browser, not 64-bit, so I am kind of stumped about how to proceed from here.

Is there a place I can manually download/install these Java plug-ins?

Thanks.

I'm self hosting a firefox sync server on unraid. If I set it up on the local network, it works. I use this public address in the docker container http://localhost:5000 and the about:config server as identity.sync.tokenserver.uri = http://localhost:5000/token/1.0/sync/1.5.

Now if I switch to my reverse proxy, I use this public address in the docker container http://firefox.mydomain.com and the about:config server as identity.sync.tokenserver.uri = http://firefox.mydomain.com:5000/token/1.0/sync/1.5. It does not sync. I get an error if I use that url in the browser link. If I make it http://firefox.mydomain.com/token/1.0/sync/1.5 (taking out the port number), my browser displays a json page. But if I remove the port number in the about:config and make it identity.sync.tokenserver.uri = http://firefox.mydomain.com/token/1.0/sync/1.5, it logs me out of the firefox account.

The reverse proxy is passing port 5000 through, so that is why not specifying it returns a valid browser page. The about:config seems to need the port specified to work. Otherwise I'm getting logged off. Is there a workaround to this?

Since the update that changed the cookie management, I have not been able to delete just my cache without losing all my cookies & login information. I'm no longer able to automatically sign into a bunch of my sites.

For a few days now this thing with the tabs is driving me crazy. When I click on some link a new tab opens, then I click on another link another tab opens. Following some instructions I went to about:config where I was asked to look for neww, then change the default from 3 to 1. That solved the issue with opening multiple tabs, but now when in gmail and I click on a link it remains in the same page and I have to keep getting back to gmail to continue reading my emails.

That was not the behavior before. When I clicked on a link in my email I was taking to a new tab. Which was OK. But then lately every time I click on something it keeps opening new tabs. This is so annoying.

What can I do to go back to the settings I had a week or more ago.

This is FRUSTRATING!!!!

Thanks so much for your help on this matter.

Ana

In email when I click on a link

HOW do I stop searches from happening in the URL box? This is DRIVING ME CRAZY. The URL box is not long enough to show complete results and mouse over does not work either, so I PREFER to TAKE THE RISK and search from the search box on the middle of the home page. WHY has FF taken this control away from us? If it is a security issue, I would take the risk as the current problem makes the search suggestions limited in value since you cant see the complete suggestion UNLESS you go to the site

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be scanned from within the Firefox app. So I installed the app and followed these instructions entitled "Connect Another Device".

• If you haven't already, install Firefox on your mobile device. • Open Firefox on your mobile device. • Open the menu, tap Settings and select Turn on Sync. • Scan this code:

There is no Turn on Sync option in the Settings menu. I have looked in every menu item that appears even remotely related to syncing with a QR code or adding a device and come up empty.

I found this exact issue in two existing questions, but neither of them had ever been answered, which makes me less than confident that mine will. If there is a Turn on Sync option in Settings, and I just overlooked it, please explain step-by-step where I can find it. If there really is no Turn on Sync option, please provide an alternate method of adding my Android phone.

Thanks.

Hello,

We have a solution to display a property sale detail in iframe. The first time it's displayed only the not small images or without srcset.

Points of note: - The iframe is resized by javascript to take the height of the content height at loading. - Most images are defined with a srcset.

It's seems the browser begin to download 480px images as it should and the height resizing of the iframe cancel the requests (NS_BINDING_ABORTED) and it request the image in the attribute src but does not use it. The image preview in the inspector also display "Unable to load".

Refreshing the page display the images (with or without cache), you need to restart Firefox to have the issue with the same images. It's work correctly under Chrome.

Here an example https://test-agpwrapper.agence-plus.com/agpwrapper?k=cPZw_2neX-c At the end you have photo 3, photo 4, and photo 5 instead of the images, it's displayed if you refresh the page.

Thanks you for your support.

Access Denied You don't have permission to access "http://www.duluthtrading.com/unsubscribe/?" on this server.

Reference #18.44a4c017.1651084363.75977966

Works on Edge and Chrome? I must have a setting blocking things? Any help ?

When on Newegg.com a New page on ALWAYS jumps to bottom--ANNOYING !! This action happens EVERY time !! It's because, at the bottom of EVERY page there is an entry to enter my email address for advertising -- and Firefox AUTOMATICALLY jumps down to the bottom of that page FORCING ATTENTION to make me enter my email address which I have done many times !!!

BUT, on the suggestion from Newegg, I tried Chrome (browser) and went to Newegg and clicked around many new pages and this problem (of the focus and page dropping down to the MORE .. Enter Email Address [near the bottom]) did NOT happen --- This problem only happens EVERY TIME on Firefox ver 99.0.1 64-bit !!!!!!!!!!!!!!!!!!!

Guys, Really, This is ANNOYING.  Believe me.

P.S. This problem happens on both my laptops, a $3,000 ASUS and a $2,800 Gigabyte when on a Newegg webpage.

I recently installed AdBlocker, but then a site I visit daily closes after it loads.

I uninstalled AdBlocker and the site still closes after it loads.

I assume the problem was from AdBlocker, but not really sure why this happens.