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after autoupdate to 84, bookmarks, customizations, and add-ons are gone

Problem solved with this support article: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles After the automatic update to Firef… (read more)

Problem solved with this support article: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles


After the automatic update to Firefox version 84, all my bookmarks, customizations, and add-ons are missing.

I saw something on the upgrade notice page when Firefox first ran (after the upgrade) about syncing to the previous version of Firefox to restore my bookmarks and other custom items, but I cannot find those instructions on the Firefox support site.

How do I get back all the things now missing?

Thank you.

Asked by robinel. 5 months ago

Last reply by FredMcD 5 months ago

Firefox in two MS user ccounts

I have my husband set up on a user account (windows 10 home) because he needs the accessibility settings. I need to be able to access and use Firefox when in both user ac… (read more)

I have my husband set up on a user account (windows 10 home) because he needs the accessibility settings. I need to be able to access and use Firefox when in both user accounts. Firefox seems to see these two user accounts as two different devices and wants me to sync which I'm pretty sure I can't do. Thank you-smmm

Asked by sydneymozingo 5 months ago

Last reply by FredMcD 5 months ago

Fire fox default PDF viewer checkbox issue

My attached PDF has multiple check boxes with same name and different value. It works correctly when opened using Adobe reader or chrome etc.. and only shows 1 checkbox B… (read more)

My attached PDF has multiple check boxes with same name and different value.

It works correctly when opened using Adobe reader or chrome etc.. and only shows 1 checkbox B checked correctly.

If I open the same PDF using open with > Firefox then it incorrectly shows all checkboxs checked instead of only B.

It showed correctly in 64.0 (64 bit) firefox browser version's built in PDF viewer and it seems have issue in latest 84.0.2 (64 bit) firefox browser version's built in PDF viewer.

Is it a known issue ? Are we planning to fix it ?

Images attached. Use below link for PDF https://drive.google.com/file/d/11aUoamPu88zxtgHue0W5VxJz2n0SYsFl/view?usp=sharing

Asked by rocks.rachit1 5 months ago

Last reply by cdenizet 5 months ago

RE: Setting doesn't work for Downloads

I love Firefox but I'm having some issues with some features. The feature I'm commenting today is the downloading files feature. In the settings, it says always ask whe… (read more)

I love Firefox but I'm having some issues with some features.

The feature I'm commenting today is the downloading files feature.

In the settings, it says always ask where to download but this feature is not working properly.

Can you look at this?

Asked by gcarlislemd 5 months ago

Last reply by cor-el 5 months ago

After latest update Firefox displays "web page slowing down brower" every time I make a Facebook Post

First of all wow, it's frustrating that is it this difficult to report issues and get help with Firefox. That being said, beginning 1/8/2021 every time I try to create a … (read more)

First of all wow, it's frustrating that is it this difficult to report issues and get help with Firefox. That being said, beginning 1/8/2021 every time I try to create a post with images on Facebook, Firefox displays the "a web page is slowing down your browser" error. Waiting does nothing and if I stop it, I can't make the post. I use Facebook heavily for business so this is a MAJOR issue. Clearing the cache, cookies, and site data does NOT fix the issue. I've not had an issue with this before now, and I've been using Firefox for years. I have been using the Facebook container for several months, but this is the first I've had an issue. Is this a Firefox issue, or a Facebook issue? Please help, this issue is getting annoying enough that I have to use a different browser and I don't like doing that.

Thank you

Asked by lightomine 5 months ago

Last reply by FredMcD 5 months ago

Could not log into bank account in Firefox browser, until after I had to switch to another browser to login??

I was not able to check my bank account in Firefox browser because, there are two pages to login through, one is for username, the second for password, but after entering… (read more)

I was not able to check my bank account in Firefox browser because, there are two pages to login through, one is for username, the second for password, but after entering password, and clicking submit, it does not load the page, it just sits there doing nothing at all.... I then tried it in Chrome browser, but it did the same thing, so I thought maybe the site was having problems, but a quick Google search for isitdownnow showed that the site was up and running fine. Next, I tried it in Safari browser, and it worked. After that I opened Firefox again, and tried again, but it worked this time. Can anyone explain this to me?? Thanks in advance!!

Asked by zlloyd2 5 months ago

Last reply by FredMcD 5 months ago

Link inserted onto webpage

I regularly visit a blog The scrollable page ends with a grey banner. One day the page scrolled past to reveal an image with a link. It is not on all pages of this site a… (read more)

I regularly visit a blog The scrollable page ends with a grey banner. One day the page scrolled past to reveal an image with a link. It is not on all pages of this site and we do not know how long it's been active (who scrolls past the end of the page?) It is like a pirate link, not meant to be there The content of the links changes, chinese characters web page, choose a girl, log in for porn type ect. Names like NSA flirts.

I have told the site about this issue via email, sent screen shots A couple of times i have not been able to get on the site due to a 'reconfigering' page. This is not the site owners!

This sneaky insertion is running smoothly in the background, under a radar.

Do i really need to reinstall firefox, switch to another browser? use a vpn

Thanks, feedback appreciated. Defo time for an upgrade

Linux mint, fire fox browser

Asked by hannahanistra 5 months ago

Last reply by jscher2000 5 months ago

Firefox update in December 2020 prevents access to my dakotaland federal credit union e-teller online banking. Why?

1/11/2121 1:29 PM CST Firefox update in Dec 2020 prevents access to my Dakotaland Federal Credit Union e-teller online banking in SD. There is, according to the bank, a … (read more)

1/11/2121 1:29 PM CST Firefox update in Dec 2020 prevents access to my Dakotaland Federal Credit Union e-teller online banking in SD. There is, according to the bank, a "compatibility" issue forcing me to use another browser. After years of online e-teller "compatibility" why can't techs get together to make "updates" "compatible"? When will it be compatible and will I be forced to stop using Firefox because of violating "fact checking" "censorship" issues etc?

Asked by plsphd 5 months ago

Last reply by FredMcD 5 months ago

Why must I use Microsoft Edge

When at Dollar General and I search for a product, when the page of products come up, I cannot see any of the products. I must use Edge in order to shop at Dollar General… (read more)

When at Dollar General and I search for a product, when the page of products come up, I cannot see any of the products. I must use Edge in order to shop at Dollar General. Occasionally, same problem at Walmart.com my display monitor will sometime go all black and I have to unplug it and plug it back in to get my screen back. Everything will work with Microsoft Edge without a problem. There must be a small glitch somewhere in Firefox or in the web pages meta files that Firefox is not happy with. This is clearly evident at Dollar General shopping website when bringing up a list of products..

ALSO: My email address has changed from sam_morris0282@att.net, to:

sam_morris@sam-ait.com

I couldn't find where I could update my profile? Please correct my email address or tell me how I can do that myself.

Thank You

Asked by SamMorris 5 months ago

Last reply by FredMcD 5 months ago

Firefox lost my profile and I need it back

When Firefox updated in late November 2020 it lost my profile. I copied the contents of the profile folder to a safe location but I need to get the new installation to re… (read more)

When Firefox updated in late November 2020 it lost my profile. I copied the contents of the profile folder to a safe location but I need to get the new installation to read it.

Asked by rjteasdale 5 months ago

Last reply by FredMcD 5 months ago

Firefox window shown incorrectly on restarting Ubuntu 18.04

Yesterday I shutdown my PC running Ubuntu 18.04 while Firefox had a full screen window on each of my two monitors. When i turned it on today the window on my right hand m… (read more)

Yesterday I shutdown my PC running Ubuntu 18.04 while Firefox had a full screen window on each of my two monitors. When i turned it on today the window on my right hand monitor opened correctly. However, the window on my left hand monitor had these problems (see the uploaded image) it was not full screen. It was split into a window at the bottom of the screen that showed the expected contents and a black window at the top of the screen that took mouse input. Note the 'KCOM webmail...' popup by the mouse cursor over the upper window. A right click on the desktop had no effect on the left hand monitor, as if something considered the window full screen. After restoring down the window on the right hand monitor a right click on that desktop showed the expected menu. I recovered from the problem by moving the mouse cursor over the black window until the 'Maximise' popup appeared and clicking. The window then became full screen and has behaved correctly since. I have xpdyinfo and xwininfo outputs in case they are useful. I upgraded from Ubuntu 16.04 to 18.04 about 2 weeks ago and have been using Firefox almost daily since then. I have often seen it restart correctly when I restart my PC, although perhaps not with two full screen windows. I don't know if this is a known bug. I hope this information is useful.

Asked by phil124 5 months ago

Last reply by jonzn4SUSE 5 months ago

Robots

Driving me insane, can't get my normal sites. Can't get rid of it. It says wrong even when info is right. I do not want to stop using Firefox (been with you many many yea… (read more)

Driving me insane, can't get my normal sites. Can't get rid of it. It says wrong even when info is right. I do not want to stop using Firefox (been with you many many years) but getting very annoyed. Tried your help, didn't, checked Windows could'nt find anything. Cleared history etc.. still get my sites. Trying other engines but not happy.

Asked by Lyn 5 months ago

Last reply by FredMcD 5 months ago

online banking

For years and years I have used Firefox to do all my online banking. Suddenly, I can access the U.S. Bank website but after logging in, the screen turns white and will no… (read more)

For years and years I have used Firefox to do all my online banking. Suddenly, I can access the U.S. Bank website but after logging in, the screen turns white and will not load my page.

Asked by woodtoy1 5 months ago

Last reply by cor-el 5 months ago

auto fill does not fill out my Street Address

The auto fill option does not fill in my Street Address. provide tips/details on how to get the auto fill function to include filling in my Street Address. Many Thanks … (read more)

The auto fill option does not fill in my Street Address.

provide tips/details on how to get the auto fill function to include filling in my Street Address.

Many Thanks

Asked by GEAUX TIGAHS! 5 months ago

Last reply by jonzn4SUSE 5 months ago

Is there a way to change the name/words on a tab, or its color?

As a webgroup site manager I usually have a single window open dedicated to multiple pages within the site. I can have as many as a half-dozen tabs ALL with the same name… (read more)

As a webgroup site manager I usually have a single window open dedicated to multiple pages within the site. I can have as many as a half-dozen tabs ALL with the same name - (then the page-in-use). But all I can see/read is the first part. Is there a way to 'customize' the contents/name/words showing on a tab? Or a way to change the color of the tabs to help differentiate which one is which? I'd like to be able to change "main@beta.groups.io | Messages" to just "Messages" because "main@beta.groups.io | Pending Messages" looks exactly the same until out-of-sight in the tab. Or, I'd be happy enough to make "Messages" green and "Pending Messages" to orange.

Asked by Antiquetuck 5 months ago

Last reply by cor-el 5 months ago

FF slowing my online activity

Why does FF show 5 windows in the Task Manager when I have only one FF window/tab open? FF is using 50% (one gig+) of memory even though there is only one FF window/tab o… (read more)

Why does FF show 5 windows in the Task Manager when I have only one FF window/tab open? FF is using 50% (one gig+) of memory even though there is only one FF window/tab open. This is slowing my computers online activity—sometimes greatly. Is there a way to fix this, other than not using FF?

I am using FF 84.0.2 (64-bit) with a 64-bit PC. All critical and security updates are up to date and the machine seems to be free of any malware.

Thank you for your help.

Asked by fastfood 5 months ago

Last reply by FredMcD 5 months ago

ChromeExtMalware.store

I have been trying to undo a hacking problem for quite a while. I am using Kaspersky Cloud Security, looking for unusual (hard to really say what that is) network and ap… (read more)

I have been trying to undo a hacking problem for quite a while. I am using Kaspersky Cloud Security, looking for unusual (hard to really say what that is) network and app activity and making apps ask before running or using the network. I saw an event reported by K that had a bunch of versions of various browsers, one of which was Safari that I never have used. I asked them but then realized that was just something that edge or K tacked on to identify somethnig else.

However, I did notice that Chrome was being used, apparently by edge, as my browser. My understanding is that chrome is used a lot by hackers for various things. I'd rather not use it. That's why I installed Firefox.

So I did a search of my pc for "chrome" and up came the thing in the title of this question: ChromExtMalware.store. I was fairly surpised that it would actually be called that. But I did find by searching the web that it's malware.

beyond that, several other things came up, chrome.nm-server-v2.manifest.json, same thng without the v2, plugins.chrome.manifest.

So apparently I not only use edge but chrome.

Can anyone tell me whether I simply do not understand how this is all structured and its all fairly safe, or, if it lookw like i'm right nd something is fishy, is there reason to imagine that Firefox will make it easier to control these things?

thanks for taking a moment to look this over. I really do need some guidance, so if you are willing but you need more info, please reply and request it.

Note: The image and issue, if the image uploads, is not on this PC. It is on my Microsoft Surface. This machine has problems as well, but I haven't not see that here - yet. So the shared configuration is for this pc.

Asked by rabidbilly 5 months ago

Last reply by jscher2000 5 months ago

Firefox blank Icon in Windows 7

Hi, I dealt with this problem several time and I decided to write down my solution to save of others time. In case you install firefox on Windows 7 and your htm, html fil… (read more)

Hi, I dealt with this problem several time and I decided to write down my solution to save of others time. In case you install firefox on Windows 7 and your htm, html files are showing blank white icon instead of little foxxy one, all you need to do to go for registry as below: - I am using Firefox v.84, ues problem is there since firefox v.2 - - Type regedit and go for "HKEY_CLASSES_ROOT\FirefoxHTML-308046B0AF4A39CB\DefaultIcon", perhabs you see a differentt number beside FirefoxHTML or even no number - - Double click on Default key and change the value to "C:\Program Files\Mozilla Firefox\firefox.exe,1", not to mention without "" - Don't forget to backup whole your registry before editing it - Restart and you will probably see the Firefox icon on your saved html files

Good luck

Asked by Kaveh Izadi 5 months ago

Last reply by jonzn4SUSE 5 months ago