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Is there some way I can directly to someone for help

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from M… (read more)

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent.

(Email removed by Mod)

Asked by rosemarybales 7 years ago

Last reply by user633449 7 years ago

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With this new updated firefox. The (enter private browsing) is gone and replaced with (new private window). Is there any way to get back enter private browsing?

With this new updated firefox. The (enter private browsing) is gone and replaced with (new private window). Is there any way to get back enter private browsing?

Asked by slimjimskillz 7 years ago

Answered by cor-el 7 years ago

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How to restore a bookmarks backup without having errors?

I have backupped my bookmarks using Firefox's functionality to do it automatically and saved the file to an external HD before I was making a clean installation of Window… (read more)

I have backupped my bookmarks using Firefox's functionality to do it automatically and saved the file to an external HD before I was making a clean installation of Windows, which means all my files were removed. Later on, after re-installing Firefox, I tried to use the backup I had so I can have all my bookmarks once again, but when I try to look for that file, it seems it has the wrong format (a regular "File" instead of JSON or HTML, not sure which one of them should it be). So I tried to change it to "*.JSON" and it still didn't shoe up in the dialog box. So I tried "*.HTML", which DOES show up but everytime I try to import it, it actually does nothing.

I really need this file since it contains many sites that I need. Thanks in advance.

Asked by McIntosh 7 years ago

Last reply by jscher2000 7 years ago

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Why does my font get distored more so when I'm at G+, a month ago I had remove FF as my main browser and use chrome because it was so bad everywhere I went?

Now, that I have loaded it back up as my main browser it still does the same thing when I'm at G+ and my gmail account but, not yet with my yuku account which FF is highl… (read more)

Now, that I have loaded it back up as my main browser it still does the same thing when I'm at G+ and my gmail account but, not yet with my yuku account which FF is highly recommended their.

The worst was when it was happening in my FF tool bar but, so far it has not but, has me paranoid that it will happen again like before since it's still happening @ G+ and Gmail.

Ooo when I tried to take a screen shot for you to see what I see it went away and went back to normal again.

Is it me or is there a bug in there that I am not knowing about or is it s little glitch?

P.S. My bf has been on FF forever and has never had this problem!

Thank you so much for your undivided time, Marie =0)

Asked by Marie 7 years ago

Last reply by cor-el 7 years ago

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Why was thread http://support.mozilla.org/en-US/questions/936004?page=4 closed without being addressed or resolved?

Hi As of Firefox 20, this issue is STILL unaddressed and unresolved. Why won't ANYONE at mozilla support PLEASE tell us what the story is... with Firefox switching to or… (read more)

Hi As of Firefox 20, this issue is STILL unaddressed and unresolved. Why won't ANYONE at mozilla support PLEASE tell us what the story is... with Firefox switching to original window... when a site with flash elements... is "opened in a new window"? PLEASE? If there's a bickering match over "how things should be done" between flash folk and Firefox folk, TELL US! Closing the thread DOES NOT make the anomaly go away.

Asked by Wingy99 7 years ago

Last reply by Wingy99 7 years ago

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sorting bookmarks saved in .html

I have my bookmarks saved as a file (.html). I know how to import bookmarks and do the sorting that firefox has. But, I want my saved bookmarks (.html) file to be sorte… (read more)

I have my bookmarks saved as a file (.html). I know how to import bookmarks and do the sorting that firefox has. But, I want my saved bookmarks (.html) file to be sorted. Is there any way to sort my saved bookmarks? Someone mentioned bookmarklet in another post, but I haven't been able to do that, any details?

I can copy the contents of the .html file and open it in word (very easy to edit in word), but the problem is to open a link I'll have to hold the command key on my mac every time. Unless there is a way to edit the order in word than change the format from word to .html?

Basically want (1) a way to sort my bookmarks into categories and in order and (2) a way to click on a bookmark and load the page (like .html does, without holding the command key using word)

Asked by jasonfodor 7 years ago

Last reply by the-edmeister 7 years ago

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Adobe Flash Player not installing

I run install_flash_player_11_plugin.exe to install Adobe Flash with Firefox 16.02, or 18 or 20 and the istallation process appears to complete successfully but Flash Pla… (read more)

I run install_flash_player_11_plugin.exe to install Adobe Flash with Firefox 16.02, or 18 or 20 and the istallation process appears to complete successfully but Flash Player is not installed.

This is a new build of Windows 7 using SSD.

My HD build istalls OK.

Asked by WightCAM 7 years ago

Answered by WightCAM 7 years ago

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Issue with right-click menu after latest update

After updating Firefox, the right-click menu is showing much more commands than before (Play, Pause, Mute etc. etc.), most of them out of context ("Open Link in New Tab" … (read more)

After updating Firefox, the right-click menu is showing much more commands than before (Play, Pause, Mute etc. etc.), most of them out of context ("Open Link in New Tab" when there is no link) and none of them working.

Asked by CarlosInada 7 years ago

Answered by cor-el 7 years ago

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ΔΕΝ ΔΙΑΤΗΡΟΥΝΤΑΙ ΟΙ ΕΠΙΛΟΓΕΣ ΜΟΥ ΕΚΚΙΝΗΣΗ ΜΕ ΠΡΟΒΟΛΗ ΠΑΡΑΘΥΡΩΝ & ΚΑΡΤΕΛΛΩΝ ΤΕΛΕΥΤΑΙΑΣ ΣΥΝΕΔΡΙΑΣ & ΤΟ ΠΑΝΤΑ ΕΡΩΤΗΣΗ ΓΙΑ ΤΗΝ ΤΟΠΟΘΕΣΙΑ ΑΠΟΘΗΚΕΥΣΗΣ

Duplicate question please see and continue with /questions/957305#answer-429490 BROWSER DOES NOT KEEPING MY ADJUSTMENTS OF LAST SESSION FOR TABS AND WINDOWS AS WELL AS … (read more)

Duplicate question please see and continue with /questions/957305#answer-429490

BROWSER DOES NOT KEEPING MY ADJUSTMENTS OF LAST SESSION FOR TABS AND WINDOWS AS WELL AS THE PLACE OF SAVING.

Asked by mour98 7 years ago

Last reply by John99 7 years ago

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question on finding age of website not found, its why i joined firfox.

Age of someones website? strength of SEO? number and quality of links? I signed up to find out the age of someones website, the others would be a bonus, Tyler your tellin… (read more)

Age of someones website? strength of SEO? number and quality of links? I signed up to find out the age of someones website, the others would be a bonus, Tyler your telling me firefox is not able to do this?

Asked by keilhauer 7 years ago

Last reply by user633449 7 years ago

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Why Do I have To Be In Private Browsing Just To Sign Into Google?!!

I'm Not That Paranoid! I'm At Home On My Own Computer! It's Very Annoying To Have To Constantly Re-Enter Usernames And Pass Words To Sites Frequent. Gmail, Facebook, Ec… (read more)

I'm Not That Paranoid! I'm At Home On My Own Computer! It's Very Annoying To Have To Constantly Re-Enter Usernames And Pass Words To Sites Frequent. Gmail, Facebook, Ect. I Like To Stay Signed Into Google, But When I Try To Do So I Get This Garbage!

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I Have My Cookies Active, I've Cleared The Cache...What Is Going On?!! And Navigating Between Windows With Multiple Open Tabs Is Tedious!

Asked by Darque 7 years ago

Answered by user633449 7 years ago

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eI close out firefox the right way each time. Why dose it keep saying Opps seems Firefox has crashed.. Every time...

Each time I close out my session on here , I close it out all right.. But every time I start up Firefox , it always says Oops well this is Embarrassing , and so on.. Anyw… (read more)

Each time I close out my session on here , I close it out all right.. But every time I start up Firefox , it always says Oops well this is Embarrassing , and so on.. Anyways , I have tried everything I have found to read and nothing is working.. How can I fix it ? Any ideas on how to fix it... If nothing will work then I am done using anything to do with Firefox..

Asked by Marlin29 7 years ago

Last reply by John99 7 years ago

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Why is Norton Toolbar and Xfinity Constant Guard Protection Suite incompatible with Firefox 20.0

I recently upgraded to Firefox 20.0 on my desktop at home. The Norton Toolbar and Xfinity Constant Guard Protection Suite are incompatible. Is there a fix for this proble… (read more)

I recently upgraded to Firefox 20.0 on my desktop at home. The Norton Toolbar and Xfinity Constant Guard Protection Suite are incompatible. Is there a fix for this problem and is my security protection still working when I use Firefox?

Asked by rnrkleis 7 years ago

Last reply by user633449 7 years ago

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add-on enabled but doesn't work

Locking duplicate thread. Please continue here: [/questions/958401] Lost my use of the Extension add-on Multi-row Bookmarks Toolbar vs 5.0.1 (latest), don't have any id… (read more)

Locking duplicate thread.
Please continue here: [/questions/958401]

Lost my use of the Extension add-on Multi-row Bookmarks Toolbar vs 5.0.1 (latest), don't have any idea why. It was enabled but wouldn't work. Ended up removing, downloading and installed it again. Restarted Firefox but it still doesn't work. It shows up as active allowing 5 rows to be displayed. Frustrating!!

Any help will be appreciated..........Ralph

Asked by ralphjramirez 7 years ago

Answered by ralphjramirez 7 years ago

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Restore my passwords from Sync

I formatted my computer 30th April and started all over to get my Mozilla working and have all of my bookmarks and passwords. As always I tried to log into Sync and have… (read more)

I formatted my computer 30th April and started all over to get my Mozilla working and have all of my bookmarks and passwords. As always I tried to log into Sync and have my info back but, as soon as I entered both email/pass and recover key none of my 'personal bookmarks' and /or passwords were visible. I tried to get a new recovery key in case it was wrong and now I finally synced it but I only have 2-3 passwords that I saved till today. So I would like you to somehow restore my account 3-4 days ago were I actually hadn't formatted and had all of my passwords(MOST important actually). Thank you for your time .

Asked by Stergios89 7 years ago

Last reply by the-edmeister 7 years ago

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Searching in the address bar doesn't work.

I tried solving my question regarding searching in my address bar, which results in me being brought to an DNS address somethimes instead of google. Through doing this I … (read more)

I tried solving my question regarding searching in my address bar, which results in me being brought to an DNS address somethimes instead of google. Through doing this I have created a new problem, this being, everytime I search in the address bar i'm being brought directly to google frontpage, without any search result to show for it.

So if we could solve these 2 problems, it would be amazing. :)

Thanks for reading.

Asked by Mirinquads 7 years ago

Last reply by the-edmeister 7 years ago

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How do I recover a download I saved but will not open so that it opens?

I downloaded a file from my yahoo mail messages yesterday that appeared as "read-only" so I went through the trouble of right-clicking the file in the containing folder a… (read more)

I downloaded a file from my yahoo mail messages yesterday that appeared as "read-only" so I went through the trouble of right-clicking the file in the containing folder and unchecking the "read only" and spent 2 hours adding writing to the document because it's a story I'm working on and saved it to my documents on my laptop but today the file cannot be found on my computer but shows up still in my download folder. However, when I click on the file to open the containing folder, it WILL NOT OPEN. I need to know how I can recover the version of the document that I saved after working on it for TWO HOURS so that the work is NOT Lost Forever! Please help me recover the lost work version and to OPEN IT successfully.

I need a response ASAP please! Thank you for taking the time to read and respond.

Sincerely,

Lexi

Asked by WrightLexi83 7 years ago

Last reply by WrightLexi83 7 years ago

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Got new version, want to go back to previous download box, the new one has no history and doesn't show speed of download, how do I go back?

They are in the question. I was very pleased with the old download box, I have a mac so when I got the new update from firefox, I was very surprised to see I can't look t… (read more)

They are in the question. I was very pleased with the old download box, I have a mac so when I got the new update from firefox, I was very surprised to see I can't look through the old downloads and can't see the speed in which the current file is being downloaded, it doesn't make sense to cut those options off...

Asked by cylon2021 7 years ago

Answered by cor-el 7 years ago

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After print barcode from Firefox 20.0.1 using font barcode 39 when scan it not work it is proper in older verson

I have application using this we print barcode it is run good till Firefox 20.0.1 version update. after update, i print barcode but i can not scan it properly. Works in o… (read more)

I have application using this we print barcode it is run good till Firefox 20.0.1 version update. after update, i print barcode but i can not scan it properly. Works in older Firefox version.

Asked by patel_devdev 7 years ago

Answered by patel_devdev 7 years ago