Firefox Community Forum

Hello there! I'm a long time fan of firefox and use it on all of my devices. I've NEVER had issues with it but for some reason on my computer that has Windows 11 it's been crashing quite a bit.

To clarify, I'll be surfing like always but when I have maybe a third tab (usually youtube) up, then everything just STOPS. This happens at least ONCE a day or sometimes twice. Then, I have to quit firefox forcefully (which windows does say it'll get the crash report). Yet, I never get a crash report from firefox or any such message despite that I do have it checked in my settings.

No other browser I have on this computer has ANY issue (chrome nor edge--both work fine. It's just firefox).

The thing is, I've been all over the internet about this. I've scanned my computer with both windows defender and malwarebytes--found nothing no matter how deeply I scanned. Re-installed firefox several times. Refreshed it as well. Uninstalled/re-installed my extensions. Unchecked 'use hardware acceleration when available.' I updated my drivers, etc. etc.

The only thing that 'seemed' to work was creating a new profile here on firefox. After doing that, I could surf for a whole DAY or two without a crash. But then suddenly today it crashed like normal (again when I was on youtube). I haven't tried using firefox in safemode to see if it crashes because the crashes are random and could happen at any time in the day. Just seems like a lot of time in safemode when I need to be working.

Please advise! All of my other computers (either on windows 10 or on mac/android) have ZERO issues. Once more, this computer handles chrome/microsoft edge just fine but for some reason my windows 11 computer is having trouble with firefox (and firefox ONLY) no matter what I do. I hope you can help and also help me understand why firefox doesn't seem to have any crash reports for me when it HAS crashed several times.

Very often, recently, I can't communicate with an organization via their form on the WWW internet. After minutes of frustration, I change to a Chrome or Safari browser on my Mac, and it works just fine.

One of the problems is when filling out a form, Firefox says over and over there is an error. Safari takes that same data just fine, no error.

There are others, but I'll have to wait until Firefox fails again since it's not that easy to reproduce what happened days or weeks ago!

Since the most recent couple of updates, I'm running into quite a high number of webpage breakdowns: unresponsive click buttons, inability to do payments, etc. I've been having to resort to (gasp) Microsoft Edge quite often. Anyone seen this? Have any fixes? Thanks

I suspect that a recent Microsoft update changed the default browser on my computer from Firefox to Microsoft Edge so everything now opens in Edge instead of Firefox.

When I checked in Firefox Settings I saw that Firefox was supposedly still the default browser. I hoped that by re-selecting Firefox as the default it would take things back to the way I liked them (Firefox as default), but I'm still stuck with everything opening in Edge and am very unhappy about that. I like the greater privacy of using Firefox, and I prefer the way it works.

How can I disable or completely get rid of Edge and get back to Firefox as default browser? I don't like being spied on, and I don't like having my choices disabled and being forced to do something I didn't choose.

If someone can help I would appreciate it greatly but in replying, please bear in mind that I'm a 76-year-old retired carpenter more familiar with hammers than with computers.

Al R.

Hi there,

I have been using Zoho CRM for 1 year, and for the last 6 months, there is no way I can correctly automatically log into my account with saved credentials. Those have to be fully reenter each time. It just won't save my email, winch is the account name and Firefox seems not able to propose me the saved credential, even if it is saved correctly.

I've tried several ways to correct this, like deleting the credentials or deleting browser data, it just won't save my credential for quick login.

I have also reached the Zoho team, and they quickly recommend talking with Mozilla community/support to see if the problem was on their side.

See the attached file for a screen shot of the login page that load all the time.*

Can you please help me with it?

Thank you for your help and time,

Hello,

I use firefox synch (on 2 notebooks, 1 mobile device) with an outlook email adress, yet when I for example go on youtube my android gmail adress ist automatically filled in. Which is quite strange because it is neither stored in the firefox password manager nor did I give authorization to do so. I am using the lates version of Firefox (v.122.0.1).

Does anyone know why this happens?

Thx in advance, Timo

This is happening near a year and I can't find a way to consistently replicate this issue but;

While Private Mode is open, if I open the Normal Mode, visit some sites then close it, when I reopen the Normal Mode it is restoring the last session.

This wasn't happening when the Private Mode was separated, like umm, it wasn't have it's own icon at the Task Bar.

So far I tried setting these values to false in about:config browser.sessionstore.resume_from_crash toolkit.winRegisterApplicationRestart

but it doesn't help with this problem. It only works if the Firefox actually crashes or closed abruptly like powering off the PC. But doesn't stop it's restoring when done this way.

Hello, I am writing this as I have yet to find any answers

My problem lies in the fact that while browsing on YouTube the ratio suddenly changed with no warning. When in a private window it does not change the ratio and I have no idea as to why. I have tried to restart both FireFox and my computer, but none of this have helped, I then tried disabling all my extensions, this also did not help, and as I have yet to find anything about this problem elsewhere I hope that I could get my answer as to why this has happened, and how to fix it

The first picture is the ratio that is the "normal" and the second is should be, does anyone have any answers?

Hi. I'm trying to transfer Firefox bookmarks from a hard drive pulled from a now dead iMac (was IOS 10.13.4 + Firefox 116.6.0) to a MacBookPro laptop running BigSur (11.6.8) and Firefox 122.0.1. I have the iMac HDD plugged into a hot swap docking station. A search for places.sqlite on the old HD turns up nothing.

I have found answers for drilling down into Windows to find the appropriate files to transfer, but not for Mac. I didn't know Firefox Sync existed until now, and I don't know where to look for a profile on the hard drive. Suggestions?

Edit:

Ok, this is going to be a bigger problem that I thought. The laptop is my wife's old university-owned mac, and there's a whole "admin" layer of hidden and mixed-up folders. I need to go see the admins for help.

Thanks a lot anyway, though. I did learn a lot in the process :)

Hi,

My saved passwords are not showing up. I followed the advice on this post, by setting signon.debug and doing about:logins. Here are the errors shown in the console:

LoginManager: Getting a list of all logins asynchronously. LoginManager.sys.mjs:395:14 Login storage: Returning 502 logins for specified origin with options [object Object] storage-json.sys.mjs:704:10 Login crypto: Failed to decrypt cipher text of length 92 with error NS_ERROR_FAILURE. crypto-SDR.sys.mjs:179:12

   ->
   decrypt resource://gre/modules/crypto-SDR.sys.mjs:197
   decryptLogins resource://gre/modules/storage-json.sys.mjs:966
   map self-hosted:221
   #decryptLogins resource://gre/modules/storage-json.sys.mjs:948
   InterpretGeneratorResume self-hosted:1465
   AsyncFunctionNext self-hosted:852

Then that last mesage is repeated another 501 times.

Any idea what is wrong. I have only one profile the default one. Firefox is up to date at 122.0.1 on iMac 12.7.3

Thank you David

I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't remember exactly. Once I clicked the allow button there was a popup and a green arrow pointing to the popup in the top right. I clicked it and it said to click "add" next. I realized this is probably a scam and did not add it. I'm assuming that add was referring to something about extensions or plugins but I checked those and there wasn't anything I already knew I had. I did a virus scan and it got nothing. The popup appeared alongside a Minecraft Skindex download. I did some research and learned it is malware and comes in many different forms. The add popup referenced something called auto ads off. Did I stop the malware by not clicking add and if not how do I remove it.

Tomorrow I will help a friend update their unsupported Linux OS to the most current version of the OS. The present version of Firefox is 88. Firefox could not update I assume because of the age of the OS.

My concern is porting everything correctly from the old to the new version of Firefox. If I setup sync, will it restore his passwords and add-ons in addition to his bookmarks?

If not is there a good way to do it?