Firefox Support Forum

Hi,

for at least six months my Yahoo address can very often not be reached using the Mozilla browser and I am informed that registration is not possible at the moment and I should try again after 60 minutes. This can happen several times a day. Obviously the problem is not caused by Yahoo but by Mozilla. I have found out that my Yahoo address is reachable without any problems via Google Chrome. Shall I turn to Google Chrome as default browser after using Firefox for some 15 years?

Werner Fink Germany

Am running on linux with KDE. When I press the software shutdown button in KDE, and reboot, the tabs in firefox remain, even though I disabled that from happening in settings.

I just want to express my frustration.

Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to remove one) I accidentally clicked "Refresh Firefox instead" without knowing what's going to happen in a few seconds.

Soon I was presented with a nice and clean Firefox window with no open tabs, no history and no addons.

I quickly went to my profile folder (%APPDATA%\Mozilla\Firefox\Profiles) only to discover that no full backup was made prior to "refreshing". There were some files preserved - places.sqlite, cookies.sqlite, but no addons, and no sessionstore.jsonlz4. From what I can see, some of the carefully tweaked settings in about:config are also lost.

Fortunately I made my own backup on 10th of October 2023, so I recovered most addons and some of the open tabs. I'm now in the process of restoring other tabs from history. But I like to have them open for weeks or even months, so it's going to take me a lot of time.

The Refresh Firefox thing should be removed because it only destroys data. OR MAKE THE DAMN FULL BACKUP OF THE ENTIRE ***UNTOUCHED*** USER PROFILE ***BEFORE*** REFRESHING IT!!!!!!!!!

You never cease to disappoint, Firefox. Now I'll waste a lot of time to restore what I had before clicking that damn button. And I need to set up a regular profile backup because I cannot trust the software I tried to trust the most... No wonder you're losing users. That is totally unacceptable.

Any clues on how to restore my profile to the state before the "refresh" disaster?

For some time I have been unable to open banking and medical portal websites. I have to use Google for these sites. Please help with any setting issues or whatever is needed to get this working again.

I switched from windows 10 to 11 and to a new laptop. Here in my new laptop Asus tuf 15 ,even though it has better RAM , internet connection, cache memory, cores the FIREFOX doesnot function properly. It's extremly laggy specially when I use YOURUBE . In my earlier HP laptop with 8 GB ram I could use 10-15 tabs at one time .It would still not lag . It could do web development at the same time I could watch youtube tutorials. But now I barely open 4-5 tabs the youtube starts freezing up to the extent that I really get frustrated. Please so something or I will have to switch to BRAVE browser or something.

Have used online banking with Santander for some time but am now experiencing problems logging on. Getting message https://retail.santander.co.uk/ErrorPages/500.htm Rang Santander and they suggest it is a browser problem. Have tried a number of things but problem persist

On my windows 10 desktop firefox will not work, message ‘Couldn’t load XPCOM’ . How can I get it fixed as I no longer have internet access

/edit: moved thread from Firefox for iOS (for iPhone/iPad) to (desktop) Firefox section.

Within the last week, my Firefox has developed the issue of not responding to clicking links or hitting enter when searching Google in the search bar. The problem does not seem to consistently occur, so I couldn't put a % of chance occurring to it, but it happens enough to be a big annoyance. Additionally, sometimes images don't load properly on sites like Wikipedia. When the error occurs, the url for searching will be in the search bar, but the page will be blank. When I go to search it again, the clock icon appears, showing that I've searched it before, so it registers the search in a way. I have opened Firefox in safe mode, and the problem still occurred.

I've attached two screenshots. The first is taken after the error occurs. I have pressed enter, but nothing loaded, it is still the new tab screen. The second is when entering the search term again, showing how it remembered my search.

audio is out of sync with videos when streaming, problem not present when using other browsers? The audio is ahead of the video feed. It onlt takes a couple of minutes before it is totally unwatchable.

I've been playing online-games on "https://www.1001spiele.de" for several years now. After the last FF update they would not word. Even the buttons under the game area are greyed out and does not work. Refreshing the page seem also useless.

Dashlane stopped auto filling in Firefox. Copy & paste doubles the info. Win10 64bit Pro. The app works in Chrome. It worked fine in Firefox until last week. I cleared all data & cookies, still doesn't work. The problem occurs on both https & http websites. I tried all the fixes on the Dashlane support site, but they don't have any effect in Firefox.

I have been getting notifications "from Firefox" extension from genheartartisan scam all morning. I did not allow for this pop-up and it does appear to be coming from Firefox notifications. How can I remove notifications from Firefox for this scam? Thank you.

Hi

I am a web dev, and need FF help on this. All of my sync data is gone, I sign out and back in twice, I checked the profiles there's only one, all of my bookmarks, plugins & extensions everything is gone. Please I need those bookmarks some of them were very important to me I can't lose those.

Back-story: I recently want to try two distro that I had been on my list from quite a while now, VanillaOS & BlendOS, I worked on those for 3 or 4 days, before switching back to Arch, on both of them everything was working fine, I had all of my data. On Arch I had to reset my password because I forgot. Then the issue started, at first I thought maybe my internet was slow or something but now on the 2nd my data is still not synced.

I even signed out and back in, I checked the profiles(screenshot below). What should I do?

I am using a two finger scrolling on a touchpad to scroll vertically in Firefox. How can i change the scrolling in Firefox to be like vscode or konsole. I want the scrolling to not have a delay and be instant.

Something changed very recently, probably that new update. There are passwords and all manner of info I can't find....

I am missing MANY bookmarks I had in Firefox. Where did they go?

Can I somehow restore the previous version if necessary to recover them?

Thanks, Mike