Firefox Support Forum

Hi,

I am using Linux Mint 20.3, 64-bit and both Firefox and Chrome are not loading images for me on certain websites (i.e. okcupid). In particular, I am noticing that images will actually load for a split second and then disappear moments later.

I've tried disabling my adblockers, deleting my cookies and cache, running Firefox in Troubleshoot and Diagnose mode, running Chrome in Incognito mode, and evening uninstalling and reinstalling Firefox. Still the issue persists.

I followed the advice here: https://support.mozilla.org/en-US/kb/fi ... s-not-show

Any advice or suggestions would be most welcome.

Thanks, Chris

This blue icon recently appeared in the upper left corner, and it's there even when I watch video full screen. Clicking on it doesn't do anything. What is it and how do I get rid of it when I want to watch video?

Latest crash report: bp-c7581c18-335d-41c6-826e-383c40231009

Firefox blinks and then crashes when attempting to visit various websites, specifically Unsplash.com (a stock photo site) but also inconsistently on other pages including Google search results pages. I have tried refreshing, uninstalling and reinstalling, ensuring all my drivers are up to date, and disabling hardware acceleration and webGL. The only time the browser works consistently without crashing is in Troubleshoot Mode.

Hello, i have the issue that times are displayed in UTC as long I have enabled fingerprint protection. Is there a way to exclude time zones or to manually set the timezone I want?

I found this in about:config: privacy.fingerprintingProtection.overrides: string

Can I override the settings for the timezone?

Hiya,

I use a theme which some years ago (after a change in the way Firefox handles dark-mode preferences) changed all UI and websites to use dark-mode. I was able to keep using the theme, and mostly override this behavior by setting:

`layout.css.prefers-color-scheme.content-override = 1`

However, this didn't take for some components, such as the sidebar and bookmark editor window, which still continue to use dark-mode.

Is there any way to completely disable dark-mode everywhere, and still use my preferred theme?

Cheers, Afraz

I recently moved my other PC to Windows 10, then put on Firefox (browser). When I drop down the menu below the address bar, I see random web sites I apparently have used -- not what I want to see. I want what my laptop (Firefox on Windows 10, also) shows which is a set of web sites that I visit often. That list is fixed and does not deviate. THAT is what I want for my the other PC with the new Windows 10 on it. What setting(s) in Firefox controls this? I have attached a screenshot of the preferred drop down menu that I cannot seem to duplicate on the new Windows 10.

Thanks to all in advance for whatever advice you might offer.

I need someone to help me NOW. I have very important medical information that I need to access and cannot get to AOL mail due to a box asking for a primary password email does not work; foxfire password does not work. there is not way to make a primary password.

Suddenly my "find in page" or "Ctrl F" function from the Firefox menu doesn't work. I can click on it but nothing happens. I never get a place to type in what I want to find. Did I accidentally change something in my Settings? If so, I can't find what it was.The same function in Chrome still works just fine. Please help. Thank you.

Hello! Since I updated Firefox to 118.0.1 (latest version when writing this) the Teams Large Gallery mode in Firefox is displaying black and eventually all the participants appear but the performance is 1 frame per minute. All the cameras are frozen and occasionally the display refreshes for one single frame.

Audio is working fine and default Gallery mode (only 4 camera displayed) still works normally.

Thank you!

On my own computer, a Dell laptop running Windows 10, my Firefox 118 is customized to my satisfaction. In particular, in the upper right, from right to left, there are five icons: three lines for accessing a Firefox functions menu, a "puzzle piece" icon for accessing add-ons, a U-Block Origin icon for that ad blocker, a set of vertical lines that let me access some bookmarks and history settings, and a star that, when clicked, displays my whole bookmarks menu tree, showing a combination of individual URLs and URL folders that I saved there.

    Now I am trying to set up a new Dell laptop the same way. It's running Windows 11, and I cannot find a way to display that Firefox menu star. It's got the other star (the "save to favorites" star, farther to the left), but I cannot find a way to display that "show me my bookmarks" star. How do I get that icon to display?

Hi, I recently reinstalled windows, before that I wanted to make a backup of my data from firefox, addons, bookmarks, history and cookies. When I looked into google it redirected me to this page https://support.mozilla.org/pl/kb/firefox-backup-danych-przechodzenie-na-nowe-urzadzenie Great! I thought. I was logged in, synchronized and was ready to go. After installing new windows, I downloaded firefox, logged in, and nothing... no button to restore my addons or any data. So I searched far and wide and still didn't find anything. Please tell me how to restore my data it was synced.

continue in /questions/1427133 thread.

I was trying to save a mail message into a Local Folder, and Firefox produced the following pop-up message:

Error - bsn on Local Folders There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again.

I assumed that my C-drive was full, so I deleted a large file. The same message appeared. Then,after I realized that I could save messages into other Local Folders, I looked in the Local Folders directory. I saw that there was a file bsn.msf, but the bsn file was missing. I am restoring it from a backup from nine days ago. The pop-up message is clearly wrong/misleading. I am running 118.0.1 on Windows 10 Professional 22H2 64-bit. I see that I need to upgrade to 118.0.2, which I will do as soon as I finish entering this bug report.

After upgrading Ubuntu from 18.04 to 22.04, I attempted to import my old profile data into the new version of Firefox (118.0.2). All attempts following the instructions at [https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-fire...] failed.

Following the instructions at [https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing...], I deleted the profile.ini file.

Since then, Firefox does not open. I still get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." The only option is to press the OK button at which point, FIrefox closes.

There is no current information in the crash logs and I can't find any error logs.

Several months ago I lost the ability to bookmark multiple tabs into a new Folder. When I perform the procedure and give the new folder a unique name, the selected bookmarks appear in the generic "Bookmarks Menu" section and the folder I specified with the unique name is created but is empty. Also, I cannot even store a single tab to an existing folder of Bookmarks. When I select the existing folder after CNTRL+D, the bookmark just goes to my generic "Bookmarks Menu" section and not to the existing folder I selected. I have reloaded Firefox but the problem continues. Can someone help me? Thanks.

Dear community, as per title, my spellcheck is enabled but it doesn't work and the right-click contextual menu does not appear but this happens only when I write emails on the GMAIL webapp.

I have the checkbox in the settings ticked. I have the about:config layout.spellcheck entry set to 2. I have installed multiple dictionaries (and yes, they are dictionaries and NOT language packs).

Even if all looks correct, the spellcheck doesn't work; moreover, the contextual menu that should appear when I right-click to select the language is not there.

I mean, it works whilst I am writing this message but not on the GMAIL webapp.

I am on Windows. On the same machine I have 2 accounts (one personal and one for work) and the other account works flawlessly on the GMAIL webapp.

Am I missing something?

Thank you very much for the help  :)

Kindest regards Eugenio

Since the latest download one of my 3 win10 PC's is displaying icons on top of the text. Firefox is up to date at Ver 118.0.1 (64-bit) I expect its a setting but I cannot find it. Screenshot attached. TIA KR's Andy B

In the image below you will see a large photo with thumbnails to its left. I should be able to "mouse-over" the thumbnails to access the related image, or simply click it... but yesterday that all stopped working in Firefox. I just installed "Brave" and it all works fine. Was there an update change that could cause the function to stop working? I haven't changed any settings, that I am aware of...3/4" Alphabet Mini Steel Branding Irons Kit for Hats, Wood Burning, DIY Beginner Adult Crafts Bullet Points (Original Font)

I have cleared my browsing history and cookies with no help. I can't access anything google. The last line of the error message is "Check that Firefox has permission to access the web (you might be connected but behind a firewall)". I haven't changed any settings,that I'm aware of, and I'm running out of ideas.

Hi; Search engine does not open in new tab. This is not how it used to work. Not sure when this started, possibly when windows updated to Win11(2 weeks ago), but not sure. I think there used to be a setting for opening a search in new tab, but I can not find it. I have "Add search bar in toolbar" checked. I use DDG as search engine. I did lookup in FF help but found 10yr old answers. I am sure many things have changed since then.

Also when searching FF help is there a way to sort by newest first?

TIA