Firefox Support Forum

As above

Why would they disable accessibility tools without even a notice?

What kind of monsters would do that for the sake of political grandstanding?

I lost my authenticator app and am having to redo all of them. Since I don't have it, I had Firefox send me a conformation email so I could access my account. But they never came even after I waited and tried again.

checked both on my mail app and on the web like the support page suggested.  I also added "accounts@firefox.com" to my whitelist and checked my spam folder.

I am logged in to the app on my phone. But that too requires me to authenticate to access account settings. Also, I am pretty sure I have my phone number added - but have not been given that option.

Any help would be great.

typing in the search window in the middle of the page jumps to the address bar at the top of the page How do I stop that? It does not matter which search engine I use Bing, Google, DuckDuckGo, It just started happening in Firefox.

I see no way to set the system-wide default zoom to 70% as each time I do so and reboot, it is reset to 100%

This is, sadly, extremely frustrating after 3 decades of happily using FF.

Brave does it right.

With all respect, why not FF?

Your thoughts, please.

Hello,

I have read many threads with the same issue and concerned that this is a Firefox issue that is intentionally being ignored (especially Sue's post from 2022 which was never responded to and was archived by Mozilla). It's also very inconvenient that I cannot chat or speak with an agent about this problem. We will be moving our office away from Firefox if this is not addressed promptly.

I and a number of colleagues are experiencing the same issue - we have only a few tabs open and get error messages from our Macbooks that we have run out of application memory. We have tried all of the recommended fixes (clear tabs, update versions, restart, etc etc) and nothing is working. It seems that I can have 50 tabs open and not get the error message that Firefox would send me with 5 tabs open.

Please let me know how to fix this problem ASAP

Unable to sync (update bookmarks made on another macbook air 11.7.7 Big Sur/current firefox), despite: clearing cache/cookies turning off macbook air (others are macbook pro) ran troubleshooting-it read 'false' for bookmarks but could not make 'true'! tried repeated sync 'now'..display took a while after trouble/refresh modes, then solid blue...still no updated bookmarks-WEIRDEST is the sync settings after pressing sync now will show the bookmarks check box immed. if I re-select it..but after going out and then back into sync setting prefs, the bookmarks check box is again unchecked (NOTE-I can't tell if that is default since I just ran a sync now, but it would be strange that it keeps removing it as a pref). The other macs are updating to each other fine..and are SAME identity (tho one macbook pro of 2 is old=2010, and is using 10.7.7.

 These are older machines.  The only thing that I note differing in the macbook air I'm having trouble with, is it was bought/wiped from a used computer company, so sometimes readss "Soonersoft's Mac" even though I have all correct admin settings! I've no idea how to remove that other owner name (shows up when I do a system restore from disc, for example). I don't want to ramess with that b/c it presents no issues anywhere I'm aware of.....

Frustrating, esp. b/c other two macbook pros sync bookmarks fine! HOW DO I CHANGE SYSTEM DETAIL TROUBLESHOOT REPORT WHERE IT SAYS 'BOOKMARKS=FALSE?" TO TRUE??!?

I have Mac Pro 2018 and having a problem with Thin Lines on left side of the browser (Firefox Mac) i can't find anyone on line with same problem explaining how they resolved the issue!

Hi,

I running Firefox on Ubuntu Lunar. Every thing is updated, Software Updater doesn't find anything to do. Neither does looking for updates in the extension manager.

I have a lot of extensions installed, probably too many. They include several malware, tracking, popup, and ad blockers. I'm surprised they seem to be playing well together without stepping on each other. When they do block something I need, it's hard to tell who blocked that and then fix it. Is there an easy way to find which one did the block?

Could the multiple blockers be interfering with each other in subtle ways without me noticing?

I have some false alarms where at first I thought extensions were interfering with each other. There are a few extensions that don't work: Dictionary Anywhere, Don't Track Me Google, and To Google Translate among others. When I click the puzzle piece extensions icon in upper right corner, they are grayed out and can't be used. I tried disabling all the other extensions and tried each one at a time by itself. They are still grayed out.

Any ideas?

Chrome scrolls to element while Firefox doesn't for this URL with # :

https://www.service-public.fr/particuliers/actualites/A15610#titreChapitre_-5776306477855185115

There is an element with id "titreChapitre_-5776306477855185115" in the page (chapter "Personnes ayant un test de dépistage positif" which means "People who test positive to Covid", Chrome will scroll to this chapter (well, at least 60% of time it auto scrolls to the element) while Firefox will always display the top of the page.

Firefox is slightly better and more similar to Chrome on the english version for some reason : https://www.service-public.fr/particuliers/actualites/A15610?lang=en#titreChapitre_-5634635573997558496

Two days ago my Firefox download box started showing AppFile_qqasdc.exe as containing a virus.

I delete it. it returns whenever i restart Firefox.

I cannot find the file on my hard drive, in the registry or anywhere on my system.

A copy of the download link is:

https://uc99b71eb166e68560fbea78a639.dl.dropboxusercontent.com/cd/0/get/CEEeZrifjbVbW9F8XSpBve3ZrUmsCEGzqdveXPCVVo8X0RUtX3_2tRM0GZwU90zqeB-FdnoJ-81wQly5V6_-vngWuJ4aqSwGipP3kqspH5r28AExkI6IuGknXY6u9s_IETf94ziofKINriQR3LrUFX-i/file?dl=1#

HELP!

How do I make it stop requiring verification of a device I've been using for 5 years? I prefer Firefox to Safari in all other ways, but this is a time consuming repetitive problem.

Hello. I have been having problems in Firefox recently, which I think may have started since recent updates.

First problem: I use Mullvad VPN and now pages won't load...the browser seems to get stuck, especially when I google things but also when I put in actual URLs. Mullvad support says that something is trying to set the DNS and this is interfering with the VPN but I don't know what this could be. I checked the DNS setting in Firefox and it says it is turned off. I am having no problem like this when I use Safari.

Second problem, which may or may not be related: a teaching interface that I have used for many years, now suddenly won't let me drag and drop files into it or do other routine manipulations. Again, I am having no problems on Safari.

I'm very comfortable but no computer expert so please advise in very user friendly terms. Thank you!