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  • Archived

Uninstall/Re-Install (No bookmarks saved)

My Firefox was completely not working so according to the Firefox Support page, I uninstall and then re-installed Firefox. It is working fine now except I have none of my… (read more)

My Firefox was completely not working so according to the Firefox Support page, I uninstall and then re-installed Firefox. It is working fine now except I have none of my bookmarks anymore. I have tried every suggestion that is on the support page and there is NOTHING coming back. The instructions stated that my bookmarks would not be erased if I followed the instructions, which I did. I NEED HELP FINDING ALL OF MY BOOKMARKS!!

Asked by deder01 9 months ago

Last reply by Dropa 9 months ago

  • Archived

Firefox stopped marking links as visited.

Hello A few days ago, I have noticed that FF stopped marking links I've visited as "visited". Initially I thought that it's a website issue, but the same happened on mor… (read more)

Hello

A few days ago, I have noticed that FF stopped marking links I've visited as "visited". Initially I thought that it's a website issue, but the same happened on more than one page, including Google search.

I have tested those pages on other browsers, and everything works fine, so my conclusion is that it's an FF problem, but I don't know if it's my installation problem, or Update issue. Does anyone know anything about this issue?

Thanks

Asked by Luke 9 months ago

Last reply by cor-el 9 months ago

  • Archived

app errors

When I try to access APS website here in Phoenix AZ I get an error telling me that Firefox is not redirected and suggests that cookies are not enabeled. Please advise … (read more)

When I try to access APS website here in Phoenix AZ I get an error telling me that Firefox is not redirected and suggests that cookies are not enabeled. Please advise

Asked by latewoods 9 months ago

Last reply by Dropa 9 months ago

  • Archived

All of my logins are gone my history and things still there

I recently came back from vacation when i started up my pc and so firefox all my tabs ands things automaticly opened like normal also a page with my saved passwords but i… (read more)

I recently came back from vacation when i started up my pc and so firefox all my tabs ands things automaticly opened like normal also a page with my saved passwords but it was empty all gone.

All my saved logins/passwords gone. I have searched on the forum and tried all the solutions given. Like the logins.jason.corrupt file i have 10 of those files in my folder but there all empty tried all of them. also tried switching profiles checking other profiles nothing to be found there either. im clueless and im in desperate need of these logins please help me ..

Asked by damian.stam 9 months ago

Last reply by damian.stam 9 months ago

  • Archived

Lost All Tabs, History, Bookmarks, and Passwords on Firefox

So...saying that I am ticked off is an understatement. I was using Firefox to do work online on Thursday (8/24). I shut my laptop down as usual at the end of the day. No … (read more)

So...saying that I am ticked off is an understatement. I was using Firefox to do work online on Thursday (8/24). I shut my laptop down as usual at the end of the day. No issues. The next day on Friday (8/25), I turned on my laptop to do some work...no problems starting my laptop. So...that is when I discovered that my entire history is gone, bookmarks, tabs, and passwords. I have been searching through the help section and have tried to locate files to restore bookmarks and history; however, those files only have my history as of Friday (8/25) and nothing prior. So, I'm at a total loss for how to recover anything but I feel none of this is recoverable at all. I had a tabs up that were important and LOTS of important bookmarks which are probably gone. I couldn't even begin to remember all the bookmarks I had. Don't even get me going with my passwords because I will now probably have to go through the (time consuming) process of resetting my passwords on LOTS of sites. I have never encountered a situation like this where EVERYTHING was wiped. I did see that some sort of update happened on Monday (8/21) but I didn't have any problems until starting my laptop on Friday (8/25). I probably put my laptop into sleep mode M-T-W, and then when I completely shut my computer off Thursday night, everything was wiped on Friday when I turned it on because it probably updated from the update on Monday. Any thoughts? I hold out no hope to get any of this information back. Thanks!

Asked by lindaoncapecod 8 months ago

Last reply by Paul 8 months ago

  • Archived

Google websites often won't load

Hi, i'm using firefox since many years and would like to continue doing so. Unfortunately I'm experiencing a big issue with the browser on my new windows pc which other b… (read more)

Hi, i'm using firefox since many years and would like to continue doing so. Unfortunately I'm experiencing a big issue with the browser on my new windows pc which other browsers don't have and I would be very grateful if you'd help me solve them

The problem is that Google pages often don't load (for about a minute) Once every hour I have to research on google or other google-related websites such as Youtube, google docs, maps, etc. for work and very often they appear offline. After about a minute of refreshing the page, they work again (note: this is no internet connection issue: the same pages work on other browsers such as chrome and I even switched to another internet provider hoping to solve the problem, without any improvement)

Did somebody solve the same problem or is capable of helping me?

Things i already tried: cancelling cookies, deleting addons, re-installing firefox

Asked by f.lami 8 months ago

Last reply by zeroknight 8 months ago

  • Archived

Seesions

I start FireFox and a selection screen appears asking what previously saved session would I like to start? Can this be accomplished? Thank you much! Mark M … (read more)

I start FireFox and a selection screen appears asking what previously saved session would I like to start?

Can this be accomplished?

Thank you much! Mark M

Asked by gwm1 8 months ago

Last reply by t.r.ernst 8 months ago

  • Archived

View raw message

Today I was going to forward spam to reporting places. One must open View raw message. It would not open; Seemed rather proud of the fact that it had blocked a website … (read more)

Today I was going to forward spam to reporting places. One must open View raw message. It would not open; Seemed rather proud of the fact that it had blocked a website from opening something.

Brings me to my point: I have never understood the need to open View raw message, go to that new tab, control A, control C, go back to the tab with the email opened, click forward, control V.

I believe that IF ONE CLICKS FORWARD, all of that should be automatically done. Forward SURE IT IS USED FOR MANY OTHER REASONS OUTSIDE OF REPORTING OF SPAM. However SHOULDN'T YOU BE HELPING OUT WITH THE REPORTING OF SPAM?

Felix

Post Script: And why? Just why? Why should View raw message be blocked?

Asked by sevencomeeleven 8 months ago

Last reply by Terry 8 months ago

  • Archived

Cant sign in to account, says "Valid Email Required" even though it is the correct email

I am signed in with this email on another computer. The only idea I have is firefox is rejecting the email format before even checking the email. Please help, thanks. … (read more)

I am signed in with this email on another computer. The only idea I have is firefox is rejecting the email format before even checking the email.

Please help, thanks.

Asked by dadicim430 9 months ago

Last reply by Terry 9 months ago

  • Archived

2FA Not working.

I'm trying to set up 2FA on my account. I scan the QR code and the generated codes do not work. I've tried many times. Firefox is the ONLY account I have that does not wo… (read more)

I'm trying to set up 2FA on my account. I scan the QR code and the generated codes do not work. I've tried many times. Firefox is the ONLY account I have that does not work. Any ideas? Using Google Authenticator.

Asked by whytec 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Bing becomes default browser and I don't have access to Add-ons and Themes

For the last few days I have had a problem that Bing becomes my default search engine. Even when I go to Google.com it will still reroute to Bing. I searched the forums… (read more)

For the last few days I have had a problem that Bing becomes my default search engine. Even when I go to Google.com it will still reroute to Bing. I searched the forums for solutions and none worked. I couldn't even get into Add-ons and Themes. I would just get a blank page.


Resolution: Finally I decided the best way to deal with this is to delete and re-install Firefox. I saved my Bookmarks first. Then I went to install/uninstall and went to uninstall Firefox, but it gave me another option when I hit it to Refresh Firefox. I chose that option and it reset Firefox to all default/original settings. I didn't even have to import Bookmarks as it kept them and 2 of the Add-ons that I use were optioned to reinstall. The only thing I ended up doing was adding the Menu Bar back on and adding a home page button under Customize Toolbar.

Hope this helps others.

Asked by unitedjoe1 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

New Password Manager issues

Hi, Many websites are updating their security protocols, for example United (screenshot below), no pins, usernames or emails to sign in. After updating passwords yesterd… (read more)

Hi, Many websites are updating their security protocols, for example United (screenshot below), no pins, usernames or emails to sign in. After updating passwords yesterday I made the changes in Firefox Password Manager. Now it seems these new passwords don't work. Has anyone else report this? Thank you very much.

Asked by Jim 9 months ago

Last reply by Dropa 9 months ago

  • Archived

laptop, mobile and tablet version have problems with loading and updating websites

Hi there, I have been using Firefox for over twenty years now, but the latest findings are frightening. I use openhab for my smarthome and the openhab cloud website was … (read more)

Hi there, I have been using Firefox for over twenty years now, but the latest findings are frightening. I use openhab for my smarthome and the openhab cloud website was not rendering properly under Firefox, so I tried Chrome. The page loaded without any problems. I had this behavior on desktop, Android phone and Android tablet. Sometimes I could fix the problem by deleting the browser data, but not always. I did a lot of settings on the tablet and thought it was not responsive, but it turned out to be Firefox. With Chrome, the application responds directly on the first click. But the worst thing was that I had a conversation with Amazon using my laptop and was waiting for a response. I reloaded the page countless times with Ctrl+F5 until I tried Chrome. The response was immediate and I didn't see it until three days later. Since then I keep noticing things not loading or updating in Firefox.

I don't know what I should look for this three devices have the same bad behavior. Is there already an effort to fix this? If not, I'll have to bite the bullet and switch browsers. I don't like the idea because twenty years is a long time.

Best regards

Asked by Proton 8 months ago

Last reply by zeroknight 7 months ago

  • Archived

Browsing

I type in the item that I want to search for and as I have seen for years of using Firefox a helpful list of options are displayed with links to click on to get more info… (read more)

I type in the item that I want to search for and as I have seen for years of using Firefox a helpful list of options are displayed with links to click on to get more informatrion. However, I now cannot get any further with any of the selections as clicing on the link has no effect at all. If I use the link which is saved in my favourites that works fine.

To search for any thing else I have to use analternative such as smicrosoft edge.

Kind Regards.

Asked by barry.palmer 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

Firefox does not remember my browser history after closing the browser.

When I close Firefox and open a new browser session I have to always recover my Google account(s) because it signs me out of all of them despite my settings under 'Privac… (read more)

When I close Firefox and open a new browser session I have to always recover my Google account(s) because it signs me out of all of them despite my settings under 'Privacy & Security >> History' being set to Firefox will remember history. I tried uninstalling Firefox and reinstalling from scratch and followed guides but nothing is working and it is so frustrating to have to sign into multiple accounts every time I turn on my computer to use the browser, check my emails, view my calendar, or to just go on YouTube. I cannot do anything without singing into my account every time and I have no set rules to auto delete cookies or any browser data whatsoever. This started occurring randomly after Firefox auto-updated and I can't figure out what changed to cause this to happen.

Asked by Adrian 9 months ago

Last reply by zeroknight 9 months ago