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  • Archived

Pinterest Video Pins Don't Play

It seems my firefox browser will not play my video pins anymore! Is there a setting or something? I cleared cache, cookies, my firefox is up to date, I disabled all of m… (read more)

It seems my firefox browser will not play my video pins anymore! Is there a setting or something? I cleared cache, cookies, my firefox is up to date, I disabled all of my extensions and still can't get my video pins to work. This has been going on for 6 months. Pinterest just tells me to use another browser, I would but I really like the firefox platform.

Asked by heatherokay 11 months ago

Last reply by heatherokay 11 months ago

  • Archived

Wasted Space

I just upgraded from 88.1.0 to 114.0.2, and regret it. How do I reduce the wasted space? The search bar, menu bar, etc. And how do I get rid of the double spacing in m… (read more)

I just upgraded from 88.1.0 to 114.0.2, and regret it. How do I reduce the wasted space? The search bar, menu bar, etc. And how do I get rid of the double spacing in my bookmarks & history? So much wasted space.

Asked by mnosera 10 months ago

Last reply by TyDraniu 10 months ago

  • Archived

Lost my (firefox) home :/

So a while back (maybe a year already idk) there was once an update and ever since then i had a pinned tab (a tab that only is an icon?) in the upper left corner that was… (read more)

So a while back (maybe a year already idk) there was once an update and ever since then i had a pinned tab (a tab that only is an icon?) in the upper left corner that was a sort of a home page of fire fox. Not the usual home page but a place that had like history and stuff. I lost it accidentally and would like to get it back. Does anyone know how?

Asked by leonleubadg 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Your browser is being managed by your organization

Under General Settings at the very top it states "Your browser is being managed by your organization"? Now I have tried to get rid of this by using Regedit and deleting M… (read more)

Under General Settings at the very top it states "Your browser is being managed by your organization"? Now I have tried to get rid of this by using Regedit and deleting Mozilla under KEY_LOCAL_MACHINE\SOFTWARE\Policies! Now after restarting Firefox its gone but it comes back once I reboot my computer which is Windows 10 Pro 64 bit Enterprise Edition. Can someone please help me get rid of this for good please? Note: I'm also using Avast Premier Security which may also be invoked? Thank you for reading.

Asked by hemi426 10 months ago

Last reply by Terry 10 months ago

  • Archived

webpage goes from color to grey on loading

Hi There, I have one webpage (https://www.dcbservice.com/) that when it loads in firefox it changes from color page to grey when loading is complete. I do not have this … (read more)

Hi There,

I have one webpage (https://www.dcbservice.com/) that when it loads in firefox it changes from color page to grey when loading is complete. I do not have this issue in the firefox on mobile or phone browser or with microsoft edge. Nor is this issue prevalent when I go to other websites using firefox.

I have apparently changed something without realizing what I have done, is there anything I can do to change the setting back?

Asked by jshirleyjr 11 months ago

Last reply by jshirleyjr 11 months ago

  • Solved
  • Archived

Google maps displays multiple place names

It is only in Firefox that this happens. Android and Opera are both fine. For example the city name appears several time over the map, and likewise so do suburb names. Se… (read more)

It is only in Firefox that this happens. Android and Opera are both fine. For example the city name appears several time over the map, and likewise so do suburb names. See attached screen grab. Is there a setting that I have missed?

Peter

Asked by OTG70 11 months ago

Answered by OTG70 11 months ago

  • Archived

When mouse touches, not clicks, a Youtube video it opens in same window - not an autoplay preview issue.

When I try to find answers to this problem online all I get is solutions on how to stop the autoplay preview. This isn't the issue. The problem is when the mouse pointer … (read more)

When I try to find answers to this problem online all I get is solutions on how to stop the autoplay preview. This isn't the issue. The problem is when the mouse pointer rolls over a video for a second the video will run in the same window in the way that if I had left clicked on it. This isn't an autoplay preview where the video starts playing on mouse over but doesn't actually trigger the video to open, this is where the mouse over actually runs the video replacing the original page with the video links on if you see what I mean. Firefox has never worked properly with Youtube, there's always something.

Asked by Xeys 11 months ago

Last reply by Xeys 11 months ago

  • Archived

Firefox up-grades

Firefox up-grades always reset my preferences settings presumably to a Firefox default condition. I then have to reset them back to where I want them. Can I stop this hap… (read more)

Firefox up-grades always reset my preferences settings presumably to a Firefox default condition. I then have to reset them back to where I want them. Can I stop this happening?

Asked by jim_mci 10 months ago

Last reply by Medhasree Suram 10 months ago

  • Archived

Stripe Payment Gateway

We use stripe as our payment processor on our website when collecting donations (https://effectivealtruism.org.au/). As of a couple of days ago, we are having multiple cu… (read more)

We use stripe as our payment processor on our website when collecting donations (https://effectivealtruism.org.au/). As of a couple of days ago, we are having multiple customers receiving the below error when they try to submit their payment (after entering all card details and completing the captcha). Stripe have advised that the issue is related to 3DS with our customers bank accounts. However, we think we have identified that this problem is actually related to customers using the Firefox browser. We have been able to process test donations with no issues using chrome but receive the same error using Firefox with the same card details.

Asked by megan.goodwin 10 months ago

Last reply by Medhasree Suram 10 months ago

  • Archived

New version change theme and related problems

First, after the newest version of the desktop browser auto loaded, the colors theme I had been using was gone. It is saved, but I can't seem to get it established as the… (read more)

First, after the newest version of the desktop browser auto loaded, the colors theme I had been using was gone. It is saved, but I can't seem to get it established as the default theme.

More important—and I'm furious about this—I kept getting message about hidden tabs. It was quite annoying. I clicked on "delete extension" because I wanted to stop getting these messages. Instead, it deactivated my Speed Dial extension, and I can't figure out how to reactivate it. This extension is essential to just about everything I do on the web. It would take me days to reconstruct, and even then I doubt I could complete recreate it.

Please tell me how I can reactivate the Speed Dial extension. It is still listed among my extension, but it is listed as deactivated.

Asked by wrhackman 10 months ago

Last reply by Medhasree Suram 10 months ago

  • Archived

Firefox on M1 iMac Losing Internet Connection If Left Open

I've been using Firefox on my M1 iMac for a year and all of a sudden when I leave the browser open for several hours or overnight, when I go back to it, it will not refre… (read more)

I've been using Firefox on my M1 iMac for a year and all of a sudden when I leave the browser open for several hours or overnight, when I go back to it, it will not refresh or allow me to go to new sites. I am forced to quit the browser and open it again to get it to work. I'm am fully updated on my MacOS and have the latest Firefox version 114.0.2 (64-bit).

I tried uninstalling the browser and reinstalling it but the same issue returns. Is this a known issue?

I prefer to keep the browser open but will have to close it until a solution is found.

Thanks for any help or suggestions.

Asked by Bundy 10 months ago

Last reply by Medhasree Suram 10 months ago

  • Solved
  • Archived

how do I remove? How did I put it there to begin with?

Hello, Please tell me how to remove the tab on the far left of the photo. I can close tabs, but this one is permanent. It is there whenever I open up Firefox. How did I … (read more)

Hello, Please tell me how to remove the tab on the far left of the photo. I can close tabs, but this one is permanent. It is there whenever I open up Firefox.

How did I even put it there? Thank you

Asked by dsvphd 10 months ago

Answered by cor-el 10 months ago

  • Archived

Unable to place bookmarks on Bookmark Toolbar

For some reason every time I try I get a black circle with a diagonal line symbol, indicating I cant do it, ive already tried in Troubleshoot aka Safe Mode, its the same!… (read more)

For some reason every time I try I get a black circle with a diagonal line symbol, indicating I cant do it, ive already tried in Troubleshoot aka Safe Mode, its the same! Ive even deleted xulstore.json, still the same, I have no idea whats causing it.

Asked by Imot 11 months ago

Last reply by cor-el 11 months ago

  • Archived

I paid for a years Mozilla VPN. Downloaded it. When I open it all I get is a list of codes. Help much appreciated.

Steps to gaining access to my Mozilla VPN download and how to set-up and use the app. Including how to turn program off when needed for other program useage. Any help rea… (read more)

Steps to gaining access to my Mozilla VPN download and how to set-up and use the app. Including how to turn program off when needed for other program useage. Any help really appreciated. RMc at [email removed from public]

Asked by Ruth McGibbon 10 months ago

Last reply by James 10 months ago

  • Archived

Firefox shows Saved Logins box on sites where I am already logged in

I updated to the latest Firefox from a pretty old version, so I don't know when this would have first occurred in a release, but now, when I go to a page like Discord, or… (read more)

I updated to the latest Firefox from a pretty old version, so I don't know when this would have first occurred in a release, but now, when I go to a page like Discord, or many other sites where I stay logged in all the time, it still brings up my saved logins in a box. Even though there is no login area on the page. It goes away when I click anywhere on the page, but it is still a bit annoying and definitely didn't happen before.

Asked by accident55 10 months ago

Last reply by Medhasree Suram 10 months ago