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  • Archived

Thank you

Just wanted to say thank you for ruining my day, and my life all together with the new update (which installed itself without me asking) and now everything is gone and i … (read more)

Just wanted to say thank you for ruining my day, and my life all together with the new update (which installed itself without me asking) and now everything is gone and i have to memorize what tabs i was working with and open them one by one - moreover, I've disabled all the add-ons that block the ads so it's a very nice experience BESIDE firefox is still crashing. And on a side note, all my settings are gone and I'm trying to get it back to what it was before the update. Thank you.

Asked by lonelytj 1 year ago

Last reply by jols323 1 year ago

  • Archived

Troijan.GenericKD.62058384

Hi - my BitDefender Internet Security found this Trojan.GenericKD.62058384 in my firefox profiles folder - C:\Users\david\AppData\Local\Mozilla\Firefox\Profiles\v6jicbrz… (read more)

Hi - my BitDefender Internet Security found this Trojan.GenericKD.62058384 in my firefox profiles folder - C:\Users\david\AppData\Local\Mozilla\Firefox\Profiles\v6jicbrz.default-release-1662311998698\cache2\entries\E4A4EB628D5AE50B559489046BF17891EBE92F04=>(gzip)

Is this a false positive? This cache is nearly 1GB in size, are all the files needed?

TIA davidj

Asked by djp2018 1 year ago

Last reply by James 1 year ago

  • Archived

Login Request Expired is locking me out of school email

Although I can access every other aspect of my school account, I am locked out of email by a screen telling me: "Your login request has expired. Try logging back into the… (read more)

Although I can access every other aspect of my school account, I am locked out of email by a screen telling me: "Your login request has expired. Try logging back into the application" with the accompanying tab reading: "Universal Prompt Error".

Regardless of my logging out and trying again, and rebooting my computer, contacting the school's IT dept, I continue to be locked out through Firefox. Chrome will let me in.

Please help me resolve this problem.

Asked by 1tuck249 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Different profiles synch with eachother

Hello, I would like to set up different profiles for different purposes. I tried creating a new profile with the profile manager. When I opened the new profile in a new … (read more)

Hello,

I would like to set up different profiles for different purposes. I tried creating a new profile with the profile manager. When I opened the new profile in a new window, it asked me to sign in. After signing in, it synced all my bookmarks and settings from the default profile.

I then tried to edit the new profile by deleting the bookmarks that I don't need it to have. But this was then instantly synced to my default profile and I lost those bookmarks entirely.

So, I don't understand how to make separate profiles that have separate settings and bookmarks and whatnot. I would like to have different profiles that are all attached to the same account and can be used on multiple devices, but i don't want them to sync with one another. That seems to completely defeat the purpose of having multiple profiles (they all end up exactly the same).

I tried to get around this problem by creating an entirely new Firefox account, but then I get a message saying it will merge it's info with the account I just logged out of. This behavior makes no sense. Lets assume I have more than one user on a machine, and they each have their own account. If one logs off, and the other comes and logs in, now all their info gets lumped together?

I also tried to have two Firefox windows open, with one signed in and one not, but they mirror each other. So I can't work in multiple profiles or accounts on the same machine at the same time.

Back to the main question. I assume I am just using profiles wrong. How do I set it up so different profiles DO NOT sync with one another, but only with themselves across multiple devices.

Asked by ryankanebuckley 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Containers does not work for Microsoft sites

So today I wanted to try FF Containers, because I have service user to manage O365, my normal company user and my personal user. Now I open make.powerapps.com in contain… (read more)

So today I wanted to try FF Containers, because I have service user to manage O365, my normal company user and my personal user.

Now I open make.powerapps.com in container dedicated to this site I log in with one of these users everything is ok, but during first sign-in I am not asked even for password for specified account, I just enter email and then I am redirected and signed in. I have disabled "Allow Windows single sign-on for Microsoft, work, and school accounts". When I want to access portal.azure.com in another container, I am automatically signed in with user from previous container dedicated to powerapps.

I especially logged out of all containers and removed all cookies from FF before submitting and it is still happening

Also checked Windows "Internet options", I do not have any of these sites in "Intranet sites" and Level for all zones regarding to User Authentication is "Prompt for user name and password" dunno know what is wrong.

Asked by Phoenix6589 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox constantly connects to old sites - Little snitch - repeat

I posted this before. My OP: == I have the latest Firefox, and use Little snitch always. Constantly, i get popups from LS, asking for FF to connect to sites that i have u… (read more)

I posted this before. My OP: == I have the latest Firefox, and use Little snitch always. Constantly, i get popups from LS, asking for FF to connect to sites that i have used previously. Many, and no apparent pattern. Please. How can i shut off this 'function' of FF pre-connecting, or whatever it is? Anyone else getting this? [link to old post: https://support.mozilla.org/en-US/questions/1348091#answer-1437370] == I am reposting, because the old one was archived, and i am still experiencing this problem. I don't know if it's a problem with FF itself. Is there a way i could check? I have addons, and i have shut them off, singly and in groups, and i always still get LS popups. My addons: AdBlocker Ultimate AdBlocker for YouTube Default Bookmark Folder Firefox Multi-Account Containers Ghostery Google analytics opt-out LocalCDN NoScript Privacy Badger uBlock Origin Laser Cat Again, all of these i have shut off at various times, and still get wanting to connect messages.

Any advice, ideas, thoughts, methods, directions would be very welcome!

Asked by harmonk 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Signed into my account on my dad's laptop. Data was lost and merged with mine?

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and retur… (read more)

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and return/restore the settings on his laptop?

Asked by Neko Alchemy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Impact of changing Enhanced Tracking Protection settings?

Hi! A vendor of a solution we use suggested unchecking the "Cookies" and "Tracking content" under "Privacy & Security" settings in the "Custom" section to help with a… (read more)

Hi! A vendor of a solution we use suggested unchecking the "Cookies" and "Tracking content" under "Privacy & Security" settings in the "Custom" section to help with an issue encountered using their services. Those settings look like global settings that would affect all the websites visited, not just the vendors'. Is that correct? What are the implications here? Would this mean giving up Firefox protections?

Asked by draito 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

105.0.1 (64-bit)

I have installed every update that you have provided, and allowed the install at my discretion. Question; why is it I have no problems at all in any way until I allowed … (read more)

I have installed every update that you have provided, and allowed the install at my discretion. Question; why is it I have no problems at all in any way until I allowed these updated to install. I have never had so many times when the screen stall's, even had to restart the PC with the reset button. Your updates are getting worse and worse :( When I last installed Firefox, I had limited and or no problems with this program, and yet you claim every time you update that you are fixing bugs, glitches, and a whole load of other stuff, but I never had any of these thing's happen until you started updating :( Can you please stop messing with a program that works properly, but putting it back too a version that works without constant problems :(

Asked by GrahamEverson 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

I using Kaspersky for protection in my comp. But what happen with Firefox don't work in this computer.under my name.

I need to install Firefox in this computer. Is not working, I need this to play my Farmville2 is still no work. Please do something, I need this. att. Raquel R Orlang … (read more)

I need to install Firefox in this computer. Is not working, I need this to play my Farmville2 is still no work. Please do something, I need this. att. Raquel R Orlang

Asked by Raquel R Orlang 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Email address and Facebook

Two days ago I tried to log into my Facebook account of several years and was told my email address was not connected to the account. Having tried every which way possibl… (read more)

Two days ago I tried to log into my Facebook account of several years and was told my email address was not connected to the account. Having tried every which way possible to log in I simply cannot . Now I am being treated like a criminal by Facebook. Their website suggests I contact my emil provider hence this mail.

Asked by monica165 1 year ago

Last reply by James 1 year ago

  • Archived

Proces uruchamiający wyłączony z powodu awarii

Od dwóch dni program firefox nie ładuje na moim urządzeniu żadnych stron internetowych. Nie następuje żaden proces wczytywania, nie mam możliwości odświeżenia strony, cof… (read more)

Od dwóch dni program firefox nie ładuje na moim urządzeniu żadnych stron internetowych. Nie następuje żaden proces wczytywania, nie mam możliwości odświeżenia strony, cofnięcia ani przywrócenia, absolutnie żadna strona nie chcę się wczytać (nawet firefox.support).

Próbowałam każdej możliwej porady jaką znalazłam na waszej stornie. Wyczyściłam dane ciasteczek, dane witryn, odszukałam folder profilu i usunęłam plik parent.lock, sprawdziłam aktualizację, zaktualizowałam oprogramowanie w komputerze. Sprawdziłam w menadżeru zadań czy jakieś firefox nie działa w tle po zamknięciu, zamknęłam procesy w tle, potem ponownie uruchomiłam komputer i ciągle bez zmian. Znalazłam folder firefoxa i upewniłam się, że we właściwościach jest jako plik "tylko do odczytu" no i jeszcze dla pewności sprawdziłam poprawność konfiguracji daty, godziny i strefy czasowej w systemie operacyjnym, żeby sprawdzić czy przeglądarka nie ma problemów z weryfikacją.

Żadne z powyższych działań nie przyniosło najmniejszych efektów. Załączam screen obrazujący jedyne co wyświetla przeglądarka

Asked by wiki2641 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

multiple process tabs open in task manager

Hi! I have an issue where my Firefox is opening multiple processes in my task manager. I am used to seeing 7, sometimes up to twelve if I have a bunch of tabs open, but… (read more)

Hi! I have an issue where my Firefox is opening multiple processes in my task manager. I am used to seeing 7, sometimes up to twelve if I have a bunch of tabs open, but for the last week it has now been spiking anywhere up to 25-30 being open in the task manager (and I will usually at the very most have 5 to 7 tabs open-TOPS!). My memory has been spiking to upwards to 30%, which is causing a slow down in my machine.

I have tried to shut down any extensions that I thought were causing the issue (Ghostery among them), but nothing changed.  I recently put Ghostery back on, and am about to try turning off Adblocker plus.  

When I looked at if I had any other hidden extensions, I saw that I have DuckDuckgo? ebay? and Bing? apparently on the extensions, but when I go into Firefox to remove them, they don't show up in the lists to turn off and on (I don't even use any of those as far as I know, so I don't know why they are even there).

I use Avast antivirus, and it hasn't indicated that there is any virus, but then again, I suppose a good virus would know the work around.

I am not really computer savvy, so perhaps I am making a mountain out of a molehill? If not, please help. This is very frustrating seeing so much memory go to Firefox!

Asked by cdsky3 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

cant save passwords

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page … (read more)

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page

Asked by louie 1 year ago

Last reply by Terry 1 year ago