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  • Archived

My bookmark is now synced correctly

Hi support team, I have met this issue twice. Before I retired my old PC, I did click the "sync now". However, when I login in Firefox in my new PC, I found the bookmar… (read more)

Hi support team,

I have met this issue twice. Before I retired my old PC, I did click the "sync now". However, when I login in Firefox in my new PC, I found the bookmarks are very very out of date. Because my old PC was formatted, I lost my latest bookmarks in Firefox.

Could you help with this?

Eason BR

Asked by lxfyc314 1 year ago

Last reply by Paul 1 year ago

  • Archived

Attachments in Yahoo mail are from todays FF update, not showing and pages for past few weeks have just been hanging?

Attachments in Yahoo mail are from todays FF update, not showing and pages for past few weeks have just been hanging? Windows 10, the reply from Yahoo, switch browser. Be… (read more)

Attachments in Yahoo mail are from todays FF update, not showing and pages for past few weeks have just been hanging? Windows 10, the reply from Yahoo, switch browser. Been using FF for years and really dont want to learn a new system!

Asked by changeittillitbreaks 1 year ago

Last reply by p18010231 1 year ago

  • Archived

Debugging crashes in complex environment with no crash report

Hi all, I'm having a lot of problems with Firefox crashing pretty often. Sometimes once or twice a day. I most often see crashes in the middle of a Webex video conferen… (read more)

Hi all, I'm having a lot of problems with Firefox crashing pretty often. Sometimes once or twice a day.

I most often see crashes in the middle of a Webex video conference for work. But Firefox sometimes goes down in other situations that I see no pattern in.

This is Ubuntu 20.04, Firefox 102.0. Unfortunately, it's a complex environment to debug.

First, when firefox goes down, it rarely leaves a crash report behind. So I'm not getting any direct evidence as to what is happening. Second, I run with uBlock active and it is very difficult to function in the browser without long enough for the crash to happen. Third, I typically have several hundred tabs open. I have a lot of memory (64G) in my machine, and the machine doesn't act like it's swapping, so I don't think I'm running out of memory.

Any help getting to the bottom of what's going on is welcome.

Asked by jlquinn 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Firefox

Firefox is constantly hanging and trying to load. I have done several re installs and everything else to correct this problem but it still exists. Thanks for the help al… (read more)

Firefox is constantly hanging and trying to load. I have done several re installs and everything else to correct this problem but it still exists.

Thanks for the help al

Asked by abust1 1 year ago

Last reply by starship 1 year ago

  • Archived

Can't open youtube

After the last Firefox update, i am trying to open youtube.com in my Firefox browser but it's not letting me to do it. Every time i open it shows an error and says that t… (read more)

After the last Firefox update, i am trying to open youtube.com in my Firefox browser but it's not letting me to do it. Every time i open it shows an error and says that the error is from YOUTUBE and FIREFOX or I can do nothing about it. But the funny part is its working on other browsers like chrome.

Asked by sharma99karambir 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

downloads keep crashing dispite having more than enough space for them

when my downloads are downloading on Firefox they keep crashing despite have a lot of space i'm no nerd switched to Firefox to avoid those creepy ads and cuz i like the n… (read more)

when my downloads are downloading on Firefox they keep crashing despite have a lot of space i'm no nerd switched to Firefox to avoid those creepy ads and cuz i like the name! i don't wanna go back to chrome!

Asked by dossantosjulia54 1 year ago

Last reply by dossantosjulia54 1 year ago

  • Archived

not getting on a certain site

Why can't I get on viewmyaccount.com?It is for a financial service lpl finance. I was told not to go to viewmyaccountlpl.com.but to stay with viewmyaccount,com only. … (read more)

Why can't I get on viewmyaccount.com?It is for a financial service lpl finance. I was told not to go to viewmyaccountlpl.com.but to stay with viewmyaccount,com only.

Asked by Barry 1 year ago

Last reply by Paul 1 year ago

  • Archived

watching a show in full screen on a streaming site

I was watching a show on one of my streaming websites and it it in a shorter box instead of a full screen. im not sure if i accidentally clickec on something because it i… (read more)

I was watching a show on one of my streaming websites and it it in a shorter box instead of a full screen. im not sure if i accidentally clickec on something because it is happening on more then one streaming site

Asked by disney_gurl74 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Print preview never loads

Hey, I just installed windows + firefox on a new computer recently. The first time I tried to print a pdf from this computer via firefox (as windows does not allow pdf pr… (read more)

Hey, I just installed windows + firefox on a new computer recently. The first time I tried to print a pdf from this computer via firefox (as windows does not allow pdf printing by default) and the print preview pops up with the loading symbol and just... never loads. Ever. I tried to switch to the default system dialogue via about:config and print.prefer_system_dialogue and setting it to true, but when I did that firefox just crashed every time I tried to print. I'd appreciate any help, as everything online in regards to this issue doesn't seem to help me at all.

Asked by coolestclown 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

firefox crashing too often, out of the blue

it has been crashing on a regular basis for sometime,(once, twice, three times a week ) no symptom, no indication, never have more than 2 windows going, wtf I'm going to … (read more)

it has been crashing on a regular basis for sometime,(once, twice, three times a week ) no symptom, no indication, never have more than 2 windows going, wtf I'm going to chrome or wherever, if I do not get support

Asked by byronforest 1 year ago

Last reply by Paul 1 year ago

  • Archived

Uncontrolled scrolling on Facebook

Over the past several days I've developed a problem where Firefox uncontrollably scrolls as posts are added while on Facebook. I've turned off smooth scrolling, etc. and … (read more)

Over the past several days I've developed a problem where Firefox uncontrollably scrolls as posts are added while on Facebook. I've turned off smooth scrolling, etc. and it happens while Firefox is in troubleshoot mode. It appears others are experiencing this but so far I haven't found a solution. Version 102.0.1 (64 bit) & Windows 10 Thanks in advance!

Asked by Garrett 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My addons dissapeared and I cannot add any new one either

My firefox collapsed a couple of times (I don't blame it my browsing contained around 40 tabs XD). However, when I restarted the browser all of my addons went missing al… (read more)

My firefox collapsed a couple of times (I don't blame it my browsing contained around 40 tabs XD). However, when I restarted the browser all of my addons went missing also I cannot add any new addons tried the ones recommended by the browser. I also tried to update the browser and all the troubleshooting options I could find. The issue is not detected by any troubleshooting I tried. So please help me restore somehow my addons or at least make me able to install addons at all. Thanks

  • Archived

When entering a help request/entering a link a file downloads?

Hello everyone, recently I have been slipping on my keyboard recently and well from that point on when I try to access a link it will download a file called like this: "… (read more)

Hello everyone,

recently I have been slipping on my keyboard recently and well from that point on when I try to access a link it will download a file called like this: "fsyZrWoP" or when I try to do a search it does a download called: "search" image of the files below

Asked by simon.t. 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Strange Font Display In E-Bay

On my E-Bay account Active Sales screen, the Time Left column displays with an overlaying zero on the leading number (see attached). If I hit CTRL+F to highlight the tim… (read more)

On my E-Bay account Active Sales screen, the Time Left column displays with an overlaying zero on the leading number (see attached). If I hit CTRL+F to highlight the time, the selections appear properly (see 2nd scan). Any direction to a solution would be appreciated. I'm using Windows 11 and the latest FF.

Asked by Herb 1 year ago

Last reply by Herb 1 year ago

  • Archived

When scrolling to the bottom of the Facebook page it jumps up and down from one post to another when I try to read information, making it impossible to use. Other web sites don't act like this.

Does anyone else have this problem and how did you correct it? I did try the Chrome browser and it did not act in a similar way. My Windows 10 is up to date. Thanks. … (read more)

Does anyone else have this problem and how did you correct it? I did try the Chrome browser and it did not act in a similar way. My Windows 10 is up to date. Thanks.

Asked by rweir6 1 year ago

Last reply by Terry 1 year ago

  • Archived

how do I contact the programmers

I never encountered so many people hiding before. Where does it say how to contact the programmers for the browser code. I do not need to read about other persons problem… (read more)

I never encountered so many people hiding before. Where does it say how to contact the programmers for the browser code. I do not need to read about other persons problems, I just need to file a trouble report. It seems this is being blocked from public view. thanks, Bob

Asked by bob243546 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago