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Firefox doesn't remember my progress for videos using Vimeo player

I watch videos on dropout.tv which uses the Vimeo SDK as their player for the videos. After switching to Firefox, the video progress has consistently started from where I… (read more)

I watch videos on dropout.tv which uses the Vimeo SDK as their player for the videos. After switching to Firefox, the video progress has consistently started from where I left off on Chrome. The site doesn't remember where I ended the video when I watch it on Firefox. I assume this has to do with the cookies, but I've manually added "dropout.tv" to the list of exceptions in Firefox settings so that that site is always allowed to store cookies.

Returning briefly to Chrome, the player immediately tracked my progress again, so the issue is definitely related to Firefox somehow.

Asked by Rasmus 2 years ago

Answered by Dropa 2 years ago

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Firefox locking up / hangs after using search

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I pre… (read more)

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I press the show desktop button and then try to reveal Firefox, none of the windows will appear. I'd have to go into Windows Task Manager and be lucky enough to terminate the correct process containing the tab, or else I'd have to start all over again.

Asked by lokeyhermit 2 years ago

Answered by lokeyhermit 2 years ago

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The requested URL was rejected. Please consult with your administrator. Your support ID is: 15199799165570062406

The requested URL was rejected. Please consult with your administrator. Your support ID is: 15199799165570062406 This is the site https://one.walmart.com/content/usone/… (read more)

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 15199799165570062406

This is the site https://one.walmart.com/content/usone/en_us/company.html this site I connect to for work related issues, I can use private browsing, but not the regular browsing.

Asked by Seekerkiller 2 years ago

Answered by cor-el 2 years ago

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Cannot open onedrive.com using firefox, but can with chrome or safari.

I cannot open OneDrive with Firefox. I tested Safari and Chrome to see if they have the same problem. They both were able to open OneDrive. The only Firefox extensions I … (read more)

I cannot open OneDrive with Firefox. I tested Safari and Chrome to see if they have the same problem. They both were able to open OneDrive. The only Firefox extensions I have are Adblocker Ultimate and Print Friendly & PDF.

Asked by walrus549 2 years ago

Answered by Chris Ilias 2 years ago

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Firefox and Chrome open and close almost immediately on brand new computer (Windows 11)

As said in the title, both Firefox, Firefox DE and Chrome will open and crash/close instantly on my new Lenovo Legion PC with Windows 11 installed on it. Only Edge works,… (read more)

As said in the title, both Firefox, Firefox DE and Chrome will open and crash/close instantly on my new Lenovo Legion PC with Windows 11 installed on it. Only Edge works, and so far I've tried a lot of solutions : -Restart PC -Uninstall, delete files and fresh install both programs -The MSCONFIG thing and unchecking start programs -Every update Windows update recommended me -Entire new windows install, without any linking with my previous pc (which had the same problem two times already, both fixed by returning to a previous version of windows)

I believed it was a ram problem with my previous pc because it was old, but this one is completely new and has the same problem, while there's nothing except my microsoft account that is common to both PCs

I'm completely lost, help me please (writing this on another PC)

Asked by matderoubaix 2 years ago

Answered by matderoubaix 2 years ago

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Extremely slow start-up(Win10)

The browser takes extremely long time to start-up. Task manager shows that it's trying to pull some 200mbs of data at the rate of 0.5mb\s or less. RAM is fine. HDD is old… (read more)

The browser takes extremely long time to start-up. Task manager shows that it's trying to pull some 200mbs of data at the rate of 0.5mb\s or less. RAM is fine. HDD is old, but recently defragmented and, outside of <this> particular issue - it's not a problem. System is dusty, but system is system. For some reason virtually any other program launches more or less just fine. A particularly heavy game can pull gigabytes of data in about the same time that Firefox is bottlenecked to kilobyte speed.

It's not a conflict of start-ups, I have only the driver necessities in there. it's not a windows start-up issue, the browser can take as much time even a minute after windows is loaded. It's not a (anti)virus. Because I don't use either. It's not some 15 year old Celeron trying to handle W10, FX8320 should be able to handle opening a web browser. It's not a ton of extensions, and it's not even Firefox accounting, it happened before I registered. From extensions it's only ublock origin and VPN.

My personal three guesses are:

-More than 3-5 tabs on average, but, last I checked, the tabs aren't loaded upon start-up. And power users have sessions of dozens of tabs. -100-200 bookmarks. Again, not sure how hard is it to read a text data, unless it also has to load some thumbnails or icons or whatever. -Software aging.(Latest stable firefox, updates are on, and it has been running far less than this 4 year old system)

Reinstalling the system isn't a solution. Nor is reinstalling Firefox. Nor is dumping bookmarks, because otherwise why bookmark them. I'd just like to know why is Firefox limited to kilobyte speed of initial page loading. It can't be a damaged HDD cluster, otherwise I'd feel it outside of start-up.

With my limited knowledge of PC - it's usually a random read issue. Because like every memory benchmarks(HDD and RAM) can show hysterical speeds when loading\copying some 50gigs of a single file, if it's a few hundreds of thousands of small files - it becomes random and tanks. But what I don't understand why does Firefox have THAT much clutter? Is it really the bookmarks?

Asked by Wirxaw 2 years ago

Answered by Wirxaw 2 years ago

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cookies

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have… (read more)

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have tried umpteen ways around this to no avail. Google Chrome does not have this problem!! I am using version 100.0.2

Asked by Elgar 2 years ago

Answered by cor-el 2 years ago

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browser issue

I clicked on 'block cookies' option( never seen this before but I trust you guys so....) when I logged onto firefox this morning, since then there are various apps I cann… (read more)

I clicked on 'block cookies' option( never seen this before but I trust you guys so....) when I logged onto firefox this morning, since then there are various apps I cannot get on to, eg Twitter, my banking through Nationwide, very frsutrating. So I tried to set a restore point prior to thios morning but that made no dofference, getting desperate now.

Asked by stewart.r.j 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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NewCookie Blocker

When I opened Firefox this morning I was asked if I wanted to install the new cookie blocker. Now I am unable to access my employers shift schedule web page. Was I scamme… (read more)

When I opened Firefox this morning I was asked if I wanted to install the new cookie blocker. Now I am unable to access my employers shift schedule web page. Was I scammed? Thanks for any help.

Asked by grnbmw 2 years ago

Answered by Terry 2 years ago

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Cannot install Norton

I go to Norton, sign in, then go to another sigh-in button and the screen just flashes. Click it several times and just see the screen flash. Norton logged in remotely an… (read more)

I go to Norton, sign in, then go to another sigh-in button and the screen just flashes. Click it several times and just see the screen flash. Norton logged in remotely and went through some hoops but they came up with the same thing. Cleared the cache, history, no-go. They tell me that is is a problem with Firefox and not them. (and recommended an expensive organization to get help from) This is a computer I just reset to factory and reinstalled completely. Any assistance would be appreciated. Thanks!

Asked by James Gunnells 2 years ago

Answered by James Gunnells 2 years ago

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Can't find where to update my details for donate@mozilla.

Hi, I need to update my credit card details for my monthly donation to Mozilla but I cn't find out how to do it. I can't find a way from my Firefox user account to do it.… (read more)

Hi, I need to update my credit card details for my monthly donation to Mozilla but I cn't find out how to do it. I can't find a way from my Firefox user account to do it. Clicking on the only link I can find to Donate just throws a 403 error. Clicking on a link to help for Mozilla Donate does the same thing. Please email me advise how I can do this. Thanks, Andrew

Asked by firefox1859 2 years ago

Answered by firefox1859 2 years ago

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Trouble with a particular well established website

For some unknown reason, I cannot see anything on the following well established website: www.cancernetwork.com I've accepted cookies and turned off my pop up blocker, … (read more)

For some unknown reason, I cannot see anything on the following well established website:

www.cancernetwork.com

I've accepted cookies and turned off my pop up blocker, but still nothing at all shows up on the page. I've accessed the website using another browser, so there's nothing wrong with the website. Please help. Thank you.

Asked by joevegazo 2 years ago

Answered by joevegazo 2 years ago

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How to unblock VTT files not being loaded into HTML video pages viewed on local disk?

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience… (read more)

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience is a guide to the rest of the world - VTT files (which are used to caption HTML video) are no longer read/loaded by Firefox when it is viewing the HTML file locally (i.e. file://). On the web they are loaded as expected. Presumably there's a security setting somewhere in Firefox that now refuses to load the VTTs locally. Maybe under Help > More troubleshooting information there is a setting to change to fix that?

Asked by roberto32 2 years ago

Answered by cor-el 2 years ago

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Windows 11 Firefox Gmail/Mailto

Using Windows 11 and want to set Gmail as my mailto option when clicking on email links on websites. Under Firefox/Settings/Mailto I no longer see the option for Gmail, n… (read more)

Using Windows 11 and want to set Gmail as my mailto option when clicking on email links on websites. Under Firefox/Settings/Mailto I no longer see the option for Gmail, not an expert on technical matters so I have googled the problem but still can't find a solution. Do I need to find an App on Windows or perhaps an Extension within Firefox, feeling completely lost at the moment.

Asked by djmb 2 years ago

Answered by djmb 2 years ago

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Forgot Firefox Account Old Password

Hello, I was reinstalling my OS, and I didn't create recovery code for my data to retrieve it after (which I found out after reinstalling my OS) on my Mozilla Firefox acc… (read more)

Hello, I was reinstalling my OS, and I didn't create recovery code for my data to retrieve it after (which I found out after reinstalling my OS) on my Mozilla Firefox account, I had a lot of passwords, bookmarks and data that I need to recover, also for my full time job a lot of valuable data which I have lost now. I couldn't find any email address so I can address my concern directly, It's why I am posting here. Please help, I am so lost now. I can also provide you with any information needed, just let me know.

Firefox Account Email: [email]@hotmail.com Contact Email: [email]@hotmail.com

I would really appreciate your help, and hoping on resolving my concern in a timely manner.

Blagojche

Asked by Blagojche Ivanoski 2 years ago

Answered by cor-el 2 years ago

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Twitter Sticky Header Problem

The "Latest Tweets" header on twitter has recently started automatically scrolling and blocking whatever is shown on screen. If I try to tweet, the screen appears to spl… (read more)

The "Latest Tweets" header on twitter has recently started automatically scrolling and blocking whatever is shown on screen.

If I try to tweet, the screen appears to split and it is not possible to see the actual Tweet edit and post screen and the screen locks not able to move up or down.

This has only started in the past few days.

Can you help me to disable to scrolling of the sticky header?

Thanks

Asked by raana.walker 2 years ago

Answered by raana.walker 2 years ago

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Profiles and Rally

So I wanted to join Rally, but I am concerned about granting access to my passwords and logins to the Rally clients. If I create a new profile and sign in with my only Fi… (read more)

So I wanted to join Rally, but I am concerned about granting access to my passwords and logins to the Rally clients. If I create a new profile and sign in with my only Firefox account will Rally clients have access to my passwords and logins from other profiles?

Thx.

Asked by JB 2 years ago

Answered by JB 2 years ago