Firefox Support Forum

I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device specifications; Device name MSI Processor 12th Gen Intel(R) Core(TM) i7-1280P 2.00 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor

When I click on install Firefox 124.0.2 the following window pops up stating; Sorry, Firefox can't be installed. This version of Firefox requires Microsoft Windows 10 or newer. Please click the OK button for additional information.

Which opens up a new window giving me the following installation requirements.

Firefox System Requirements Firefox 124.0.2 Windows Operating Systems (32-bit and 64-bit)

   Windows 10 or later

Recommended Hardware

   1 gigahertz (GHz) or faster compatible processor or System on a Chip (SoC)
   1GB of RAM / 2GB of RAM for the 64-bit version
   500MB of hard drive space

As previously noted, my windows operating system and hardware meet the Firefox System Requirements.

Please let me know what needs to be done to install Firefox 124.0.2

Thank you! John

I made my account via the ‘create w google account’ option a few years ago, I can still access my morzilla account through this option, but I can’t sign in in browser, just on the website. It says the password (the one that logs me in via my google acc) is incorrect. I really don’t wanna reset my password, since keeping my data is the only reason I’m still on Firefox.

Dear Friends at Firefox,

There is only one reason that i'm using Firefox less and less ; because of the download files options. When i choose the option to download to a particular location, inspite of that, most files get down loaded to the firefox download folder and i always have to go there and then copy or move it out to a location desired.

There is no easily vavilable info about that.

Would request some info and help for the same. i have tried all that i could from the current browzer settings and it has not helped.

Been a loyal fan of Firefox and would love to have this resolved.

Thank you,

Ashish

cannot download firefox browser because I have an expired chrome browser that I'm supposed to delete first -

However - have tried a dozen or so ways to do just that - or so it appears and still cannot download the

firefox browser and after much frustrated key pounding find evidence chrome is not really deleted - help losing

my mind - I'm 77 years old and not computer literate but not senile either - i hope

Help -> About "Failed to check for updates."

This has been going on for over a week. I have downloaded and applied the installation program multiple times (>3). The problem persists. What is going on, and how do I fix it? Thanks

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can carry out these functions easily from Microsoft Edge, so why the sudden change ? Can anyone please help me to fix this in Firefox?

I accidentally used wrong disk when downloading a big file. So my primary disk, where I'm running OS became 100% full. Then I removed this big file, checked that disk is not full anymore, and tried to download again, this time choosing the right disk, but now the Firefox internal file browser, where we open files, and select folder to download is broken, pointing wrong location when selecting disk/folders. I tried restarting OS, reinstalling firefox, but it's internal file browser is still broken. In Chrome it's ok, in system file explorer is ok, problem occur only with Firefox. I'm using Pop!_OS 22.04.

Is there a way I can reset this internal file browser to work properly again?

Hi,

i want to autoupdate firefox silently on a bunch of servers. When the mentioned settings are in place i'm still promted to update firefox when opening it. This isn't possible for the users as this is something a systemengineer should do. Is there anything i'm missing for a silent autoupdate? There is no JSON file in place. these settings have been distributed by a GPO.

Kind regards,

Remco

Ok. The update downloaded 2 1/2 days ago. I've used Firefox since that download. It didn't install until now. 2 1/2 days later. Why the long delay? And why don't you have something show up in the banner or toolbar that designates that an upload to Firefox is happening? Now, we all have to guess why Firefox is behaving slow and erratic, close and re-open, and check for version.

I just upgrade my firefox, but it did not import my history, cookies, bookmarks or passwords. I found a backup of the bookmarks (in a bookmarkbackups folder) but how do I restore the everything else?

I just updated my Firefox browser. Now it doesn't work: "tab is crashed" - an endless chain, always again this.

You should try harder to release bugfree software ...

What about short-time help?

I recently installed firefox on a new computer and it will not access the internet. Any access request gets the message "Hmmm. We're having trouble finding that site." We cannot connect to the server.... It says to check that fiefox has permission to access the web, but I do not know how to do that. How can I get Firefox to access the web? I do not want to have to use different browser, but will switch unless this is resolved.

There is one site, where my IRA is located, ("mystreeetscape.com:") where I am never able to open my statements or retrieve tax documents. I get the message "Please wait while we retrieve your documents" but the circle just keeps going around forever. This has persisted for quite a while, and I would rather not download and use another browser if Firefox is able to work for this. I have not had this problem with any other bank accounts or financial places - eg: Fidelity is fine, etc.

Thanks for any help you can give me.

The link discussing this on your website shows a different installation program than what I see when trying to install Firefox. (Image from your website below.) In my case, I am not presented with this screen nor the option to choose my own destination (D:\Program Files\).

Help, and thank you!

Mike