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I have versions 37.0 and 37.01 installed.

Firefox recently updated itself to V 37.01 (x86 en-US) Now I have 2 versions listed in Control panel. How do I uninstall the older one without uninstalling the newer ver… (read more)

Firefox recently updated itself to V 37.01 (x86 en-US) Now I have 2 versions listed in Control panel. How do I uninstall the older one without uninstalling the newer version? Installed plugins:

  • npAliSSOLogin Plugin
  • npwangwang
  • GEPlugin
  • Google Update
  • NPWLPG
  • Picasa plugin
  • 5.1.30514.0
  • nptrademanager
  • VLC media player Web Plugin 2.1.3

I run Windows 7 ultimate on a laptop Thanks for your answer..

Asked by pendragon2 5 years ago

Answered by guigs 5 years ago

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firefox does not load properly

my firefox browser does not load properly. i have updated browser and followed trouble shooting steps to reinstall again . The trouble first started with Yahoo not loadii… (read more)

my firefox browser does not load properly. i have updated browser and followed trouble shooting steps to reinstall again . The trouble first started with Yahoo not loadiing and not showing images and email not loading properly. When i try to open addon pages or any other pages in firefox help they do not load properly .Also i cannot install any add ons for example print edit. I have checked that javascript is enabled and it shows it is enabled as true. I have included screen shots of this problem.

Asked by Paul15 4 years ago

Answered by FredMcD 4 years ago

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I recently installed a beta version, how do I get back to non-beta updates?

About Firefox indicated I am running 42.0b3 and am up to date. However it also indicated I am on the "beta update channel." I don't think I want to really use betas. H… (read more)

About Firefox indicated I am running 42.0b3 and am up to date. However it also indicated I am on the "beta update channel." I don't think I want to really use betas. How do I get back to the standard update channel?

Asked by lendrum 4 years ago

Answered by FredMcD 4 years ago

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i have unstalled firefox because it stoped working now there are folder for firefox i cant delete because firefox is running even tho i have uninstalled it ??

fire fox stopped working on my windows 8.1 laptop. every time I tried to open it, it gave an error message saying Firefox can not as an instance of Firefox is already run… (read more)

fire fox stopped working on my windows 8.1 laptop. every time I tried to open it, it gave an error message saying Firefox can not as an instance of Firefox is already running even though there wasn't. so I tried uninstall reinstall and no change. so now have uninstalled again but there are still files and folder for Firefox on my pc, and i can not delete these files because it is already running? even though i have uninstalled?

Asked by firefoxhasstoppedworking 4 years ago

Answered by FredMcD 4 years ago

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Firefox crashes

I have been unable to install any Firefox updates since version 41.0, as the application always crashes on startup with the following data: Nombre del evento de problema… (read more)

I have been unable to install any Firefox updates since version 41.0, as the application always crashes on startup with the following data:

 Nombre del evento de problema:	APPCRASH
 Nombre de la aplicación:	firefox.exe
 Versión de la aplicación:	43.0.1.5828
 Marca de tiempo de la aplicación:	56722c0f
 Nombre del módulo con errores:	IMM32.DLL
 Versión del módulo con errores:	6.1.7601.17514
 Marca de tiempo del módulo con errores:	4ce7ba53
 Código de excepción:	c0000005
 Desplazamiento de excepción:	0001a543
 Versión del sistema operativo:	6.1.7601.2.1.0.256.48
 Id. de configuración regional:	3082
 Información adicional 1:	7054
 Información adicional 2:	7054295172216ac85b189b6bf1ec3428
 Información adicional 3:	bcaa
 Información adicional 4:	bcaa3f59931f53c0be23efde05755397

OS is Windows 7 64 bit.

Asked by markpalacio 4 years ago

Answered by FredMcD 4 years ago

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Process finished with return code 1. *** Warning: Error running update process. Updating update.status (0)*** Service command software-update complete. service

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1 Process finished with return code 1. Warning: Err… (read more)

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1

Process finished with return code 1.

      • Warning: Error running update process. Updating update.status (0)***

Service command software-update complete. service command MozillaMaintenance complete with result: Failure.

Asked by BAU14 2 years ago

Answered by FredMcD 2 years ago

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error msg 55.03 not comp w/min>55.02, max<55.02?

Been a Firefox user for yrs, this afternoon, auto update runs while trying to open browser and then a get an error box popping up titled XULRunner. Msg states Error: Plat… (read more)

Been a Firefox user for yrs, this afternoon, auto update runs while trying to open browser and then a get an error box popping up titled XULRunner. Msg states Error: Platform version '55.0.03' is not compatible with minVersio>=55.0.2 maxVersion<=55.02. I have no idea what that means or how to fix it so I can go back to using Firefox and getting access to my bookmarks. Pls help. Thanks-Aaron

Asked by aaron1978 2 years ago

Answered by cor-el 2 years ago

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How can we get Mozilla to support Firefox, or write Firefox, for Windows 10 phones?

I can find mo Firefox app for Windows 10 phones. I am informed that such does not exist. How can we get Mozilla to support Firefox, or write Firefox, for Windows 10 phone… (read more)

I can find mo Firefox app for Windows 10 phones. I am informed that such does not exist. How can we get Mozilla to support Firefox, or write Firefox, for Windows 10 phones?

Asked by dwat 2 years ago

Answered by Seburo 2 years ago

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I follow the How to Download and Install Firefox on Mac instructions but only get an empty page at the end of the process.

Several days ago, my Firefox stopped working. I would get this response: Hmm. We're having trouble finding that site. We cannot connect to the server at package.onesear… (read more)

Several days ago, my Firefox stopped working. I would get this response: Hmm. We're having trouble finding that site. We cannot connect to the server at package.onesearch.org. I tried quitting Firefox and re-opening - with same result. I tried removing all Firefox software/icons from my Mac (Version 10.13.3) and downloading Firefox 58.0.2.dmg and followed the How To Download and install Firefox on Mac instructions, but the end result was a blank page from package.onesearch.org/ followed by a lot of characters. I did notice that the steps the download took me through differed in many ways from the How to Download instructions just mentioned above. When I try the Troubleshooting Information - Automatically add button, it takes me to an Add Ons screen with We're sorry, but we can't find what you are looking for. When I try "try these manual steps", there is no menu item called Help. In fact, there are no menu items at all. This is very frustrating. I am not tech savvy. I am 70 years old and live in Lexington, Nebraska, USA.

Asked by dlynnwg 2 years ago

Answered by FredMcD 2 years ago

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I cannot install Firefox. I use Windows 7. I've tried to install Google Chrome and Opera. I could not install these browser either.

This is the message I get: XML-parsefout : onjuist gevormd Locatie: chrome://browser/content/browser.xul Regelnr.:3652, kolom 33: keepbroad#astttributeswhen-customizing=… (read more)

This is the message I get:

XML-parsefout : onjuist gevormd Locatie: chrome://browser/content/browser.xul

Regelnr.:3652, kolom 33:

keepbroad#astttributeswhen-customizing="true"

Asked by G.A.de.Jager 1 year ago

Answered by binaryninja 1 year ago

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when I updated to version 42 some how it got locked up trying to update the "update" log. the activity icon keeps spinning and the staus4ever addon bar stays ac

When I updated to version 42 something happened during the upgrade. The activity icon keeps circling and my staus-4-ever add-on bar remains on and wont go away. When I tr… (read more)

When I updated to version 42 something happened during the upgrade. The activity icon keeps circling and my staus-4-ever add-on bar remains on and wont go away. When I try to check for updates in options it does not show the update to version 42 but when I go into help about Firefox shows I have version 42. I tried restarting my computer and it still shows the download icon circling etc. T the shut down the computer and powered it back up with the same results. I refreshed Firefox and that didn't help either. any suggestions?

Asked by lxllrl11300 4 years ago

Answered by guigs 4 years ago

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[Tip / Information] When you download an upgrade does the original slow down?

I always use Firefox, but lately it's been acting funky; that is, about every 5-10 seconds it pauses (the cursor spins, so I cannot use it), and even when scrolling it do… (read more)

I always use Firefox, but lately it's been acting funky; that is, about every 5-10 seconds it pauses (the cursor spins, so I cannot use it), and even when scrolling it does that. Driving me insane. So I thought I would try Internet Explorer, and it was fine. So, I went to my downloads, and I noticed two Firefox's. When I clicked on them, one was Firefox, the other Firefox 2. I have no idea why, but I must have been upgraded, or downloaded new version, who knows. Anyway, Firefox was the culprit, and Firefox2 is my old, regular friend. So, if you are having this problem, that might answer it for you.

Asked by soricobob 4 years ago

Answered by cor-el 4 years ago

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I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed??

I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed?? "Looks like you've reinstalled Firef… (read more)

I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed?? "Looks like you've reinstalled Firefox. Want us to clean it up for a fresh, like-new experience?"

I uninstalled Firefox (supposedly) "completely" using the guide here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

Why does the new install Firefox recognize that it was previously installed? Uninstall tool needs to uninstall Firefox COMPLETELY. Since it lies, can someone help tell me what is the appropriate steps for COMPLETE removal?

Asked by R0tten 3 years ago

Answered by R0tten 3 years ago

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Cannot launch FF versions 43+ because "mozglue.dll is missing" - when it's not

I have been happy with FF v43 until I decided to update to v50. It installed but would not launch, saying "mozglue.dll" was missing. I found on Google that some other us… (read more)

I have been happy with FF v43 until I decided to update to v50. It installed but would not launch, saying "mozglue.dll" was missing. I found on Google that some other users had the same problem, with some advice that AVG might be the problem. I found the mozglue.dll was in fact in Program Files - and repeated uninstalls and reinstalls of FF v50 with AVG also uninstalled made no difference. I (mistakenly) found that reusing my original install file of v43 then produced the same result - until I discovered that FF was updating my v43 to v47 within seconds of launching. I finally beat FF automatic updating to get to the Option "do not update," so I have a working, albeit old version of Firefox. Any advice would be welcome - while I fiddle with various workarounds of annoying warnings about my FF being out of date and its knock-on affect on add-ons etc. PS: I am very happily (and stubbornly) Windows XP Professional 64-bit sp2, but I suggest it's not my operating system at fault because other sufferers use a variety of OS. Thanks, Kevin in the UK

Asked by Kev9b 3 years ago

Answered by FredMcD 3 years ago

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cannot install the best update candidate for package firefox-55.0.1-1.fc26.x86_64

OS Linux Fedora 26. While attempting to update, after the command "sudo dnf update" I get this message: "cannot install the best update candidate for package firefox-55.0… (read more)

OS Linux Fedora 26. While attempting to update, after the command "sudo dnf update" I get this message: "cannot install the best update candidate for package firefox-55.0.1-1.fc26.x86_64

 - nothing provides nspr >= 4.16.0 needed by firefox-55.0.2-1.fc26.x86_64"

Asked by Dutchpi 2 years ago

Answered by Dutchpi 2 years ago

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I accidently deleted my firefox.exe. how do it put back on my computer??? :(

I was getting annoyed with firefox constantly sending me updates when I just updated it last month. So stupid me deleted my firefox.exe and now I can't reupload anything… (read more)

I was getting annoyed with firefox constantly sending me updates when I just updated it last month. So stupid me deleted my firefox.exe and now I can't reupload anything firefox. please help me.

Asked by dmc1967 2 years ago

Answered by FredMcD 2 years ago

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Migrate Firefox 59.0.1 profiles/user data to ESR using account sync

We have a client that used to run on local computers running the latest ESR version, they recently changed to a terminal server environment and during the setup 59.0.1 ma… (read more)

We have a client that used to run on local computers running the latest ESR version, they recently changed to a terminal server environment and during the setup 59.0.1 made it onto their new setup. Multiple issues have arisen that were not present on the old system and we need to move them back to the ESR version on the terminal server environment. I read online that you cannot just directly import any profile versions 55.0 and up to earlier versions so I am asking if I can instead use a mozilla account to sync over their data instead without causing a catastrophe, and if anyone happens to know what I might expect afterwards if this could potentially work.

Asked by stacheman 2 years ago

Answered by cor-el 2 years ago