Firefox Support Forum

Recently, when I try to play video clips, or click on "Live Updates" on CNN.com, the videos will not play (no play icon), and when clicking on "live Updates, the screen flashes to that page but then goes blank. Is this a bug in the recent updates to Firefox, or is something going on with CNN? This is the only site that I'm experiencing this with. Thank you in advance. Cheers.

Hello. Firefox browser. Windows 11 interface is freezing. Completely randomly. And exactly when using Firefox. The sound works at the same time. Only a complete forced shutdown of the PC helps. The keyboard does not respond, the pointer moves but nothing is pressed.

How can I be? What log to send? Firefox crashes have not been.

Firefox version 118.0.2 (64-bit)

Device name DESKTOP-3MU2A4V Processor AMD Ryzen 9 6900HX with Radeon Graphics 3.30 GHz 32.0 GB RAM (Available: 31.3 GB) Device Code 6BB6D02A-D81D-4FAC-86AB-5C1763B1EC9E Product Code 00331-10000-00001-AA848 System Type 64-bit operating system, x64 processor Pen and touch input Pen and touch input is not available for this monitor Windows 11 Pro Release Version 22H2 Installation date 03.09.2023 OS build 22621.2428

Hello!

I have the problem that every of my most visited sites are loading normal fast except for YouTube.

YouTube needs about 2 to 3 seconds to load the site itself and the thumbnails like "lagging" pictures which are rendering real slow while my other most visited sites like Twitch, Reddit or Twitter are loading in about 1 second or less. (i have installed the "Page Load Time" addon to check that).

I have only installed uBlock and nothing else.

youtube: Ad blockers violate YouTube's Terms of Service - i have no adblockers (extensions) on this NEW (installed 10/19/23) firefox on imac or on my macbookpro (which still allows me to watch youtube).

/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS on your iMac and macbook.

For probably years now, I have this problem on my laptop. WhatsApp Web can't load any stickers - not that I send, receive or any in my drawer.

I can't understand why it's specifically WhatsApp and specifically the stickers, but I tried to fix it: - I logged off and on to WhatsApp Web, didn't help. - I disabled then removed all extensions, didn't help. - I've removed all profile data, didn't help. - I reinstalled Firefox after wiping the AppData folder, didn't help.

This problem has persisted over updates and doesn't happen in Chrome - stickers download there just fine. It also doesn't happen on any other computer I use with Firefox.

I tried to investigate the cause of the problem. First off, the sticker HTTP request on the network tab fails with the weird error status NS_ERROR_INTERCEPTION_FAILED or NS_BINDING_ABORTED (both appear). The console says the following:

Failed to load ‘https://mmg.whatsapp.net/v/t62.15575-24/31187942_602693368536193_4171257086940206138_n.enc?ccb=11-4&oh=01_AdSo-95lTiTT9NthZMidBB00c8tI8PlEuBlxvoIsC9rkuA&oe=6558CC66&_nc_sid=000000&hash=PDQ3jJY4Svmj3ZJIIkyTzdyKEeyiyBLg64CuZRuaEIM%3D&mode=auto&mms-type=sticker&__wa-mms=’. A ServiceWorker passed a promise to FetchEvent.respondWith() that rejected with ‘TypeError: NetworkError when attempting to fetch resource.’.

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://mmg.whatsapp.net/v/t62.15575-24/31187942_602693368536193_4171257086940206138_n.enc?ccb=11-4&oh=01_AdSo-95lTiTT9NthZMidBB00c8tI8PlEuBlxvoIsC9rkuA&oe=6558CC66&_nc_sid=000000&hash=PDQ3jJY4Svmj3ZJIIkyTzdyKEeyiyBLg64CuZRuaEIM%3D&mode=auto&mms-type=sticker&__wa-mms=. (Reason: CORS request did not succeed). Status code: (null).

I thought it was a CORS thing, but it doesn't seem to actually be the reason - after googling, "CORS request did not succeed" just seems to be a failed request and unrelated to CORS. I ran Wireshark to sniff the request, and what I found was that Firefox sends an OPTIONS request (even though it doesn't log it in the Network tab), the OPTIONS request is answered with a 200 OK, and then this error occurs.

This convinces me that this is an internal problem with Firefox or with some other program on my computer that interferes specifically with Firefox. Any ideas as to what could be the issue? I'll be happy to supply more logs if needed.

Stopped receiving daily Washington Post newsletters yesterday, and they question if Firefox changed something? Is there something new preventing receiving them? If yes, how can I change it to allow the Washington Post e-mails? Thank you!

Hi,

The translate button is no longer there in the site bar. It used to be there and was able to translate a page as i go, but it does not appear anymore.

ever since i got firefox whenever i play a video, sometimes green rectangles pop up instead of pixels and the only way to fix it is to make the quality so low i can barely even see it anymore.

I have been desperately trying to get off Chrome and onto Firefox and I simply cannot. Over the past month I have tried at least a dozen times to install Firefox and migrate, to absolutely no avail whatsoever. Any time I "launch" Firefox, I simply get a flicker of a black (or sometimes white) window, and then nothing. Firefox immediately disappears off the taskbar after a mere flicker. It doesn't even show up in task manager during this process. The browser absolutely refuses to launch, period. I have tried uninstalling Chrome. I have tried reinstalling Firefox. I have tried restarting my PC. I have tried updating Windows. I have tried booting Firefox in Safe Mode. I have tried running Firefox as Administrator. There is no error message. There is no bug report. There is no Windows alert. I have scanned the PC for malware at least five times, it's completely clean. I've tried "refreshing" Firefox in the uninstall menu. I've looked through every existing support article known to man at least five times over. I've tried checking my antivirus software, and I've tried checking for files that can reportedly keep the browser from running, none of which I have on the PC. I have tried simply launching the damn browser more times than I can count. The result never changes or deviates from Firefox simply flickering for a nanosecond before crashing. Please help me find a way to just launch the browser.

I have used Firefox for email, web browsing etc for many years without issue, until about 2 weeks ago. I was using gmail to send an email and a small attachment would not fully upload (locking up at 75%). I looked at gmail help and the recommendation was to flush cookies and cache. I did this and have had problems ever since. GMail: Connecting to gmail is a hit or miss affair - it mostly does not work at all but on rare occasions it does connect. If it does load it is very slow, often I cannot change tabs or access labels. I cannot switch inboxes to other accounts. I mostly cannot send emails (though very occasionally I can). When trying to switch accounts it mostly just says something went wrong but once or twice it has brought up the list of accounts but I cannot select one. I can rarely send an email - it is very slow, it says working but mostly nothing happens. Sometimes an Oops 01 error message appears. I have not been able to attach a file to any email I have tried to send. I am seem to be receiving emails without issue. [Gmail mostly works on Chrome but sometimes I have trouble sending].

Google Search: When I use Google as a search engine I often get only a white screen but it will sometimes bring up a screen of search results however when I click on the link either nothing happens or it is really slow to load the page - once the page loads navigating around the site is normal.

I have no issues when using Duck Duck Go or if I type the address into the address bar or it is a book marked site.

YouTube: I can rarely connect to Youtube using Firefox - it mostly just sits at a white screen with the address in the address bar but nothing happening. If it does connect it is incredibly slow at searching or changing screens. I often get a message saying I am not connected to the internet but I am because I have other things open and operating.

Google docs: I cannot access google docs using Firefox but can using Chrome.

I have no issues with online gaming or streaming sites. It seems to be only google related services that are giving me grief.

First of all, i have never signed into firefox. when i get a new computer i install firefox as my default browser & therafter when I start & login to my computer i click on firefox icon & I am in. so this idea of logging into firefox is completely new & I have been usin firefox for years

My question is this where will my bookmarks be after 11/1

currently my bookmarks are in users\peter\appdata\roaming\mozilla\firefox\profiles\a directory with different name on my desktop & laptop the bookmarks are in a file called places.sqlite i sync the 2 computers by copying places.sqlite from my desktop to flashdrive and copy flashdrive to laptop.

after 11/1 what will be location of bookmarks & what will be name of bookmark file be

Hi, I have just returned from China. I use a Macbook Pro and am operating Firefox 118.0.2 (64-bit) I now find that when I use Firefox to access websites blocked in China (i.e google, the Guardian) I get a "Did Not Connect: Potential Security Issue" message. I can access everything with a VPN active I also got this for Microsoft Edge but the problem resolved by clearing cookies (didn't work for firefox) How can I fix this

hi, I really trust Mozilla with my privacy needs. Are there any updates on digital wallets for e-commerce payments that I can use with the browser? The only way right now is for me to either use Apple or Chrome for my wallet, and i want to detach from those accounts!

I'm on Firefox Developer Edition 119.0b9 (32-bit) and Windows 11 Pro 22H2 but I've been experiencing this problem a lot longer ago even before upgrading to Windows 11. The first thing I open in my computer is Firefox, it gets the window itself quickly but the page stays blank with the gray loading dot going right and left for nearly 10 minutes before the page loads and Firefox works normally. I don't experience any issues while browsing the internet after that long loading but it's really annoying especially when I'm in a hurry and I don't have 10 minutes to stare at a blank page.

https://new.express.adobe.com

Please work with them and fix this! This is the only browser I will use! <3