Firefox Support Forum

Hi, I love my recommended by pocket on my new tab or when firefox opens. Yesterday Firefox asked me if I'd like to try a new setting disabling all cookies, I did opt in. After that my recommended by pocket disappeared. I opted out of disabling all cookies, but it hasn't reappeared. I checked about:config and the setting for recommendations is true. Please help!

Hello, i often use the j,k,l keys to scroll/pause videos on youtube and i often get the "weird" bar at the bottom of the page. I cannot tell you exactly what it is. The question is: how turn off this? I am attaching a screen shot.

• The attached image shows Firefox (on the right) not displaying Helvetica correctly. It appears jagged and not pleasant to look at. The browser on the left is Edge and all Chromium based web browsers seem to render it as it should.
• I've tried to look into (about:preferences#general) and the option that says (Allow pages to choose their own fonts, instead of your selections above) is ticked.
• I've also tried reinstalling the browser, clearing the website cache and also, removing my profile from it. None of these seemed to fix the issue.
• It's been persistent for quite some time now, however I didn't really find any articles regarding this issue.

  Any help would be greatly appreciated!

I'm currently using a Windows 10 desktop computer most of the time, but will need to use a Windows 11 laptop for research travel several times over the next several months.

Will it be possible to copy my profile from Win 10 to the Win 11 computer, use the Win 11 computer for a few weeks, and then copy the profile back to the Win 10 computer?

Or is there something different about Firefox working with Win 10 or Win 11 that would keep this from working for me?

(BTW: Using Sync would probably not be feasible.)

Advice will be much appreciated!

Locking this thread.
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The wrong phone and location are listed on my Google account I have notified Google without any response. I have a Moto G Stylus this is not on Data and activity settings The generic looking phone and location is from Richmond somewhere in the United States I can't tell where? Can you please help me with this problem!!! I was permanently suspended by ebay because of a suspicious device in my Google account!! Thank You

 Richard Sippel

Where ever I press my left click on any text the line that shows when pressing on an area for typing appears... It doesnt allow me to type but it is sooo annoying plus sometimes it prevents me from pressing on buttons of some websites.

Dear firefox support team,

Since yesterday I've been having twitter act oddly on my on my main twitter account, but only using firefox. It keeps being on the 'try again' option window as if the wifi isn't working properly, whilst the Wifi is okay.

It keeps giving me the 'https://twitter.com/?failedScript=main' address too. And I can't think about what Script might be running into an issue. I have access normally on my android phone and google chrome. Doing a 'safe' restart didn't help either, and disabling my extension carried no result either.

I figure, since I can log in on other platforms this might not be a twitter issue, but well, I'm asking here to be sure.

I put an image of the screen I get in the attachments

Thank you

Greetings everyone,

I know this may sound like a strange question, but I'm very serious.

I just read an article that says Firefox is in danger of being shut down

I've always seen Firefox as the most trustworthy web browser and so I was planning on using Firefox as my main web browser for the long term. However, after reading this article I've become very anxious.

Article link: https://news.slashdot.org/story/20/08/15/1955237/can-firefox-be-saved

I'd really appreciate any advice.

Every time I try to open the add-ons page for the setting or the menu bar, it keeps redirecting the page to the new tab page without warning. this happens so fast that I can't even edit any of the options on my add-ons, please help

I asked about this crash problem on 9/2/20, which was answered by FredMcD. Below is my response.

I tried replying to FredMcD's email, not realizing it was "no-reply".

Is there a better way to have some back-and-forth with you support folks than this awkward email method?

Alan Feuerbacher

On 9/1/2020 10:27 PM, Mozilla Support Forum wrote: > Mozilla Support > Firefox update crashed > FredMcD > Sep 1, 2020, 2:27:11 PM > > What about the rest of your profile? Settings, bookmarks, history, passwords . . .

That stuff seems to be intact. > > You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Where do I find those files/folders? > > Type about:support<enter> in the address bar. > > Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Done. > > Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

I'm running Windows 10. > > Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory. > > Locate the above file. Then rename or delete it. Restart Firefox.

The above procedure found this folder: This PC > LocalDisk (C:) > Users > alanf > AppData > Roaming > Firefox > Profiles > dl1f50tv.default . I renamed the latter file to dl1f50tv_crashsave.default . I restarted the computer, then tried to restart Firefox. I got the message: "Profile Missing" "Your Firefox profile cannot be loaded. It may be missing or inaccessible." > > > Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html

I did not try this, since I'm not really sure what file you meant by "Locate the above file."

What next?

Thanks for your help!

Alan

I am trying to visit this website https://tplinkloginz.xyz/ through Mozilla firefox on my Windows computer. But I am not being able to open it. Although, the website works fine with other browsers like Edge.

Have used Firefox for years. Starting on Oct. 29, I am no longer able to log into my account at www.usbank.com using Firefox -- the Log In button is not working. I tried Microsoft Edge and was able to log on.

Only for Weight Watchers page, which is my home page: Every time Firefox is reinitialized, I have to log in anew. Firefox does not retain my log in, name. Cleared cache to no avail. Uninstalled, then reinstalled Firefox, to no avail.