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Slow loading time

Hi, My website page takes around 5-6 seconds to load. Is it because of retrieving data at the backend of is there any other reason like plugins? I tried in incognito mod… (read more)

Hi,

My website page takes around 5-6 seconds to load. Is it because of retrieving data at the backend of is there any other reason like plugins? I tried in incognito mode as well. Its speed is good in other explorers.

Please guide.

Kr. Malik

Asked by Malik Ahmad Ali 2 months ago

Last reply by zeroknight 2 months ago

YouTube third-party cookies (Bug report)

This issue seems to only occur when I try add videos to a playlist via the following. Login>studio.youtube.com>content>playlists>selectlist>EDIT in YOUTU… (read more)

This issue seems to only occur when I try add videos to a playlist via the following.

Login>studio.youtube.com>content>playlists>selectlist>EDIT in YOUTUBE> 3 dots>add videos - issue emerges Work-around in Chrome.

Can add to playlist from the video if option (3 dots>save) is there.

Asked by EdE Edwards 2 months ago

Last reply by zeroknight 2 months ago

Saved logins does not work on youtube

I switched from chrome to firefox like 2 days ago. Everything went good, but every time i go to youtube it does not remember my login. I have to click the login button an… (read more)

I switched from chrome to firefox like 2 days ago. Everything went good, but every time i go to youtube it does not remember my login. I have to click the login button and use my phone to confirm the login. Afterwards i get send to an error page only saying "something went wrong". If i click the login button again it suddenly works and i can use my youtube like i used to on Chrome. I use my google account for youtube. Every other login works just fine Reddit, Disney+, Twitch, Prime. I Cleared all my cookies and history and even reinstalled Firefox. only youtube still has this problem. I even added the youtube and google login page to the saved logins. Does someone can offer any help ?

Asked by daniel 2 months ago

Last reply by zeroknight 2 months ago

cache not fully clearing

When I type the first letter of a certain site, the full site automatically comes up but the old index page is used (www) not the new index page of the site (without www)… (read more)

When I type the first letter of a certain site, the full site automatically comes up but the old index page is used (www) not the new index page of the site (without www) so the site never comes up. The site is https://www.zeninthezone.com/ I've cleared cache cookies and history to no avail.

Asked by Shayn De Mur 1 month ago

Last reply by cor-el 1 month ago

logging in to costco.ca

when I try to go to Costco.ca i get the error message saying the page isn't redirecting properly because of refusal to accept cookies. How do I accept the cookies so tha… (read more)

when I try to go to Costco.ca i get the error message saying the page isn't redirecting properly because of refusal to accept cookies. How do I accept the cookies so that I can log into Costco.ca? (I can log into Costco.ca using other browsers, just not Firefox)

Asked by opalring 1 month ago

Last reply by zeroknight 1 month ago

Miguel Ángel López lozano

Cuando quiero ingresar a Netflix a través de firefox en un celular android, ingresa normal a la interfaz pero cuando le doy clic para reproducir una película o serie me s… (read more)

Cuando quiero ingresar a Netflix a través de firefox en un celular android, ingresa normal a la interfaz pero cuando le doy clic para reproducir una película o serie me saca de la plataforma...con un mensaje que dice netflix.com/clearcookies. Cabe indicar que ingreso a la página web haciendo uso de la opción "sitio para computadoras" y no tengo problema es ver Prime video, HBO Max, Disney plus, Star Plus, appletv plus y Paramount plus

Asked by lopezmiguel320 2 weeks ago

Last reply by TyDraniu 2 weeks ago

Cookie blocking

Since last upgrade Firefox seems unable to access any wordpress sites. Always says to enable cookies. I've done that but still not possible access. Is Firefox now beco… (read more)

Since last upgrade Firefox seems unable to access any wordpress sites.

Always says to enable cookies. I've done that but still not possible access.

Is Firefox now becoming so "secure" it is useless?

There are more and more web sites where Firefox just is no longer a viable browser.

There is no clear "ENABLE" cookies option to resolve this just pages on explanations about safety yada yada yada.

I just want a button that says ENABLE COOKIES so I don't have to constantly seek answers to use this browser on a particular web site.

As much as I hate Chrome I am finding it more useful now than FireFox

Asked by pck24 2 months ago

Last reply by zeroknight 2 months ago

Use of third party software by Firefox during a secure session on my banking website

Firefox browser briefly showed a notification that a different domain was being used in the cookie opt-out process during a secure session on my bank's website. That doma… (read more)

Firefox browser briefly showed a notification that a different domain was being used in the cookie opt-out process during a secure session on my bank's website. That domain is evidon.com. Does Firefox use Evidon sofware?

Asked by Bryan Jefferson 3 months ago

Last reply by jonzn4SUSE 3 months ago

Cookies Have been told cookies were cancelled for Firefox, not a clue, I am 88 and am limited in my knowledge of computers. Please help cause I ahve been locked out of my ability to send cards through J. Lawson

To repeat, in trying to connect to J. Lawson site for sending cards I received a message regarding cookies being cancelled through the browser I am using. As I stated abo… (read more)

To repeat, in trying to connect to J. Lawson site for sending cards I received a message regarding cookies being cancelled through the browser I am using. As I stated above, I am 88 and have very limited knowledge regarding the computer. I wouldn't have a clue to cancel anything. This has never happened before. Could this be the result of Norton trying to update my "drivers"? Thank you for the help and thank you for fixing this. I do not want cookies deleted or whatever you folks call it. .

Asked by mjd91682 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Clearing cookies/cache data continuously for one domain/website

How to continuously reset history cookies/cache for one website. Is there a way to continuously clear cookies and cache data for one domain or website? Or reworded, a w… (read more)

How to continuously reset history cookies/cache for one website.

Is there a way to continuously clear cookies and cache data for one domain or website? Or reworded, a way to not record cookies or cache data for one domain or website?

I have managed to find the article to clear cookies and cache data for the domain but have not been able to find out how to do this continuously without having to go into the settings each time to clear this history.

Kind regards

Asked by alexandrajspence 2 months ago

Last reply by Terry 2 months ago

ensure that each new window work separately and doesn't store cache

I am having some issues and hope to get help from the community when I open a new window and log in to www.somesite.com. and then I open another window[private] and log … (read more)

I am having some issues and hope to get help from the community when I open a new window and log in to www.somesite.com. and then I open another window[private] and log in to www.somesite.com i would prefer that it doesn't get me the login from the first window.

tried changing numerous settings but still i keep getting the same login from the first window.

I've attached a screenshot of how it should look like

Asked by johny dep1 1 month ago

Last reply by zeroknight 1 month ago

Special saving question

I have a number of Firefox windows opened with numerous bookmarks opened on each of them. Can I save them in such a way that, when I have to restart my computer, they wil… (read more)

I have a number of Firefox windows opened with numerous bookmarks opened on each of them. Can I save them in such a way that, when I have to restart my computer, they will automatically re load?

Jim Birke

Asked by jimbir 1 month ago

Last reply by cor-el 1 month ago

How can i resotre my deleted browser cookies and data

Hello Support Team I deleted my browser data and cookies and i forget my log in g-mail accounts email and password. Could you please help me to restore my data again. … (read more)

Hello Support Team

I deleted my browser data and cookies and i forget my log in g-mail accounts email and password.

Could you please help me to restore my data again.

Thanks in advance

Asked by bedu.mahmoud 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Cookies notice not appearing in firefox

Hi, In some websites, a cookies menu opens over the page but not as a popup eg https://www.elexon.co.uk/knowledgebase/about-the-bsc/ In Chrome, I can see the menu and m… (read more)

Hi,

In some websites, a cookies menu opens over the page but not as a popup eg https://www.elexon.co.uk/knowledgebase/about-the-bsc/

In Chrome, I can see the menu and make the relevant cookies choice and then access the site, but in firefox the whole page is effectively greyed out. As it isn't a popup I can't whitelist the site for popups (well I can but it doesn't change anything).

Any ideas how I can make this work without having to use the site in a different browser?

Thanks

Asked by kathryn.porter 3 months ago

Last reply by zeroknight 3 months ago

I have used an add on which has broken my experience of firefox.

I installed I don't care about cookies it did not fix removing cookie prompts from websites it just broke the sites so I uninstalled the add on but I am still unable to l… (read more)

I installed I don't care about cookies it did not fix removing cookie prompts from websites it just broke the sites so I uninstalled the add on but I am still unable to load certain sites for example Eurogamer the prompt comes up dissapears and then I cannot scroll or interact with the site. I am now also having issues transacting on certain sites as well leading to a white screen I just want to role back to my previous settings so I can continue to use Firefox.

Asked by coheed1986 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

nsandi.com asks for cookie permissions on every page despite accepting cookies on previous pages.

nsandi.com asks for cookie permissions on every page despite accepting cookies on previous pages. I raised this with them and they said it was because I am using an unsu… (read more)

nsandi.com asks for cookie permissions on every page despite accepting cookies on previous pages.

I raised this with them and they said it was because I am using an unsupported OS, I am using Ubuntu 22.04.3 LTS and FF 117.0 (64-bit) - which they do support.

If I use a different browser, Opera One(version: 102.0.4880.40) on the same machine it is not a problem.

Is there anyway I can make this work correctly using FF?

Asked by 4chrisamitchell 2 months ago

Last reply by zeroknight 2 months ago

every time I open mozilla after closing it, it asks me to log back into gmail

i have this problem even though delete cookies and site data is off and remember history is on. it is very frustrating and i started using mozilla today. it was a disappo… (read more)

i have this problem even though delete cookies and site data is off and remember history is on. it is very frustrating and i started using mozilla today. it was a disappointment for me from the beginning. if i can't solve this problem i will switch to other browsers.

Asked by furkanulutas321 5 months ago

Last reply by Dropa 5 months ago