Showing questions tagged: Show all questions

No longer have the sign in email

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date … (read more)

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date Firefox keps send security codes to the DEAD email address so I can never reach them. What now. Can I have my account deleted and start over, if so how ? You cannot email me with posible solitions unless you use my secondary email. I was unable to change that to the primary.

Asked by Russ 2 months ago

hacked

Someone sent you guys a password reset for me and hacked my accounts, I need all the info on them that you have ip address that they used everything. Please and thank you… (read more)

Someone sent you guys a password reset for me and hacked my accounts, I need all the info on them that you have ip address that they used everything. Please and thank you. please call me with info so i can tell you where to email it. 531-207-9820

Asked by Y 1 month ago

Closing Firefox account associated with deactivated email

Hi there, I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inacti… (read more)

Hi there,

I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inactive and I can no longer access it. This means that when I attempt to log into Firefox with that account, I cannot enter the verification / 2FA code because I cannot access the email.

Is there anyway I can close that Firefox account anyway? I do have the Firefox recovery key for that account though. I just wish for all the data associated with said account to be deleted.

Thanks

Asked by croslandjozef 1 month ago

Donation

Using PayPal, I have just clicked on making a donation to you of 20 dollars. I had intended it to be 10 dollars. Also, I'm not sure whether I made a mistake regarding a… (read more)

Using PayPal, I have just clicked on making a donation to you of 20 dollars. I had intended it to be 10 dollars. Also, I'm not sure whether I made a mistake regarding a single donation or a monthly donation. I cannot afford to make you a monthly donation for that amount. I am happy to donate 10 dollars on an annual basis. Please inform me if I have made a mistake, or whether this is a single donation.

Asked by Mike-on-the-Costa 1 month ago

I have lost my Firefox account

Hello, I have had a firefox account for many years and during this time I changed my email address in firefox. With the newest update I have been logged out and I am unab… (read more)

Hello, I have had a firefox account for many years and during this time I changed my email address in firefox. With the newest update I have been logged out and I am unable to get back in.

Now if I try to log in with the original email address it says "Primary account email required for sign-in" and if I try my current email (which should be the primary) then it asks me to create a new account.

My account is lost somewhere in between! Please help

Asked by chrisstrom 1 month ago

problem with old firefox account with an email that no longer exist

Hi First of all sorry if my English is not correct. I have a problem trying to login to an old firefox account, though I remember the password I cannot change or add a ne… (read more)

Hi

First of all sorry if my English is not correct. I have a problem trying to login to an old firefox account, though I remember the password I cannot change or add a new email because the primary email from the old account is from a email service that no longer exist (openmailbox.org), so I cannot receive the security code. Although I have a new firefox account with other mail that I use regularly, I need to access to my old account to recover an old login. Is there something that can be done or I lost my old data forever?

Asked by vicenteyanez 1 month ago

Can't login to other firefox account

Hello, I have another account with firefox and I don't want to reset the account. I've input the password correctly and was emailed a code to login into, but when I input… (read more)

Hello,

I have another account with firefox and I don't want to reset the account. I've input the password correctly and was emailed a code to login into, but when I input it, firefox said the number was incorrect. and now when I input the password, (I had firefox save the login info and I manually input it) it says it's incorrect. Please help. :c

Asked by Longtimtran 2 weeks ago

firefox account

hello, to put it simply, on sunday 2nd January 2022 6pm CET i lost my laptop with OSX due to a major hardware failure and didnt have any bacup. Today on 4th i managed to … (read more)

hello,

to put it simply, on sunday 2nd January 2022 6pm CET i lost my laptop with OSX due to a major hardware failure and didnt have any bacup. Today on 4th i managed to receive a windows laptop and was trying to restore my firefox account but couldnt remind myself the password. The login is my email. I couldnt sync i mean no data was restored - found info that while resetting account i will loose all my firefox bacup. My question is if its possible to restore my backup from befor 2nd Januray and restore it to my present account?

sincerly yours, Lukasz

Asked by Lukasz 2 weeks ago

Cannot get my old profile data

Hi, Approximately 8 years ago, I deleted my google account, which I use on firefox. And 5 years ago, I lost my computer as well. When I tried to sync firefox data on my n… (read more)

Hi, Approximately 8 years ago, I deleted my google account, which I use on firefox. And 5 years ago, I lost my computer as well. When I tried to sync firefox data on my new computer, firefox asked me to verify via email, which is deleted. I have no longer an access to my google account to verify, and the only way to sync my old firefox account is losing my old data. I had to create a new firefox account. Is there any way to restore my profile data? (Note: I am sending this question via the same account that I need to restore profile data from). Regards

Asked by aaa72412 1 week ago

Verification emails will not send to address with non-standard TLD

I tried multiple times to sign up using my email address that uses the domain @sleepy.fish. I was slightly tipped off when firefox attempted to ask if I had made a mistak… (read more)

I tried multiple times to sign up using my email address that uses the domain @sleepy.fish. I was slightly tipped off when firefox attempted to ask if I had made a mistake entering my email... i tried multiple ways to get the verification emails send both via web client and ios app and it simply would not send. To sanity check I created a new account using an old @gmail.com address and immediately got the verification email.

I'm kinda migrating off of mega corp google products though, hence the signing up for firefox sync haha. Would be great if I could figure out how to ensure delivery of the verification email so I can complete account setup with my custom domain email

Asked by jrileyharrington 1 week ago

  • Archived

deletion of my firefox account with the username [email address] is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to i… (read more)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 6 months ago

Last reply by Seburo 2 months ago

Primary account change

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states … (read more)

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states already exists?? but still showing NONE in the box. Seen the info on how to change Primary account but cannot get passed my Manage Accounts as the problem with the Secondary email not showing to trigger the change Primary Address box.

I would be very grateful if somebody has a solution to this problem as the current Primary Address is an old email which I wish to stop using.

Asked by Mike 5 months ago

Last reply by cor-el 5 months ago

Deleting account after losing access

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there … (read more)

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there to be abused.

Is there any way to do this?

Thanks!

Asked by njfort 4 months ago

Last reply by cor-el 4 months ago

Lost access to primary email, but can access secondary email - Firefox Login

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to s… (read more)

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to sign in with the secondary email on the account, it says it requires me to sign in with a primary email address. What can i do update my email address in my account?

Asked by cbuechte 4 months ago

Last reply by cbuechte 4 months ago

Change username

I've seen the answer to this on a couple of other Q&A posts, but just in case... On the Edit Profile page, under Username, it lets you delete the existing name and ty… (read more)

I've seen the answer to this on a couple of other Q&A posts, but just in case...

On the Edit Profile page, under Username, it lets you delete the existing name and type in your own. And a helpful instruction tells you permissible characters. But if you attempt save the change, you get an error message.

The other Q&A posts say that you can't, in fact, change your Username. If so, why doesn't the Edit Profile page say so? Why does it mislead you into attempting to change your Username?

Also, the note under the Username textbox says, "Keep in mind that your username is visible to the public." So, if your e-mail includes some form of your personal name, and that name becomes your username by default (which happened to me), and you never notice this, you get exposed (such as by posting a query here)? But in fact, the "Keep in mind..." instruction isn't fully true. As one of the other Q&A posts says, if you choose a display name (which is blank until you add one), your username is NOT exposed. But the Edit Profile page doesn't tell you this.

So, the whole Username portion of the Edit Profile page is very misleading. It needs to be clarified. And, when you sign up for Firefox, you should be given an opportunity to choose a unique username. Mine was forced on me in the background, apparently.

Asked by watt 4 months ago

Last reply by cor-el 4 months ago

Won't let me create an account or sign in .

Trying to sync firefox bookmarks etc to new computer. I forgot I had previously signed up and in the process of trying to signup again I erred and put my age as "1." Now… (read more)

Trying to sync firefox bookmarks etc to new computer. I forgot I had previously signed up and in the process of trying to signup again I erred and put my age as "1." Now that I've discovered my old username and password it won't let me sign in because I don't meet age requirements. (I'm 63.) How can I get around this?

Asked by David 4 months ago

Last reply by David 4 months ago