Firefox Community Forum

Can't find any way to cancel Mozilla VPN. It is not working. Cannot find ANY help to resolve the issue. It hasn't worked in over a year, and it just renewed. Not really wanting to pay for something that is not working, and has not worked for over a year, and there appears to be no real help to remedy this problem. Pretty easy request... I want to cancel, and would like the refund (30 days that you advertise, and be done with Mozilla. Please make my day and cancel this subscription and refund my money.

Thanks!

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switching it to become the primary email, and then removing the secondary email address.

After completing this change, I attempted to create a new Firefox account using the original email address that was previously associated with my account. However, during the sign-up process, I receive the error message: "Primary account email required for sign-in."

It appears that the original email address may still be linked to the previous account in some way, preventing it from being used to register a new account. I would like to understand why this is happening and how I can free the email address so it can be used to create a new Firefox account.

Hello we have recieved several emails about our account needing us to sign in or the account will be removed - i am just checking if these emails come from you and i have now signed into the account and cannot see anything about the account being deleted

Many thanks Richard Ashton