I accidentally installed malware and I can't find it anywhere, how do I remove it

I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't reme… (read more)

I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't remember exactly. Once I clicked the allow button there was a popup and a green arrow pointing to the popup in the top right. I clicked it and it said to click "add" next. I realized this is probably a scam and did not add it. I'm assuming that add was referring to something about extensions or plugins but I checked those and there wasn't anything I already knew I had. I did a virus scan and it got nothing. The popup appeared alongside a Minecraft Skindex download. I did some research and learned it is malware and comes in many different forms. The add popup referenced something called auto ads off. Did I stop the malware by not clicking add and if not how do I remove it.

Asked by Sasha Madsen 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Tabs crashing an unusual amount of times in the last several weeks

To whomever this concerns, Paul from Mastodon said I should submit a ticket with my crash reports. 'Firefox has become unreliable at times in at least the last several … (read more)

To whomever this concerns,

Paul from Mastodon said I should submit a ticket with my crash reports.

'Firefox has become unreliable at times in at least the last several weeks, I don't remember exactly how long. It gets to the point where any new tabs are non-functional, I have to restart the browser for Firefox to start working again.'

I recently submitted unsubmitted crash reports, I'm not a Mozilla dev, but I noticed a common theme is: "Quota manager shutdown timed out." A one-off crash was "IPC FatalError in the parent process!"

Here's my crash report id's:

  • bp-9291ac3b-dd78-4d93-829b-ae3f20240218
  • bp-39c08644-0905-4518-9fac-1068b0240218
  • bp-87b98b15-3ef7-4943-a4e5-3074e0240218
  • bp-f54527e8-b3cc-43c0-8267-026000240218
  • bp-45f66e51-03e7-4d5c-8328-43db30240218
  • bp-bbe53c10-725f-40e8-9b7c-680d0024020

Idk if this is helpful.

Idk if I'm the only one running into these issues, but if the average Joe was, I could see them abandoning Firefox due to these annoyances; so with your dwindling marketshare, I hope this is something you can resolve before it bothers too many people.

Best of luck~

Asked by leetNightshade 1 month ago

Last reply by jonzn4SUSE 1 month ago

How do I turn on black bars on the left, right and bottom of the screen like Tor Browser?

I know that Tor has this thing for fingerprinting and I also want to know If i can turn it on for Firefox because I like how it looks. Is there a way I could turn it on? … (read more)

I know that Tor has this thing for fingerprinting and I also want to know If i can turn it on for Firefox because I like how it looks. Is there a way I could turn it on? I heard it's called fingerprinting letterboxing or something.

Asked by ImNotProAtThis 3 months ago

Last reply by cor-el 3 months ago

not opening

I want to open Sky community but FF just flashes up a blank white page, yet it opens ok in MS edge which I dont use. If i cannot get what I want to open I will have to le… (read more)

I want to open Sky community but FF just flashes up a blank white page, yet it opens ok in MS edge which I dont use. If i cannot get what I want to open I will have to leave FF.

Asked by journeyman 5 months ago

Last reply by cor-el 5 months ago

websites connection failure

Hi Firefox Team, I am a university student, and I keep getting these messages below, especially when I am doing research for my assignments; it is painful as time is of t… (read more)

Hi Firefox Team, I am a university student, and I keep getting these messages below, especially when I am doing research for my assignments; it is painful as time is of the essence. I need your help asap. I have already cleared my cache, and cookies Thank you The connection was reset

The connection to the server was reset while the page was loading.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If a firewall or proxy protects your computer or network, make sure that Firefox is permitted to access the web.

Alpha

Asked by alpha 4 months ago

Last reply by zeroknight 4 months ago

Lost entire profile!

I'm using 121.0 for Manjaro Today, I had a problem trying to re-load a website I had saved just the other day. I have a bunch of such websites for a technical project I … (read more)

I'm using 121.0 for Manjaro

Today, I had a problem trying to re-load a website I had saved just the other day. I have a bunch of such websites for a technical project I am working on.

I tried loading the other saved web-sites. All had been saved as a complete file and by this browser. I have no other browser installed.

The problem was that the saved web-page kept re-loading. No forum-discussion could be found so the trouble-shooting option was entered into.

I opened Firefox in safe-mode (via the command-line call). Running a suggestion; clearing cache didn't resolve the problem (in safe-mode the saved web-page still kept re-loading with a rapid cycle)

The next "suggestion" I tried was refresh Firefox. Firefox advised that none of my saved data and settings would be lost. Well, my entire profile is gone!!! Thankfully synchronizing worked such that I could recover passwords, history etc. What are NOT recovered are the settings for websites, probably other infos too.

I have two login-accounts on my system and I have a shared, common profile for both. This was using a public folder with access rights only for those two users.

I have been using that profile architecture for months. This is now gone!! Those folders do not exist anymore. In its place are entirely new folders, their formats completely unfamiliar to me. I am recalling my latest backup but will it be of any use???

Many thanks, indeed.

Asked by PthDE 3 months ago

Last reply by cor-el 3 months ago

Your pop-up for hiding my email address

I use a password manager. Many of the web-based services I subscribe to use my email address as my user name - this is quite common. When I am trying to login to one of … (read more)

I use a password manager. Many of the web-based services I subscribe to use my email address as my user name - this is quite common.

When I am trying to login to one of these pages, your "Let Firefox hide your email address" message pops up over the selection box from my password manager. There doesn't seem to be an easy way to remove your message - which, in this context is totally inappropriate - but your message prevents me from logging in to my account when I need to choose between identities (example, work and personal).

Can I turn these messages off? or can you add a simple "X" to the window so I can close it without that action being picked up by my password manager?

Asked by dan.antion 1 month ago

Last reply by zeroknight 1 month ago

Recovering bookmarks after hardware upgrade and wipe

I recently upgraded my hardware and wiped my old drive, and I assumed I would be able to login through google directly and just recover my bookmarks that way. However, I … (read more)

I recently upgraded my hardware and wiped my old drive, and I assumed I would be able to login through google directly and just recover my bookmarks that way. However, I can ONLY get in through a password (that I KNOW, but maybe its a character off, its driving me crazy) to recover my bookmarks despite being able to login to mozilla using my main email; which I have access to. I havent reset my password yet, so my bookmarks are probably still uploaded there. Very frustrating I was never notified that they changed it so that if you reset your password you lose your bookmarks, otherwise I would've written down this password. I've been collecting these bookmarks for years before this. is there a way to recover it through my gmail login?

Thanks for any help, Eric

Asked by Mossy Tea 1 month ago

Last reply by jonzn4SUSE 1 month ago

Comments do not load

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading b… (read more)

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading because of site tracking or other security issues. Is this the cause?

Asked by dclark 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Downloads set to save file but it still prompts to ask

I have my downloads set to to save file but a save prompt still pops asking what where etc to save. I have redundantly troobleshooted start over old new, uninstall re i… (read more)

I have my downloads set to to save file but a save prompt still pops asking what where etc to save.

I have redundantly troobleshooted start over old new, uninstall re install etc but nothing seems to fix it.

Asked by denimsonshine 5 months ago

Last reply by cor-el 5 months ago

text boxes

on some website when I wish to type text into a text box, the text is not mirrored/visible as I type. I am not sure if it is even there? but when I click post etc the tex… (read more)

on some website when I wish to type text into a text box, the text is not mirrored/visible as I type. I am not sure if it is even there? but when I click post etc the text is there after all in the comment etc? this site the top box works the main box doesn't? https://v2.togetherall.com/explore-brick


<script src="https://app.secureprivacy.ai/script/6335837faa5aac31f8037f9e.js"></script><meta charset="utf-8"><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png"><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png"><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png"><link rel="shortcut icon" href="/favicon.ico"><meta name="viewport" content="width=device-width,initial-scale=1"><meta name="theme-color" content="#ffffff"><link rel="manifest" href="/manifest.json"><title>Togetherall | Network</title><link rel="stylesheet" href="https://use.typekit.net/ftn2aod.css"><style>.hidden-for-non-ie{display:none}</style><script defer src="/static/js/main.9dfe0e1f.js"></script>

Togetherall

Please upgrade your browser

You are using an older browser that we don't support. To ensure that Togetherall is always secure please make sure that you're using the most recent version of your browser, or try using one of these supported browsers to continue.

<script src="/ie-detection.js"></script>

Asked by simon.muve 1 month ago

Last reply by zeroknight 1 month ago

Firefox

Hi. Not so much as a bug report but a feature request. I am attempting to add the same URL to two separate bookmark folders on my bookmark toolbar so that I may have a… (read more)

Hi. Not so much as a bug report but a feature request. I am attempting to add the same URL to two separate bookmark folders on my bookmark toolbar so that I may have a better chance of finding it in six months when I'm likely to need to visit that website again. The reason is that the website in question fits neatly in terms of subject into two of my folders.

At present in Firefox, if you place a URL in a bookmark folder then try to place it again in a separate folder then Firefox appears to remove the URL from the first bookmark folder and place it in the second. It would be handy for Firefox to either just accept the second placing or display a dialogue box pointing out that the URL already exists in another folder and asking if the user wants to a) move the URL to the place where the user tried to place a new bookmark, or b) go ahead and place a duplicate in the newer folder c) cancel the request.

I'm a long term user / fan of Firefox and have no intention of moving browsers. This functionality would be very useful. Hoping you can action this in the next update.

Regards

Martin

Asked by smiggy1968 2 weeks ago

Last reply by zeroknight 2 weeks ago

Firefox support page keeps giving me an error message over a period of many hours

I posted a question on the Firefox support page, and a support volunteer responded but his posting was not helpful and so I tried to post a reply. However, I tried sever… (read more)

I posted a question on the Firefox support page, and a support volunteer responded but his posting was not helpful and so I tried to post a reply. However, I tried several times over a period of many hours, and was not successful because I kept getting a message that said "Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes." Some of the times that this occurred were at approximately 3:30 AM, 10:35 AM, 11:01 AM and 11:10 AM (Central Standard Time). I also tried using a different browser and still got the same message.

  What can be done to correct this problem?

Asked by Larry951 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago