Firefox Tabs bar upper half blanked, causing problems finding & openng website dropdown menus

Some websites' signin/signout pulldown now impossible to identify and access, because only bottom half of the Tabs field displays. Top half is always obscured by a white … (read more)

Some websites' signin/signout pulldown now impossible to identify and access, because only bottom half of the Tabs field displays. Top half is always obscured by a white bar (see blue arrow in attached JPG screenshot).

i am running Firefox on a Windows 10 Dell G3 laptop. I wonder if this is a problem with settings or with Add-Ons?

Solved 3

had two subscriptions & paid for two but one did not get credited

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook bot… (read more)

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook both charges were $59.88

need way to rectify Plese help,


/edited emails from public community support forum

Solved 1

Custom search keywords no longer working

Hello, I have some keywords linked to some searches saved as bookmarks - image attached as an example. I have noticed that the keywords are no longer working in my URL ba… (read more)

Hello,

I have some keywords linked to some searches saved as bookmarks - image attached as an example.

I have noticed that the keywords are no longer working in my URL bar. I am using Firefox Developer Edition, and I think the keywords have stopped working since version 153 was released.

The keywords on the proper search engines are still working.

Has anyone else observed this?

Thanks

Solved 4

messages that wont stop

I keep getting notification from firefox that I need to download mcafee that I have a virus I have all ready done a mcafee removal did no have it to start with can not us… (read more)

I keep getting notification from firefox that I need to download mcafee that I have a virus I have all ready done a mcafee removal did no have it to start with can not use fire fox as it continues to give me the messages that wont stop i have turned off notifications but that isn't the answer I have malwarebytes and windows virus protection what now.

Solved 1

Bookmark Spacing Vertical Intervals Not Optimized

This is unbelievable ! I posted this again in response to somebody not being able to comprehend, "Bookmark Spacing Vertical Intervals Not Optimized". What the Hell else… (read more)

This is unbelievable ! I posted this again in response to somebody not being able to comprehend, "Bookmark Spacing Vertical Intervals Not Optimized". What the Hell else do I need to add to clarify that ? You don't want, can't or refuse to answer -- I get that. But DO NOT rope-a-dope me be typing it's not clear or you don't comprehend what, Bookmark Spacing Vertical Intervals Not Optimized means. It is a clear, concise description of an IT problem. I have zero clue how to describe it any other way. This is flabbergasting -- it is a well-known problem but all the solutions offered I have seen are garbage. Am wasting huge amounts of time and money, neighbor ! I can't submit a bill for all this runaround !

Locked 1

VPN is turned off by default how can I change this

I have installed Firefox VPN, but it is disabled by default so I have to enable it whenever I use it . How can I change the default setting to make it on by default … (read more)

I have installed Firefox VPN, but it is disabled by default so I have to enable it whenever I use it . How can I change the default setting to make it on by default

Locked 1

A 'Cloud' went over my computer and erased my fire-fox and replaced it with Mozila and eraced my account and 'hid' all of my stored material and data.

A "Cloud' swept over my computer and erased all of my data and fire-fox operating system and and operating system. I think all of data is still in my computer but, I can … (read more)

A "Cloud' swept over my computer and erased all of my data and fire-fox operating system and and operating system. I think all of data is still in my computer but, I can not retrieve it. My banking information was left intacked but all of the accounts were erased.

Locked 1

What happened??? How do I restor firefox back to the way I had everything where I wanted it?

it looks like mozillo ambushed me, did away with all of my setting I spent years getting where I wanted them and left a folder called Old firefox data on my desk top. ho… (read more)

it looks like mozillo ambushed me, did away with all of my setting I spent years getting where I wanted them and left a folder called Old firefox data on my desk top. how do I make it look and act like the old firefox? I do not want the side bar I want the icons on the same line as the search bar. I want firefox to be my default everything like it was. I hate edge but it seams the only way i could get rid of it was to uninsal firefox and reintal this new pink firefox home page. I want my home page to be foxnews. how do I restore everything from teh old data filke to this confusing new page?

Solved 3 2

I am using Firefox under windows 11 to Access MyGov account

I use Firefox trying to access myGov account. I can Log into myGov account without any issues, but once I log in. I can't click on link within myGov to go to any of the l… (read more)

I use Firefox trying to access myGov account. I can Log into myGov account without any issues, but once I log in. I can't click on link within myGov to go to any of the linked services. Forefox just stay on the page without going anywhere. Every time I want to log into MyGov, I got to use other browser like Microsoft Edge. In Edge or Chrome, the same log in process, but then when I click on the linked service, like ATO, Medicare, etc. It actually take me to ATO, or Medicare etc, where In Firefox it does not work when I click on the link.

Solved 2

Yahoo Email login 'select verification method" checkboxes are not active only with Firefox

I cannot access my Yahoo email account currently on desktop computer, using Windows 7 Pro and Firefox 115.37.0esr. The Select Verification Method window appears but the… (read more)

I cannot access my Yahoo email account currently on desktop computer, using Windows 7 Pro and Firefox 115.37.0esr. The Select Verification Method window appears but the cursor changes from an active hand to just the regular cursor shape and nothing will be active in the window. This isnt a problem on my phone or when using Chrome on the same desktop. Is there any chance of resolving this with these versions of Windows and Firefox?

Solved 2

Some iCloud+ customers cannot sign up for a Mozilla VPN subscription or report bugs via Mozilla Connect

I'm unable to file this bug report by myself. I wanted to sign up for a Mozilla VPN subscription to support the development of Firefox. The Mozilla website stated that I … (read more)

I'm unable to file this bug report by myself.

I wanted to sign up for a Mozilla VPN subscription to support the development of Firefox. The Mozilla website stated that I can only sign up for a Mozilla VPN subscription using a mobile device so I downloaded the Mozilla VPN iOS app from the App Store. I opened the app and an in-app Safari window taking me to a Mozilla account sign-in page popped up after a minute. The website stated "Oops, something went wrong. Please check your connection, disable any ad blockers, or try using a different browser". I didn't know what to do so I gave up and deleted the app.

A few weeks later, I re-downloaded the app and pressed the menu button on the top right of the in-app Safari window, then clicked on the three-dot button and "Show IP address" and was able to sign into my Mozilla account successfully after switching to my password manager app, which was Firefox.

However, I opted not to sign up for Mozilla VPN because Brave VPN was offering a similar service but with 10 simultaneous connections instead of just five and various vertically integrated services and subscriptions that Mozilla doesn't offer in Australia. I also wanted to share my subscriptions with my family without sharing my Mozilla account, which I used for Firefox browser sync. Separately, I was also unhappy that Mozilla VPN is a partnership between Mozilla and Mullvad since one of the two co-founders of the latter uses his wealth to fund 75% of a political party that refers to non-white immigrants as "parasites" and is actively advocating for their "comprehensive remigration". While I wanted to support Mozilla's mission, whatever impact Mozilla has pales in comparison to this.

I believe that the iCloud Private Relay IP address that I was using was blocked by the Mozilla accounts sign-in page and it is possible that most non-technical iCloud+ customers who face similar issues would choose not to sign up for a Mozilla VPN subscription via the Mozilla VPN app as a result. I don't know where to file this bug because the "File a bug report or feature request for Mozilla products" page doesn't seem to have an option for Mozilla VPN. I was also unable to submit this via Mozilla Connect as I had closed my previous Mozilla Connect account and it is showing me a 401 error whenever I try to sign in with my Mozilla account.

Locked 1

since updating I am no longer receiving billing notifications from my utilities i.e. water, elec, gas

Since updating to 152.0.3 I am no longer receiving bills from my water company; electric company and natural gas company as well as the payment confirmation emails from t… (read more)

Since updating to 152.0.3 I am no longer receiving bills from my water company; electric company and natural gas company as well as the payment confirmation emails from these companies. I've checked my spam filters (I use earthlink.net) and blocked sender addresses and they are not on these lists, in fact they are in my contact/address book. I've called the utilities and they have confirmed that the email bill was sent to my email address

I am receiving all other emails that I know of. It seems to be website generated em.ails?

I am using Mac OS 12.7.6

Locked 1