• Archived

Firefox keeps crashing at startup

This happens with all browsers. I need a software but it needs to find firefox.exe I have tried changing the name of the firefox exe but then the software wont work. It … (read more)

This happens with all browsers. I need a software but it needs to find firefox.exe I have tried changing the name of the firefox exe but then the software wont work. It flashes white and it shuts down.

Asked by Firefox.User 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Google drive + documents (sheets) are not loading

My google drive keeps disconnecting, and google drive/google docs links are not working. I have attached a screenshot of the new tab page when I copy paste a google sheet… (read more)

My google drive keeps disconnecting, and google drive/google docs links are not working. I have attached a screenshot of the new tab page when I copy paste a google sheets document URL into the search bar and hit enter. After the reloading icon animates, I stay on the new tab page and the url just sits there. The debug console shows 1 GET request that is timed out (picture also attached).

I can fix the issue by completely closing all firefox windows and opening again, but it will disconnect me after some minutes.

Asked by isaac.beckie 2 years ago

Answered by Terry 2 years ago

  • Archived

Intermittently unable to open a new window/tab, the little dot just keeps flashing back and forth. If I get out of firefox and re load it is back to normal for a short period then goes back to the problem.

Intermittently unable to open a new window/tab, the little dot just keeps flashing back and forth. If I get out of firefox and re load it is back to normal for a short pe… (read more)

Intermittently unable to open a new window/tab, the little dot just keeps flashing back and forth. If I get out of firefox and re load it is back to normal for a short period then goes back to the problem.

Asked by the-shop 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox repeatedly crashes and it's getting worse

Firefox has seemed unstable for a few months now, but in the past weeks even more so. It crashes often, and has usually crashed when I come back to my desktop after a few… (read more)

Firefox has seemed unstable for a few months now, but in the past weeks even more so. It crashes often, and has usually crashed when I come back to my desktop after a few hours or the weekend. Today it has crashed on me at least 10 times. It does not seem to relate to a particular website or activity. It is becoming so difficult to work with that I am going to have to go to Chrome or something else if it's not fixed. I saw on other similar complaints where you asked for crash reports, so am pasting some info below. Note that the first few from today don't start with bp and also will not "submit." Report ID Date Crashed add2aca9-40fa-43d0-9d34-84c7ab2467db 5/5/2022, 4:56 PM d6de53d2-8b0c-4586-a2d8-6b852c757357 5/5/2022, 4:56 PM 82947986-41c4-44d6-bebd-af4daf970b0f 4/14/2022, 5:46 PM 3666f83f-b93c-4498-ad38-fc1d2c5f7986 4/5/2022, 2:57 AM 2d9a166c-6164-4578-b121-3545f678c804 4/5/2022, 2:57 AM d15c3cbe-ccb0-4444-8d8d-148ebe91954d 3/9/2022, 1:32 PM Here are a few of the most recent ones with "bp" at the beginning: Report ID Date Submitted bp-1dc6f983-80c1-4965-9258-c48bc0220506 5/6/2022, 5:23 PM View bp-91f26002-bd55-4b36-9b2b-cf1cb0220506 5/6/2022, 5:23 PM View bp-97f5b208-bd8a-4d37-b868-e0a5e0220506 5/6/2022, 5:23 PM View bp-6de03985-cd2a-4cda-8b97-99f4e0220506 5/6/2022, 5:23 PM View bp-ccaa4a79-37af-4c35-a95f-a35f00220506 5/6/2022, 5:23 PM View bp-0f7fc1f3-0cd3-4651-a03a-c05f10220506 5/6/2022, 5:23 PM View bp-830903a6-f5ec-464f-98ec-4b2e20220506 5/6/2022, 5:23 PM View bp-ab786c02-c1a4-4702-898a-f5e490220506 5/6/2022, 5:23 PM View bp-1017715c-b146-4467-b521-dc5540220506 5/6/2022, 5:23 PM View

Firefox pretty regularly does updates (often after it has crashed), so it is not that I've got an old version or something.

Asked by ljsmith1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox 100.x while loading says it's already open when it's not

Firefox 100.x - new download - while loading says it's already open when it's not. Meaning that I force quit the app out of the running apps, and cleared all background … (read more)

Firefox 100.x - new download - while loading says it's already open when it's not. Meaning that I force quit the app out of the running apps, and cleared all background processes named firefox ... or mozilla ....

I deleted the app and reinstalled but no better.

The app just don't load up.

Stick with Brave? What do you advise?

Asked by c308682 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

the history tab in the menu bar

I've noticed for some time now that when I access the history tab and see what there, there is nothing in it. In the past when I accessed it, it would show the sites I ha… (read more)

I've noticed for some time now that when I access the history tab and see what there, there is nothing in it. In the past when I accessed it, it would show the sites I had visited. Not any longer. How do I fix the problem?

Asked by sciencemagic 2 years ago

Answered by HKSim 1 year ago

  • Archived

Logging into chase.com

I have a constant problem with Chase.com - they are telling me it's Firefox, then it's because of the cookie blockers on FireFox. I have heard every excuse under the sun… (read more)

I have a constant problem with Chase.com - they are telling me it's Firefox, then it's because of the cookie blockers on FireFox. I have heard every excuse under the sun. I try to login, I get chase doesn't recognize device, then they send a one time code, which doesn't work, so I have to call them, they tell me it's Firefox causing the problem. I know that's a myth because the same thing happens on MS Edge. Is anyone else having this problem? Do you have any suggestions?

Asked by pyadkins 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox version 100

I got an email to update to version 100, and downloaded and installed, but now I have no bookmarks or anything else, just a blank version. Please help me! Thankyou!! … (read more)

I got an email to update to version 100, and downloaded and installed, but now I have no bookmarks or anything else, just a blank version. Please help me! Thankyou!!

Asked by cc^ 1 year ago

Answered by cc^ 1 year ago

  • Archived

Problems logging into and payment processing same site

I am using build 100.0 Mac OSX Mojave 10.14.6. When I go to www.papajohns.com and try to login it goes nowhere. I tried looking up the problem, which was to go to Setting… (read more)

I am using build 100.0 Mac OSX Mojave 10.14.6. When I go to www.papajohns.com and try to login it goes nowhere. I tried looking up the problem, which was to go to Settings and allow cookies for that site and now I'm able to login. The additional problem I'm having is in the purchase page, I have put in all my information including credit card information. When I click place order, instead of completing the transaction, it takes me back to the same page I entered my payment information and never completes the transaction. I have tried it on my iPhone through Safari and I was able to login and complete the transaction. I would prefer to do this on my desktop computer running Firefox rather than my iPhone. Any help would be greatly appreciated.

Thanks, John

Asked by mcclungjohn 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My Firefox updated to 100.00 yesterday 5/3/22. Today 5/4/22 I can't upload files to sites

When I try to upload a file to a website it cancels after about 8-10% completed. I was able to upload the same file to the same website in Microsoft Edge without any issu… (read more)

When I try to upload a file to a website it cancels after about 8-10% completed. I was able to upload the same file to the same website in Microsoft Edge without any issues. I checked my Firefox update history and I see that it updated to 100.00 yesterday 5/3/22.

Asked by pselva02 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

scrolling via up/down keys do not work on half the webpages i vist. other browsers scroll just fine, but not firefox. i want to continue using firefox, but like many others i know, i will stop using firefox is this issue cannot be resolved.

scrolling via up/down keys do not work on half the webpages i vist. other browsers scroll just fine, but not firefox. i want to continue using firefox, but like many ot… (read more)

scrolling via up/down keys do not work on half the webpages i vist. other browsers scroll just fine, but not firefox. i want to continue using firefox, but like many others i know, i will stop using firefox is this issue cannot be resolved.

assistance re this issue would be appreciate, thank you

Asked by lylesg 2 years ago

Last reply by Terry 1 year ago

  • Archived

Importing old firefox stored passwords to new account

Hi folks, I'm having trouble with importing old firefox stored passwords to new account. I got all the old data (logins.json, key3, key4,...) I tried copying the logins.… (read more)

Hi folks, I'm having trouble with importing old firefox stored passwords to new account. I got all the old data (logins.json, key3, key4,...)

I tried copying the logins.json and key3/key4.dbf file into the firebird profile root directory but they dont seem to load. It doesn't show anything no matter if I'm logged into a firebird account or not.

Since the old files are only a week old I'm guessing I shouldn't need to convert files.

When I convert logins.json file to csv I see the info is there.

What's the catch?

Asked by andro.vladusic 1 year ago

Last reply by Terry 1 year ago

  • Archived

I cannot drag a file for mail attachment and it works in other browsers

I'm using office365 mail and I cannot drag a file for mail attachment. This works fine in other browsers and I haven't been able to find a way to do it. I really need to … (read more)

I'm using office365 mail and I cannot drag a file for mail attachment. This works fine in other browsers and I haven't been able to find a way to do it. I really need to do this for my work, so I'm starting to use another browser, which I didn't want to.

Asked by andre.puente.911 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

BOOKMARKS BAR

How can I change the color of my Bookmarks Bar? After Firefox did an update a few days ago, my Bookmarks Bar is now white instead of blue...the way it was before the upd… (read more)

How can I change the color of my Bookmarks Bar? After Firefox did an update a few days ago, my Bookmarks Bar is now white instead of blue...the way it was before the update.

Asked by ChaCha 2 years ago

Last reply by Terry 1 year ago

  • Solved
  • Archived

Secondary right-side navigation slider missing

My Firefox has suddenly stopped working when websites have menus you need to scroll through on the right side. Example: websites where you are drilling down through filt… (read more)

My Firefox has suddenly stopped working when websites have menus you need to scroll through on the right side. Example: websites where you are drilling down through filter options, or in Ancestry where you will typically open a record in the hints screen and scroll down through the detail. The right scroll navigation causes the whole page to scroll up and down; there's no way to navigate down in the sub-display. I have run FF in safe mode, and done a scorched-earth uninstall/reinstall and the problem persists even with no plug-ins restored. This is on a machine running Windows 11. The machine crashed right before this became a problem. Sites work in Edge without issue.

Asked by swalker7736 1 year ago

Answered by swalker7736 1 year ago